G O D D A R D S P A C E F L I G H T C E N T E R 1

Code 300 Orientation

Code 302: Institutional Support Office

June 19, 2012

Name: Cindy A. MeadTitle: Chief, Institutional Support OfficeOffice: Bldg 6, Rm S018Tel: 301-286-9254Email: Cindy.A.Mead@nasa.gov

2a

G O D D A R D S P A C E F L I G H T C E N T E R 2

Judith Bruner (Director)

Maria So (Deputy Director)

Eric Isaac (Associate Director)

Jesse Leitner (SMA Chief Engineer)

Systems Safety Branch

(321)

Bo Lewis(Branch Chief)

Reliability & Risk Analysis Branch (322)

Anthony Diventi

(Branch Chief)

George Alcorn (Assistant Director for Tech Standards

Excellence)Joe Wonsever

(Chief Technical Assessments Engineer)Pradeep Sinha

(Assistant to the Director)Jeanine Doherty

(Administrative Officer)

EEE Parts/Workmanship GroupMichael Sampson

(NASA EEE Parts Assurance Group Program Manager)

Jeannette Plante(Electronics Packaging Engineer)

Information and Assurance Technology Services Sanjeev Sharma

(IT Manager)Directorate Resources

Management Office(300.1)

Curtis Johnson (Directorate Resources

Manager)

Mission Support Division (320)

Mike Kelly(Chief)VACANT

(Deputy Chief)

System ReviewOffice (301)

Carolyn Dent(Chief)

Robert Savage (Deputy Chief)

Institutional SupportOffice (302)Cindy Mead

(Chief) Dave Campbell

(Deputy Chief)

Occupational Safety & Health Division

(350)Patrick Hancock

(Chief)Dan Simpson

(Deputy Chief)

Mission Assurance

Branch (323)Rob Sticka

(Chief) Joe Hall

(Associate Chief)

G O D D A R D S P A C E F L I G H T C E N T E R 3

Code 302 Institutional Support Office Organization

*Contractor

SMA Configuration Mgmt

*Rhonda Weaver/ARTS*Renee Edwards/ ARTS

Mission Ops Assurance / Anomaly Management

James La (Detailed to 505)*Mark Culmer ARES*Nicole Smith/ARES

Environmental Test Verification / Problem Reporting Systems Analysis

Scotty Milne

GSFC Management System / Internal Audit

Vic KernsG.S. Krishnan *Mark Bollard/HTSI*Donna Jackson/HTSI*Bella Chavis/ARES* Mark Culmer/ARES

Lead Systems Engineer

*Tom Clifford/ARES

GOLD Rules Management

Jerry Kosko

Supply Chain Management

Louis ThomasCharles KimJonathan RootMatthew Fox*V. DiMarco/ARES

06/15/2012

GSFC Technical Standards

Jonathan Root*Carla Sugar/ARTS

Cindy MeadChief

Dave CampbellDeputy

Cathie BowerProgram Support

Assistant

Figure 1

Code 302 Business Operations

Code 302Institutional Support Office

Functions• Supply Chain Management

• GSFC Management System / Internal Audit

• SMA-D Configuration Management

• Mission Operations Support / Anomaly Management

• Environmental Verification System (GEVS)• Manage Center wide STEP Program

Mission Operations GSFC Flight Projects GSFC Management System Representative

Directorate MSCRepresentatives

GSFC Directorates

Code 300 Management

Center Management

HQ OSMA

NASA Centers

NASA Contractor / SupplierCommunity

CSOs

GPRS Users

Engineers – GEVS / Rules

CPRA Users

• Supply Chain Assessment Schedule

• Supplier Conference• GSFC Project Supplier Listing• Supplier Assessment Database• Supplier Assessment Plans• Supplier Assessment Reports

• GOLD Rules Documents• GOLD Rules Website• Waivers / Dispositions

• Code 300 Overview • Presentations• Educational Seminars

• Anomaly Assessment Reports• Risk Assessment Reports• SOARS Statistics / Metrics• Lessons Learned

• Internal Audit Schedules• Internal Audit Plans• Internal Audit Reports

• GEVS Management• GPRS Management• CPRA Inputs / Charts• Special Assessments

• Manage MSC & Develop Briefing• Code 302 Pre-MSR Briefing• QSR Charts• Code 300 QED Charts• Directive Reviews

• ISO / AS Training• Statement of Assurance Package• Process Improvement / Training• Process Maps / Matrices

• Branch Chief Requests• 302 Personnel Requests• PR Requests• Auditee / Customer Surveys• Project CSO Requests

• Supplier Listing Updates• Supply Chain Assessment Requests• Assessment Priorities• Draft Assessment Plans / Reports• NAMT Opportunities• Supplier Corrective Actions

