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1 1 The Gaol Pty Ltd Prepared by: Gary and Calum McClure, Don Culvenor and Trevor Butcher Date: Aug 2017 Version: Rev B BUSINESS PLAN 2017

Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

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Page 1: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

1    

1    

 The  Gaol  Pty  Ltd  

                   

                 

 Prepared  by:     Gary  and  Calum  McClure,  Don  Culvenor  and  Trevor  Butcher  Date:       Aug  2017  Version:     Rev  B  

 

BUSINESS  PLAN   -­‐ 2017  

Page 2: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

1 Business  overview    

1.1 Introductory  information      1.1.1 Foundation  details    

Structure   A  Company  Limited  by  Shares  

Established   26  October  2012  

Date  registered   26  October  2012  

Registration  number   ABN  89  160  963  360  

   1.1.2 Contact  details    

Contact  name   Gary  McClure  

Phone     03  54706222  

Mobile   0419  55  2425  

Email   [email protected]  

Address   36  –  48  Bowden  St  Castlemaine  3450  

Website   www.oldcastlemainegaol.com.au  

   1.1.3 Social  media  details    

Social  media  site   Address  

www.facebook.com/OldCastlemaineGaol    

www.instagram/OCGEvents    

   

 

Page 3: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

1.2 Business  summary  Summarise  the  history  of  your  business  and  how  the  idea  developed.  What  are  your  business’s  core  values  and  what  are  you  broadly  looking  to  achieve?  Outline  your  previous  experience  in  this  sector  and  in  management.    

The  Old  Castlemaine  Gaol  was  purchased  by  a  consortium  of  three  local  families  with  the  intention  of  developing  a  business  that  will  allow  the  long-­‐term  viability  of  the  Gaol,  while  providing  an  improved  community  facility.  One  of  the  partner  families  has  had  a  lease  to  operate  the  precinct  as  a  café  /  venue  including  tours.  The  limitations  of  the  buildings,  infrastructure  and  services  have  meant  that  the  existing  business  has  reached  its  limits.  These  limits  make  the  existing  business  barely  viable  and  certainly  don’t  provide  scope  for  any  major  renovations  or  repairs.  The  ‘Coffee  and  Cake  ‘  model  has  been  proved  to  be  non-­‐  viable  as  a  standalone.      The  cafe  started  operation  in  2015  in  a  small  capacity  and  by  2016  was  running  at  full  capacity  and  bumping  into  the  limitations  of  the  building.  An  effort  to  increase  the  number  of  events  being  catered  for  was  successful.  By  2017  the  use  as  a  venue  grew,  but  once  again  limitations  have  capped  the  potential.  The  figures  show  the  potential  for  revenue  and  profit  growth  is  there,  but  require  an  expanded  and  modern  facility  to  be  produced.  Growth  of  income  and  enquiry  is  in  the  Function  Centre  /  Performance  area.  Due  to  its  distance  from  the  town  centre  limiting  casual  trade,  the  location  needs  to  be  seen  as  a    ‘destination  ‘.    The  redevelopment  plans  proposed  provide  for  this,  while  having  minimal  impact  on  the  historic  values  of  the  building.  

 

1.3 Business  goals  and  objectives  What  business  goals  and  objectives  have  you  set  for  the  coming  year?  What  are  your  longer-­‐term  goals?  Are  they  SMART  –  specific,  measureable,  attainable,  realistic  and  time-­‐bound?      

Short-­‐term  goals:  Year  1   Actions  required   Deadline   Responsibility  

Planning  permit  obtained  for  redevelopment  

    Directors  

Continued  venue  operation  and  business  growth  

    Leaseholders  

       

 Long-­‐term  goals:  Years  1-­‐3   Actions  required   Deadline   Responsibility  

Construction  of  Facility  and  renovation  of  buildings  

    Directors  

Operation  of  existing  business  around  redevelopment    

    Leaseholders  

Page 4: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

 

1.4 Current  business  position  Which  stage  of  the  business  life-­‐cycle  are  your  business  and  industry  sector  currently  in  –  emerging,  growing,  maturing  or  declining?  Are  you  expanding,  consolidating  or  preparing  to  sell?    

As  above,  the  current  business  position  is  growing,  but  limited  by  the  building’s  capacity  to  provide  a  desirable,  year-­‐round  venue  at  a  scale  that  is  sustainable.  The  growth  required  to  provide  improved  revenue  and  profit  is  unattainable  as  is.  The  planned  development  of  accommodation  will  add  to  the  long-­‐term  success  of  any  business  operating.  The  ability  to  provide  a  package  of  experiences  to  customers  will  increase  patronage.  There  is  currently  very  little  top  end  accommodation  in  the  area.    

