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GA Medicaid Provider Survey Result Vision: QII - QIII 2010. GA Medicaid Provider Survey Result Vision: QII - QIII 2010. GA Medicaid Provider Survey Result Vision: QII - QIII 2010. GA Medicaid Provider Survey Result Vision: QII - QIII 2010. - PowerPoint PPT Presentation
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GA Medicaid Provider Survey ResultVision: QII - QIII 2010
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Experience Verifying Eligibility with IVR
VerySatisfied
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Experience Verifying Eligibility on Web
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GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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Rate Customer Service Time to Answer
VerySatisfied
Satisfied
Dissatisfied
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Experience Verifying Eligibility with Customer Service
VerySatisfied
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Dissatisfied
GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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Knowledge and Courtesy of Customer Service Rep
VerySatisfied
Satisfied
Dissatisfied
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Resolution of the call
VerySatisfied
Satisfied
Dissatisfied
GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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Experience verifing claims status
VerySatisfied
Satisfied
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Accuracy of Payment Amount
VerySatisfied
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GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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Clarity of Remittance Advice
VerySatisfied
Satisfied
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Timeliness of Payment
VerySatisfied
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Dissatisfied
GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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If you called for a prior authorization or pre estimate, rate knowledge of the provider service
rep
VerySatisfied
Satsified
Dissatisfied
0%5%
10%15%20%25%30%35%40%45%50%
2nd Qtr10
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If you called for a prior authorization or pre estimate, rate
time to respond
VerySatisfied
Satisfied
Dissatisfied
GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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If request was denied, were you provided adequate info regarding
reason for denial?
VerySatisfied
Satisfied
Dissatisfied
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If you attended a provider education session, rate the
presentation of material
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GA Medicaid Provider Survey Result Vision: QII - QIII 2010
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If you attended a provider education session, rate the
effectiveness
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If you attended a provider education session, rate the
content of material
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GA Medicaid Provider Survey ResultVision: QII 2010 – QIII 2010
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Please rate your overall experience with Avesis
VerySatisfied
Satisfied
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