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Future Proofing Clinical Services Jackie Edmond Chief Executive. Strategic Priorities 2011-15. Innovative responses to workforce issues. Future-proof clinic services. Agile and responsive to changing environment. Maximise uptake of SRH technologies. Invest in innovative IT. - PowerPoint PPT Presentation
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Future Proofing Clinical Services
Jackie EdmondChief Executive
Strategic Priorities 2011-15
Innovative responses to workforce issues
Agile and responsive to
changing environment
Improve services for Rangatahi Māori
Maximise uptake of
SRH technologies
Collaboration acrossservices
Future-proof clinic
services
Invest in innovative
IT
Where our clinics are:
What are we doing?
1. National Contact Centre
2. Phone and Skype consults
3. Phone advice for health professionals
Why are we doing it?• Improve access• New contraceptive
technologies and legislative change
• Increased expectations
• Long waiting times for appointments
How did we go about it?
• Strategic framework
• Agreed objectives
• Business case
• IT strategy to support
What success looks like:
• More Māori clients
• Client feedback positive!
• Cost-neutral
• Shorter waiting times for appointments
• MoH contract renegotiated
Where are we
at now?
• Contact centre up and running
• Telephone consults being trialled
Leadership Business case
Scene-setting
Project manager
Relationship with MoH
Challenges with staff communication
Overly ambitious timeframes
AND…