FY2017 Performance Accountability Report Summary of

Department of Parks and Recreation FY2017

FY2017 Performance Accountability ReportThe Performance Accountability Report (PAR) measures each agency's performance for the fiscal year against the agency's performance planand includes major accomplishments, updates on initiatives, and key performance indicators (KPIs).

MissionThe mission of the Department of Parks and Recreation (DPR) is to enhance the quality of life and wellness of District of Columbia residents andvisitors by providing equal access to affordable and quality recreational services, and by organizing meaningful programs, activities and events.

Summary of ServicesDPR provides a wide range of recreational activities to individuals and groups of all ages throughout the District of Columbia, including aquatics,athletics, fitness, urban camps, therapeutic recreation, environmental education and food and nutrition programs. To offer such diversifiedactivities and services, DPR promotes recreation and leisure at over 931 acres of parkland, 73 recreation and community centers, 34 aquaticfacilities, and several additional recreational facilities including playgrounds, athletic fields and play courts.

FY17 Top Accomplishments

2017 Strategic Objectives

DPR is able toprovide neededrecreational andleisure activities andprograms to theKenilworthcommunity.

Residents in the Kenilworthcommunity now have a newdedicated space forrecreational and leisureactivities.

DPR is able toprovide improvedrecreational andleisure activities andprograms to theSpring Valleycommunity.

Residents in the SpringValley community haveimproved space forrecreational and leisureactivities.

DPR has been ableto expandrecreationalexperiences forDistrict youth.

DPR served 30 participantsper trip with there being 4trips. The participantsexperienced recreationalactivities that they wouldnormally not experience.

Accomplishment Impact on Agency Impact on Residents

Improve the quality of life for District residents by providing equal access to high quality, outcomes-based recreation and leisureservices.

ObjectiveNumber

Strategic Objective

Opening of Kenilworth Recreation Center. On June 17th, DPR opened the KenilworthRecreation Center in Ward 7. With this project, DPR renovated the center to include anew full sized gymnasium, boxing arena, fully functional state of the artdemonstration kitchen, computer lab, senior suite, teen lounge, multipurpose rooms,outdoor pool and pool house, fully ADA accessible, and an electric car charging stationin the parking lot.

Opening of Friendship Recreation Center - On August 25th, DPR opened the FriendshipRecreation Center in Ward 3. With this project, DPR renovated the 4,500 sq ftrecreation center with a new community room, lobby/gallery for art displays, kids artsand crafts room, new tot lot and playground, basketball courts, splash pad,landscaping, and required stormwater management amenities.

Destination DPR - DPR provided recreation experiences for inner city youth outside ofthe District. The experiences included activities that could not be experienced in theDistrict, including a visit to Luray Caverns, fishing, Broadway plays, and college visits.

1

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2017 Key Performance Indicators

Promote program success through high quality operational and administrative support.

Create and maintain a highly efficient, transparent and responsive District government.**

1 - Improve the quality of life for District residents by providing equal access to high quality, outcomes-based recreation andleisure services. (5 Measures)

Quarterly 90% 79.7% 81.1% 85% 79.5% 80.7% Unmet While the percentage of customersreporting program goals being metincreased from previous years,DPR has opportunities forimprovement by more clearlydefining program goals at the startof the program. With recentlyhired new staff, DPR is refocusingefforts on program developmentand metrics to increase programquality and outcomes.

Quarterly 90% 83.1% 83.8% 88.8% 82.1% 83.7% NearlyMet

While participant ratings inprogrammatic offerings haveincreased from previous years,DPR recently hired new staff torefocus on program developmentand metrics to increase programquality and outcomes.

Quarterly 85% 83.6% 86.5% 89.5% 84.4% 85.5% Met

Quarterly 85% 50% 86.9% 91% 89.9% 89.6% Met

Quarterly 90% 87.5% 85.2% 87% 79.2% 82% NearlyMet

While the number of programsmeeting quality standardsincreased throughout the fiscalyear, DPR recently hired new staffto refocus on programdevelopment and metrics toincrease program quality andoutcomes.

2 - Promote program success through high quality operational and administrative support. (4 Measures)

Annually 15% AnnualMeasure

AnnualMeasure

AnnualMeasure

AnnualMeasure

23.5% Met

Measure Freq Target Q1 Q2 Q3 Q4 FY2017

KPIStatus

Explanation

2

3

Percent of participantswho met program goals.

