Deploying, Administering, and Managing Microsoft Office Communications Server 2007 R2 Gareth Ireland

Senior UC ConsultantMicrosoft Consulting ServicesSession Code: UNC303

Overview

OCS 2007 R2 Gets GreenOCS 2007 R2 ArchitectureDeploying OCS 2007 R2Administering OCS 2007 R2Managing OCS 2007 R2

OCS 2007 R2 Gets Green

Business Impact of UCGood for Business. Better for the Earth.

Improving Business Outcome

by maximizing individual

productivity and fostering team collaboration

Decreasing Costs by reducing travel, communications

and IT costs

Protecting the Environment

by reducing travel and commuting

“We expect unified communications to increase our ability to move forward faster.” CIO, global business services

firm

Common UC Business Requirements

Reduce operational and travel costs by promoting unified communication as a viable alternative to physical meetings;Eliminate any unnecessary cost, travel , time wastage and risk incurred whilst attending meetings at remote locationMeet corporate responsibility by reducing carbon footprint;Increased employee productivity and efficiency through the centralization of user’s communication and collaboration tools ;Provide Mobile conferencing and communication to the workforce;Requirement for ‘Software Powered Voice – drive down cost of existing telephony system;Calendar Integration – Users should be able to schedule and attend live meetings through their primary messaging application, that being Outlook. This will be achieved by installing the Conferencing Add-on for Outlook;The ability to view user connectivity and activity state know as ‘Presence state’

Environmental SustainabilityUnified Communications Reduces Carbon Emissions & Energy Use

Reduce Carbon From Business Travel & CommutingReplace travel & commuting with interactive virtual meetings using web, video and audio conferencing

Reduce Carbon from Office BuildingsReduce office space by enabling tele-work and remote working

Reduce Power Consumption Reduce electricity consumption through the user of USB phones, which consume far less power than conventional phones

“Increasing telecommuting and virtual meetings “could, without any dramatic measures, help to save more than 3 billion metric tons of Co2 emissions in a few decades; this is the equivalent to approximately half the current U.S. Co2 emissions.” The World Wildlife Fund

By promoting “anytime, anywhere” work, supported by Microsoft UC, Sprint has shed 3.3 million sq. feet of office space, saving $80 million. It’s saving an additional $9.3 in audio and telephony costs, including $1.5M in energy to replace to replace traditional phone equipment with software-based voice over IP.

Renault uses unified communications technologies to offer employees the opportunity to work from home, saving the company potentially up to €20 million (U.S.$27.7 million) a year.

Volvo IT estimates that just the Microsoft collaboration products alone save enough travel to eliminate 900 tons of carbon-dioxide emissions per month, and use of those tools is gradually increasing.

Environmental SustainabilityWhat Microsoft Customers Are Saying

Monsanto promotes Telework to reduce commuting using the Office Communications Server 2007. As a result, employees will save as much as one day every week by not having to face the commute.

OCS 2007 R2 Architecture

FederatedCompany

Exchange2007 SP1

Email, UnifiedMessaging

OCS 2007 R2 Roles

ActiveDirectory

Information Worker (UC endpoints)

RemoteUsers

MediationServer

Front End Back End

SQL DatabaseRegistrar, Proxy, PresenceResponse Group

Management

A/VMCU

Audio, Video

A/V Edge

Access Edge

SIP/MediaTranslation

Web ConfMCU

Slide/MeetingContent

Web Edge

CWAServer

CommunicatorWeb Access

Reverse Proxy

ABS,DL,Content

Archiving

Monitoring

Group Chat

CommunicatorPhone Edition

Meeting Console Communicator

App ShareMCU

DesktopSharingIP PBX

TDMPBX

PSTNGW

SIP Trunk

PSTN andMobile Phones

MOMMMCWMI

AttendantConsole

Deploying OCS 2007 R2

Environmental RequirementsAD Forest/Domain level: Windows Server 2003 SP1 or R2 and 2008 supported

Forest must be raised to Windows Server 2003 functional levelApplies to every domain that will have OCS 2007 R2 servers or users Domain must be at Windows Server 2003 Domain Functional LevelDoes not use Read only domain controllers.The Active Directory topologies supported by Office Communications Server are as follows:• Single forest with single domain• Single forest with a single tree and multiple domains• Single forest with multiple trees and disjoint namespaces• Multiple forests in a central forest topology• Multiple forests in a resource forest topology

