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GAN – MVL User Survey. Conclusions. Markus Hodapp and Roberto Ranon. General Considerations. 610 invitations were sent, 149 users filled the survey 138 male, 11 female - PowerPoint PPT Presentation
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GAN – MVL User Survey
Markus Hodapp and Roberto Ranon
Conclusions
Markus Hodapp and Roberto Ranon - EuroTeV
• 610 invitations were sent, 149 users filled the survey
• 138 male, 11 female
• among the various categories of subjects, some professional categories were not adequately represented to draw significant conclusions
• only 2 accelerator users, 3 managers, 3 technicians
General Considerations
Markus Hodapp and Roberto Ranon - EuroTeV
• Users seem to have good previous experiences with trust in the professional background of the participating colleagues
• a very important factor for the acceptance of MVL
• In some projects, responsibilities weren't clearly defined (Q10)
• potential need for assistance in project management
• e.g., possible integration of project management tools within MVL
Trust
Markus Hodapp and Roberto Ranon - EuroTeV
• face-to-face and email communication are pervasively used and considered important
• some use of audio / video communication, particularly by accelerator operators and physicist
• synchronous text messaging (chat, instant messaging) practically not used
• in some cases, video / document /data sharing are used as forms of communication or to enhance communication
Communication
Markus Hodapp and Roberto Ranon - EuroTeV
• users' opinions on previous experiences involving forms of remote collaboration are mixed
• however, remote troubleshooting of equipment has been already experienced by a considerable number of users
• remote access to equipment is perceived as needed for multi-institutions projects
• however, it is not clear which activities users perceived as more suited for support by off-site experts
• users seems to be willing to use a special communication tool for remote collaboration, both as as remote experts and as local users
• however, improving communication with respect to existing / used tools is perceived as very important
Prev. Remote Collab.
Markus Hodapp and Roberto Ranon - EuroTeV
• it is unclear if users can imagine how activities like assembly of accelerator equipment or equipment maintenance can be supported by MVL
• users seem to perceive MVL as more useful/suited in accelerator troubleshooting, tuning and general routine operations, and less useful in design and testing of new equipment
• e.g. assembly of accelerator equipment should not be part of MVL activities for about 1/3 of users
MVL Activities (1)
Markus Hodapp and Roberto Ranon - EuroTeV
• there is a slight preference towards considering MVL as a not too ambitious and reasonable project
• moreover, generally users seems to be willing to use MVL in their work
• in particular, physicists, designers, control experts
MVL Activities (2)
Markus Hodapp and Roberto Ranon - EuroTeV
• In principle, remote cooperation between experts and control room operators with MVL is perceived as positive
• there are some concerns about problems with not speaking the same mother tongue.
• In addition, most users feel that there should be some face-to-face meetings on-site to get to know the accelerator and the staff there.
• observation of control room operators with cameras is perceived as problematic
• If this feature will be implemented, there should be a mechanism that allows observation only by permission of the observed operators
• There are also legal aspects in some countries that have to be considered
Remote Cooperation
Markus Hodapp and Roberto Ranon - EuroTeV
• there is a preference towards a single tool integrating all or most needed elements, instead of combining existing solutions or tools
• in general, video, audio and mobility of the solution seem to be important.
• 3-D audio is perceived by many participants as not important
• many users seems to be interested in tools for synchronous collaboration. This may suggest that we should focus on usage scenarios of synchronous communication / collaboration.
• a well-designed and effective help functionality (either provided by the system or human experts) is perceived as an important aspect of the system.
MVL Elements
Markus Hodapp and Roberto Ranon - EuroTeV
Additional Elements
access to infoaccess to db (2)access to documentationaccess to data
supporton-line expert (3)
info sharingdesktop sharingshared appsshared design (e.g., drawings)
communicationmeeting support (3)audio/im/chatvideoconfremote cameras control two way video comm with
video/non video areas
retrievable record of conversationsinformal communication support
log books
remote instrumentation
feedback on network status
Markus Hodapp and Roberto Ranon - EuroTeV
• for users, safety requirements and regulations would not forbid remote control of accelerators
• in general, safety is perceived as an issue
• however, according to users, the project should point out clearly what MVL will do with respect to safety on the accelerator site
• simply allowing remote users to observe is not perceived as a good solution (too limiting?), but security / safety mechanisms are needed
Safety
Markus Hodapp and Roberto Ranon - EuroTeV
• Wider availability of experts (and generally, wider participation) is perceived as the greatest benefit
• Another pointed out aspect is the social benefits of reduced traveling
• Moreover, sense of ownership of systems is also perceived as a possible benefit
• In general, most users trust that MVL will be able to give them these benefits
Benefits
Markus Hodapp and Roberto Ranon - EuroTeV
• most reported suggestions:
• must be easy to use
• functionalities should be gradually added after evaluating testing with users
• start with a set of identified important and reasonable functionalities
• use standard technologies as much as possible
• design a toolkit, not an application (i.e. different projects should be able to adapt it for their own needs)
Suggestions
Markus Hodapp and Roberto Ranon - EuroTeV
• possible issues to take into account:
• collaborations with more than two partners or sites
• WYSIWIS
• use of audio
• floor control
• focus on precisely defined usage scenarios
• how do we evaluate?
Off survey