Percent of programparticipants surveyedrating their experiencein DPR programs asGood or Excellent

Percentage of programparticipants surveyedthat would recommenda DPR program toothers

Percentage of programparticipants surveyedthat plan to register fora DPR program again inthe future

Percent of programsmeeting minimumquality standards.

Percentage of staff withprofessional

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We've revisited a project to standardize District wide measures for the Objective "Create and maintain a highly efficient, transparent andresponsive District government." New measures will be tracked in FY18 and FY19 and published starting in the FY19 Performance Plan.

2017 Workload Measures

Annually 75% AnnualMeasure

AnnualMeasure

AnnualMeasure

AnnualMeasure

100% Met

Quarterly 94% 92.5% 96.7% 84.9% 83.4% 88.8% NearlyMet

DPR developed and implemented anew Customer Service Survey inFY 17. With standardizing thequestions of the survey across allservices and programs, DPRestablished a new baseline fortracking of the performance of thismetric.

Quarterly 5 2 0.9 0.58 2.53 6 Met

1 - Aquatic Facilities and Programs (5 Measures)

Quarterly 84035 84965 198128 359073 726201

Quarterly 260 227 229 211 927

Quarterly 86.4% 71.5% 83.9% 87.9% 83.7%

Quarterly 955 491 1015 830 3291

Semi-Annually

AnnualMeasure

Annual Measure AnnualMeasure

AnnualMeasure

444

1 - Parks Policy and Programs (3 Measures)

Quarterly 4 2 11 34 51

Quarterly 70.2% No applicableincidents

92.2% 45.1% 53%

Quarterly 523 0 83 927 1533

1 - Permits (2 Measures)

Quarterly 1923 2641 2400 1465 8429

Quarterly 475 627 375 1314 2791

1 - Recreation Centers and Programs (7 Measures)

Quarterly 420879 408366 440242 484060 1753547

Quarterly 474 206 225 303 1208

Measure Freq Q1 Q2 Q3 Q4 FY 2017

certifications

Percentage of staffcompleting industry-specific training

Percentage ofcustomers rating net-positive customerexperience

Percentage of agency’sbudget supplementedby outside resources

Number of visitors at aquatic facilities

Number of programs provided

Program utilization rate

# of minority youth learning to swim

# of new lifeguards trained

Number of Environmental & Conservation Classes


# of residents participating in classes

Number of permit applications received

Number of permits issued

Number of visitors at recreation centers

Number of programs provided

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2017 Strategic Initiatives

Quarterly 79.9% 82.4% 78.6% 93.5% 83.9%

Quarterly 5862 5162 4866 7545 23435

Annually AnnualMeasure


AnnualMeasure

490233

Quarterly 651 0 0 0 651

Quarterly 85 15 12 7 119

1 - Special Events (4 Measures)

Quarterly 102 29 76 458 665

Quarterly 10457 1846 3204 11253 26760

Quarterly 50 0 10 31 91

Quarterly 57 125 158 111 451

2 - Customer Service (2 Measures)

Quarterly 507 535 287 764 2093

Quarterly 1720 76 32 988 2816

2 - Partnerships and Donations (4 Measures)



AnnualMeasure

60



AnnualMeasure

1798



AnnualMeasure

34

Quarterly $724531.8 $424048.7 $273266.3 $1181159 $2603005.9

2 - Planning and Design (1 Measure)



AnnualMeasure

54

2 - Support Services (1 Measure)

Quarterly 145 147 161 329 782

2 - Volunteers (2 Measures)

Quarterly 249 154 36 198 637

Quarterly 11952 3350 1728 9504 26534

Title Description Complete Status Update Explanation


Number of at-risk youth connected through theRoving Leaders services

Number of meals served through nutrition programs

Number of fitness center memberships (Residents)

Number of fitness center memberships (Non-Residents)

Number of special events

Number of participants at special events

Number of special event surveys collected

Number of external special events served

Number of program surveys collected

Number of customer service surveys collected

Number of programmatic partners

Number of residents served by programmaticpartners

Number of park partners

Dollar amount from external resources

Number of capital projects

Number of transportation trips executed

Number of volunteers

Number of volunteer hours

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Aquatic Facilities and Programs (1 Strategic Initiative)

In FY 16, in an effort to improve the overall experience atoutdoor aquatic facilities, DPR piloted at two (2) locations theuse of “DPR’s Splash Radio.” Through the use of a speakersystem at the facility, DPR’s Splash Radio provides musicentertainment and advertisements on agency programs,activities, and events. In FY 17, in coordination with DGS, DPRplans to expand this initiative to all outdoor pools.