2 Structures  and  resources  2.1 Organisational  structure  Include  the  number  of  employees,  the  management  team  and  founders.  If  there  are  multiple  business  entities  describe  how  they  integrate  together.  You  could  also  include  a  chart  if  this  would  help.      The  property  ownership  structure  is  a  Company  with  three  family  groups  equal  shareholders.  The  business  (OCG)  is  run  through  another  Company  (Malcolm  Mcclure  PTY  LTD)  as  leaseholder.    The  Leaseholder  (OCG)  is  a  company  operated  by  one  of  the  family  shareholders  where  there  is  close  co-­‐operation  and  support.    Construction  Costs  for  the  proposed  redevelopment  are  approx.  $4.5  Mill.  The  rental  return  should  be  $300k.  The  current  leaseholder  (one  of  the  Consortium  Partners)  is  keen  to  pursue  the  opportunity.    The  costs  are  planned  to  come  from  a  mix  of  -­‐    Business  Loans  –  50%                                                                                                                                                                          Directors  Contribution  –  40%                                                                                                                                                                          Govt  Grants  10%    An  Incorporated  Community  based  body,  The  Old  Castlemaine  Gaol  Preservation  Society,  has  been  established  to  continue  the  work  on  the  development  of  the  restoration,  research  and  expansion  of  the  historic  collections  and  displays  in  the  Gaol  and  spreading  the  knowledge  through  expansion  of  existing  tours,  re-­‐enactments,  open  days  etc.        

 

Page 5: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

2.2 Key  staff,  advisors  and  mentors  Who  are  the  people  in  your  business  that  you  can’t  survive  without?  What  skills,  attributes,  qualifications  and  knowledge  do  they  have  to  help  you  with  your  industry,  product  or  service?    

Key  staff  and  advisors   Role   Skills,  attributes,  experience  

Gary  McClure   Director  of  The  Gaol  Pty  Ltd  

Civil  Engineer  with  extensive  experience  in  business  and  

project  management,  property  development  and  business  

ownership.    

Trevor  Butcher   Director  of  The  Gaol  Pty  Ltd  

Licensed  Commercial  Builder,  property  developer,  owner  and  operator  of  many  businesses,  actively  involved  in  community  

and  Church  groups.  

Don  Culvenor   Director  of  The  Gaol  Pty  Ltd  

Many  years’  experience  as  a  business  owner  &  operator  and  

property  developer.  Actively  involved  in  community  

development.  

Calum  McClure  Manager  of  Old  Castlemaine  Gaol  

Experience  in  Event  Management  and  Production  

Services  

Gayle  McClure   Event  Manager    Experience  in  Arts  Management  

and  Retail  Management    

Lyndal  McClure     Event  and  Tour  Coordinator    School  Teacher  for  over  40  

years  years,  reaching  the  level  of  principal  and  staff  mentor.    

Christine  Sayer     Historical  Researcher    

Extensive  research  experience  having  recently  completed  a  

PHD.  Professional  photographer.    

Fi  Cotter     Planning  Consultant     Extensive  Planning  experience    

     

Page 6: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

3 Business  operations  3.1 Products  and  services    

Categories   Details  

Products/services  Give  an  overview  of  exactly  what  you’ll  be  selling.  

The  Café/Restaurant  sells  a  coffee,  food  and  beverage.    The  event  business  conducts  Historical  and  Ghost  Tours  through  the  Old  Gaol,  Music  Events  and  can  cater  for  functions  such  as  Wedding  and  Conferences.      

Distribution  Do  you  sell  direct,  or  through  a  wholesaler?  Do  you  sell  by  retail  store,  phone  or  website?  Do  you  use  salespeople,  agents  or  distributors?  

The  Old  Castlemaine  Gaol  uses  our  website  -­‐  www.oldcastlemainegaol.com.au  and  facebook  page:  www.facebook.com/OldCastlemaineGaol    as  the  principle  form  of  news  and  event  promotion.  We  advertise  widely  in  the  local  press  and  tourism  magazines.      

Pricing  How  do  you  price  your  products  and  services?  What  is  your  profit  margin  and  how  have  you  set  it?  Are  your  customers  price-­‐sensitive?  

Café/Restaurant  pricing  is  in  the  middle  upper  part  of  the  market  it’s  not  a  fast  food  but  it’s  also  not  a  5  star  hatted  restaurant.    With  the  Functions  and  Conference  and  weddings  we  want  to  provide  the  highest  quality  of  service  but  still  be  able  to  tailor  cost  to  the  client’s  needs.    

Future  growth  How  do  you  plan  to  increase  your  business’s  capabilities  and  capacity?  Why  are  you  confident  this  growth  will  be  sustainable?  

We  want  to  add  accommodation  to  the  mix  as  well  as  a  new  stunning  function  venue  that  helps  staff  streamline,  improve  and  speed  up  the  service  and  goods  as  well  as  increase  the  maximum  number  of  patrons.    

Payment  What  are  your  payment  terms?  How  do  customers  pay  you?  What  strategies,  processes,  systems  and  people  do  you  have  in  place  to  facilitate  this?  What  does  it  cost  you?    

Cash,  EFTPOS,  Check  and  money  transfer.    The  café  customers  pay  either  on  demand  or  after  the  table  service  is  completed.  The  theatre  events  use  “trybooking”  service  for  the  purchase  of  seats  for  ticketed  events  while  the  function  clients  are  issued  with  an  invoice  after  the  function  with  usually  a  7  day  payment  period.        

Production  How  will  you  produce  these  products  or  services?  

All  the  catering  for  events  is  performed  onsite  by  our  very  professional  and  well  respected  chef  and  kitchen  staff.  We  intentionally  use  and  promote  local  food  and  beverage  products  which  are  easily  and  readily  obtained  on  demand.    

