Gartner Outsourcing & Strategic Partnerships Summit 2013

September 23 – 25 | Orlando, FL | gartner.com/us/outsourcing

Reimagine Sourcing: Align, Innovate and Execute The Gartner Outsourcing & Strategic Partnerships Summit provides actionable advice, the latest thought leadership and best practices to guide sourcing professionals on making the best-informed outsourcing decisions while enabling a new balance between value, cost and risk.

The 2013 agenda focuses on how to effectively align sourcing with the business and with strategic partners, convert innovative approaches into successful outcomes, and execute on new thinking amid economic turbulence and disruptive, fast-evolving technologies.

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.

1 How are you ensuring that your outsourcing strategy is effectively aligned with your business goals?

• Gartner Keynote: The End of Outsourcing as We Know It

• Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing

• Advanced Sourcing Strategies: How the Back Office Funds Front-Office Competitiveness

• Gartner Keynote: Key Take-Aways to Drive Sourcing Success

2 How can you take advantage of the opportunities that service industrialization brings — while avoiding the risks?

• Charting Your Road map to the Cloud

• To the Point: Can Outsourcers Really Manage a Hybrid IT Environment?

• Maximizing the Value of Cloud Services Through Cloud Services Brokerage

• Cloud Services: When Done Right, Business Benefits Soar

3 How can you effectively negotiate with your key providers to develop optimal deals?

• Negotiating With the Software Megavendors: IBM, Microsoft, Oracle and SAP

• Contract Negotiation Clinic: Business Process Outsourcing

• Contract Negotiation Clinic: Negotiating SaaS Contracts

• Cutting Through the Fog in Microsoft Office 365 Cloud Negotiations

4 How will the Nexus of Forces (cloud, mobile, social and information) impact your sourcing strategies — and your role?

• Succeed With Outsourcing at the Intersection of the Nexus of Forces

• Gartner Keynote: The End of Outsourcing as We Know It

• Managed Mobility: How to Use Outsourcing to Become a Mobile Enterprise

BEEN tO tHE EvENt BEFORE?

Here’s why you should return!• The opportunities and risks presented by the

convergence of mobile, social, cloud and information, and the implications for your sourcing strategies

• New opportunities for global delivery• Techniques for building trust with your providers• Effectively implementing sourcing governance across

the enterprise

Delivering on Needs Document

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.

5 How are you ensuring that you maximize the value you get from your most strategic vendor relationships and avoid costly deal failures?

• The Vendor Management Playbook: Building the Foundation for IT Vendor Management

• Effective Vendor Management in a Cloudy World

• Workshop: Move Your Vendor Management Up the Maturity Curve

• To the Point: The Goldilocks Principle — How Many Vendors Is Just Right?

6 How can you effectively measure the value that your providers are bringing to your business?

• Review Vendors’ Performance to Stop Them From Managing You

• To the Point: Best Practices in Scorecarding Your Vendor

• To the Point: Vendor Intelligence — Harvesting Big Data Opportunities in Vendor Management

7 How are you ensuring that your apps, I&O and BPO strategies remain current?

• End-Users Outsourcing: Transform Complexity Into an Opportunity or Lag Behind

• How to be a Sophisticated BPO Client

• To the Point: Utility Network Services — New Ways to Source Your Enterprise Network

• How to Pick the Right Data Center Outsourcing or Cloud IaaS Provider

• The Future of Data Center Managed Services

• Pricing Trends and Methodologies: What Are They and How Do They Impact my Deal?

8 In economic uncertainty, how can you keep costs under control through innovation?

• IT Cost Optimization and Outsourcing: Overthinking the Obvious

• The CIO’s Guide to Global Delivery — Strategies for 2014 and Beyond

• Harnessing a Global Talent Pool Through Crowdsourcing — Risks, Rewards, Opportunities

• Use Business Value Measures to Link IT to Business Performance

9 How can you build a foundation of solid governance for sourcing management while dealing with the phenomenon of consumerization?

• Establishing Effective Outsourcing Governance — It’s Now or Never!

• Gartner Keynote: The End of Outsourcing as We Know It

• End-Users Outsourcing: Transform Complexity Into an Opportunity or Lag Behind

• Establish strong foundations for sourcing success — from developing a sourcing strategy through to successful management of a deal

• Respond to sweeping changes in IT, business and the increasingly complex IT services ecosystem

• Understand how to adapt to: – New technology and service offerings from providers – Accelerated changes in delivery options – An expanded pool of outsourcing locations• Discover how to benefit from new technologies and

provider options to: – Manage your costs – Improve service delivery – Reduce risks• Learn how to take advantage of new vendor selection

and contracting techniques to ensure successful deals — and avoid deal disasters

• Create vendor management programs that drive consistent business results from IT vendor relationships

• Validate your sourcing strategies and tactics to avoid costly breakdowns in relationships and deal failures

HERE’S wHy yOu SHOuLD BE HERE!

10How are you ensuring that your entire sourcing team is up to speed on the latest trends?

• Track A CIOs and Senior Leaders: Growing and Succeeding in a Digital World

• Track B Sourcing and Contract Managers: Selecting, Evaluating and Contracting for Optimal Deals

• Track C IT Vendor Managers: Optimizing Your IT Vendor Ecosystem

• Track D Activating the Next-Generation Enterprise With Cloud and Industrialized Services