0-24% DPR assessed thefeasibility of expandingSplash Radio to theremaining outdoorpools. The agencydecided to continue topilot the initiative at theoriginal two (2) locationsdue to the equipmentand structuralimprovements that werenecessary at the otherlocations. DPR procuredthe systems and ispreparing to expand thenumber of sites in FY18.

Splash Radio wasnot expandeddue theunforeseenrequirement toalso purchaseadditionalequipment andmake otherstructuralimprovements.

COMMUNICATIONS (1 Strategic Initiative)

DPR plans to increase its communication footprint, with non-traditional outlets, such as social media and internet-basedadvertising. The agency plans to target these emerging outletsto increase awareness of DPR programs, activities, and eventsusing, for example, Facebook Live, SnapChat, Twitter, andstreaming radio campaigns to advertise specific DPR eventsand offerings.

Complete In quarter 4, DPRaggressively hired newstaff to oversee digitaloutreach, with a heavyfocus on social media.This has resulted in anincreased number ofsocial media followersand outreach.

CUSTOMER SERVICE (2 Strategic initiatives)

DPR serves all District residents and is a customer servicedriven agency. Gathering accurate and timely feedback fromcustomers is a critical component to improve services andoperations. In an effort to collect the maximum amount offeedback, DPR will develop standardized procedures formonthly collection of surveys, ensuring that the results arecollected and reviewed in a timely manner. This data will assistin providing better customer service for residents.

Complete DPR has revamped andlaunched its newcustomer and programsurvey. It has beenmade available onlinefor customers to access.Additionally, DPR isdeveloping newstrategies to encouragecustomers to completethe survey while visitinga DPR location.

Throughout the year, DPR receives over 1.5 million visitorscoming into recreation centers and aquatic facilities. In aneffort to modernize and standardize the check-in process intofacilities, DPR will explore the feasibility of a recreation useraccount management system and process. This will include theuse of scanning of District identification cards, such as the DCOne Card and driver’s licenses, to expedite, automate, andaccurately count visitors. In FY 17, DPR will identify thesystem, develop procedures for site check-in, and train staff.

75-99% DPR is learning thecustomer identificationfeatures of a newsystem, identifyingneeded resources, andis in development ofnew procedures forcustomer check-in. DPRplans to train staff and

In FY 17, DPRwas focused onimplementing thenew system forpermit requestsand programregistration,which wascompleted in

to Date

Expandentertainment atoutdoor pools.

Expandcommunityengagementthrough pilotingnon-traditionalcommunications.

Create process toeffectivelyreceive andcalculatecustomer service,event andprogram surveys.

Explore and pilota recreation useraccountmanagementsystem.

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In FY 18, DPR will implement the new process. implement a pilot in FY18.

quarter 4. Thiscaused a delay inthe developmentof a customeridentificationsystem, newprocedures, andtraining plan forautomatedcustomer check-in, which iscurrently inprocess.

Human Resources (2 Strategic initiatives)

In FY 17, DPR will continue its effort to support workforcedevelopment. DPR has over 500 employees in various jobfunctions across the agency, including recreation specialists,administrative personnel, support services, and more. Tomaximize opportunities for staff to gain important job skills,DPR will be hiring a new training coordinator, organizing two(2) all staff trainings throughout the year, and by developtraining curriculum based on the job functions of the staff. DPRwill seek to partner with sister agencies, such as DCHR, DPW,and outside organizations, such as the National Recreation andParks Association (NRPA) to provide trainings for staff.

Complete In quarter 4, DPRdeveloped a frameworkfor various trainingdelivery platforms andcourses for the trainingacademy. The proposedtheme of the academy is"Managing Your Career."The courses to beoffered will be designedfor both training andskill enhancements forthe employee's currentrole and skilldevelopment andenrichment forpromotionalopportunities thatemployees would like toexplore.

DPR’s Management Supervisory Service (MSS) makes up 6.6%of the agency’s total workforce, providing minimal support forthe agency’s 500+ employees. To provide opportunities forPathways to the Middle Class, Mayor Muriel Bowser providedDPR with funding to hire up to 24 MSS positions in FY 17. DPRwill implement the creation of these 24 positions, prioritizinginternal candidates for opportunities to move upward withinthe agency and their careers while also searching for qualityexternal candidates. The creation of these positions willimprove the span of control of managers, provide essentialsupport to employees, and improve overall quality of services.

