GCC E-Participation and E-Governance Forum

Organized by:

Hosting Partner:

10 – 11 September 2012The Westin Abu Dhabi Golf Resort & Spa Abu Dhabi, UAE

www.aimevents.net/egov

Gulf Cooperation Council

e-Participation & e-Governance Forum



ICT Partner

Federal e-Government Partner :

e-Government Partner:

Conference Sponsors

Gold Sponsor

Regional Business Media Partner

10 – 11 September 2012The Westin Abu Dhabi Golf Resort & Spa Abu Dhabi, UAE

Meeting Citizen Demands and Transforming Public Sector Service

Book before 16 July and save US $400

Hosting Partner:





Federal e-Government Partner : e-Government Partner:

Conference SponsorsGold Sponsor


About the event:

Attend the Forum to be able to:• Examine how governments are transforming the way they interact with

citizens, businesses and other government entities using advances in information and communication technology (ICT)

• Engage the public to ensure relevant feedback and interaction, and their involvement in policy decision-making

• Understand how to deliver outstanding e-services that meet citizen’s demands

• Become more transparent through effective open data initiatives• Discover how to best provide relevant Arabic content to your customers

that meet their needs• Examine the impact made through effective mobile solutions to provide

services and engage the public• Meet the key stakeholders and lead agencies at the forefront of driving

e-participation and e-governance forward

Sponsorship Opportunities The GCC e-Participation & e-Governance Forum will give you the opportunity to demonstrate thought and technology leadership before, during and after the event. Build your name and visibility amongst the exclusive group of public sector professionals investing in e-government initiatives today.

You will be able to:

• Network to demonstrate how you can add to the success of citizen engagement and public sector service delivery initiatives in the region

• Support key government departments in the region and potential market partners by boosting their e-participation and e-governance initiatives and gain new clients

• Increase your brand recognition and maximize your exposure through targeted association with the key players in e-government

Getting involved will enable you to truly understand government priorities and needs, and allow you to develop longer-lasting relationships. Can you afford to miss out on this unique Forum focusing on how governments connect with their citizens in the GCC?

Contact Francesca Krachai on 971 55 642 9469 or email [email protected] to explore how you can benefit from sponsoring the Forum.

Who will attend:The GCC e-Participation & e-Governance Forum brings together Federal Government Authorities, Local Government Departments and Bodies, State Owned Enterprises, ICT Infrastructure, Network and Technology Providers and Consultants involved in e-government intiatives.

More specifically you will meet VPs, Directors, Heads and Managers of:

• e-Government Programs • IT Security• Strategy and Planning • Spatial Data / GIS• Communication and PR • Policy• Information Technology • Community Engagement• Quality Assurance and e-Audit • Web and Content Development

The GCC e-Participation & e-Governance Forum will examine global and regional developments on how governments are making the transformation of key services they provide to the public through online digital platforms and increasingly engaging

citizens in online conversations to involve them in decision-making.

It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have increasing expectations from services that are both highly convenient and of world-class quality.

The event will bring together the key federal, regional and local government bodies that are responsible for overseeing and implementing e-government development in the GCC.

800 2212 +971 2 586 0256 [email protected]


+971 2 586 0256 [email protected]


800 2212

Booz Allen Hamilton has been at the forefront of strategy and technology consulting for nearly a century. Today, the firm provides services to US and international governments in defense, intelligence, and civil sectors, and to major corporations, institutions, and not-for-profit organizations. Booz Allen Hamilton offers clients deep functional knowledge spanning strategy and organization, engineering and operations, tech-nology, and analytics—which it combines with specialized expertise in clients’ mission and domain areas to help solve their toughest problems. Booz Allen Hamilton is headquartered in McLean, Virginia, employs more than 25,000 people, and had revenue of $5.59 billion for the 12 months ended March 31, 2011. To learn more, visit www.boozallen.com

Trend Micro Incorporated is a pioneer in server security with over 20 years’ experience, As a global leader in cloud security, Trend Micro develops Internet content security and threat management solutions that make the world safe for businesses and consumers to exchange digital information. With over 20 years of experience, we’re recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.

FireEye is the leader in stopping advanced malware, zero-day, and targeted APT attacks that bypass NGFW, IPS, AV, and gateways. FireEye complements these traditional defenses that only focus on known threats. FireEye detects and blocks unknown, targeted threats.

By combining signature and signature-less detection, and integrating Web, email, and file protection, FireEye stops today’s advanced targeted attacks with near-zero false positive rates.

