Gain Control over Cloud Services and Grow Your …...Grow Your Cloud Professional Services Practice Presenter: Robert Dimicco Sr. Director, Cloud and Data Center, Cisco Systems June16,

Gain Control over Cloud Services and Grow Your Cloud Professional Services

Practice

Presenter: Robert Dimicco Sr. Director, Cloud and Data

Center, Cisco Systems June16, 2015

Host: Vikram Gulati Team Lead, Cisco Cloud Services

Marketing

© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Presentation ID

What changes are driving the need for new services?

2

© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Presentation ID Source: IDC 3

30M New devices

connected every week

78% Workloads processed

in Cloud DCs by 2018

5TB+ of data per person

by 2020

180B Mobile apps downloaded

in 2015

277X Data created

by IoE devices v. end-user

Exponential Rise in Connectivity


Intercloud Analyze Visualize Collect

Onsite Machine as a Service

Machine Health

Safety Curtain

Physical Access

Asset Tracking

HMI PLC

IoT Customer Scenario with FANUC


What trends are we seeing with customers accessing new services?

5


Exponential Growth of Shadow Cloud

675

2H 2014 1H 2015

575 17%

Growth

Cloud Use In Enterprise Shadow IT Challenge

Based on Cisco Cloud Consumption Service engagements with large enterprise customers

Customers use

675 cloud services on

average

15-20X more cloud services purchased without

IT involvement


Challenges: Managing Private/Public/Hybrid Clouds

91% Enterprises have a lack of visibility into CSP security controls (Ovrum)

§  Data security, privacy, compliance risks §  Financial stability of CSPs often unknown §  Lack ability to enforce risk mitigation policies

Establish cloud risk policies, and manage them across multiple clouds

76% Respondents who believe IT will be

a “broker” of cloud services for LOBs (Cisco/Intel)

§  Limited skills/processes to manage complexity of multi-cloud environment

§  No ability to correlate cloud usage against business outcomes

Enterprise-wide approach to govern cloud

20-40% More spent on shadow IT beyond

the IT budget (CEB CIO Survey)

§  Cloud spending shifting from IT to LOB §  Partial understanding of cloud costs §  Duplicate costs & minimized buying power

Need understand full scope of cloud costs

Ris

k C

ompl

ianc

e S

ervi

ce

Man

agem

ent

Cos

ts


Your Opportunity

Strategic Cloud Manager

Right Service…Right Time…Right Cost...Securely

Public Cloud

Private Infrastructure

Hybrid Cloud

IT: Provider and Broker of Cloud Services for Internal Groups


What is a suitable platform for these new types of services?

9


INTERCLOUD

Public Clouds

Intercloud Alliance Intercloud

Services Intercloud Providers

Enterprise Private Clouds

Cisco Intercloud Services

Partner Intercloud Services

Infrastructure as a Service

Desktop as a Service

Disaster Recovery as a Service

Cloud Cell Architecture for SAP HANA

Unified Communications as a Service

Spark

Connected Analytics for Events

Energy Management

Extended Patient Care

Service Grid

Cisco Intercloud Marketplace

Video & TelePresence as a Service

Contact Center as a Service

Service Delivery Platform Exchange

The Intercloud The globally connected network of clouds

CIMK v1.0


5 Imperatives to Success in the Journey to Intercloud

Know where you’re spending for Cloud services & build a comprehensive plan

Provision resources quickly and flexibly based on changing application demands

Launch new services quickly & securely using a turnkey Cloud catalog of public services

Increase agility with ready-to-consume public cloud services from a distributed architecture

Cloud Consumption Service & Domain Ten™

Cisco Intercloud Marketplace

SaaS, PaaS, IaaS

Cisco One Enterprise Cloud Suite, UCS, ACI, OpenStack Private Cloud

Intercloud Fabric, App Integration, Data Virtualization

Connect private clouds to public for failover or to accelerate development and testing

1. Develop a Strategy

2. Build or Buy Private Cloud Capability

3. Complement with Public “aaS” Offerings

5. Streamline Service Delivery

4. Expand to Hybrid Cloud

12 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Visibility Monitor Use & Predict Cloud Needs

Risk Reduce Cloud Risk & Protect Your Business

Benchmarking Discover & Evaluate Providers

Cloud Consumption as a Service Strategically Manage Cloud Use from One Portal

§  Discover all cloud services (SaaS, PaaS, IaaS)

§  User identification §  Cloud usage trending,

reports §  Monitor website usage §  Advanced categorization,

filtering

§  Data security notifications §  Cloud provider risk profiles

based on 150+ industry risk controls

§  Cloud provider certification records

§  Trigger-based usage anomaly alerts

§  Compare providers and find the right cloud service to meet your requirements

§  Benchmark usage against peers

Cloud Consumption

Annual License -and- 30-day Try-and-Buy


How can Cisco and partners help customers gain visibility into Shadow IT?