Complete Throughout the fiscalyear, DPR offeredresume writing andinterview skills trainingsto encourage DPRemployees to apply fornew managementpositions. Severalinternal candidates weresuccessfully selectedand DPR hassuccessfully reduced themanagement span ofcontrol for recreationcenters and pools.

Parks Policy and Programs (3 Strategic initiatives)

Through the recreational and meal programs, DPR produces asignificant amount of waste that is sent to the landfill. Much of

Complete DPR's zero wasteprogram pilot was

TrainingAcademy

Increaseopportunities forupward mobility.

Research andpilot zero waste

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that waste could be recovered or reduced through a zerowaste program that focuses on composting organic waste,recycling recyclables, recovering and safely donating ediblefood, educating staff and program participants of reducingwaste, educational signage, targeted communication andimproved feedback and ordering methods to reduce overordering or ordering food participants won't eat. DPR willresearch and explore a pilot zero waste program that focuseson these strategies at a recreation center.

successful and wascompleted at theColumbia HeightsRecreation Center.

Utilizing Lederer Gardens and Ft. Greble as a nature center,DPR plans to train a cadre of young men and women who canact as nature ambassadors for DPR that can educate the cityon the healing power of nature, bringing nature & climatechange into the urban context where in relates to communitiesall over the city. DPR will partner with various organizations toprovide various nature programming and education at the site,where participants can learn skills related to naturepreservation. DPR will focus training up to eight (8)individuals, one from each ward, in these skills and to hostcommunity engagement forums on how to incorporate natureskills to improve their communities. The first set of trainingswill be completed by September 2017 with the first communityforums to begin in FY 18.

Complete DPR trained eight youthfrom all 8 wards whoparticipated in a NatureAmbassadors TrainingDay that encompassedbasic, hands-on urbanagriculture education, aswell as leading a youth-centric communityforum.

DPR in partnership with the local public and private entities willlaunch free fresh food markets to increase access to andencourage consumption of fresh fruits and vegetables east ofthe Anacostia River. The pilot for the fresh market programwould be hosted and managed by DPR and will run exclusivelyin Wards 7 and 8.

Each center will consist of visual and edible enticementspromoting healthy foods including colorful tables, baskets filledwith fresh produce and healthy non-perishable food,accompanied by festive music. These markets will be joyfulcommunity events, where families and children can minglewith volunteers and school administrators while selecting fromfresh, seasonal produce and healthy pantry staples, totalingtwenty-three 23 pounds of food per enrolled student. Inaddition to, the markets will feature kids cooking activities,recipe samples, and chef-led culinary demonstrations that willbe designed in order to get children excited about healthyeating and cooking.

Complete This pilot programsuccessfully providedmore access to locallygrown food for residentsin Ward 8. In addition tomore healthy eatingoptions, this programeducated residents ofthe nutritional andmedicinal properties ofthe foods that werebrought to the markets.

Partnerships and Donations (2 Strategic initiatives)

Annually DPR assesses program gaps and opportunities todevelop new programmatic priorities. Information is gatheredthrough yearly evaluations, industry trends, resident feedbackand initiatives set forth by the Mayor, Deputy Mayor(s) andCity Administrator. In FY17, the Office of Partnerships andDevelopment will use this data and directive to craft targetedoutreach and recruitment for new program partners to closeunmet needs and achieve DPR program goals to diversify ourpool of program partners across multiple disciplines such asSTEM, the arts, and creative programming for our parks.

Complete To meet theprogrammatic needs ofthe agency, DPRidentified and is drafting10 new Memorandum ofAgreements (MOA) tooffer free programs toDistrict residents.

program at arecreation centerto target wastereductionthrough multiplestrategies.

Allow the DPRnature center tobecome a placefor natureeducation thatcan then spreadaround the entirecity.

Increase theaccessibility tohealthy fooditems by hostingat least 2 freefresh foodsmarkets in Ward7 and 8 duringthe summer of2017.

Initiate targetedpartnershiprecruitmentbased onprogram gapsand priorityareas identifiedby DPR programstaff andleadership.

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Planning and recruitment for partners will begin six (6) monthsprior to the start of a programmic season.