Page 7: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

3.2 Key  suppliers  and  customers  Which  suppliers  and  customers  are  critical  to  your  business?  What  impact  would  a  supply  interruption  have?  Do  you  have  customers  or  distributors  that  generate  a  significant  amount  of  your  sales?    

Customer/Supplier   Terms  offered   Why  critical   How  risk  of  loss  is  managed  

Castlemaine  Produce  

30  days  Can  exceed  an  annual  turnover  of  $100,000.  

Alternative  suppliers  are  available.    

Impos  Cash  Management  and  Service  System    

Leased  

Connects  the  customer  service  staff  to  the  barista,  kitchen  and  bar  staff  in  a  

timely  manner  

The  same  work  would  need  to  be  done  on  paper  using  docket  books  requiring  

additional  staff.    

Holgate  Brewery   Direct  Debit   Principle  Bar  supplier  Alternative  local  suppliers  

are  available.    

Customers    

Due  to  its  distance  from  the  town  centre  limiting  casual  trade,  the  location  needs  to  

be  seen  as  a    ‘destination  ‘.  Most  of  our  customers  are  tourist  who  include  a  tour  of  the  gaol  in  

their  visit.    

Critical  to  continue  to  develop  and  promote  the  

tourism  and  function  centre  area  of  the  business  and  promote  this  facility  as  a  must  see  and  experience  during  the  visit  to  the  area.  

The  expansion  of  the  business  is  limited  by  the  building  layout  and  form.          

Customers/  Theatre  Trybooking/Door  Sales  

Castlemaine  has  a  strong    reputation  for  the  provision  of  great  performance  and  festival  events  products  derived  from  the  long  

established  Castlemaine  State  Festival    

We  hope  to  build  on  this  by  providing  similarly  good  quality  events  and  theatre  

with  well  known  and  respected  performers.  The  risk  is  encouraging  them  to  Castlemaine  at  affordable  

costs  to  consumers.    

Mount  Alexander  Shire  Council  

Good  Support  but  qualified  by  the  responsibility  of  being  the  adjudicator.  

They  manage  the  difficult  relationship  between  the  Historical  Limitations  of  the  site,  its  Residential  Zoning  and  the  maximum  business  functionally  and  site  use.  

The  Residential  Zoning  has  the  greatest  risk  with  site  closure  if  we  exceed  the  

limits  placed  on  site  around  traffic,  noise  and  client  

behaviour.          

 

Page 8: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

3.3 Business  assets    3.3.1 Premises  What  premises  does  your  business  own  or  lease?  Do  you  anticipate  having  to  move  or  expand  at  some  stage?  Why,  when  and  how  will  you  do  this?    

Premises   Purchase  or  lease  date   Price   Lease/finance  rates,  conditions,  options  

Old  Castlemaine  Gaol  

 Freehold  purchased  in  2012.    

$550,000  

The  purchase  of  the  freehold  of  the  Gaol  has  been  fully  paid  for  by  the  three  

owners.  The  expansion  of  the  facility  is  critical  to  the  viability  of  the  ongoing  use  of  the  Old  Gaol  as  a  restaurant/function  

and  conference  centre    

       

       

 3.3.2 Assets  and  equipment  List  your  key  plant  and  business  equipment  including  computers,  software,  vehicles  and  machinery.    

Asset  Purchase  or  lease  

date  Price  

Lease/finance  rates,    conditions,  options  

Current  usage    level  

Expected    replacement  date  

The  Café  and  Event  Business  has  an  extensive  array  of  plant  and  equipment  required  to  operate  these  facilities,  see  list  attached  

The  equipment  has  been  purchased  over  the  time  on  an  as  needed  basis.  

$75000  

The  Impos  sales  system  including  software  and  

hardware  system  is  the  only  piece  of  equipment  leased.    

All  the  other  plant  and  equipment  is  owned  

by  the  OCG.  

 Continually  updated  software.    

3.3.3 Stock  and  inventory  What  is  your  production  capacity  and  how  much  do  you  currently  produce?  What  is  your  stock  turnover?  How  do  you  store  inventory  and  what  does  this  cost?  What  are  your  future  volume  predictions?    

The  production  capacity  for  food  and  beverage  is  principally  linked  to  staff  numbers  and  demand.  We  have  the  capacity  to  bring  in  additional  casual  staff  for  functions  and  events  on  demand,  the  number  directly  linked  to  the  size  and  requirements  of  the  event.  The  stock  turnover  for  food  and  beverage  is  linked  to  the  size,  numbers  of  events  and  seasonal  fluctuations  in  weather.  We  have  sufficient  cold  storage  cells  to  store  a  large  range  of  goods,  both  food  and  beverage  products.    

Page 9: Gaol business plan (Rev B - Aug 2017) · 1.2 Business!summary! Summarise)the)history)of)your)business)and)how)the)ideadeveloped.)What)areyour)business’s)corevalues)and what)are)you)broadly)lookingtoachieve

 3.3.4 Intellectual  property  How  is  your  intellectual  property  protected?  Give  details  of  copyrights,  licenses  and  patents.    Intellectual  property  

to  be  protected  Type  of    

protection  Protection  end  date  

Geography  covered   Conditions  that  apply  

Café  Menu  

Limited  to  those  products  developed  by  the  chef  on  site.    

