GAURAV VERMA

Communication address: - WZ 259 A/3, Saheed Chandra Marg, Opposite metro Pillar no 668, Uttam Nagar, New Delhi 59 Permanent Address: - H.N. 662, Civil Line, Mishra Colony, Opp Rangoli Guest House, Unnao (U.P.) Phone:- +91-9999000407 E-mail:- verma.gaurav84@yahoo.com

Career Objective:

To obtain a meaningful and challenging position that enables me to learn and allows for advancement. My Quality and Document review competence, ability to multi-task and work round the clock are what I believe will help me to perform and be successful. I am keen on pursuing my career in a challenging and growing environment that will help me to contribute and develop myself professionally.

Professional Summary:

Current Employer :

A dynamic professional with over 7 years of experience in Quality & Document Review, Underwriting, Card and Fraud Dectation and Training. Currently working with BACI (BA Continuum India), Gurgaon as Team Developer in Global Quality Monitoring Team, support function of Home loan and fulfillment .

Over 7 years of experience in mortgage and card with proven track record in a wide varity of roles like Quality Auditor, Fraud Detection Specialist, Process Trainer/SME as well as Data Anaylst through the exposure and learning received while working with Mortgage and Cards. I have gained a thorough understanding of concept like Quality, Training & Development, Data Anaylst etc. & developed as a professional with strong people management skills and ability to lead.

Professional Experties Includes as a :

Quality Anaylst:- (As a Mortgage SME)

Working as a Team Developer (Quality analyst) in Global Quality Monitoring Team for “Home loan and Fulfillment”

Analyze the Key Area of Defect and give timely feedback to associate for prevention error.

Daily update to associate for types of error occurrence and business impact.

Reporting to FLM for schedule process update, accuracy and CTC impact.

Weekly Call with Line of Business regarding Current issues and update along with needed course of action.(Include Business update and Quality Proposed best Practices).

Meeting with Training Team for process specification and requirement along with Pain Area (Errors) and RCA (Route Cause Analysis) with proposed Plan.

Conducting and Review GAP analysis, Route Cause and Pareto analysis & preparing report for OPS and LOB.

Preparing Dashboards, Quality Report and & Pareto chart on monthly basis for OPS and Quality Team.

Quality Anaylst:- (Fraud Detection and Collection SME-Voice) (4 Year Exp)

Curriculum Vitae

Worked as a Quality Auditor for “Fraud Detection and Collection Process” for 2 year 6 month.

Worked with “Card” as Team Developer (Quality analyst) for Auditing Call regarding Account Verification and New Account Opening Fraud along with Collection.

Daily Feedback (On Spot) for Call and required improvement area for better customer Satisfaction and Business.

Weekly Call with Line of Business regarding Current issues and update along with needed course of action.

Monthly Session with OPS team along with FLM (Colletion and Fraud) for business requirement and client satisfaction.

Training Specialist :- (2-3 year Exp)

New Hire Training and Training Supervision.

Prepare training governance and scheduled reporting to Management and LOB.

Weekly review of New Hires data (Productivity and Quality).

Daily update for process and Procedure.

Weekly communication with LOB for Process health and customer satisfaction for reducing process cost along with

Best Practices idea for process.

Conduct MSA and Process Knowledge Test for process on Monthly basis and preapre anaylsis report for Operation regarding GAP and RCA anaylsis.

Couduct session with Process regarding Pain area (Error) and discuss RCA with Team also providing appropriate Coaching for the same.

Fraud Detection Anaylst:- (1.5 year Exp)

Worked with “New Account Risk Review” process (CARD) as a Fraud Prevention Specialist.

Review all the account (Saving and checking) opened in US and analyze the fraud present in account with account activity, if present

Experience with Fraud Prevention in Banking Account and deliver the Quality and Less Consumer Cost.

Also Crossed trained with 3 processes in same vertical (Check fraud Detection, ODS loss booking, CFC loss Booking) to handle various field in Core Banking.

Document Review Anaylst:- (4 Year Exp)

Joined Bank of America as a associate in CRE (Consumer Real State) and worked with Doc review Specialized process for reviewing different set of mortgage closing documents like Title, Hazard, Flood, Scatty, Purchase Agreement, HUD, Tax statement and other supporting documents.

Got opportunity for first level underwriting with Title Signer Authority position for meeting Condition of $1400 Title Document.

Worked with another first level underwriting process called IRS 4506-T for reviewing borrower income and personal information also obtained Income statement (Tax Transcript W2/1040) after reviewing income mode of borrower.

MIS Specialist:-

Maintaining daily tracker (Attendance/ PU/ Accuracy/Attrition).

Data Maintain for Month End and Quarterly business review.

Significant Changes in Daily LOG sheet for data reporting.

Six Sigma Skills:

Basic six sigma certification.

Well versed with basic and advance six sigma methodology.

Given One Best practice (approved by LOB) for Process rejection and member of Green belt project for minimizing dollar loss in Fraud Detection.

Technical Skills:

Working Knowledge through MS excel, Power point and Share point for Operation and LOB reporting.

Preparing Dashboard and Final Report for across the Site (GGN and MUM) along with Operation month end reporting for accuracy, PU and Others.

Proficient with MS Office, Advanced MS Excel (2007), able to create formulas.

Recognition:

Nominated for Elite award (Globel) for 2010 with “0” defect in complete quarter (July’10 to Sep’10)

Silver award winner Q2, AUG 2008 and Star award for Q2, SEP 2008.

Silver award winner for two succesive month of Oct and Nov’11.

INDIA BULLS SECURITIES LTD.

(1 December 2005 to 8 Aug 2006)

Worked as Relationship Manager for online stock broking.

As work profile, On daily basis (Monday to Friday ) give update for stock market to the customer and motivate him/her to Buy and Sell stock, also give proper feedback to customer time over time for the past behaviour of market.

On weekley basis meet with all client for his/her Query resolution and take feedback for further services improvements….

Key Achievements:-

Achieve the second highest brokerage among all colleagues in Lucknow and Highest brokerage in Lucknow (Indira Nagar Branch).

Also had good client acquisition with top employee in Government and Private sector.

SCHOLASTICS

Professional Qualifications

Masters Diploma in Business Administration (Marketing) – 63.15% Jaipuria Institute of Management, Ghaziabad (Uttar Pradesh)

B.Sc. (Math and Chemistry)–55.15% BND College, Kanpur affiliated with CSJM University Kanpur.

Academic Qualifications

Intermediate from SVM inter College Unnao affiliated from Allahabad University in 2000

High School from SVM inter College Unnao affiliated from Allahabad University 1998.

Personal Details

Father’s Name : - Sri Ganga Prasad Verma

D O B : - 21 Sep 1984

Mother’s Name : - Smt. Anita Verma

Linguistic Abilities :- Hindi and English

Permanent Address : - H.N. 642, Mishra Colony, Civil Line Unnao (U.P.)

Ph no:-0515-2828682 Mo: 9415594296

Date …………………….. Signature:-……………………. (Gaurav Verma)