DPR operates amazing recreational facilities across the city inall eight wards. Significant investments and resources havebeen made to make our recreations world class. As DPR assessareas and opportunities to increase revenue and diversifyfunding options, our concessions serve as a prime source ofrevenue-generation. In FY17 DPR will assess our sites, reviewbusiness models and determine the best practice forleveraging our concessions to bring in additional revenue forthe agency, with the goal of piloting the strategy at five sitesacross the city.

Complete As part of DPR's yearround revenuegenerating plan tooperate concessions,DPR posted an RFP inFY17. However,responses expressed aninterest in FY18, so theimpact in FY17 wasminimal. Additionally,DPR worked with foodtruck vendors to attendDPR's Chuck Brown Day. DPR expects additionalgains in FY18 based onthe RFP responses.

PERMIT SERVICES (2 Strategic initiatives)

DPR, in partnership with OCP, is in the process of purchasing anew permit/recreation management system to better assistthe agency and residents to enroll in DPR programs andrequest permits.

DPR will develop a working group with representatives ofvarious divisions of the agency and representatives from OCTOthat will manage the implementation of the new system andcoordinate training with all staff.

The new system will be created to hold and make public amaster DPR schedule that will incorporate all aspects of theagency. The calendar will enable the public to see what isgoing on at any DPR sites and facilities throughout the city.The calendar will enable permit requestors to see what isavailable before applying for a permit, the system will alsoblock any permit application that is asking for a time that isnot available, drastically reducing the number of duplications.

Complete DPR has completed thesecond phase ofimplementation of thenew system. All DPRprograms have beenadded and registrationshave begun.

DPR’s new permit fee regulations were passed in Summer2016 and will into affect after Labor Day. With this newchange, DPR will implement the following:• Starting September 7th all new fees will be assessed to allpermits.• Fall Athletic permits will be properly introduced to the newregulations and fees as a part of the Fall/Winter Permitswindow in Juneo A new process for payment will be created, communicatedand implemented for Athletic permits to account for the newfees• Website will be populated with info on new regulations, feeschedule and Permits Handbook• Operating procedures will be created to administer permitsunder the new regulations, especially for new Fee-BasedPermits and new activity

Complete DPR finalized its newPermits Handbook andhas disseminated it tothe public through theDPR website.

Research anddevelop a yearround revenue-generating planto operateconcessions attargeted DPRrecreationcenters, poolsand events.

DPR, inpartnership withOCP and OCTO,will implement anew permit andrecreationmanagementsystem.

DPR willimplement newpermitregulations.

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• Operating procedures will be created implemented for awaiver policy that is consistent to the regulations; policy willbe communicated fully with a series of meetings with Councilstaff, Mayor’s office and DC Agencies.• Permits office will continue to work with CommunityRecreation and the Sports Office to better align Permits andPrograms to be able to offer a transparent, fair and objectiveprocess to issuing permits.

Planning and Design (3 Strategic initiatives)

Working in collaboration with the Office of Planning, DPRPlanning and Capital Projects will work to identify locationswithin our inventory in need of outdoor restrooms andcomplete construction in FY 17. Both projects will be initiatedand constructed with DGS, the implementing constructionagency, with regard to the construction of the restrooms.

0-24% DPR identified locationsearlier in the year.However, it was laterdetermined that theproposed locations werenot feasible. DPR isreviewing new locationsand continuing toresearch varioussystems.

DPR isrevaluating thisinitiative basedon communityfeedback thatwas receivedthroughout theprocess.

Working in collaboration with the Office of Planning, DPRPlanning and Capital Projects will work to identify locationswithin our inventory to strategically place “DPR” informationalkiosks or bulletin. The kiosks could be used to provideinformation to users regarding DPR programs, activities andinitiatives. DPR will work collaboratively with our internalcommunications, OCTO and DPR’s IT division to program thekiosks with proper and pertinent information and then workwith DGS, the implementing agency, on the proper installationof the kiosks. Works in conjunction with any mobile applicationand linked to other agency applications as well. Kiosks will beavailable for public use by Summer 2017.

Complete DPR has identified thelocations for theelectronic kiosks. Theagency is working withDGS and OCTO inreviewing and assessingsystems to build at thelocations.

With the District as one of the most energy efficient cities inthe United States, DPR plans to add to this success byconstructing a new and innovative green infrastructure project.DPR, in coordination with DGS, will build the country’s firstenergy net-zero recreation center. With plans to install greeninfrastructure, such as: energy producing structures, solarpanels, wind turbines, geo-thermal wells, the building willproduce as much energy as the center utilizes throughout theyear. The project has the potential to reduce the agency’soverall carbon footprint, save the District around $75,000 inenergy costs, and be a national leader in green recreationalinfrastructure. In FY 17, DPR will complete the design of thenew facility. Construction will begin in Fall/Winter 2017 andwill be completed by the end of FY 18.