End  of  service  by  the  current  

chef.  

   

         

         

   3.4 Organisational  resources    3.4.1 People  Do  your  employees  have  the  right  skills  to  help  you?  How  do  you  plan  to  develop  and  retain  them?    

Staff  member   Areas  for  development     How  they’ll  be  developed  and  retained  

Chef  

Fully  qualified  and  well  respected.  Is  young  and  provides  good  opportunity  for  professional  development  both  locally  and  abroad.    

Have  engaged  a  local  trainer  and  chef  to  mentor,  particularly  in  the  area  of  business  and  staff  magement,  food  

costing  and  kitchen  care  and  maintenance.  

Business  Manager  

Has  extensive  experience  in  event  management  but  needs  additional  professional  development  in  business,  hospitality  and  staff  management.  

Training  and  professional  development  is  available  locally  and  regionally  for  hospitably  and  business  management.    The  general  manger  is  available  to  

mentor  and  assist  in  the  development  and  growth  of  the  business.    

General  Manager  Has  extensive  experience  in  business  management      

Is  part  owner  of  the  business  so  has  skin  in  the  game  to  ensure  the  ongoing  growth  and  success  of  the  business.    

Event  Manager  Has  good  experience  in  event  management.  

Training  and  professional  development  is  available  locally  and  regionally  for  

event  management.  Also  close  ties  with  local  festival  and  community  events  for  

mentoring  and  professional  development.        

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 3.4.2 Financial  resources  Do  you  have  financial  resources  to  meet  your  objectives  or  take  advantage  of  opportunities?  What  facilities  do  you  have  in  place  for  this?    

Facility   Provider   Approved  limits   Current  usage   Conditions  

Directors  all  have  successful  relationships  with  banks  as  well  as  private  sources  of  funding.  

All  the  directors  have  good  long  term  relationships  with  various  financial  institutions  to  ensure  timely  and  good  fiscal  offers  are  pursued.    

To  be  determined.  

The  Old  Castlemaine  Gaol  currently  uses  a  Bendigo  Bank  facility  for  the  everyday  needs  but  also  has  NAB  facilities  available  

if  required.    

 

         

         

         

         

         

 3.4.3 E-­‐commerce  and  technology  How  do  you  plan  to  use  e-­‐commerce  and  technology  to  help  your  business?  How  will  you  use  it  to  lower  costs,  speed  up  your  business,  access  new  markets  or  increase  sales?    Will  you  sell  products/services  online?    

Eftpos  connected  to  our  impos  POS  system.  This  is  a  modern,  up  to  date,  integrated  system  for  cash  sales  and  reporting,  electronic  banking,  and  café  food  and  beverage  service  management.  Daily  reports  are  produced  which  can  break  down  sales  results  for  café,  food,  beverage,  staff  management  and  cash  reporting  and  reconciliation.      

 3.4.4 Data  and  customer  information  How  do  you  collect,  store  and  use  customer  and  stock  information?  Do  you  back  this  information  up?  How  do  you  do  this  and  how  often?  How  long  do  you  store  data  for  and  is  it  secure?    

We  use  a  Point  of  Sale  system  called  IMPOS  that  records  all  daily  transactions.  This  is  linked  to  stock  including  food  and  beverage  and  cash  reconciliation.  Daily  reports  are  produced,  recorded  by  office  staff  and  stored  for  future  reference.  The  data  is  backed  up  daily  on  an  external  storage  medium.      

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3.5 Risk  management    3.5.1 Risk  assessment  What  risks  does  your  business  face  –  for  example,  reduced  demand,  loss  of  major  supplier/customer  contract,  interest  rate  changes,  property  damage,  public  liability,  etc.    

Risk  Impact  if  it  occurs  –  high,  medium  or  low  

How  it’s  managed  

Regulatory     High  

The  building  currently  complies  with  current  usage,  but  is  not  fit  for  the  current  usage.    The  built  infrastructure  suitable  for  a  prison  makes  complying  with  current  commercial  building  and  safety  regulations  very  difficult  and  costly.  The  rules  around  access  and  egress  impose  problems  when  related  to  prison  doors  and  Heritage  Buildings.  We  cannot  use  some  of  the  most  desirable  parts  of  the  building  (  eg    lower  old  kitchen  area).  

Planning     High    

The  Precinct  is  zoned  residential  and  current  usage  required  a  permit.  The  current  permit  limits  the  scale  of  usage  to  non-­‐viable.  There  is  a  current  application  (both  associated  with  this  Heritage  Application  and  otherwise)  to  extend  the  hours  and  days  of  operation.  If  this  is  unsuccessful,  then  the  only  possible  viable  reuse  for  the  precinct  is  as  residential.    We  have  very  good  relations  with  neighbours,  but  continued  public  open  access  to  the  grounds  does  cause  stresses  in  that  relationship.  

Infrastructure   High  

The  existing  water,  sewer,  power  infrastructure  is  continually  requiring  repair  and  maintenance  and  needs  upgrading  and  is  really  not  fit  for  purpose  as  a  commercial  building.  

