30
FUTURE OF SHOPPING IN INDIA

FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Embed Size (px)

Citation preview

Page 1: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

FUTURE OF SHOPPING IN INDIA

Page 2: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

WARNING!Carrying or Using Mobile Phones On Floor Is An PUNISHABLEOFFENCE

Page 3: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

SESSION OBJECTIVES

By session end you will be able to identify with:

1. About Naaptol

2. Naaptol- Introduction & Timeline

3. Naaptol – Why us?

4. Awards & Achievement

5. Naaptol- Broadcasting

6. Naaptol- Role

7. Naaptol Management

8. Fun & Earn

9. Naaptol Logistics

10. Customer Interface

11. Reach out to us

Page 4: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

About Naaptol – WHO WE ARELaunched in January 2008, Naaptol has grown to become one of India's largest comparisonbased social shopping portal. A one-stop destination for shoppers, that binds buyers andsellers in a lucrative network, we at Naaptol help people connect better making the wholeexperience of buying easier for you.

So, what do we do?

Every day, we connect you to millions of sellers, products and buyers in a segregated and clutter free environment that helps you decide easy. When the decision is made, buying automatically follows.

Who are we?

Naaptol today has grown to a number that only honestly, integration and passion towards what you do can bring. From a tiny one digit number we have grown to an organization of a massive 3 digit who strive each day to deliver you smiles from across the country.

Page 5: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

About Naaptol – WHO WE ARE

We have an extensive promotion strategy whichreaches customers through broadcast (TV),e-commerce (website) & m-commerce (mobile app).

We promote & deliver products in all over India.

Naaptol is India’s number 1 home shopping company present in 29 states &delivering products all across India. On 21 Feb 2016, we created a record by placing1,24,000 orders in one day which is highest ever in history of home shopping inIndia.

Page 6: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

2008 2009 2010 2012

Naaptol was founded as a comparison based website.

Naaptol started offering products and forayed into online sales

Naaptol started publicizing products through print

Naaptol launched India’s first 24 by 7 entertainment cum shopping channel –CINEMA TV. We started promoting products on Web-Print- Broadcast.

Naaptol- TIMELINEWe at Naaptol are not an overnight success but sequential step by step growth.Naaptol has sustained it’s growth patterns over last 8 years and introduced manyinnovative approaches in home shopping industry.

Page 7: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

2013 2015 2016

We launched– CINE21 in South India.

We became India’s first Home Shopping company to be ISO certified.

Naaptol is the 1st

home shoppingcompany tolaunch itself onHD.

Kolkata Centerlaunched forBengali Language

Naaptol created history by placing highest number of orders ever in a day, by any Home Shopping company.

Second Centerlaunched in Kolkata forHindi Language.

Naaptol- TIMELINE

2014

We launched our own 24 by 7 exclusive TV channel

Page 8: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- Why Us?Today NAAPTOL is in a completely different league and beyondcompetition.

✓ Naaptol was first brand to launch concept of comparisonshopping in India.

✓ We Promote-Sell-Support in 7 different languages. We are theonly e-commerce company with such extensive presence.

✓ We are the first brand to utilize Print-Broadcast-Websimultaneously.

✓ We are present in 29 states, with more than 5 Lakh products.

✓ Naaptol is the first TV Shopping organization in India to be ISOcertified.

Page 9: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL- AWARDS & ACHIEVEMENTS• In 2011 Naaptol was conferred with New Brand award by Star News.

• In 2012 We received Award for Retailer Of The Year.

• In 2013, Mr. Manu Aggarwal was awarded “Most AdmiredEntrepreneur” of the year award.

• In 2014 Naaptol.com gets honored as 'Retailer of the Year' with theAsia Retail Congress Award 2014.

• Again in 2014, we were awarded as “Most Innovative Retailerof the Year” at India eRetail Awards.