Complete DPR has completed theproject design for thefacility. DGS is currentlyworking with the ZoningBoard to obtain finalapproval of the projectfor construction tobegin.

Recreation Centers and Programs (11 Strategic initiatives)

DPR Roving Leaders perform outreach across the District bydeveloping relationships and rapport with at-risk youth. RovingLeaders are assigned to specific wards within the Districtconducting street outreach, school and home visits, andadministering mobile recreational opportunities. In an effort to

50-74% DPR is still in theprocess of developingnew electronic weeklyreports for the RovingLeader Division.

During initialdevelopment ofthe newelectronic form,DPR learned that

Identify two (2)outdoorrestrooms inlocations (parks,playgrounds,etc.) that do nothave readilyaccessiblerestrooms.

To identify two(2)informational/interactiveelectronickiosks/bulletin infiscal year 2017.

Construct anenergy net-zerorecreationcenter.

Increase RovingLeadersengagement withat-risk youth.

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standardize data collection processes, DPR will developstrategies to collect information and data of the communitiesserved. This data will assist in understanding the impact ofprograms and to better provide resources to communities.Additionally, DPR will increase engagement of the RovingLeaders by assisting Police Service Areas (PSAs) and theSummer Crime Initiative’s (SCI) additional attention throughhome visits and special events with mobile recreationalsupplies, such as the Rock Wall, Skatemobile, Movie Nights,and Fun Wagon.

the system beingused did notmeet the exactneeds of theagency, thusleading theagency to refocusits efforts for adifferent system,which is now inearly stages ofdevelopment.

The Community Recreation Services division currently selectsprogramming through an existing program list that is limited inscope. Community Recreation, in an effort to diversifyprograms, proposes a two-year plan that will utilize customersurveys, community workshop forums, and "pop up"demonstrations/clinics facilitated by selected contractors tointroduce equitable programming throughout the city. DuringFY17, data collected will be used to update the existingprogram offerings and contractors will be selected to bedetailed to Recreation Centers. In FY18, while still using theprogram offerings list, data collected in the year prior will beused to determine where programs will be activated.

Complete DPR is reviewing theanalysis of data onprogramming needs andcurrently offeredprograms, as well asnew data. Results of theanalysis will be used todetermine upcomingprogramming at thesites.

DPR currently serves teenage youth in our facilities. DPR wouldexpand this effort by creating designated space and or utilizingsmaller facilities to provide high quality youth developmentprogramming. DPR will systemically begin to repurpose FieldHouses into programmable space for Teens to come andparticipate in: social recreation, sports, health and fitness,character and leadership development along with college prepand career building programs. During FY17 DPR will select theField Houses for program use and develop a plan ofimplementation.

Complete A new teen activitycenter will open Fall2017, at DPR's New YorkAvenue RecreationCenter in Ward 5. Therewill be activities, specialevents andpresentations gearedtowards teens.

In Scotland, MD, DPR owns an overnight campsite, CampRiverview. Currently, a few DPR programs utilize the facility fora couple of weeks throughout the summer, with minimal useto the facility. In FY 17, DPR plans to properly activate thefacility by having each program division plan overnight tripsthroughout the year to the camp.

Complete Two weeks of overnightprogramming werecompleted in thesummer of 2017 withgreat success.Additionally, severalDPR and outside groupsutilized the space in FY2017.

DPR currently uses a first-come, first-served system forsummer camp registration, which makes it very difficult formany DC families to utilize our summer camp programs. Thedemand for DPR summer camps far outweighs what DPR isable to provide, and the agency must find a solution that willprovide a more fair and equitable way to distribute campspaces. DPR will develop a new process for summer campregistration that could include a new lottery system (inpartnership with OCTO) and wait lists in an effort to providefamilies a more equitable and accessible opportunity to

Complete DPR has researched thenew recreationmanagement system'slottery feature and isdetermining thefeasibility ofimplementing thefeature for nextsummer.

Develop acomprehensiveplan to diversifyprogrammingthroughout theDepartment ofParks andRecreationfacilities.

Creatingdesignated spacespecifically forteens ages 13-18to participate inquality youthdevelopmentprogramming.

