Gartner G-Cloud Service Definition

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Cloud Research — Gartner for Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)

Gartner G-Cloud Service Definition

For further information on Gartner support for Cloud initiatives visit:http://www.gartner.com/technology/research/cloud-computing/services.jsp

http://www.gartner.com/technology/research/cloud-computing/services.jsp

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2

Service Description■ Gartner for Enterprise IT Leaders Workgroup Role is for

senior IT leaders in large, complex enterprises who are managing IT functions for a business unit or the entire enterprise. This provides access across all of Gartner’s role based research to a workgroup. The Service is managed by a Gartner Leadership Partner and Client Manager who will tailor program Deliverables to the unique needs of each Member

■ The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy

■ Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud

■ The service provides a tailored service to assist members with their key role based challenges and is focused on supporting cloud and digital strategies

Key Deliverables■ Gartner Core IT Research■ Analyst Inquiry■ Role-Specific IT Research■ Benchmarking Analytics IT Key Metrics Data■ Selected Vendor Reports

Key Benefits■ Gartner for Enterprise IT Leaders (EITL) is a membership-

based service for CIO direct reports that combines expert coaching with pragmatic Gartner research and the real-world experiences of peers. Tailored exclusively to professionals in IT leader roles, EITL is based on “Members” or “Leaders” individual value plans tied to their key initiatives.With Enterprise IT Leaders Workgroup Portfolio, Leaders now have the opportunity to share their Gartner relationship with their working teams, composed of “Workgroup Members”

■ Workgroup Role — Provides Workgroup Members with unlimited access to one of eight predefined Role research libraries. Each Role library features Gartner for IT Leaders research coverage for the 11 key IT initiatives most common among IT Leaders in the given Role

Price■ Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all

expenses for this service■ The service is provided for one licensed user for a period of 12

months

Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)


Full List of Deliverables

Gartner for Enterprise IT Leaders Workgroup Role (the “Service”) is an expanded version of the standard Gartner for Enterprise IT Leaders offering that is expressly designed to enable clients to access Gartner resources in a workgroup environment.

The Service is accessible by a Gartner for Enterprise IT Leaders Member (the “Workgroup Role Leader”) and by his/her direct reports or cross-functional teams (the “Workgroup Role Members”), as set forth in the attached Service Agreement. Collectively, the Gartner for Enterprise IT Leaders Member and his/her Workgroup Members are referred to herein as “Licensed Users”:

■ Workgroup Role Leader Deliverables — As set forth in the Gartner for Enterprise IT Leaders Service Description

■ Workgroup Role Member Deliverables

■ All of the Gartner for Enterprise IT Leaders Deliverables, with the following exceptions — “Member Servicing,” “Peer Community Events and Content” and “Summit Event Ticket”

■ Each Workgroup member also is entitled to the following Deliverables:

– Inquiry Participation — Participate in Analyst Inquiry provided that his/her Workgroup Leader schedules, manages, and leads the Inquiry session

– Role Selection — Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may only be changed annually and/or upon renewal of the contract

Additional Terms & Conditions

Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may only be changed annually and/or upon renewal of the contract. The Workgroup Role Leader (not the Workgroup Role Members) may, on an occasional and infrequent basis, forward copies of individual research documents, not to exceed ten (10) separate documents per Licensed User per contract year, to specific individuals within the client organization for the purpose of facilitating executive decision-making. Client understands that the forwarding of documents as part of this Service may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in a manner that has the intent or effect of avoiding the purchase of additional User Licenses from Gartner.




Full List of Deliverables■ Gartner Assigned Service Delivery Team

■ Analyst Inquiry

■ One Annual on-site Meeting

■ Facilitated Networking and Peer Community Events

■ Gartner for IT Leaders Research and Related Content



Information Assurance■ Gartner possesses analysts and consultants with various

security clearances, or we will, within reason, acquire those clearances as the client demands

■ Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively

Data Restoration■ No client data is retained by Gartner as part of the client’s

access to this service and therefore there is no data restoration process related to this service

Backup Restore and Disaster Recovery■ The Gartner service under discussion does not require

Gartner to manage or store any critical client data

Service Migration■ There is no need for a Service Migration plan given the

nature of the service under discussion



Onboarding■ Gartner offers an onboarding service. The New Client

Onboarding team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst

Offboarding■ Gartner does not offer offboarding services, however, named

licence holders can be changed during the period of the contract through [email protected]



Pricing■ Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all

expenses for this service

Financial Recompense Model■ if a Service does not meet the specifications set out in the

applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement

Ordering and Invoicing Process■ Gartner will bill for 100% of the fees at contract signing

■ All invoices are payable net 30 days from date of invoice

■ This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service

Termination Terms (by Consumer/by the Supplier)■ Services may be terminated only for material breach by

either party, upon 30 days prior written notice, if the breach is not cured within the notice period



Service Management■ Gartner for Enterprise IT Leaders (EITL) is a membership-

based service for CIO direct reports that combines expert coaching with pragmatic Gartner research and the real-world experiences of peers. Tailored exclusively to professionals in IT leader roles, EITL is based on “Members” or “Leaders” individual value plans tied to their key initiatives

Service Constraints■ This is not applicable to this service

Service Levels■ This is not applicable to this service



Training■ Training is not included, however, the ‘Onboarding Service’

will provide the user with the skills and knowledge to effectively use the service

Consumer Responsibilities■ This service is subject to, and governed by, the Gartner

Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service

Trial Service■ Gartner does not offer a trial service option in relation to this

service

Technical Requirements■ Gartner.com allows 24/7 access to our research and

supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required

■ Each Gartner report is presented in a printer-friendly Microsoft product format (e.g. Portable Document Format or Excel)

Documents

Gartner G-Cloud Service Definition