• 300 Pre-MSR• SOARS Metrics• SOARS Statistics

• SMA-D Related Waiver Requests• Draft Directives• Project GPRS Entries• Flow-down Test Requirements

• Internal Audit Requests• Internal Audit Results• GSFC Corrective Actions• GSFC MS Requirements• HQ MS Flow-down Requirements

Inputs

Customers

• CM Requirements• DM Requirements• CM/DM Systems

Products

• GSFC Technical Standards Program Management

• GOLD Rules Management

• Center-wide Laboratory Manager Program

• Problem Reporting Analysis

G O D D A R D S P A C E F L I G H T C E N T E R 5

Supplier Assessment Program

• Conduct Supplier Assessments

• Assessing the supplier’s processes for compliance to:

• ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.)

• NASA Contractual Requirements,• Their internal Quality Management System requirements.• Follow up on previous NASA assessments.

• Goal of each assessment is to identify the Subcontractor’s strengths and areas for improvement.

• Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract

• Work with NASA Assurance Management Team (NAMT) and Joint Audit Planning Committee (JAPC)

• Conduct Annual Supply Chain Conference

G O D D A R D S P A C E F L I G H T C E N T E R 6

Supplier AssessmentsFY 2011

~ Locations

= ~Assessment Location

G O D D A R D S P A C E F L I G H T C E N T E R 7

6th Annual Supply Chain Conference

Mark Your Calendars!• Supply Chain 2012: October 16 – 18, 2012 @ NASA’s Goddard Space

Flight Center (GSFC) in Greenbelt, MD– A leading, multi-disciplinary conference focused on fostering successful space

missions• A record turnout Last year of over 275 leaders and practitioners from

space industry and related suppliers, NASA and other agencies. Highly positive feedback, including:

– I applaud the program designers for bringing in fresh perspectives.– Glad to see the variety of topics covered and excellent speakers.– The conference overall was a great success. Lots to take away. Networking is

always valuable.• Registration will begin in early June at http://supplychain.gsfc.nasa.gov

– Prior year presentations available now!• Suggested speakers or topics are welcome! Contact Jonathan Root, (

jonathan.root@nasa.gov ; 301-286-0077) to share your ideas or to learn more about the conference.

• Hosted by GSFC’s Safety and Mission Assurance Directorate and its Supply Chain Management Team

G O D D A R D S P A C E F L I G H T C E N T E R 8

The GSFC Quality Policy...

• The Management System includes a Quality Policy formulated by Center management.

GSFC QUALITY POLICY

With Customer satisfaction as our primary goal . . .

• GSFC is committed to achieve excellence in all our efforts,

• Exceed our customers’ requirements, and

• Continually improve our processes.

As referenced in GID 1280.1; The GSFC Quality Manual

G O D D A R D S P A C E F L I G H T C E N T E R 9

Management System and Internal Audit Objective

To Ensure GSFC obtains and maintains Excellence in Quality

Assess the Goddard Space Flight Center processes for compliance to the requirements of ISO9001 & AS9100Review documentation and records as objective evidence to ensure the organization’s compliance with the Management System

Identify strengths and areas for improvement.

Communicate Audit results back to audited organization and Center management

Work with organizations to develop corrective actions and verify their effectiveness

Provide education to GSFC personnel to increase their knowledge of the Management System and procedures

HOW

G O D D A R D S P A C E F L I G H T C E N T E R 10

http://gsfcmanagementsystem.gsfc.nasa.gov

Management System Policy

http://gdms.gsfc.nasa.gov/

• NPD 1280.1, NASA Management System Policy– Delineates characteristics of a viable management system– Requires 3rd Party audit of management system– ISO 9001 or AS9100 certification satisfies the NPD

• NPD 8730.5, NASA Quality Assurance Program Policy– Requires AS9100 compliance for critical / complex hardware development

• GPR 1280.1, The GSFC Quality Manual– Outlines the GSFC management systemwich is certified to ISO 9001.

