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Agenda• Purpose:
– To introduce the Gartner P.O.C.s for resources to support your goals.
– To Gain an understanding of your major initiatives, and the challenges that may prevent you from being successful. This is critical to being effective in a support role.
– To create an awareness of the DOE-wide Gartner agreement.
– To Communicate Gartner core competencies, support activities to date, and DOE-wide agreement.
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Gartner analysts advise over1,000 executives a dayacross 75 countries
Those executives tell usexactly what they need…
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NewsWall Street Journal
The Financial TimesTrade Publications
CNBC
Give me perspective Keep me currentPush relevant information
“I use a number of sources to figure things out.”
Gartner Client
PeopleColleagues
FriendsOrganizations
Tell me your experiences Give me frank input
People gain perspective and guidance from five key sources
Know my business Work closely with me Challenge my thinking Explain my options
Consultants
Give me a deep view Be objective Help me make decisions Talk to me
Research
Give me proof of performance Compare me with others Tell me what my results reveal
NumbersFinancialsStatisticsMetrics
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Gartner
ResearchConsulting
MeasurementCommunity
News
“Everything we do fits into The Five.”
Bill McDermott, PresidentGartner
The five competencies of Gartner map to the five sources cited by executives
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TechnologyMentorship
We help you understand technology, how it is changingand what opportunities it creates for you and your business
We help you use that insight to take specific actions that create measurable value
We help keep you informed, connected with peers, and moving in the right direction
NewsNews
ResearchResearch
ConsultingConsulting MeasurementMeasurement
CommunityCommunity
At Gartner, we are mentors for business executives and information technology professionals
While we are fixated on understanding the horizon, wealso see the world in great detail
“Our job isto help clients use technology to do extraordinary things.”
Michael Fleisher, CEOGartner
How does Gartner do it?
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ResearchMore analysts with more data points than any other research and advisory firm in the world
Our flagship service offersthe widest array of services on earth to help IT and business technology decision makers
Helps technology companies deeply understand their markets
A new offering that helpsbusiness strategistsguide and grow their companies
Gartner
GartnerCore
Research
GartnerDataquest
GartnerG2
“Community”is now called
Core Research
“The range of things they know is quite impressive.”
Gartner Client
ResearchConsulting
MeasurementCommunity
News
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ConsultingResearch
ConsultingMeasurementCommunity
News
Gartner
Consultants who combine the rigor of research with the wisdom of practical experience
Help technology makers seize market opportunities
Market assessment; Business strategy; Go-to-market strategy; Market effectiveness
Market & Business Strategies
IT Strategy/Management
Architecture/Technology
EnterpriseSolutions
StrategicSourcing
“The only way to get at some of these issues is to spend time with people who have seen them before.”
Gartner Client
Help CIOs improve their companiesStrategy and planning; Design and business case; Assess and evaluate; Implementation planning and mobilization; Performance management; Program management
Help IT managers run their departmentsAssessment and evaluation; Strategy and alignment; Improvement and turnaround; Performance management; Program management
Help optimize IT infrastructureStrategy and planning; Design and development; Evaluation and selection; Program management
Help recruit, manage, retain peopleMission, vision, values; Organization design and work processes; Competency models and career development; Performance management; Rewards and recognition
Help manage the delivery of resources Sourcing strategy; Evaluation and selection; Contract development; Deal assessment and improvement
GeneralAdvisoryServices
Help with special challengesCustomized services in specialized areas such as emerging technologies, patents, prototypes, and other defensible investments.
HumanCapital
Management
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MeasurementGartner
Rapid assessments allow quantitative metrics to be quickly taken and compared with industry peers; provides cost and service comparisons and highlights areas for improvement
Decision Tools are Industry standard methodologies to calculate and compare ROI, vendor selection and cost management; helps enable fact-based decisions
Performance Management offers expert analysis and qualified opinion on key performance indicators with comparison to the largest and most current IT measurement database
A powerful new suite of integrated, web-based tools and services that monitors the current status of a company’s electronic B2B initiatives while giving continuous views of performance.
