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CONFIDENTIAL AND PROPRIETARYThis presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
José María De SantiagoGVP Europe. Gartner Executive Programs
Gartner's Top Predictions
#Serban15aniversario
May 2018
Top 10 Strategic Predictions for 2018 and Beyond
2021
30%Visual and Voice
Search Drive Commerce Revenue
2020 202020222020
20202020
5 of 7 Digital
Giants Self-Disrupt
2022
50%Consuming More False Information
Than True
20212021
Search Disruption Blockchain AI
AI Talent AI
Trust
IOT Security
1 BillionCryptocurrency Value Created
in Banking
Real or Fake?
"Counterfeit Reality"
40%IT Versatility With People-Centric
Roles
50%Bot Development Over Mobile App
Development
2.3M Net New Jobs Versus 1.8M Eliminated
HalfIoT Security Spend
on Remediation
95%New Products Contain IoT
2 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Three Things to Consider …
Generate Revenue and Value
Speed of Change
Trust in Information
By 2019, more than half of all mobile searches will bevoice or visual searches — mobile visual searches accounting for 20%.
By 2021, early adopter brands that redesign their websites to support visual- and voice-search will increase digital commerce revenue by 30%.1
6 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Redefine Business Scale Through "Disruption"
Reset the Game on Business Models
Bypass Barriers to Customers
Reinvent or Enter New Markets
Find New Funding or Revenue
Create or Extend Ecosystems
Better Leverage Technology
By 2020, 5 of the Top 7 digital giants will willfully "self-disrupt" to create their next leadership opportunity.2
8 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Near-Term Flag:By YE18, formal investment regulationswill be available for trading cryptocurrencies.Analysis by: Fabio Chesini, John Lovelock, David Furlonger and Dale Kutnick
9 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
By YE20, the banking industry will derive 1 billion dollars of business value from the use of blockchain-based cryptocurrencies.3
10 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Trust in Information Will Depend on Who You CHOOSE to LISTEN to Rather Than on Validity of Data Sources
Consider This …
Counterfeit RealityGartner defines "Counterfeit Reality" as the digital creation of images, video, documents, or sounds thatare convincingly realistic representations of things that
never occurred or never existed exactly as represented.
12 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
By 2022, the majority of individuals in mature economies will consume more false information than true information.4
13 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Near-Term Flag:By 2018, there will be a tenfold increase in commercial projects to detect fake news.Analysis by: Daryl C. Plummer and David McCoy
14 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Through 2021, AI-driven creation of "Counterfeit Reality," or fake, contentwill outpace AI's ability to detect it, fomenting digital distrust.5
15 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Who Will You Talk To?By 2020, the average person will have more conversations with bots than with their spouse.
Remember ...
By 2021, more than 50% of enterprises spend more per annum on bots and chatbot creation than traditional mobile app development.6
17 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Consider This …
Speed of Change Will Require Variability of Skills and Capabilities to Address Rising Challenges
18 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Near-Term Flag:By 2019, IT technical specialist hires will fall by more than 5%. Analysis by: Hank Marquis
19 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
By 2021, 40% of IT staff will be versatilists, holding multiple roles, most of which will be business-, rather than technology-related. 7
In 2020, AI becomes a positive net job motivator; creating 2.3M jobs while only eliminating 1.8M jobs.8
By 2020, IoT technology will be in 95%of electronics for new product designs. 9
Through 2022, half of all security budgets for IoT will go to fault remediation, recalls and safety failures rather than protection. 10