Social     Medium  

There  is  continued  interest  in  the  operation  and  future  of  The  Gaol.  We  have  been  continually  reassuring  visitors  and  others  that  our  ambition  is  to  find  a  suitable  long-­‐term  usage  for  the  building  that  ensures  its  viability.    But,  with  the  outcome  of  that  effort  still  undecided  there  is  potential  for  renewed  activity  in  the  community  space.  

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The  current  redevelopment  plans  will  be  publicly  displayed  at  the  Gaol.  We  remain  open  about  the  issues  facing  us.  

Heritage   High  

The  ability  to  provide  a  long-­‐term  solution  to  the  reuse  and  preservation  of  the  Gaol  continues  to  provide  food  for  thought.  We  have  used  the  past  three  years  of  operations  to  try  varied  propositions  to  produce  income,  most  of  which  have  proved  of  limited  long-­‐term  potential.    A  balance  between  restoration,  preservation  and  reuse  that  satisfies  all  interests  while  being  financially  viable  is  difficult  when  the  rural  location,  intrinsic  value  (particularly  in  the  surrounding  land)  and  the  topography  don’t  lend  themselves  to  maximising  returns.  Some  compromises  to  all  these  ambitions  and  needs  will  be  required.    

Financial   Medium  

The  building  currently  complies  with  current  usage,  but  is  old,  in  need  of  continual  maintenance  and  is  not  fit  for  the  current  usage.    The  built  infrastructure  suitable  for  a  prison  makes  complying  with  current  commercial  building  and  safety  regulations  very  difficult  and  costly.  

 3.5.2 Succession  planning  If  something  happened  to  you  or  you  didn’t  want  to  run  your  business  anymore,  what  would  happen  to  it?  Who  would  take  over  or  buy  it?  How  would  you  manage  this  process  and  how  would  you  ensure  your  business  continued  to  operate?  Have  you  formally  documented  your  plans?    

The  current  business  model  of  café,  tourism  and  event  and  function  centre  is  managed  by  Calum  and  Gayle  McClure,  the  son  and  daughter-­‐in-­‐law  of  one  of  the  gaol  owners.    They  are  young  and  enthusiastic  and  capable  of  running  and  expanding  the  business  for  some  years  to  come.  They  are  both  financially  and  physically  supported  by  the  family  of  one  of  the  owners.    If  this  model  fails  to  continue  to  be  attractive  to  these  operators,  then  the  business  could  be  offered  for  sale  as  a  going  concern.  The  location  would  be  attractive  to  potential  future  operators.  

 

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3.5.3 Regulatory  and  legal  considerations  The  Government  (both  Federal  and  State)  and  local  councils  will  all  have  laws  and  regulations  that  you’ll  have  to  comply  with.  List  all  the  regulatory  requirements  for  your  industry  and  the  steps  you’ve  taken  to  comply  with  them.    

• Building  –  currently  compliant  after  much  maintenance  and  new  work.  • Planning  –  currently  operating  under  a  planning  permit  that  has  operating  restrictions  due  to  

the  residential  zoning  that  makes  the  business  unviable  (see  above)  • Health  –  Annual  auditing  of  kitchen  and  café  service  facilities  requires  continual  maintenance  

and  monitoring  against  food  preparation  regulations.  We  have  had  very  little  difficulty  in  complying  with  these  regulations.  The  Business  requires  an  annual  certificate  of  renewal  for  the  registration  of  a  food  premises.      

• Heritage-­‐  working  through  an  application  for  Heritage  approval  to  do  works.  • Business  –  Wage  and  Salary  conditions  are  applicable  to  the  hospitality  industry  (Restaurant  

Industry  Award  2010).  While  most  of  the  staff  are  casual  workers  due  to  the  flexibility  and  after  hours’  work  needed  with  this  industry,  the  main  staff  in  management  and  the  kitchen  (i.e.  chef,  café  manger  and  business  manager)  are  permanently  contracted  employees.    

• Firewatch  Bendigo  conduct  6  monthly  audits  of  all  fire  management  devices  in  the  Gaol.    • Race  Services  Bendigo  conduct  annual  audits  of  access  and  security  lighting  operation.    • Liquor  Licence  –  The  Café/Restaurant  business  and  the  Event/Function  Centre  operations  fall  

under  two  separate  annual  liquor  licenses.      1. The  Restaurant  and  Café  Licence  subjects  the  operations  and  trading  hours  to  conditions  

under  which  the  prominent  activity  carried  out  at  all  times  must  be  the  preparation  and  serving  of  meals  and  limits  the  maximum  number  of  patrons  to  70.  

2. The  On  Premises  Licence  covers  the  function  and  event  area  of  the  premises  (principally  the  Old  Gaol)  and  relates  to  conditions  which  restricts  activities  to  events  that  will  not  cause  undue  detriment  to  the  amenity  of  the  surrounding  residential  area.    It  limits  the  maximum  number  of  patrons  to  300.  The  licenses  are  very  restrictive  and  require  a  high  level  of  management  and  control  of  clients  by  staff  to  ensure  compliance  with  state  liquor  control  regulations.  With  good  staff,  we  have  had  very  little  difficulty  in  complying  with  these  regulations.    