Page 10: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol is available in all major DTH including:

✓Videocon D2H.✓Dish TV✓TATA SKY✓Airtel DTH

NAAPTOL - BROADCASTING

Page 11: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL - ROLENaaptol is a facilitator of transaction. We promote products of various vendors and arrangefor product delivery at customer’s doorstep. We are not the manufacturer but we facilitateboth the CUSTOMER & SUPPLIER through our:-

Extensive product promotion Warehousing support

Logistics Support Customer Support

VENDOR CUSTOMER

Page 12: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- ManagementNaaptol is registered as Naaptol Online Shopping Pvt. Ltd with headquarters in Mumbai, Maharashtra.

CEO

MR. Manu Agarwal

COO

Mr. Hemant Bishnoi

CFO

Mr. Yusuf Khan

Page 13: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Today Naaptol has 5 contact centerswhich are headed by our Senior VPMr. Sourabh Srivastava:

1. Noida2. Hyderabad3. Kolkata (2 centers)4. Coimbatore

Naaptol- Management

Page 14: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- Fun and Earn &GrowthAt Naaptol, we not only strive for excellence at work but we also celebrate ourachievements and reward the results. When you work with Naaptol, you willget opportunity to thoroughly enjoy your work. You will be able to participatein:

✓ Fandoo Activities

✓ Recreation gaming breaks

✓ Join our Champs & Stellar for your exceptional performance

✓ Get various Recognitions & Rewards for your performance.

✓ Earn Incentives for your performance and increase your take home.

✓ You can apply for Internal Job Posting and grow with the company.

Page 15: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NOIDA – FUNDOO ACTIVITIES

Page 16: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NOIDA – FESTIVAL CELEBRATION

Food Festival

Independence day Celebration

Page 17: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NOIDA – REWARDS & RECOGNITION

Page 18: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL CONTACT CENTRE (HYD)

Page 19: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL CONTACT CENTRE (Coimbatore)

Page 20: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL CONTACT CENTRE (Kolkata)

Page 21: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL CONTACT CENTRE (Kolkata)

Page 22: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

NAAPTOL CONTACT CENTRE (Kolkata)

Page 23: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- LogisticsNAAPTOL delivers products all across the country through a chain of trustedlogistic partners (Courier, Post and LP’s) from our fulfilment centers(warehouse) and our sales partners.

✓ Delivering products through leading domestic& international courier companies.

✓ Logistic Partners (LPs) for superfast productdelivery.

✓ Service footprints all over India through IndiaPost.

✓ Faster & efficient product deliveries throughlogistic Sales partners.

Page 24: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- Logistics Courier :

Naaptol has tie-ups with India’s leading courier logisticscompanies. Couriers are distinguished from mail services by featuressuch as speed, security, tracking, signature, specialization andswift deliveries.

Indian Post :Naaptol intends to deliver products to all households

irrespective of where customer lives. We use India Post service to caterproducts in those areas where courier service is not available.

Logistics Partners :Naaptol has tie-ups with leading Logistic Partners (LPs) for

superfast product delivery. logistics Partners typically specialize in integrated operation, warehousing and transportation services

Page 25: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol has tie-ups with India’s leading courier logistics companies.Some are mentioned below.

✓ Aramex NPD✓ Ecom Express✓ Ecom NPD✓ Ecom Extended✓ Delhivery✓ Aramex✓ Express Bees✓ TCI

Naaptol- Logistics

Page 26: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- LOGISTICSNaaptol intends to deliver products to all households irrespective of wherecustomer lives. We use India Post service to cater products in those areaswhere courier service is not available.

Indian Post Services

Page 27: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- Customer Interface

✓ Multiple, Convenient & approachable access points.

✓ Telephone – Website

✓ 24 * 7 availability .

Page 28: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

Naaptol- Reach Out To Us

✓ Dial Our NumbersNaaptol has a different number for each source we publicize in.

✓ Visit Our Website.www.naaptol.com

NAAPTOL has it’s customer contact center in Delhi, Hyderabad,Coimbatore & Kolkata. To get in touch with us customers can:

Page 29: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival

WARNING!Carrying or Using Mobile Phones On Floor Is An PUNISHABLEOFFENCE

Page 30: FUTURE OF SHOPPING IN INDIA - images1.naptol.comimages1.naptol.com/usr/local/csp/staticContent/CRMTraningIndex/... · CFO Mr. Yusuf Khan. ... NOIDA –FESTIVAL CELEBRATION Food Festival