Conference Sponsors

Gold Sponsor

Booz Allen Hamilton

Trend Micro

FireEye

Event Sponsors

Day One: Monday, 10 September 2012



8:00 Registration and coffee

9:00 Opening Welcome Address H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector, Telecommunications Regulator y Authority (TRA), UAE

9:10 Hosting Partner Welcome Address Abdul Karim Al Raessi, Director, Strategy & Planning, Abu Dhabi Systems and Information Centre (ADSIC) ,UAE

9:20 International Opening Address: Global trends in e-Governance and e-Participation • Exploring the latest trends in communication, commerce, social engagement , mobility and digital media • Examining the government’s role in moving from a controller to a facilitator of information and services • Reviewing the major challenges facing governments around the world and how they are resolving them • Bridging the digital divide for greater international cooperation Richard Kerby, Interregional Adviser on e-Government , United Nations, USA

9:50 International Keynote Address: Promoting e-participation and citizen decision making processes • Gathering relevant information from citizens to help with real-time policy and high level decision-making • Engaging with citizens to improve policies, regulation and service delivery • Using e-participation and e-engagement to drive and facilitate change Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea

10:30 Driving the enhancement of ser vices through location based information & advanced spatial analysis Khawla Al Fahim, Data Project Specialist , Abu Dhabi Systems and Information Centre (ADSIC), UAE The Abu Dhabi Government Contact Centre – Providing a hassle free one stop shop for all residents • Centralizing services to allow residents to request information, report an incident , or make a suggestion • Meeting people’s communication needs by providing multiple interaction channels • Increasing customer satisfaction and civic participation by providing timely and accurate responses Khalid Al Mazrouei, Business Information Manager, Abu Dhabi Systems and Information Centre (ADSIC)

11:10 Morning break

11:40 PANEL DISCUSSION: Adapting international trends into the local context of the GCC • Exploring how you can adapt international best practices and advances locally • Reviewing the critical success factors and enablers to successfully adopt global trends • Taking citizen opinions into account during government and policy decision making H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector, Telecommunications Regulator y Authority (TRA), UAE Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea Richard Kerby, Interregional Adviser on e-Government , United Nations, USA

800 2212 +971 2 586 0256 [email protected]


12:20 Delivering outstanding e-ser vices to the public • Examining RTA’s journey in developing unique e-services • Creating an end-to-end multi-channel service delivery experience for maximum user convenience • Integrating e-services with other government and non-government service providers effectively Ahmed Bahrozyan, CEO, Licensing Agency, Road & Transport Authority (RTA), UAE

12:50 Streamlining operations with the Government Resource Planning System • Providing a platform for more efficient management of basic resources and human competencies

to Dubai Government entities • Ensuring government departments can connect , communicate and exchange information whilst

maintaining the privacy of their information • Using the system to prepare archive and consolidate reports, and streamline processes Huda Al Hashimi, Director of Government Resource Planning (GRP) Systems, Dubai eGovernment , UAE

13:30 Defending against next generation cyber attacks: tackling advanced persistent and targeted threats • What are the latest and emerging threats and what do they look like? APTs, targeted threats, blended threats • A closer look at the anatomy of the infection lifecycle • Why traditional defences are not stopping the most dangerous of threats, the ones that get through Ray Kafity, Regional Director for Middle East , Turkey and Africa, FireEye, UAE

13:50 Networking lunch

14:50 STREAMED SESSIONS: (Please choose one of the following streams)

16:20 End of Day One

Workshop A Creating partnerships and maximising synergy for e-government and internal engagement

• Creating additional value by linking government institutions service delivery

• Employing innovative technologies for inter-institutional coordination

• Aligning institutional integration with developmental planning

Jeongwon Yoon, Executive Director, NIA, South Korea

Mohammad Mubarah, e-Gov Project Manager & Secretary of the Commission on e-Government , Ministr y of Petroleum & Mineral Resources, KSA

Workshop B Developing reputation and risk strategies for engagement

• Understanding how to effectively engage your audience across multiple channels

• Using social media to interact with and engage your audience

• Delivering popular content in the way that viewers want it

• Developing relationships and partnerships with your audience to encourage loyalty

• Developing sound policies to help you manage reputation and reduce risk

Workshop C Enhancing shared ser vices for Government

• Reviewing global government shared services initiatives and implementations

• Managing G2G shared services using a cloud

• Managing data and information security around shared services

• Creating flexibility around service delivery and scalability using the G-Cloud

Mohamed Karmastaji, Acting Director of Technology & Standards, ADSIC, UAE

800 2212 +971 2 586 0256 [email protected]


