Future of Ticketing System

for Smart Transportation

Ir CS Chang and Ms Crystal Choy

Pypun-KD & Associates Limited

Agenda

Smart Transportation in Smart City

Overview on Existing Ticketing System

Problems / Issues of Existing System

Future Ticketing System

Some Reference Examples to Share

Challenges and Opportunities

Conclusion

Smart Transportation in Smart City

Urban Planning

• Smart City

• Integrated Development & Spatial Planning

• “Green, Efficient, Safe”

Transportation

Planning

• Smart Transportation

• Transportation & Traffic Strategy

• Integrated Transportation System (ITS)

System Design

• Smart Ticketing System

• Management & Operation

• Big Data

• Devices & Network

What is Smart City ?

Data

Platform

Network

Device

What is Smart Transportation ?

Traffic

Energy

Environment

Tolling

E-Vehicle

Railway

Bus

Ship

Airplane

Integrated

Transportation

System (ITS)

Management

Technologies

Integrated Fare Collection System

Role of Fare Collection System in Smart

Transportation

Smart City

Living

Railway

Environment

Bus

Economy

Ship

$400B

Globally!

Paperless Ticket

Smart Card Credit Card

Accessories & Ornament

Mobile SIM Mobile App

Overview of Existing Ticketing System

- Forms of “Tickets”

Vending/ Add-value Machine

Customer Service Centre

Authorized Service Providers

Online System Automatic Add Value Service

Overview of Existing Ticketing System

- Ways of Ticketing

Overview of Existing Ticketing System

- Fare Collection Scheme

Fare Collection Scheme

Overview of Existing Ticketing System

- Problems / Issues

Disperse & segregated Fare Collection Scheme

Wide range of “ticket” forms

Different service providers

Future Ticketing System

- Forms of “Tickets”

Basis

Form

Smart Card

Mobile

Accessories

Chip

Identity

Cloud

Future Ticketing System

- Ways of Ticketing

Future - Fare collection scheme

User schemes

Devices

Transportations

Countries

Back Office Computation

Reference Examples

Singapore

Malaysia

Indonesia

United States

United Kingdom

Europe (Cross-border)

Singapore

Land Transport Authority (LTA)

Feasibility study

Contactless ticketing

Conduct a pilot for account-based contactless fare

payment in Q4 2016

Use contactless debit / credit cards

Charge on card bills

Cooperation with banks

Malaysia

SPAD (Land transport authority)

Unified multi-modal ticketing system, for Kuala Lumpur

& the wider Klang Valley area

Cashless payment system (Roll out by early 2017)

Enable passengers to pay for:

Rail, Metro, Monorail, Bus

Support payment by:

Smart card

Debit / Credit card

NFC mobile phones.

Indonesia

The national railway’s Jakarta suburban train operating subsidiary PT KCJ

Electronic payment

IC chip contactless cards

Embedded wristbands

NFC mobile phone

Facilitate intermodal integration in the future

United States

Mobile ticketing

Chicago Transit Authority

Commuter rail operator Metra

Bus operator Pace

Mobile App

Purchase / Top-up

Contactless payment using NFC

+ Journey planner / Account management

Initial version: roll out by Q1

United Kingdom

The UK Cards Association (UKCA)

Funding from the Rail Delivery Group

To develop a framework

-> enable multiple contactless devices for pre-purchase

Single Pay As You Go

Replace cash payments

At the start of journey with known fare

Aggregated Pay As You Go

Travel multiple times/day

Records processed in back office

Calculate the charge with discounts (if any)

Pre-Purchase

Book a journey online

Store virtual ‘ticket” in the cloud database

Europe

Smart Ticketing Alliance - 24 Jun 2014

Transport smart card operators from 10 countries

Smart Ticketing Alliance founding members:

ITSO, UK

VdV, Germany

AFIMB, France / Calypso Network Association, France

UITP, International

Aim: Single transport implementation specification for EU on NFC

phones

NFC

Contactless Interface

Certification / Media security

Challenges

Challenges

Security

Sensitivity

Stability

Standard

Privacy

Political Concern

Opportunities

“Universal” Ticketing System

Increase

Patronage

Convenience

Reduce

Fraud

Greater

Flexibility

Increase

Customer

Revenue Better

Transportation

Strategy

Conclusion (1)

Smart City leads to Smart Transportation

Fare Collection is a core system to Smart Transportation (where the money comes)

Future fare collection should meet the following basic customer expectation:

Convenient to use

Secure

Cost effective

Sustainable

Environmentally Friendly

Conclusion (2)

Future fare collection should meet the

following operators’ requirements:

System Expandability

Advancement of Technology

RAM Requirements

Local and International regulations

Standardisation

What is next ?

Thank

you

Q&A