3. All  staff  are  required  to  hold  current  RSA  (Responsible  Serving  of  Alcohol)  certificates.      • Waste  Management  is  conducted  by  Cleanaway  Bendigo  for  General  Waste,  Recyclables  and  

Cardboard  waste.    • EPA  waste  management  (Grease  Trap  Waste)  is  covered  by  Butlers  of  Newstead  and  

monitored  annually  by  Coliban  Water.          

 

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3.5.4 Insurance  All  businesses  require  insurance  to  mitigate  risk  to  your  business.  It’s  important  to  get  expert  advice  about  the  specific  needs  of  your  business.  Some  insurance  policies,  such  as  workers  compensation,  are  required  by  law  but  you  should  ensure  you’re  covered  against  any  significant  risk.      

Insurance  type   Details  

Business  Insurance  

• WorkCover:  Gallagher  Bassett,  Employer  Number:  13817895  

• Public  and  Products  Liability  -­‐  $20,000,000  Insurer:  Certain  Underwriters  at  Lloyds  of  London.  (100%)    Managed  by  Miramar  Underwriting  Agency  Pty  Ltd  

• Superannuation:  Colonial  First  State  Super  •  Business  Insurance  –  Melbourne  Insurance  Brokers.    

   

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4 Market  analysis  and  strategy  4.1 Market  research  Describe  the  current  state  of  the  market  you  are  in/entering.    How  did  you  come  to  this  finding?  What  research  have  you  done    for  this  and  the  methods  you  used.  Explain  your  findings  in  terms  of  market  size  and  outlook.    

The  Old  Castlemaine  Gaol  business  including  the  café  and  function  centre  operations  have  now  been  open  for  nearly  3  years.  This  has  provided  us  with  extensive  records  on  the  operation,  viability  and  marketability  of  this  business  as  a  café,  function  and  event  centre  and  tourist  venue.  This  period  has  allowed  management  to  fine  tune  staffing  levels  and  the  business  model,  expand  areas  of  the  business  that  are  successful  and  reduce  hours  and  operating  times  (particularly  through  winter)  when  sales  are  slow  or  poor.      The  growth  in  the  tourism  sector  has  been  significant  so  time  and  energy  has  been  expended  in  this  area  and  is  still  growing.  The  turnover  from  tourist  engagement  has  more  than  doubled  in  the  last  12  months  which  equates  to  over  2500  visitations.  Mount  Alexander  Shire  and  Regional  Tourism  Victoria  have  shown  an  interest  in  assisting  us  in  the  development  of  this  area  of  the  Gaol  operations.          The  growth  in  the  event  and  function  centre  area  has  been  gradual  but  the  venue  is  now  established  in  the  district  as  a  competent  provider  of  quality  shows  and  performances  which  is  supported  by  good  attendances  and  box  office  sales  which  in  some  instances  have  reached  capacity  audience  numbers.    

 

4.2 Opportunities  in  the  market  What  is  the  market  opportunity  you’ve  identified  and  is  anyone  else  likely  to  exploit  this  gap?    

The  venue/  function  centre  growth  and  interest  received  from  touring  bands,  groups  etc  has  been  significant.    Having  the  venue  being  now  recognised  in  the  district  as  an  important  player  in  the  local  music  and  entertainment  scene  which  is  supported  by  good  attendances  and  box  office  has  been  significant  in  the  growth  and  development  of  the  business  and  is  now  only  limited  by  the  scale  of  the  areas  we  have  available  to  work  in  and  our  planning  permit  conditions,  both  of  which  are  an  important  part  of  this  redevelopment.      We  value  add  to  other  businesses  in  town  –  V-­‐Line,  The  Castlemaine  State  Festival,  Buda  and  the  Castlemaine  Art  Museum,  Maldon  Steam  Railway  Line,  Old  Mill  and  The  Theatre  Royal.    We  form  part  of  an  active  new  northern  precinct  including  Mill,  Maldon  Steam  Railway  and  Goods  Shed  development  for  the  Castlemaine  state  Festival.  This  link  will  ensure  the  Gaol  continues  to  be  an  active  participant  in  the  tourist  traffic  around  the  district.      

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• Currently  there  is  no  major  wedding  venue  in  Castlemaine  and  we  hope  the  new  development  will  fill  this  gap  in  the  market.  

• The  addition  of  holiday  units  will  contribute  to  fill  the  void  with  the  lack  of  accommodation  in  Castlemaine    

• We  have  discovered  that  there  is  a  huge  Interest  in  History  of  the  Gaol.  Prisoners  held  in  this  Gaol  came  from  lots  of  different  countries  with  many  prisoners  from  china,  particularly  around  the  gold  rush  era.    We  hope  to  continue  the  exploration  and  research  into  the  history  of  the  Gaol,  its  inmates,  Guards,  Warders  and  Governors.  We  have  interest  from  retired  warders  and  inmates  to  tell  their  stories  which  we  hope  will  become  an  active  part  of  an  event  series  in  the  gaol.              

4.3 Target  market  and  proposition  Provide  details  about  your  product  or  service  and  how  it  will  appeal  to  customers.    

Value  proposition  What  do  you  stand  for  in  the  market?  What  are  you  offering?  Do  you  have  a  unique  selling  point?  