Day Two: Tuesday, 11 September 2012

8:00 Morning coffee

8:50 Opening address for day two

9:00 Developing an open data strategy for government • Reviewing the Spanish e-government strategic plan and transparency law • Understanding why of transparency and open government are important to the development of knowledge

based economy • Transitioning from an administration-centered to a service-centered government with open data • Developing standards of data gathering and usage to improve decision making, planning and service delivery Jesus Casado, High Public Adviser for Strategic Plan, General Directorate for Administrative Modernization, Procedures and Promotion of Electronic Government , Ministr y of Finances and Public Administrations, Spain Ibrahim ElBadawi, Strategy Planning Specialist , Emirates eGovernment , UAE

9:50 Establishing a higher citizen-centered approach to eGovernment portals and ser vices • Working together to establish a higher citizen-centred approach in health, labor, education and social services • Engaging and interacting with citizens to help solve social problems and improve government services • Moving towards taking an e-transparency approach in communicating with citizens Eng. Ali Saleh Al-Soma, Director General, Saudi eGov Program, Ministr y of Communications and Information Technology, KSA

10:30 Creating an effective e-Governance strategy to align government activity with citizen demands • Effectively improving information and service delivery, transparency and government effectiveness through

egovernment • Encouraging citizen participation in the decision-making process • Creating maximum alignment and synergy between citizen needs, government initiatives and investment

though whole of government enterprise architecture • Providing effective multichannel service delivery to reach all citizens • Creating the necessary laws and regulations for ICT access and citizen participation Omar Al Shanfari, Deputy CEO, Information Technology Authority (ITA), Oman

11:10 Morning break

11:40 Developing e-ser vices coordination to move to e-transformation • Working with key government bodies to provide integration for essential services • Reviewing the Ministry’s latest e-services including e-passports, e-visas, e-gate, • Engaging the public to maximise e-participation and increase interaction with the Ministry • Providing essential services on mobile devices and applications Lt . Col. Khalid Al Taei, Director of Information Security and e-Auditing, Ministr y of Interior, UAE



800 2212 +971 2 586 0256 [email protected]


12:20 Using web as an effective tool to provide ser vices and engage people • Providing essential services while interacting and engaging citizens • Understanding your audience and developing relevant content that meets their needs • Using thewebsite as a multi-dimentional point of reference and contact • Utilizing the latest technologies and advancements to deliver an outstaning online experinces Mubaraka Ibrahim, Director of IT, Dubai Healthcare Authority, UAE12:50 Aligning Arabic content with the latest trends in web content management • Understanding the role Arabic content plays in developing knowledge society • How to develop a content strategy for government departments • Working under a well defined strategy to manage multi channel content Dr Basem Shahin, Content Development Manager , Emirates eGovernment , UAE13:20 PANEL DISCUSSION: Understanding what different stakeholders want • Understanding how to effectively balance new media and traditional service delivery channels • Assessing your public’s e-readiness for effective e-participation • Exploring the role social media and mobile technologies play in increasing e-participation • Effectively measuring the success of e-government initiatives

13:40 Networking lunch

14:40 STREAMED SESSIONS: (Please choose one of the following streams)

16:10 End of Forum

Workshop D Improving e-ser vice deliver y for Citizen to increase e-participation

• Collaborating with stakeholders to develop e-services to meet needs

• Creating effective web measurement and assesment frameworks for on-line services

• Developing partnerships with citizens to enhance service delivery

Jeongwon Yoon, Executive Director, National Information Society Agency

Abdulrahim Almudhareb, Director Of IT Department , Dubai Courts

Khalifa Al Hameeri, Strategic Manager, ADSIC, UAE

Ameena Al Refaei, IT Strategy Manager, ADSIC, UAE

Workshop E Using social media effectively for Government

• Social media governance: developing social media strategy and policy

• Developing the business case for using social media and the ROI

• Monitoring social media to understand the direction of online conversations

• Tracking social media to understand levels of interest in key topics

Ibrahim ElBadawi, Strategy Planning Specialist , Emirates e-Government Authority

Workshop F Developing innovative mobility solutionsto enhance e-service delivery

• Meeting the dynamic service delivery demands of e-citizens• Developing mobile applications for e-services uptake• Reviewing innovative technologies and mobile application trends for government• Converging geospatial systems and mobile apps for effective & scalable service delivery

Suhail Al Ashkhar, Manager, e-Government, Road & Transport Authority

Shafeeq Hamza, Senior Specialist IT, Department of Tourism Commerce & Marketing, UAE

800 2212 +971 2 586 0256 [email protected]


vent Partners

The TRA’s Information and eGovernment Sector (IeG) is responsible for propelling the electronicGovernment at the federal level in the UAE. The IeG develops and implements the eGovernmentprogramme with the aim of bringing about a shift in the access and delivery methods of federal government services and information to electronic processes.