Activate CampRiverview

Study thefeasibility ofcreating andimplementing anew process forsummer campregistration.

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register for summer camps. In FY17, DPR will initiate andcomplete the process of conducting a feasibility study arounddeveloping a new process that is transparent and user friendly,which will help the agency in improving the summer campregistration for customers.

A large number of the District seniors live in Senior Villages,which are nonprofit organizations that provide opportunities forseniors to keep living safely, comfortably and actively in theirown homes and connected with their neighborhood. DPR willpartner with the Villages to bring senior programs to areasthat do not currently have access DPR senior programming,focusing heavily on Wards 3, 6, 7 and 8. Potential programswill include fitness classes, dance lessons, and art classes.Additionally, in order to support Domain 4 of the Age FriendlyDC Initiative (Social Participation) the Senior ProgramsDivision will work directly with DCOA and a senior advisorycouncil, specifically explore expanding programs that aresocially, emotionally and psychologically stimulating.

Complete DPR has continued towork with SeniorVillages in Wards 3 and8. Due to greater thanexpected demand forsenior recreationalprogramming, anadditional partnership iscurrently beingdeveloped in Ward 1. Inaddition to partneringwith Senior Villages,DPR has been workingwith DCOA to developand administer newgrants to communityorganizations interestedin providing seniorprograms at DPRcenters across theDistrict.

DPR currently offers coaches training opportunities for staffand volunteers. The current training structure requires coachesto complete concussion positive youth coaching training,concussion awareness, in some cases technical skill training. In FY17, while still utilizing the current training structure DPRwill explore a new coaches academy structure that willmandate the completion of core competencies for all youthcoaches, provide online opportunities for coaches to completethe training requirements, and basic sport skills competencytesting.

Complete DPR has finalized apartnership to allowcoaches to be certifiedthrough the DC StateAthletic Association andNational High SchoolFederation and becomemembers of the DCCoaches Association.Coaches will have accessto professionaldevelopment courses,learn industry bestpractices, and networkwith other coaches fromaround the country.

DPR currently provides citywide fitness programming. Themajority of the fitness offerings are located indoor at theagency’s recreation and community centers. Research showsthat there are several health benefits to park space. DPR willutilize community and triangle parks within its inventory toimplement early morning and evening fitness programming. InFY17, specifically during the spring and summer months, thePrograms Division will pilot a “Fitness in the Parks” series thatwill include a diverse offering of group exercise and martialarts classes.

Complete During the spring andsummer, DPR offeredoutdoor fitnessprograms at three (3)locations.

DPR is looking to make a significant contribution to improve 50-74% DPR is still working with DPR is still in the

Partner withDCOA and SeniorVillages to assistin increasingrecreationprogramofferings forseniors.

Explore thefeasibility ofdeveloping a newannual DPRCoachesAcademy tofocus on youthdevelopment,safety, and sporttechnicalcompetence.

DPR will pilotfitness in theparks initiative.

To increase the11 of 13

the dietary practices of District youth by providing participantsand eligible persons with science-based, behavior-focusednutrition education and promotion strategies that help themmaximize food resources and make healthy food choices. Thenutrition education programming and promotion will include:1) skill building to facilitate positive behavior change; 2)preference standards changes that make the healthy choicethe easy choice, and 3) integrated initiatives and socialmarketing to build community and social support.

This initiative will target behaviors and practices that includeinterventions focused on specific behaviors, like eating morefruits and vegetables, and increasing knowledge about healthand nutrition. Additional focus will be placed on recognizing themotivations of the District youth and work constructively withthem to developing appropriate strategies based on thosemediators.

Furthermore it will improve the awareness, skills, andmotivation for participants to take action at home, school, andin the community to select, consume and enjoy healthy foods.

partners that sponsorevening meals todevelop nutritionaleducational materials todistribute to participantsreceiving meals. DPRhas also constructed anew education kitchenat the KenilworthRecreation Center inWard 7.

process ofdeveloping aprogrammaticpartnership toprovide nutrition-basedprogramming.

DPR will identify one location per ward to allow a vendor toinstall vending machines that will only offer healthier foodoptions. These vending machines will offer healthier snackalternatives to park and recreation patrons, than thetraditional snack foods. This service will be piloted through theentire FY2017 to assess use and benefit of this program.

Complete DPR identified onelocation per ward toinstall healthy vendingmachines. However,DPR is still exploring thebest strategy forimplementing thevending machines, witha target of installation inFY 18.