13


Journey Begins By Gaining Complete Visibility of Cloud Usage

Consumption Analytics, Vendor Profiles, Spend Data, Industry Benchmarks

Cloud Consumption Software & Analytics

Professional Services

Cloud Usage Data, No Personally Identifiable Information

Customized Dashboard

Customer Collector

Known Unknown

Analytics Reports Alerts Trending w w w

Risk Mitigation Cost Reduction

Cloud Lifecycle Management Private, Hybrid Cloud

Internet

Gateways Via Netflow

Web Security

Gateways

Customer

15-20X More Cloud

Services


Cloud Consumption Web Portal Features Customized Dashboard

Automated Cloud Monitoring/Discovery

Cloud Vendor Assessment

Detailed Analytics, Reports & Alerts

User Information & Trending


Mid-Market: SaaS Subscription

Cloud Consumption Services Three Options To Meet Customer’s Needs

Cloud Consumption Optimization Annual optimization subscription

+  Establish lifecycle management approach to manage cloud/hybrid IT from end-to-end

+  Implement CSP on-boarding processes, risk and cost mitigation strategies

+  Evolve IT into cloud serve brokerage

Cloud Consumption as a Service Annual software subscription

§  Discovers cloud usage and identify potential risks

§  Helps find the right cloud service to meet business requirements, and benchmark cloud use

Cloud Consumption Assessment One-time baseline assessment cloud use

+  Analysis & actionable strategies to mitigate cloud risks & costs

+  Initial assessment of cloud service management processes

Enterprise: Software + Professional Services

Cloud Consumption


Insight from Cloud Consumption as a Service Helps Partners Gain Ground In Cloud, Hybrid IT

Become Your Customer’s Strategic Cloud Advisor

Grow Your Revenue

Improve Account Intelligence

§  Improve relevancy in cloud §  Advise customer on cloud/

hybrid IT strategy with concrete usage data

§  Mitigate customer’s cloud risks and costs

§  Help customers select the right cloud services

§  Enable data-driven, consultative-selling approach

§  Identify hybrid IT/Intercloud opportunities

§  Grow cloud professional services and managed services

§  Position Cisco Powered Providers to your advantage

§  Obtain deep intelligence into customer’s cloud usage

§  Gain insight into competitive pressures in accounts

§  Strengthen account control §  Create foundation for your

Intercloud strategy


Identify Usage Trends & Predict Future Needs

Help Customers Monitor Cloud Usage & Predict Needs of Internal Groups

Discover & Monitor Cloud Service Provider Use

Top CSPs by Traffic/Users

§  Identify all known and unknown CSPs §  CSP usage

§  Individual CSPs by traffic

§  CSP categories by traffic

§  CSP traffic volume, trending

§  CSP distribution: authorized, unauthorized

§  Identify cloud use by individual users §  Understand under/over-utilized CSPs §  Identify potential consolidation

opportunities §  Monitor accessed websites

CSP Traffic

Consolidation Opportunity


Identify Cloud Risks & Protect Your Organization

Data Security Tools & Alerts CSP Risk Profiles & Certifications

§  Explore CSPs by high-risk categories. §  View CSP risk distribution and prioritize

mitigation actions §  Cloud service anomaly alerts and trigger-

based alerts to monitor spikes in usage or discover usage anomalies

§  Risk profiles derived by comparing the vendor against nearly 150 industry-defined cloud risk controls

§  View lists of CSP certifications

Data Security Snapshot


Evaluate Providers In Less Time with Benchmarking & Analytics

Provider Comparisons & Benchmarking

§  Find the right provider for your business and security requirements

§  Compare costs, risk profiles, anomalies and certifications

§  Benchmark cloud provider service use against peers

Benchmarking


What results have customers seen so far with Cloud Consumption Service?