Domain Naming Service

Environmental RequirementsCertificate Infrastructure (PKI)

Certificates issued from an internal CA Windows Server 2008 CAWindows Server 2003 SP1 Enterprise CA (recommended)Windows Server 2003 SP1 Standalone CA (supported, but not recommended)Certificates issued from a public CA

Firewalls – Internal and ExternalLoad Balancers – Enterprise Pools

Software Requirements

OS - x64 onlyWindows Server 2003 x64 SP2 Windows Server 2008 x64

SQL Server 2005 SP2 (SP3) and SQL Server 2008

Exchange UM: Exchange 2007 SP1 or Exchange 2010

OCS 2007 R2 – Server Virtualization Support

For which workloads?•Presence / Instant Messaging •Group Chat

Enterprise Edition Roles•Front-End Servers•Back-End Servers•Group Chat Channel Servers•Group Chat Compliance Servers•Edge Access Servers•IM Conferencing•Archiving Server*•Monitoring Server (CDR only)*

* Supported on physical machine only

Specifically, voice, video, live meeting and desktop sharing workloads cannot be part of the virtualized deployment.

Virtualization Supported Platforms

Virtualization platformsMicrosoft Hyper-V Certified platforms in the Server Virtualization Validation Program (SVVP)

Current products include Cisco, VMware, Citrix and SUSE Linux

Windows Server 2008 SP1 x64 SQL Server 2008 x64Office Communications Server 2007 R2

Hardware Recommendationsfor enterprise edition

x64 capable hardware requiredFront-end server

x64 Dual Quad-Core CPU, or 4 way Dual-Core CPU8 GB Memory10K rpm disk drives

Back-end SQL serverx64 Dual Quad-Core CPU, or 4 way Dual-Core CPU16 GB Memory10K or 15K rpm disk drives (multiple spindles)

Other servers use Front-end or Back-end spec as appropriate

Recommended 2007 R2 TopologyEnterprise Consolidated topology

Primary supported topologyConsolidated Edge ServerNew Monitoring Server (CDR and QoE)Dedicated Archiving Server

Why?Simplifies Office Communications Server deploymentsUses fewer, more powerful systems (64 bit)Co-locate more server rolesMeets requirements for CDR, Archiving, and QoEMaintains flexibility

2007 R2 Enterprise Consolidated Topology

Consolidated Edge

Perimeter Network

(DMZ)

ExternalClients

Internal Network

Group Chat

Enterprise Consolidated pool

Consolidated Front-end servers

SQL

Mediation Server

Monitoring Server

Back-end server

Communicator Web Access

SQLSQL

ArchivingServer

SQLSQL

InternalClients

Secondary Topologies

Standard Edition (single server) Bundled with SQL Server Express 2005 SP2 (SP3)

Expanded Enterprise EditionSupported - Command line only setup

Choosing 2007 R2 TopologyTopology Choice Users High

Availability Comments

2007 R2 Standard Edition Up to 5,000 No Simplest deployment, lacks HA

2007 R2 Enterprise Edition Consolidated Up to 100,000* Yes

Recommended topology, simplified deployment (from 2007), HA, Scale.

2007 R2 Enterprise Edition Consolidated(IM only)

Up to 200,000* Yes IM only deployment

2007 R2 Enterprise Edition Expanded Up to 125,000 Yes

Special situations only:Examples:- Lots of web conf, no A/V

* using 8 Front End servers per pool

2007 R2 Topology changesScenario Server Roles Needed Changes from 2007?

Pilot or small deployments Standard Edition (no HA) None

IM /Presence Front-end server roleBack-end server role None

ConferencingWeb Conferencing Server RoleAudio/Video Server RoleWeb Components Server Role

None

Voice Audio/Video Server RoleMediation Server Role None

External Access Director (optional)Consolidated Edge Server

Director unchanged (optional)

2007 R2 Edge combines multiple 2007 roles on single server

Monitoring Monitoring Server combined CDR (call detail records) and voice quality data (QoE)

2007 R2 Topology changesScenario Server Roles Needed Changes from 2007?

Archiving Archiving Server RoleArchiving Database

Only archives IM messages (2 way, group). Call detail records (CDRs) moved to Monitoring Server role.

Web Access Communicator Web Access (CWA) Newly added cross-platform support (Firefox, Safari) etc.

