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““G-Gov” G-Gov” and E-Govand E-Gov
Pamela JohnsonPamela Johnson
Deputy DirectorDeputy Director
National Partnership for Reinventing Government National Partnership for Reinventing Government
August 28, 2000August 28, 2000
I. E-govI. E-gov
II. Interactive Town SquareII. Interactive Town Square
III. “G-gov”III. “G-gov”
E-GOVE-GOV
Enable Americans to have access to Enable Americans to have access to all government information and be all government information and be
able to conduct all their able to conduct all their government business online by government business online by
2003. 2003.
E-gov: Current StatusE-gov: Current Status
Information on-line, e.g.Information on-line, e.g.– Health - - Healthfinder, nursing homesHealth - - Healthfinder, nursing homes– Access America - - seniors, students Access America - - seniors, students – Live information - - air, traffic reportsLive information - - air, traffic reports
TransactionsTransactions– IRS: 33 million taxpayers file on lineIRS: 33 million taxpayers file on line– Submit reports, apply for grants, submit Submit reports, apply for grants, submit
trademark applications, paperless trademark applications, paperless procurement, lots more comingprocurement, lots more coming
– Buy stamps, coins, etc.Buy stamps, coins, etc.
Current ActivitiesCurrent Activities
E-gov Executive OrderE-gov Executive Order Ensuring privacy and security Increaseuse of automation to transact
services Expand training for 21st century workforce Adopt e-gov initiatives, e.g.
500 forms on line by December500 forms on line by December
public e-mail for citizen contactpublic e-mail for citizen contact
– First Gov Portal - - launch September First Gov Portal - - launch September 20002000
An Interactive Town An Interactive Town SquareSquare
. . . “a unique, 21st Century . . . “a unique, 21st Century contribution to the vision and the contribution to the vision and the
reality of self-government” reality of self-government”
Interactive Town SquareInteractive Town Square
More accountable & effective governmentMore accountable & effective government
– provide information on lineprovide information on line
– deliver services & transactions deliver services & transactions
– focus on results, map performance to focus on results, map performance to
local levellocal level
– allow citizens to engage, make allow citizens to engage, make
suggestions, give feedbacksuggestions, give feedback
PrinciplesPrinciples
A concept that creates possibilitiesA concept that creates possibilities Serves customers and communities Serves customers and communities Incorporates approaches such as licensing Incorporates approaches such as licensing
and branding to engage the private sector and branding to engage the private sector
Uses multiple forms of technologyUses multiple forms of technology Puts agency “stovepipes” in the backroomPuts agency “stovepipes” in the backroom Reduces cost of governmentReduces cost of government Protects privacyProtects privacy Allows access for Allows access for allall Americans. Americans.
CLEAN AIR
SAFE STREETS
WHAT’S YOUR ISSUE?
GOOD EDUCATION
SAFE FOOD HEALTHY PEOPLE
SMART GROWTH
GOOD JOBS & BUSINESSES,
GOOD TRANSPORTATION
GOOD GOVERNMENT
America’s Interactive
Town Square
. . . we have an unparalleled opportunity to turn a flood of raw . . . we have an unparalleled opportunity to turn a flood of raw data into understandable information about our society and our data into understandable information about our society and our planet .planet .
If we are successful, it will have broad societal and commercial If we are successful, it will have broad societal and commercial benefits in areas such as education, decision-making for a benefits in areas such as education, decision-making for a sustainable future, land-use planning, agricultural, and crisis sustainable future, land-use planning, agricultural, and crisis management. management.
Vice President Al GoreVice President Al Gore
Why is “g-gov” important?Why is “g-gov” important?
Better informationBetter information Better decisionsBetter decisions Better operationsBetter operations Better customer serviceBetter customer service Greater accountabilityGreater accountability More trust in governmentMore trust in government
Better InformationBetter Information
Where Where is there a good nursing is there a good nursing home near me? home near me? – www.medicare.gov/nhcompare/Home.aspwww.medicare.gov/nhcompare/Home.asp
Is there a severe storm Is there a severe storm comingcoming? ? – http://weather.unisys.com/http://weather.unisys.com/– http://iwin.nws.noaa.gov/iwin/nationalwarnings.htmlhttp://iwin.nws.noaa.gov/iwin/nationalwarnings.html
Better Decisions:Better Decisions:Tillamook CountyTillamook County
1996 floods 1996 floods - - drowned 700+ cowsdrowned 700+ cows - more than $53 million in damages- more than $53 million in damages County worked with FEMA, Army County worked with FEMA, Army
Corps, HUD & ESRI to map the countyCorps, HUD & ESRI to map the county– planned flood mitigationplanned flood mitigation– elevated 55 homes, 14 businesseselevated 55 homes, 14 businesses
1999 floods: 96% reduction in losses1999 floods: 96% reduction in losses www.co.tillamook.or.uswww.co.tillamook.or.us
Better Operations Better Operations Reducing repetitive loss propertiesReducing repetitive loss properties Reducing 911 callsReducing 911 calls Routing emergency vehicles/delivery Routing emergency vehicles/delivery
truckstrucks– Sears saved $53 millionSears saved $53 million– Routing debris trucksRouting debris trucks
Polio eradication Polio eradication //www.paho.org/English/HVP/HVI/sme0627.pdf//www.paho.org/English/HVP/HVI/sme0627.pdf
Crime reductionCrime reduction
Better Customer ServicesBetter Customer Services Buying a flood mapBuying a flood map
– http://www.fema.gov/MSC/ordrinfo.htmhttp://www.fema.gov/MSC/ordrinfo.htm– S:\SAFER STRONGER FAMILIES\Public Safety\FEMA S:\SAFER STRONGER FAMILIES\Public Safety\FEMA
FloodMaps.htmFloodMaps.htm
Applying for child health insuranceApplying for child health insurance– http://www.insurekidsnow.gov/childhealth/states/states.asphttp://www.insurekidsnow.gov/childhealth/states/states.asp – http://www.boost4kids.gov/regions/index.cfmhttp://www.boost4kids.gov/regions/index.cfm
Tracking packagesTracking packages– //www.framed.usps.com/cttgate/welcome.htm//www.framed.usps.com/cttgate/welcome.htm
Service locatorService locator
Better Customer ServicesBetter Customer Services
Better AccountabilityBetter Accountability
FEMAFEMA: Tracking repetititve losses : Tracking repetititve losses – 5000 high risk properties mapped5000 high risk properties mapped
Census:Census: Tracking response rate Tracking response rate Baltimore:Baltimore: CitiStat CitiStat
– clear goalsclear goals– real time datareal time data– ““everyone in the room” everyone in the room”
E-gov & G-Gov E-gov & G-Gov
Think global, act localThink global, act local Think local, act global Think local, act global