21


Customer Benefits: Help Reduce Cloud Risks/ Costs & Strategically Manage Cloud Challenge

Risks Compliance

Benefits

§  Reduce security and financial exposure by identifying cloud risks and compliance issues

Mitigate Business Risk

Outcomes

Visibility §  Know what cloud services are being used §  Predict future cloud needs §  Benchmark cloud use against peers

Costs

§  Reduce cloud costs by consolidating cloud services

Optimize Costs

Finding/ Managing Providers

Meet the Needs of Business Faster

§  Find the right cloud services to meet business, risk, and compliance requirements

§  Rapidly meet the needs of internal groups

Monitor Cloud Usage


Save Time For Your IT Team Mid-Sized Businesses

Visibility §  Cloud Service Provider

Discovery Risk §  Respond to Data

Security Anomalies Find & Manage Providers §  Research & Compare

New Cloud Providers §  Assess Cloud Provider

Risks

Average Days Spent Per Year

Average Days Per Year Using Cloud Consumption

as a Service

Findings based on time savings estimates for mid-market customers and derived from customer interviews. Time savings will differ based on customer complexity. Cost savings based on of $55/hour IT employee.

Activities


Business Outcomes

§  Complete cloud usage data informs development of cloud strategy to support business §  Five risk controls require immediate attention to mitigate business risk §  Mapped cloud usage against existing projects. Discovered which departments/regions

were using their most heavily used public service providers–Google, AWS. §  Discovered cost savings, private cloud opportunities

§  Aware of only a small amount of approved services

§  Wanted to understand how business units were using cloud services

§  Needed to establish cloud strategy, and cloud management and governance

§  240+ cloud services—only 11 authorized §  26 business risk controls need improvement §  Over $1 million dollars of spend on cloud

services, >40% shadow IT, majority IaaS, higher than benchmark average

§  CSAT: 4.7 of 5 – delivered beyond SOW

Mapping Cloud Strategy Global Automobile Manufacturer: Cloud Consumption Assessment “The assessment provided valuable insight into how [we] are using cloud services—enabling our team to understand where our data is going, to which providers, and most importantly it gave us an instant view of the risks, costs being taken either with or without the knowledge of legal, commercial and IT teams. [Now we can] take the appropriate action to assure our business services can operate effectively and securely.” –Head of Technical Architecture

Challenges Assessment Results


Business Outcomes

§  Concrete usage data informs future public/private cloud strategy §  Identified dozen controls to immediately improve to mitigate business risk §  Discovered cost savings opportunities through CSP consolidation §  Benchmark: SaaS usage, shadow IT spend higher than average

§  Wanted to define cloud strategy based on in-depth usage data

§  Unsure what public cloud services employees were using

§  High compliance requirements, needed to ensure compliance and avoid business risks

§  650+ cloud services—10X higher than customer expectation, over 90% unauthorized

§  12 business risk controls need improvement §  Multi-million dollars of spend on cloud

services, >70% shadow IT §  CSAT: 5 out of 5 – customer cloud exec sold

on value of using Cloud Consumption on-going

Informing Cloud Strategy Global Pharmaceutical: Cloud Consumption Assessment



Business Outcomes

§  Found 250+ CSPs accessed by business – 90% unauthorized §  Identified $800K annual spend on CSPs §  For the first time, CIO has full picture of cloud spend, understand how to reduce costs §  Now consolidating applications to reduce costs with cloud §  Discovered top 20 corporate CSPs with risk implications

§  Global manufacturer of heavy equipment §  Facing declining revenues – reducing costs #1

business concern §  Vast, declining, costly IT infrastructure: ~700-800

on-premise apps, multiple data centers §  Did not know the scope/costs of unauthorized

cloud services

§  Partnered with Cisco Services to pilot Cloud Consumption Assessment to understand their shadow IT challenge

§  Assessment provided IT with full visibility into cloud services being accessed

§  Identified costs and risks of cloud consumption

Reducing Costs Global Equipment Manufacturer: Cloud Consumption Assessment



Business Outcomes

§  Despite 90% of public internet traffic being blocked, identified 220+ CSPs were being used— less than 1% were authorized by IT

§  Helped manage risk so they can authorize more cloud services to meet employee needs §  Spend for segment of government was nearly $200K/yr, projected over $750K across all

segments

§  Provincial government responsible for citizen services

§  Heavily restricted internet/cloud service usage for employees to avoid risk

§  Employees pushing for additional cloud services to improve productivity

§  Partnered with Cisco Services for Cloud Consumption Assessment to understand their current cloud usage, cloud costs and risk, and employee needs

§  Delivered collaboratively with a Cisco certified partner

Understanding Employee Cloud Needs Provincial Government: Cloud Consumption Assessment



Q&A

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Documents

Gain Control over Cloud Services and Grow Your …...Grow Your Cloud Professional Services Practice Presenter: Robert Dimicco Sr. Director, Cloud and Data Center, Cisco Systems June16,