Assessments
DecisionTools
PerformanceManagement
eMetrix
“I couldn’t believe the wasted effort and money we found in my operation.”
Gartner Client
A variety of data, tools, and services to help you measure, understand, and manage your performance
ResearchConsulting
MeasurementCommunity
News
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CommunityGartner
Today, users navigate the depth and breadth of Gartner content through a powerful web interface. They search for targeted research answers, browse special content to stay current on issues, and explore the range of our services
As gartner.com evolves it will play an increasing role in building community among our clients
An international think tank headquartered in New York City, the “RB” is a private research service for CIOs from 100 of the world’s top corporations.
Membership is by invitation only. While the RB is an independent organization, it should be part of the community story we all tell
Bringing executives together to learn, compare experiences, and solve problems
ResearchBoard
ExecutivePrograms
EventsBestPractices gartner.com
“I guess I’m not the only one facing these types of issues.”
Gartner Client
Executive Programs provide personalized services to CIOs. Special program directors offer one-on-one counsel at anytime on any issue. Members participate in exclusive research and forums with peers, senior analysts, and EXP researchers
Best Practices forums bring managers and senior staff together to solve business problems and improve performance. Facilitators and Gartner analysts help members work together via meetings, web-enabled audio conferences and small web communities
Events offers the world’s most comprehensive array of technology conferences for business and IT professionals. Attendees immerse themselves with global thought leaders, peers, and technology vendors to gain actionable advice
ResearchConsulting
MeasurementCommunity
News
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NewsGartner
Publishing
ContentAlliances
NewsServices
Using various media to expand on the topics covered in our research. Vehicles to include books, magazines, journals, and audio such as Talking Technology and Talking Business
Providing online and wireless communities access to relevant Gartner content. Includes reseller relationships, vendor affiliate marketing programs, and free & licensed news content
Supporting news services with prepackaged feature content on a range of topics. Early examples include Viewpoints and TechWatch
“I catch up on things in a lot of different places: on planes, in my car, home late at night…very late at night”
Gartner Client
ResearchConsulting
MeasurementCommunity
News
Delivering Gartner insights in new forms to new audiences
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MentorshipGartner Core ResearchGartner DataquestGartner G2
Enterprise SolutionsIT Strategy & ManagementArchitecture & TechnologyHuman Capital Management Strategic SourcingMarket & Business StrategiesGeneral Advisory Services
Assessments Decision ToolsPerformance ManagementeMetrix
Research Board (Not sold)Executive ProgramsBest PracticesEventsgartner.com
PublishingContent AlliancesNews Services
ResearchConsulting
MeasurementCommunity
News
More analysts with more data points than any other research and advisory firm in the world
Consultants who combine the rigor of research with the wisdom of practical experience
A variety of data, tools, and services to help you measure, understand, and manage your performance
Bringing executives together to learn, compare experiences, and solve problems
Delivering Gartner insights in new forms to new audiences
Description Product/Service
Gartner Snapshot
4,700 Total Associates700 Analysts
700 Consultants75 Countries
USD$859 million FY2000 Revenue
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DOE Laboratory Major IT Imperatives
o Communicating the Value of the IT Support Infrastructure
o Increasing Efficiency
o Increasing Effectiveness
o Reducing Costs and Expenses
o Evaluating Sourcing Strategies
o Portfolio Management
o IT Investment Management
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DOE-wide Agreement• Incorporates All Gartner Competencies
• Enterprise Commitment is Considered Allowing a Significant Adjustment for Unlimited Research and Analyst Access– 12 Month Commercial $30,000– 12 Month GSA $13,500– 12 Month DOE Laboratory $4,900
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DOE Lab Activities• Research Access
• Executive Program Memberships
• Measurement Programs– Diagnostic Health Check
– Help Desk
– Application Development
– Distributed Computing
– WAN/MAN
– Customer Satisfaction
• Consulting– Government Managed Services Assessment
– Business Case Development
– Alignment to Mission Support
– SLAs
– Capital Planning