Gabriel Lee Ramos(0927) 308 2390 gabs.ramos@eac.edu.ph

Objective:To obtain a day-to-day work where I can help strengthen the Company’s core in Web Development and offer the clients the best quality of work through the Management

LEADERSHIP EXPERIENCES:

Association of Computer Engineering Students June 2012- March 2015President

PROMISE Organization March 2011-March 2012People’s Renewed Organization Moving into Service for EnlightenmentSecretary

RELATIVE EXPERIENCES:

Alternative Learning SystemDon Alejandro Roces Sr. Science and Technology High School January – February 2009Student Teacher

Discussed the different methods of Data compression such as Lossless, Huffman encoding, LZW and Run-Length.

Data Structure and Algorithm March 7, 2011Speaker

Discussed the different methods of Data compression such as Lossless, Huffman encoding, LZW and Run-Length.

Worked with the Dean Department and with the CS Professors in consolidating the concepts that are understandable for audiences and students of Computer Dept.

Engineering Department, EAC February 2012 – March 2012CAD operator

Edited a floor plan layout of the Pearl Hotel Manila using AutoCAD 2010 Used different schemes and concepts in creating the electrical layout and piping layouts.

Data Communication, Coursework 2nd Semester, 2012VMware and Packet Tracer

Installed Server 2008 including XP and Windows 7 as its client Connected the clients into the server using static IP address Conducted Actual Simulation using Desktops and Laptops

Arduino Microcontrollers March 21, 2013

Instructor Discussed the new technological applications of microcontrollers in automated systems Demonstrated practical setup, programming and hardware circuitries that are related to

automations

Computer Networking, Coursework 2nd Semester, 2013Server 2008

Simulated the Actual Installation, Configuration, and setup of Server Utilities for the server Discussed how to setup DNS, adhoc connections and remote server.

WORK EXPERIENCES :

DTOC, PNP Summer 2013IT Staff for Internship

Assist officers in various computer issues including hardware and software Provided internet and network support through cabling and IP configuration. Configured routers and switches.

ExpressPay June 2013 – December 2013Computer Technical Support

Installed computers and printers for the business startup Installed applications and maintained performance of the software to keep the business running

across the internet Performed Removal of Viruses and malwares every month to reduce business costs Resolved Computer Hardware problems and server errors through cable testing, ipconfig,

resetting of routers and other peripherals.

Teleperformance April 7, 2014 – May 26, 2014Technical Support Representative

Worked on the troubleshooting techniques for AT&T U-Verse Services such as IPTV, HSIA and CVOiP.

Used workflow engines for the compliance based on Company’s regulations Discussed the Professional Ethics within the Company Committed in meeting the resolution to satisfy the customer’s needs.

Sitel May 26, 2014 – February 14, 2015Tier 2.0 Specialist / Fraud Specialist

Worked in Fraud Identity Team responsible in decreasing the company’s fraud costs by identifying customer’s identity through different processes

Used public resource tools to help the company in verifying their customers information Delivered different services to satisfy customer’s need and also integrate interpersonal skills to

identify their real needs. Used investigatory tools to process customer’s request for the approval of their cards / application

Global Learning Support February 16, 2015 – PresentMyCA Course Builder

Works with writers based from Australia in organizing the web presentation of the course that needs to be uploaded on the blackboard

Used HTML and CSS to present the course effectively to the students from different universities in Australia

Worked with various courses including BS Business, CCSW, Carpentry, Events and Hospitality Managements.

SEMINARS ATTENDED:

Values as the Core of Outbranching Young Leaders SY 2011-2012 Ethical principles of leaders and their various situational decision-making and experiences

Virtualization February 21, 2012 Discussed the applications and basic setup of VMWare using Linux and Windows XP

Info Board Education & Power Personality Nov. 22, 2012 Different principles of workplace attitudes and behavioral interaction towards the employees,

supervisors and clients. Discussion of everyday situations handled by experienced customer representatives

RELEVANT SKILLS:

WPM : 50-53WPM

Communications Skills Intermediate Level in English Active Listening Skill Can understand a variety of English Accents

Web Programming HTML Tags and CSS Integration Webhosting and Revision of HTML Tags Embedding Multimedia Files

Microsoft Outlook Configuration with online emails using POP3 and IMAP on settings Synchronization with Gmail, yahoo and other online mail

Windows Server 2008 (Both R1 AND R2) Configuration of Server Manager Utility (.msc)

o Event Viewero Active Directory Domain Services (Adding Users & OU)o Group Policy Management (GPO, All templates)

Setting up the Functional Level (2000, 2003, 2008) Configuration of DNS for Domain Controller Internet Information Services (IIS) / Web Server (inetpub) Event Viewer

o Interpretation of errors and warnings of Windows Internet Information Services (IIS) / Web Server (inetpub)

o Embedding of HTML files for Default access among Domain users

Network Communications Router configurations Local Area Network (LAN)

o Testing, crimping, cabling Wireless Local Area Network (WLAN) Adhoc Networks (Wireless network without external peripherals) IP Configuration

Linux (Redhat, Ubuntu and Fedora) Installation and Setup Network Configurations with LAN and WLAN Basic CLI for Terminal

Configuration as Client with Windows Server 2008 R1 and R2 Directory access using dir commands in terminal Creation / Copy / Deletion of essential files using the Terminal Utility

UNIX Telnet communication using Win7 and Win Vista Basic Commands Configuration of Users for communication

AutoCAD 2010/2012 / Google SketchUp / TinyCAD Basic and Shortcut Operations Drafting in 2D and 3D concepts

Technical Support Malware Disinfection / Virus Removal

o Third Party Applicationso Manual Removal (ProcessKit Revealer)

Internet Connection / Network Issues (ping,netsh wlan &lan) Printer Configurations

o Printer conversion to Continuous System Recovery / Restoration Troubleshooting of Software Issues using regedit, msconfig, ccleaner and other third-party

applications Usage of Repair Disc for lost NTLDR files or corrupted OS

Programming Languages Java (Eclipse Europa and later versions)

o Data and Object-Oriented Structure o GUI (.javax utilities)o Algorithms Analysiso Mathematical Functions to Integrated Syntaxeso Application to Arduino Microcontrollers for Robotics application and Automated Systems

PHP (xampp & notepad++)o Static Functionso Algorithm Analysis

Visual Basic 2010o Basic Syntaxo Windows formso Serial communications with external Hardware

MySql Database Management Creating Database Tables Adding / Removing / Updating of Individual Data Viewing the Database using localhost on a browser

AutoCAD 2010/2012 / Google SketchUp Basic and Shortcut Operations Drafting in 2D and 3D concepts

o Architecturalo Electricalo Interior Designing

Colored Concept Conversion to PDF files

CHARACTER REFERENCE:

Engr. Mark William P. GuintoWintel Support Engineer Level 2Hewlett Packard Phillipines09278184031

Dr. Nieva M. ReintarAdviser, Computer EngineeringEmilio Aguinaldo College09322348103 / 09156255911

Nathaniel Salvador, MDInternist/Geriatrician, Convergys09158479769

Vladimir OliverosTeam Manager, SITEL09167982939