IeG promotes the application of eGovernment through eParticipation. According to the UN E-Government Survey 2012, the UAE soared to 6th rank from 86th rank in 2010 in eParticipation index. In online service index, the UAE leapt to 7th rank from 99th rank in 2010.

IeG is part of the Telecommunications Regulatory Authority and is steered by the Federal eGovernment Plan 2012-2014 that chalks out the initiatives and plan of action towards building a sustainable eGovernment in the UAE.

The Abu Dhabi Systems & Information Centre (ADSIC) was formed by the Abu Dhabi Government under the leadership of His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu Dhabi Executive Council. It is the governmental party overseeing the IT agenda of Abu Dhabi. ADSIC’s mission is to enable the modernization of government services through Information Technology, using multiple channels of delivery. It envisions a high-performance government delivering world-class services. ADSIC uplifts the goal of government modernization at large, which focuses on Performance Improvement, Process Simplification, and Use of IT.

Federal e-Government Partner

Hosting Partner

Emirates e-Government

800 2212 +971 2 586 0256 [email protected]


The Information Technology Authority (ITA), established by Royal Decree No. 52/2006 issued on 31 May 2006, is an independent national authority with financial and administrative independence. As an independent body, the ITA is chiefly responsible for implementing the Digital Oman strategy - e.oman for short, promoting Information Communications Technologies (ICTs), and supervising all infrastructure projects to enable delivery of electronic services under the framework of Digital Oman.

ITA has focused its attention on transforming the Sultanate into a knowledge-based society with the use of information and communication technology (ICT) in order to enhance government services, enrich the business sector, and provide all sectors of society with electronic means of easing their daily lives.

The ITA is responsible for the execution of all national eGovernment projects to create the required national infrastructure systems and build human resource capacity within the community.

Currently, the ITA is playing an impeccable role in harnessing technology, to improve efficiencies and proc-esses, in every sphere.

More information: www.ita.gov.om

AIM Events is the conference, training and exhibitions division of the Abu Dhabi University. We are dedicated to creating and delivering high quality events which arebusiness critical to Abu Dhabi, the UAE and the Middle East. Our mission is to produce knowledge based events that contribute to the growth and development of human potential in the community. Our events make the link between theoretical ideas and the real economy, present a focused program of international and local experts and aredesigned to add to the knowledge capital in the region

Abu Dhabi University Knowledge Group has been created to be the united face of a new and growing collection of knowledge orientated institutes and entities. These organizations are dedicated to offering wide-ranging training and development solutions across the UAE and the region. We look to provide a single point of call for all of the specific training and development needs of businesses, government institutions and individuals. Our vision is to be the leading provider of education and training solutions in all of its core areas, and to be known for our sustainable contribution to the social and economic development of the region.

e-Government Partner

Organizers

Information Technology Authority/ Sultanate Of Oman

AIM Events

Abu Dhabi University Knowledge Group

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Payments:A confirmation letter and invoice will be sent upon receipt of your registration via email. Please note that the full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. Payment must be received within 30 days of the invoice being issued.

Cancellation:If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled within 7 days of the event are subject to a fee of 50% administration charge. Registrations cancelled less than 7 days before the commencement of the event must be paid in full. Abu Dhabi University Knowledge Group will not be liable for refunds should visas not be obtained. Any refund will exclude any flight or hotel cancellation charges. By submitting your registration you agree to be bound by the terms and conditions in full.

Program Changes:Abu Dhabi University Knowledge Group reserves the right to make changes to the program, venue and timings at any time without prior notice.

Visas:ADUKG is not responsible for arranging your visa. If you require a visa, you should contact the hotel you wish to stay at as soon as possible.

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10 – 11 September 2012 • The Westin Abu Dhabi Golf Resort & Spa, UAE

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Event

GCC e-Participation & e-Governance Forum

3 for 2 Special Offer!Book 2 people for the Forum and bring a third colleague FREE of charge!

US $1,095

Price

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Early Bird Discount(Book before 14 August 2012)

US $695 (Save US $400 off the final price)

Early Bird Discount(Book before 16 July 2012)

* Registration fees includes documentation, Lunch and refreshment. They do not include travel and accommodation.

Documents

GCC E-Participation and E-Governance Forum