Application sharing App Sharing Server RoleCWA for cross-platform support New in 2007 R2

Group chatGroup Chat DatabaseChannel Server RoleLookup Server Role

New in 2007 R2

Unified Communications Applications Server Role (UCAS)

Available Applications:• Response Group Service• Conferencing Auto Attendant• Conference Announcement • Mobile Communicator Express

New in 2007 R2

Putting it all together

DeploymentPlanning

Decide which features are required (new)IM/Presence, Peer-to-peer audio/video, HD VideoGroup ChatEnterprise Voice (Standalone or Co-existence), Response Group Service, Delegation, Attendant ConsoleConferencing, Dial-in PSTN Conferencing, Reach Application SharingExternal Access (Edge)Compliance requirements for IM and conferencingVoice/media quality monitoring & reporting (QoE)Communicator Web Access

Voice

Presence/IM

OCS 2007 R2 Feature Set Overview

Conferencing Developer

Manageability

OutsideAccess

Web ConferencingAudio/Video Conferencing

PSTN ConferencingHigh Availability

Dial in Conferencing

Rich PresenceRich Access Control

Group IM Web Conferencing Edge ServerAudio/Video Edge ServerFederated Conferencing

Securing Enhanced Federation

Guided SetupMMC Status

PolicyMeeting Statistics

Compliance

PSTN connectivity(Mediation Server)

Exchange UM integration

Inbound RoutingDial Plans &

Outbound RoutingCall Statistics

Team CallResponse GroupCall DelegationMusic on Hold

Communicator Web AccessAJAX APIs – Presence

UCMA

Key Features Support for VGA and 720p HD for

peer-to-peer video on capable PCs Resolution setting can be configured

by either IT or users

Collaborating users can easily use off the shelf web cams to participate in video communications

Higher Definition VideoHigh quality video conferencing

VGA Video HD Video 640 x 480 25 fps max 600 kbps max bandwidth

(not including audio) Requires dual-core PC on

both ends (even if video is just one-way)

Peer-to-peer only

1280 x 720 (720p) 25 fps max 1.5 Mbps max bandwidth

(not including audio) Requires quad-core PC on

both ends (even if video is just one-way)

Peer-to-peer only

Communicator Mobile In Action

Same look and feel and contact list as desktop client

Mobile device optimized features (current conversations shown as example)

Conversation window

Search integrated into organization’s corporate directory

Access multiple forms of communication with a contact, including via the mobile phone from the same interface

Communicator Web Access (CWA)CWA is a web client for Microsoft Office Communication server providing IM, Presence, Desktop Sharing, and Audio features.

No downloads are required except for hosting desktop sharing!Customers/ Partners who are not part of OCS deployment but need to collaborate with OCS client users can do that using CWA.Anywhere Access - Users who are away from the office can stay connected.Locked down IT environmentPlatform Independent – Users can use CWA from non-windows operating systems. (Mac, Firefox)

CWA 2007 R2 High Level Feature Set

Conferencing• Desktop

Sharing• Anonymous

users support

IM & Presence & DG• Instant

Messaging• Rich

Presence• IM

Conferencing

• Distribution Group support

Audio• “Dial-out”

Conference Audio

Customization• Extensible

Tabs, Login, Menu items

Group Chat

Group Chat enables users to engage in persistent, ongoing IM conversations. Group Chat differs from group IM in that the latter is not persistent. After a group IM session has ended, its state is lost. With Office Communications Server 2007 R2 Group Chat, however, the conversation persists, along with all files, Web links, and other associated data.

Group ChatGroup chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing

Desktop Sharing

Desktop sharing enables users to transmit a view of their desktop to others. Office Communications Server 2007 R2 introduces desktop sharing in both Office Communicator 2007 R2 and the Office Communicator Web Access client. Users can initiate desktop sharing when it is enabled for any conference hosted by the server.