G O D D A R D S P A C E F L I G H T C E N T E R 11

Current MSIA Audit ScheduleMay 2012

Audit ID Lead Auditor Responsible Org For NCRs Potential Org Involvement Internal Audit Type Status Scheduled

DateComplete

Date

IA12-3 Tom Clifford Code 452 Space Network Project 240, 323, 567, 581, 584, 585, 586, 592, & 599

Project Audit Completed 1/12-13/2012 1/13/2012

IA12-4 Mark Culmer Code 432 MAVEN 130, 210, 323, 599, 505, 540, 581, 595, 695, & 699

Project Audit Completed 2/29-3/1/2012 3/1/2012

LBA12-1 Mark Culmer Code 555 Lab Audit Completed 3/22/2012 3/22/2012IA12-4 Mark Bollard MSC – GPR Metrics (P-9) Process Audit Scheduled 3/26/2012 LBA12-6 Tom Clifford Code 595 Lab Audit Completed 5/4/2012 5/3/2102LBA12-5 Tom Clifford Code 591 Lab Audit Completed 5/3/2012 5/3/2012PA12-1 Tom Clifford Code 274 Receiving at WFF Process Audit Completed 4/24-25/2012 4/24/2012IA12-1 Tom Clifford LCT-2 WFF Project Audit Completed 4/24-25/2012 4/24-

25/2012SRA12-1 Donna Jackson MSC (302) NQA Surveillance Audit Scheduled 4/12-13/2012 4/10-

13/2012IA12-2 Tom Clifford Code 450.3 SN Ground Segment Sustainment

(SGSS)Project Audit Planned 8/2012

PA12-X Bella Chavis Code 274 Storage Program GSFC Process Audit Planned 8/2012SRA12-2 Donna Jackson MSC (302) NQA Surveillance Audit Scheduled 10/16-17/2012PA11-3 Mark Bollard Code 224, 228 Facilities Management Division Process Audit Planned 4th QTR 2012 PA12-X Mark Bollard Customer Service Office (Code 200.2) Process Audit Planned 4th QTR 2012IA12-X Mark Culmer Code 542 Mechanical Systems Analysis Branch Organization Audit Planned 9/2012PA12-2 Tom Clifford Code 200 Institutional Risk Process Audit Planned 4th QTR/2012LBA12-X Mark Culmer Code 552 Cryogenics and Fluids Branch Lab Audit Planned 08/2012LBA12-X Mark Culmer Code 553 Detector Systems Branch Lab Audit Planned 08/2012IA12-X Bella Chavis Code 595 Navigation and Mission Design Branch Organization Audit Planned 5/4/2012 5/3/2012

IA12-X Donna Jackson Code 600 Organization Audit Planned TBD/2012PA11-11 TBD Code 301 Systems Review Office Process Audit Planned TBD 2012 IA12-X Donna Jackson Code 700 Organization Audit Planned TBD/2012PA12-X Mark Bollard Management Internal Controls GSFC Center Wide Process Audit Planned TBD 2012

G O D D A R D S P A C E F L I G H T C E N T E R 12

• Calibration– Past due equipment– Issues with calibration, no calibration

required, and calibrate before use stickers

• Safety– Trip hazards and egress issues– Blocked entries– Safety glasses not used– Equipment certifications expired– Improper storage of flammables,

corrosives, and food items– Items stored on top of cabinets and not

secured• WOA Processing

– Items not performed in sequence– Inspection column not completed– Performed by and inspected by initialed

and dated by the same employee• Housekeeping

– Clutter in work areas– Needs in improvement in general

• Shelf Life– Expired shelf life materials (ex.

Rosin Core Solder and Heat Shrink)– Items stored in unmarked or

improperly marked containers• Chemical Cabinet

– Out-of-date or incorrect inventory lists

– Spillage in cabinets– Items stored in unmarked or

improperly marked containers• ESD

– Grounding checks not performed periodically or recorded

– Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas

– Earth grounds not tagged– ESD Benches not checked

periodically– “Tacky” mats not used or in poor

condition– Certifications not available or

current– Temperature and humidity

monitoring

2011/2012 Internal Assessment Resultsof GSFC Labs

G O D D A R D S P A C E F L I G H T C E N T E R 13

• Code 302 coordinates GSFC annual Internal Control assessment of institutional, programmatic, and financial functions resulting in the

Annual Statement of Assurance Letterfor signature by the Center Director.

– Identify internal control process and responsibilities. – Integrate Internal Control inputs from Directorates into Center Certificate of

Reasonable Assurance Package.– Serve as a resource for Directorate/Organization internal control efforts. – Conduct periodic reviews of Directorate/Organization internal control practices.

Management System Internal ControlsAnnual Statement of Assurance (SOA)

Directorateinputs

ISO (302) reviews responses for adequacy and potential weaknesses. Works with

organizations to complete responses, verify objective evidence, and assess risk.

ISO (302) integrates responses into Center perspective set of

responses. Prepares supporting documentation for MSC review and formal submittal/retention.

Management System Council reviews documentation and

provides recommendations to the Executive Council.

Executive Council reviews memo / documentation and meets to

endorse Certification of Reasonable Assurance.

Center Director signs and submits

Certification to HQ.

G O D D A R D S P A C E F L I G H T C E N T E R 14

Configuration ManagementPolicy, Products, and Services

• Policy: GPR 1410.2 and 300-PG-1410.2.1

• Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents).

• Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines.

• Keep policies and procedures current.

• Help, support, and facilitate documents for Code 300.

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Mission Operations Assurance Program• GOAL: Compliance with NPD 8700.1 NASA Policy for Safety & Mission Success• Objectives:

– Provide solutions to continuously improve overall Center mission performance through out the its life cycle

– Provide mission assurance oversight and insight support to on-going projects– Provide in-depth analysis and management on project relevant Anomaly & Problem

data– Provide the stakeholder feedback on cross-project critical anomaly issues and

lessons learned – Assess mission performance through policy, data analysis, compliance verification,

validation, early intervention, and risk management– Assure the success of Center missions on an ongoing basis– Establish central database for Center missions anomaly reports– Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting

anomaly investigations– Apply consistent practices regarding anomaly investigations

• Additional MOA Primer briefing is available upon request

G O D D A R D S P A C E F L I G H T C E N T E R 16

Training and Outreach Activities

• GSFC / SMA-D Education Series– Presentations sponsored by SMA-D in support of communication and

outreach initiatives identified in NASA's Strategic Plan

– Fosters a greater understanding of key NASA activities, functions, and processes.

• SOARS Primer– A formal and/or self-taught training class designed to familiarize Flight

Operation Team members on the use of SOARS.

• Introduction to AS9100 Class at GSFC– An in-depth overview of the requirements of GSFC Management System,

Aerospace Standard AS9100 and ISO 9001/2000.  Civil servants and contractors

• Audit/NCR System Nonconformance Lead (NCL) - Root Cause Analysis & Corrective Action at GSFC– Designed to familiarize NCLs with navigating the system, updating and

closing Nonconformance Reports (NCRs).

– Present NCL’s the information necessary to determine appropriate root causes and address the root causes of an NCR.

•

G O D D A R D S P A C E F L I G H T C E N T E R 17

• So, You Are Going to Be Audited

– Designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). Includes:

• Overview of the GSFC Quality Standard, currently ISO9001:2008,

• Goddard Directives Management System (GDMS), identifying how to locate applicable GSFC Directives (GPR’s) and Directorate Procedures (PG’s).

• A high-level review of the GSFC Quality Manual and Quality Policy.

• Information on the appropriate way to respond to an auditor, including a list of do’s and don’ts.

– Provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate.

Training and Outreach Activities, (continued)

G O D D A R D S P A C E F L I G H T C E N T E R 18

GOLD Rules Function

Goddard Open Learning Design– Rules for the Design, Development, Verification, and Operation of Flight

Systems, (GSFC - STD - 1000)– High-level subset of all the design rules required for safety and mission

success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules.

• The rationale is based on sound engineering practice, systems management principles, or lessons learned; and

• A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle.

– Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase.

– Code 500 ‘owns’ the Rules.– Code 300 hosts the server, performs Configuration Management; involved in

all waiver approvals

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GOLD Rules Function

Goddard Open Learning Design

http://standards.gsfc.nasa.gov

– Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD - 1000)

• High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules.

• The rationale is based on sound engineering practice, systems management principles, or lessons learned; and

• A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle.

– Each "Gold Rule" includes a Principle, Rationale, Activities and Verifications, by phase.

– Code 500 owns; 400 implements; 300 maintains, hosts the server and reviews all waiver requests

Note: Current release = Rev E; Rev F is in draft

G O D D A R D S P A C E F L I G H T C E N T E R 20

Goddard Environmental Verification Standard (GEVS) Management

• GEVS: GSFC-STD-7000

• http://standards.gsfc.nasa.gov

• Provides baseline environmental test program for all Flight projects.

• Work with projects in understanding requirements

• Reviews verification programs for compliance

• Consult with projects regarding test program issues or potential modifications or waivers to plan

G O D D A R D S P A C E F L I G H T C E N T E R 21

SMA Technical Excellence Program

STEP• STEP is a program established to provide NASA with a means to

measure and continuously advance the proficiency of the SMA workforce. – 6 SMA disciplines which are a part of the STEP program: Systems Safety;

Reliability & Maintainability; Quality Engineering; Software Assurance; Operational Safety; and Aviation Safety

• There are 4 levels throughout the STEP program Level 1: Introduction to SRM & QA, Level 2: Introduction to Discipline Concepts, Level 3: Intermediate Discipline Concepts and Specialty,Level 4: Advanced Discipline Concepts or Specialty.

• All SMA participants are strongly encouraged by the SMA Directorate to complete at least Level 1 by the end of September 2012.

• SMA Management believes that this program presents everyone an opportunity to learn how SMA is implemented at the Agency and Goddard levels.