Gateway Rail Dis Trip Arks

8/4/2019 Gateway Rail Dis Trip Arks

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GATEWAY RAIL FREIGHT LIMITED

Role of Inland Container Depot in International Businessand Competitors Analysis

BY- Kunal KothariPGP20102158


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GATEWAY DISTRIPARKS LTD (GDL) Started operations in 1994 at Navi Mumbai

GDLs facility in Mumbai, Chennai, Gurgaon, Vishakhapatnam

GDL provides Rail Road Transport

Transports goods such as meat, chemicals, steel, grains


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CORE OFFERINGS

Focus

onInter-modalLogisticsSolutions

End-To-EndJust-In-Time

Domestic and EXIM


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SALIENT FEATURES OF ICD- GHH

Equipments

- Reach Stakers-5

- Hydra Cranes- 2

- Fork lifts-4

- Empty handler-1

- Trailers- 185+

- Weighbridge

- Container Repair Facility

Warehouse

- Bonded warehouse:12000 sq. mt

- Export warehouse: 1500sq. mt

- Temperature controlledwarehouse: 700 sq. mt

- Competent staff

Services

- Sales & Customer CareDept.

- Daily Container Trackingreports

- Acceptance ofpaperwork through email

- 24 hour operations


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Competitive Strategies Adopted By

GATEWAY RAIL

Flank Attack

We are targeting CONCORs weak points.

They dont provide any discounts

They dont give credit facilities and

They dont customize their services


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Research Objective

To assess the possibilities of promoting

various schemes offered by ICDs to its existing

customers.

To focus on strengthening the business.

Realizing the customers need towards

different facilities.


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About - Research

Objective - To take the overall view of the ICD.

Data Type primary data collection through

the questionnaires.

Method - convenience sample.

Population of interest - the existing customers

and CHAs Also I have taken the views of the employees working inside the branch


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Limitation

It was not possible to understand thoroughly

about the different marketing and

promotional aspects of the products within 74

days.

All the work given to me was limited.

The area of research was ICD Garhi Hasuru

where I was working.

Population of interest was the existing

customers and CHAs of Gateway Rail.


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Recommendations (1/2)

Divide the entire customer base in to parts and thenformulate strategies for each type of customers

separately.

Company should give added advantages to the

customers who tranship high volumes ofcommodities. These customers will be called

Privilege Customer. Privilege Customers will enjoy

the benefits like discounts, Credit facility etc

Better Services like proper Time Table of train

movement , Installation of Toll Free Numbers,

announce Customer of the Year.

Trailers were blocking the Main Gate


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Recommendations (2/2)

The company should be able to solve the grievances

as soon as possible; when the customers feel that

the company is not responsive they switch to other

companies. Provide some autonomy in the system so that

employees are free to take small decisions and

resolve the matter.

The company requires branding of image.

Installation of CCTV cameras at the terminal is very

important.


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Learning

Time Management

Patience

Punctuality Meeting Deadlines

EXIM Process

Microsoft Office Tools


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OUR KEY EXIM CLIENTS


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Our Partners in EXIM


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Thank You

Documents

Gateway Rail Dis Trip Arks