Live Meeting 2007 ConsoleOne Experience across OCS Server and Live Meeting 2007 ServiceSame Meeting Client

One binary – One install (separate from Communicator)Same user-experienceSame brand: Live Meeting

Seamless Functionality (on-premise)Works with the server in your companyPermit anonymous join to allow anyone to joinWorks by federation with other companiesWorks with Live Meeting 2007 service with anyone

Using Integrated Scheduling

Outlook Add-ins Provide

Scheduling for both server and serviceIntegration with the Outlook ribbon

Rich Media In LiveMeeting ClientVoice and Video In Meeting

Dial-in Conferencing

Enables users to join an audio/video conference by dialling in using a telephone on the PSTN. Dial-in conferencing requires that you deploy the Conferencing Attendant and Conferencing Announcement Service applications when you deploy Office Communications Server 2007 R2 internally. Conferencing Attendant provides audio conferencing capabilities to phone users without requiring your organization to employ the services of a third-party Audio Conferencing Provider. Conferencing Announcement Service produces tones that signal when users enter or leave a conference as well as notifications to phone users when they are muted or un-muted. Dial-in conferencing also requires that the 2007 R2 release of Communicator Web Access be installed to provide the Dial-in Conferencing Web page, which users can access to manage their “reservationless” meeting information and personal identification number (PIN)

Enterprise Voice Capabilities

Party-to-partyvoice calls

across firewallsand to/from

PSTN/PBX

Rich presenceaware inbound

routing,integration with

Exchange UM

Smart outboundrouting and PBX

dial-plan integration

Voice features atyour fingertips inthe best client,

Microsoft Office Communicator 2007

Continuity ofexperience acrossmultiple devices

Centralized Administration,

per-call signaling and media statistics

People-centric, presence enabled, multi-modal communications experience

Call Delegation

Enables managers to delegate phone-call handling to one or more administrative assistants or other delegates. When a delegate answers a call, the manager is notified that the call has been answered, and the name of the delegate who answered is provided.

Team CallMakes it possible to forward incoming calls to a defined team. When a team-call group receives a forwarded call, each member’s phone rings, and all members can see who forwarded the call. When a team member answers the call, the phones of all other members stop ringing.

Response Groups

Enables administrators to create and configure one or more small response groups for the purpose of routing and queuing incoming phone calls to one or more designated agents. These response groups can be deployed in departmental or workgroup environments and in entirely new telephony installations.

DeploymentPlanning

Site AnalysisHow many sites?How many users in each site?What features are needed per site?What is the usage model for features at a site?Do you require HA?Compliance requirements for IM and conferencingWhat is the bandwidth available at each site?

Deployment PathMigration or new deployment? Migration from which version? 2005 SP1 or 2007?

OCS 2007 R2 Planning Tooldemo

Migration to OCS 2007 R2 –phased migration

1.Active Directory global settings to configuration container (optional but recommended)2.Deploy an Office Communications Server 2007 R2 pool3.Deploy 2007 R2 release of Office Communicator Web Access (optional)4.Upgrade Edge Servers5.Upgrade directors6.Upgrade Mediation Servers (if exist)7.Move users to the new pool8.Upgrade clients

Side-by-Side Migration

Deploy a parallel R2 infrastructureDeploy R2 pool in parallel to existing OCS 2007 deploymentMove users gradually to R2 poolValidate R2 deploymentDecommission OCS 2007 servers

Minimal service outageAdditional hardware requiredRecommended for enterprise deployments

Export / "Big Bang" Migration

Export data – new install optionExport user’s buddy list data with DBImpExp.exe utilityDeploy OCS 2007 R2 Import buddy list back in with DBImpExp.exe utility

Service outageMay not require additional hardwareMay require upgrades to existing hardwareRecommended if no additional hardware is available, or service outage is acceptable

Client MigrationOverview

Client Migration overviewOlder clients work with newer server (N-1 Client support)All existing client features will work with upgraded serverNew features (for example Attendant Console) require client and server to be upgraded

Client migration strategyMigrate server components firstMove users to R2 poolMigrate clients

Supported Clients/Endpoints• Office Communicator 2007 R2• Office Communicator 2007• Office Communicator 2005 (only through federation)• Communicator Attendant Console• Communicator Web Access• Communicator Mobile R2• Live Meeting 2007• Group Chat Console• Communicator Mobile for Java• Communicator Phone Edition

Managing OCS 2007 R2

A day in the life of an IT Administrator

9:00 AM

Move, add and change communication configurations

Roll out new updates for software clients and devices

Troubleshoot alerts and help desk tickets

Review Voice Quality and usage trends with the CIO

Centralized ConfigurationSingle administrative console

Microsoft Management Console is the single console needed to administer users and server resources.The same console can be used for managing other Microsoft server products, including Microsoft Exchange 2007.MMC can be installed on any other computer to enable you to remotely administer Office Communications Server.