The  Old  Castlemaine  Gaol  is  one  of  the  remaining,  completely  intact  examples  of  The  Pentonville  style  of  Gaol  in  Australia.  In  remains  largely  intact  from  when  it  closed  as  a  fully  operational  prison  in  1990.  Further  research  will  hopefully  offer  more  information  about  the  livers  of  inmates  and  warders  that  will  attract  interest  from  the  travelling  public.    

Who  is  your  target  market?  Include  demographics  such  as  age,  gender,  geography  and  needs/wants.  

The  historical  appeal  of  the  Gaol  will  mainly  interest  visitors  to  Castlemaine.    The  Events  are  mainly  targeted  at  baby  boomers  with  blues,  jazz,  classical  events  proving  very  popular.    Choral  work  and  Tribute  Shows  have  also  been  very  popular.    

What  is  the  size  and  value  of  your  target  market?  How  did  you  arrive  at  these  figures?  

Gaol  for  Events  and  Performances:  240  –  300  Mess  Hall  for  functions  and  conferences:    100  –  120  Café  for  food  and  beverage:    70  and  with  the  expansion  of  the  new  building,  we  hope  restaurant  number  to  expand  to  150.    

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What  factors  affect  your  target  market’s  spending  habits?  Is  your  sector  seasonal  or  price-­‐sensitive?  

The  current  operations  of  the  café  are  very  seasonal,  with  the  cold  winter  months  proving  to  be  slow  with  low  visitor  numbers.      The  school  holidays  always  prove  to  be  a  busy  period.    

What  is  your  competitive  advantage?  What  are  the  reasons  a  customer  would  choose  you  over  the  competition?  

The  Old  Castlemaine  Gaol  is  a  unique  venue  with  an  amazing  view  of  the  town  and  surrounds.  We  estimate  the  value  of  the  views  across  Castlemaine  to  be  the  distinct  competitive  advantage  this  facility  will  offer  old  with  a  distinctive  menu  and  décor!  

 

4.4 Customer  management  Ask  yourself  the  following  questions  relating  to  your  target  customers.  Be  specific  and  realistic.    

How  do  you  acquire  new  customers?  Web  page,  Google,  Facebook,  Instagram,  Travel  shows,  print  media,  word  of  mouth,  Castlemaine  Tourist  Information  Centre  referral.  

How  many  do  you  expect  to  acquire  each  year  and  over  the  following  years?  

• The  Gov  Café    currently  averages  450  -­‐  500  customers  per  week.  We  expect  to  double  this  figure  to  approx.  1000  café  

customers  per  week.  • We  expect  to  triple  the  number  of  function  centre  

customers  from  an  average  of  approx.  90  customers  per  week  to  270  customers  per  week.    

• We  expect  to  increase  the  Tour  visitors  from  approx.  70  per  week  to  about  150  per  week.    

Why  is  your  customer  service  model  effective?  

We  have  been  able  to  modify  our  service,  delivery  and  appeal  of  the  Old  Gaol  over  the  two  years  of  operation  to  enhance  the  experience  and  satisfaction  of  our  customers.    

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How  do  you  retain  your  most  profitable  customers?  

Quality  of  Service  and  Making  sure  Events  are  produced  well  and  make  the  punter  feel  like  they  are  experiencing  a  unique  event  

How  do  you  manage  or  move  on  customers  you  would  prefer  not  to  keep?  

All  customers  are  treated  with  respect.  Replacement  of  a  coffee  or  a  meal  is  first  offered  to  try  and  settle  dissatisfaction,  money  back  is  

the  second  alternative  if  satisfaction  is  still  not  achieved  and  beyond  that  we  follow  up  with  an  email  to  try  and  reach  a  compromise  with  the  customer  if  this  is  still  required.          

 

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4.5 SWOT  analysis  Identify  your  business’s  internal  Strengths,  Weaknesses,  and  external  Opportunities  and  Threats  (SWOT).    

Strengths  within  your  business  that  provide  advantage  over  competitors:  

• Committed  Owners/Lessors    • 3  years  of  operation  • Views/Location  • Skin  in  the  Game  • Historic  Old  Gaol  

Weaknesses  within  your  business  that  place  you  at  a  disadvantage  compared  to  others:  

• Building  Limitations,  age  of  infrastructure.  • Distance  from  Town.  • Social  damage  from  original  sale  process.      • Historic  overlay.    

Opportunities  outside  your  business  that  you  could  leverage  to  your  advantage:  

• Cooperation  with  other  businesses.  • Part  of  tourism  hub.  • International  linkages,  i.e.  (develop  Chinese  

historical  links)  

Threats  in  the  external  environment  that  could  cause  trouble  for  the  business:  

• General  Recession  • Other  business  in  town  closing  such  as  Don  

KR  or  any  of  the  large  service  authorities?    

 

4.6 Strategic  direction  Use  your  SWOT  analysis  above  to  explain  your  choice  of  strategic  direction.  How  do  you  plan  to  maximise  your  strengths  and  opportunities,  and  minimise  your  weaknesses  and  threats?  Include  definite  action  points  that  show  you’ve  turned  your  analysis  into  a  practical  plan  of  action.    