In support of the Mayor's Safer, Stronger DC Initiative, and incoordination with planning led by the Deputy Mayor for Healthand Human Services (DMHSS), DPR plays an active role inproviding community services, including outreach andproviding safe passages, to at-risk youth in targeted PoliceService Areas (PSAs) throughout summer.

In advance of the summer season, DPR will set a strategic planfor its mobile recreation resources in response to the SaferStronger Initiative. This includes the planning of staffingneeds, staff trainings, program and event supplies, scheduling,etc. Additionally, to engage youth participating in programs inthe targeted PSAs and other crime hotspots, DPR will organizeenrichment field trips for youth and families in positiverecreational activities, while providing connection to other citysocial services.

Additionally, DPR will work to strengthen safe passages inidentified target PSAs by deploying staff to schools and metrostations. DPR staff will walk with youth to and from schools,recreation centers, bus stops, and metro stations, buildingrapport and helping prevent conflicts.

Complete DPR strategicallydeployed its mobilerecreation resources atvarious locations acrossthe city, with importantfocus at targeted PSAs.Additionally, DPRparticipated in theMayor's Safer, StrongerDC Initiative, safetymonitoring at metrostations, schools, andtargeted PSAs, andengaged families on theEvery Day CountsInitiative.

Special Events (1 Strategic Initiative)

awareness andpractices ofhealthy foodpreferences andselections ofyouthparticipating inDPR activities. This Pilotnutritioneducationprogrammingand promotionwill meet five (5)after schoolprogramsreaching around100 Districtyouth.

Identify onelocation per wardto install healthyvendingmachines.

Strategicpreparations forsummer servicesfor at-risk youth.

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DPR has small parks that span across the entire city that canbe utilized as spaces to host small cultural arts programs. DPRwill organize a small concert series that tour across the cityutilizing the small parks as their performances stages. Thiswould serve as a cultural, educational and concert event thatthinks globally but acts locally by tapping into that manyembassies around the city we can make this a trulyinternational event. This is an event and series that no otherplace in the world can recreate due to the unique musical,cultural and political history of the city.

Complete DPR hosted 9 concertsin small parks across theentire District andrepresented the culturaldiversity found in thecity. In addition tomusical performances,improvisational theaterperformances took placein multiple parks.

Transportation (1 Strategic Initiative)

Support and Warehouse Services will work with DPR and OCTOIT Services to develop and implement a new managementsystem to inventory all goods (furniture and supplies) comingin and going out of the warehouse. This system would allowstaff to track all goods being stored. In addition themanagement software systems will make it possible to digitallymanage stock in a more cost effective way. The managementsystem can also provide report of items that need to besurplused/auctioned if not claimed for use within a period oftime. In addition would allow the agency to track spending andwaste. In FY 17, DPR will identify the system requirements,cost estimates and develop a project plan. In FY 18, DPR willimplement the new system.

Complete DPR has identified thespecifications of thesystem needed andresearched the cost.Currently, DPR isdetermining thepotential availableresources to implementthe new system in FY18.

Volunteers (1 Strategic Initiative)

Volunteers are important partners in assisting, promoting andcomplimenting DPR programs, facilities and events. Ouragency is very fortunate to have over 500 volunteers annuallydonating their time to support our mission. The majority ofDPR volunteers fall into two buckets, Co-Ops or Coaches. AsDPR continues to increase its efforts to better connect with ourdiverse community through outreach and educational events,the needs and the opportunities for volunteers evolves. In FY17 DPR will develop a third track of volunteer recruitment tosupport DPR city-wide events by organizing specific communityoutreach and marketing, both online and in communicationmaterials, to organizations and individuals for special events.This will include utilizing DPR's website, developing a newquarterly newsletter, and advertisements at volunteer fairs.

Complete Utilizing DPR's newvolunteer managementsystem, DPR was able tosuccessfully recruit over170 volunteers forspecial events in FY 17.Additionally, DPRengaged in outreach tovarious high schools toencourage students tovolunteer with DPR toearn mandatory servicehours.

DPR will utilizeSmall Parks ascommunitystages byorganizing aconcert in thepark series.

Develop andimplement anInventoryManagementSystem

Develop andlaunch anoutreach andrecruitmentcampaign toincrease thenumber of DPRspecial eventvolunteers.

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Documents

FY2017 Performance Accountability Report Summary of