Centralized Configuration Moves, Adds and Changes (MACs)

User provisioning tasks can be performed on a per-user basis or in bulk via the management console (MMC) as well as with scripts.

Moves: Complexity and cost of moving a telephony user from one location to another is eliminatedAdds: Bulk provisioning and policy templates make “adds” very quick.Changes: Offers default template policies and wizards for making changes faster.

Centralized ConfigurationPredefined policy templates and intuitive wizards

Office Communications Server enables you to set policies at forest levelenterprise pool level per user

R2 offers several customizable policy templates

Settings and policies can be configured via intuitive wizardsOr use WMI to configure policies through a simplified interface

11:00 AM

Move, add and change communication configurations

Roll out new updates for software clients and devices

Troubleshoot alerts and help desk tickets

Review Voice Quality and usage trends with the CIO

A day in the life of an IT Administrator

Integrated Client ManagementVersion control and automatic updates of clients

Office Communications Server empowers you to control supported versions of any endpoints/clients

Block unsupported clientsEnforce automatic update of older clients

Graceful end user experience for updates

Integrated Client ManagementDevice updates and inventory management

Integrated management console helps you manage firmware versions on Office Communicator Phone Edition and Round Table devices.

Audit logs of update activity can also be used for device inventory management

Test a particular update on a single device before deploying it widely

Roll back an already deployed firmware update on demand

Environmental DependenciesArea Phone

EditionRoundTable RoundTable

NotesDHCP X X Can use static IP

address

DNS X X Can use static DNS Server

NTP X N/A Sets time via PC

Certificates X N/AExchange 2007 X N/A

Update Server X X Can be upgraded from PCNeed to configure it for Update Server

Device Updates

Windows app

Ability to efficiently manage device updates

Upload CAB files

Upload CAB files

You can upload CAB files to the update images file share through the Tools menu

Manage updates

Manage updates

You can either approve or reject the updates based on testing the updates

Rollback images

Rollback images

You can roll back approved image for a given modelDevices get new approved image version on next contact

Test Devices

Test Devices

You may test the newly uploaded images on individual devices based on the serial number or a MAC address

Logging Update Activity

Device Inventory Management: Device Update Audit logs can be used to track inventory of devices

Monitoring OCS 2007 R2

A day in the life of an IT Administrator

2:00 PM

Move, add and change communication configurations

Roll out new updates for software clients and devices

Troubleshoot alerts and help desk tickets

Review Voice Quality and usage trends with the CIO

Comprehensive MonitoringSystems Center Operations Manager 2007

Office Communications Server 2007 R2 offers a revised management pack for Systems Center Operations Manager 2007, with following enhancements

Native Operations Manager 2007 Management PackEvent based alertsPerformance collection and threshold alertingStateful QoE monitoring with discovery of components and network locations

Comprehensive Monitoring

Voice Quality Analysis / Reporting

Software Powered VoIP – changes the monitoring storyAdaptive software end-pointsEffective even with some packet loss/payload degradation Incorporates application layer intelligence (in addition to network layer)Reduces need for expensive, state aware network management

Quality of Experience – a new approach to voice qualityA comprehensive, user-focused approachAccounts for smart, adaptive software end-pointsNew metrics that go beyond measuring network parametersAvailable after every call

Voice Quality Analysis / Reporting

Collects metrics without network probes or sniffersDevices automatically send a report after every call30+ metrics collected about each callMOS metrics calculated to reflect actual user experienceContext metrics for scenario correlation Metrics collected for Mediation Server to Gateway leg

Rich reporting built on Microsoft SQL Server Reporting ServicesDrill down reports: Call metrics, network & server performance, devices, usage, etc.

Alerting on VoIP quality problems with SCOM 2007 management pack

question & answer

Call to ActionLearn More!

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Related Content

Breakout Sessions:•UNC305 - Microsoft Office Communications Server 2007 R2 Dial-in Audio Conferencing•UNC302 - Managing the Response Group Service in Microsoft Office Communications Server 2007 R2 •UNC306 - Planning Voice Deployments for Microsoft Office Communications Server 2007 R2

Whiteboard Sessions:•WTB231 - Planning and Configuring Remote Connectivity for Office Communication Server 2007 R2 with Exchange Unified Messaging Integration•WTB221 - Q&A: Troubleshooting Issues in Office Communications Server 2007 R2

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