• Improve  the  built  infrastructure  with  a  new  building  to  enhance  the  experience?    • Develop  new  attractions  to  ensure  repeat  visitation,  i.e.  tours,  functions,  escape  rooms,  

accommodation.  • Maintain,  improve  or  excel  in  providing  a  high  standard  of  service.    • Provide  good  value  for  money.    • Capitalise  on  the  view!  

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5 Financial  analysis    5.1 Funding  sources  List  all  of  the  funding  your  business  has  received  with  details  of  amounts  received  and  any  debts  still  outstanding.    The  Gaol  Pty  Ltd  -­‐  The  freehold  title  to  the  property  was  purchased  with  cash  (no  debt  or  borrowings)  by  the  consortium  partners  with  additional  cash  inputs  over  the  years  to  pay  for  property  repairs,  maintenance,  rates  ,  insurance,  development  proposals,  planning  permits  etc    Leasehold  Business-­‐    The  Gov  Café  and  Function  centre  has  been  leased  from  the  consortium  partners  for  a  nominal  rental  of  $10000  per  year.  This  will  increase  to  an  appropriate  commercial  rent  upon  completion  of  the  build?      

 5.2 Current  financial  position  and  past  performance  How  has  your  business  performed  against  key  financial  measures  such  as  sales,  revenue,  cash  flow  and  profit  growth  recently?    Refer  to  financial  business  plan  attached.      The  business  has  not  performed  adequately  against  key  financial  performance  data,  particularly  in  the  second  year  of  operation  of  the  business,  primarily  due  to  restrictions  placed  on  the  hours  and  days  of  operation  by  council.  The  residential  zoning  and  subsequent  surrounding  resident  concerns  meant  council  took  an  extremely  conservative  approach  with  the  initial  permit  conditions.      Two  years  of  business  operation  and  modification  have  improved  the  sales  and  visitation  performance  figures,  but  significant  business  growth  will  need  to  be  achieved  to  validate  investor  confidence  with  the  new  build?      This  will  require  significant  council  and  residential  modification  to  the  current  permit  conditions  and  acceptance  of  the  revised  business  activities.          Unless  the  new  proposed  restaurant/function  centre/  event  centre  can  increase  its  operation  to  7  days  a  week  from  mid-­‐morning  to  late  evening,    increase  the  patrons  numbers  from  70  to  150  in  the  restaurant  and/or  up  to  300  patrons  in  the  function  centre  up  to  twice  a  week,  this  facility  cannot  survive  in  its  current  form!    The  current  level  of  patronage  is  not  sustainable.  Two  years  of  losses  in  the  café/function  centre  demonstrate  this?    

 

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5.3 Financial  forecast  What  are  your  projected  results  over  the  next  1,  2,  3  and  5  years?  Remember  to  define  any  assumptions  you  make.    We  based  our  figures  for  the  projected  business  plan  for  2017-­‐2018  on  the  assumptions  outlined  below:    

• Restaurant  turnover  with  operations  five  days  a  week.    $6000  -­‐  $8000  on  weekends  and  public  holidays  x  2  days  =  $  16000    $3000  -­‐  $4000  every  other  day  of  the  week  x  3  =  $12,000    The  best  case  =  Total  Restaurant  turnover  =  $28000  per  week  =  $  121,000  per  month.    We  have  reduced  this  in  the  winter  months  when  business  will  be  quiet  and  building  up  to  this  in  the  summer  months?    Hence  the  average  of  $  84190  per  month  which  is  double  the  current  turnover  of  the  café  business  of  approx.  $  41650  per  month.  With  the  increased  restaurant  capacity  of  70  to  150  people,  and  an  aggressive  marketing  campaign  to  reach  the  permanent  residents  in  the  city,  we  believe  these  figures  are  obtainable?        

• Weddings    12  weddings  per  year  with  $20,000  per  wedding  gross  takings      150  people  at  $133.00  a  head,  we  assumed  $  20,000  per  month    

• Functions  and  conferencing    We  have  estimated  an  increase  in  the  number  of  Functions  @  $37.50  a  head  for  100  -­‐  150  people  at  10  times  a  year  assumes  $3750  per  month  conferencing  $50  a  head  for  20  to  50  people  15  times  a  year  assumes  $  1560  per  month.      

• Live  Music    It  is  our  experience  that  it  is  not  unreasonable  to  conclude  that  we  could  hold  10  -­‐  15  music/entertainment  shows  a  year.    120  people  sold  out  $35.00  ticket  =  $4,200,  assumes  $  5250  per  month  turnover.    This  turnover  will  vary  by  the  month  depending  on  weather  and  the  time  of  year.    

• Tourism  The  increase  in  tourist  traffic  and  interest  in  the  Old  Gaol  over  the  last  12  months  has  been  substantial  having  more  than  doubled  from  the  previous  year.  We  have  been  researching  the  gaol  history  and  made  significant  improvements  to  the  displays,  and  setup  of  the  guided  and  self-­‐guided  tours.  We  expect  these  improvements  to  add  to  the  enjoyment  of  these  tours  and  assist  with  an  increase  in  appeal  for  this  part  of  the  gaol  business  which  should  in  turn  assist  with  visitation  to  the  restaurant/café!