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1 | P a g e
Future Catering Services Co Serving since 2006
Profile at a Glance
Phone – 00974 44410020
PO BOX- 32098. Doha-Qatar
E-mail: [email protected]
Web: www.futurecatering.com
TABLE OF CONTENTS
1. ABOUT FCS (Future Catering Services)
2. FCS SERVICES OFFERED
3. FCS “CATERING WITH DIFFERENCE”
4. FCS VISION and VALUES
5. FCS STRENGTH
6. FCS COMMITMENT
7. FCS COMPLETED PROJECTS
8. FCS ON GOING PROJECTS
9. FCS DETAILS
10. FCS ORGANIZATION CHART
11. FCS OPERATION SYSTEM
12. FCS REFERENCE LETTERS
13. FCS REGISTRATION DOCUMENTS
ABOUT FCS
Since our inception, we have made our mark in the catering and allied service
industry by providing efficient catering services like,
Industrial Catering Remote site catering Institutional Catering Out door &Event Catering Cleaning & Laundry services Camp management Food Stuff Trading ,
And allied services customized to suit client needs.
Over the years Future catering Services have successfully managed Staff canteens and Executive lounges in multinational companies and prominent organizations for thousands of staff members ,and catered to numerous major events like Doha 2006 15th Asian Games hosted at Doha where we served up to 65,000 meals for the supporting staff of the “Mowasalat”. Empowered with highly Experienced and Dedicated Employees, we are capable enough to manage various commercial ,social gathering .We use the finest quality food and ingredients and deploy professional services to deliver the best. Over the years, our delectable cuisines and personalized services have enabled us in emerging as one of the leading name in Qatar‘s catering Industries.
Our Services Offered:
With our dedication and rich industrial experience, we Future
catering Services offer various services in the domain of:
1. Industrial Catering
2. Institutional Catering
3. Out Door & Event Catering
4. Cleaning and Laundry Services
5. Camp Management
6. Hospitality Services
7. Food Stuff Trading
Industrial Catering
The industrial catering section operates within many companies and industrial sites. Future catering Services is successful in its ability to operate within different segments of the industry whilst satisfying the diverse needs of the individual customers and clients.
At Future catering Services, we appreciate the enormity of time and economic constraints that Corporate Management and institutions are undergoing in ensuring the smooth operations of their staff canteen, cafeteria, and gust houses, etc. it has however been observed that Poor Recourse Management and operational ineffectiveness have constituted a grate liability and pain -in-the-neck for this companies such that further involvement in direct catering is not the least justified !
Our industrial catering services involves the provision of food and beverages on a large scale to corporate bodies, Institutions in their Cafeterias,Guest houses, Construction sites, labor camps,Remot area sites and other specialized locations through the installations and technical sustenance of effective operational and stock control systems.
Institutional Catering
Out Door &Event Catering
0
FCS provide catering services for various institutions such as,
schools, colleges, Hostels, Hospitals, Hotels, Gymnasiums, clubs,
EDR (Executive Dining Rooms),Government institutions Etc…
FCS offers a wide range of mouth watering cuisines through our
reliable out door and Event catering services for clients.
Cleaning & Laundry services
Hospitality Services
Food stuff Trading
FCS provides excellent services with regards to the
hospitality industry by the provision of waiters, waitress,
house keeping staff, Laundry Boys, kitchen steward,
cooks to the five star hotels, clubs, restaurants, etc…..We
offer a wealth of hospitality expertise coupled with
extensive hotel and food and beverage operations.
FCS is recently entered in the food stuff trading
sector for the supply of Foods, Grains, Spices and
Cooking Oils.FCS is focusing on bringing the best
quality products for the people of the Qatar,
The operation of the House keeping and
Laundry services to conform to norms by
inputting high quality trained staffs,
combined with standard equipment’s and
cleaning materials.
FCS “CATERING WITH DIFFERENCE”
Our objective is always to deliver customer satisfaction whilst participating in Clients’ commercial target achievements.FCS is in the business of satisfying client's needs with single, unified, all-inclusive complete service solutions:
a)
Capabilities:
FCS clients on a wide array of issues, regardless of industry sector. Our capabilities have been developed through years of experience providing support solutions for the most difficult, fundamental catering and related problems facing our clients. Offering regional reach with local experience, FCS capabilities are focused on the issues most important to our clients.
b) Local knowledge:
Extensive experience and capability in managing various projects locally, the technically qualified staff and detailed knowledge required to successfully develop and implement various projects. Our staff members proposed to engage in a given project are carefully selected based on their maturity, experience, knowledge and ability to effectively communicate and interact with our Customers.
c) Technical abilities:
A resource of highly qualified professionals unsurpassed in its depth of experience and knowledge. Such experience substantially sensitizes our team to the vigorous service demands of the institutional and environmental demands.
d) Team approvals:
Our approach to various Projects focuses on working closely with the Client and the Staff using the facility to ensure the delivery effectiveness of the proposed services.
e)
Management Follow up:
Regular scheduled and surprise visits of FCS management to sites and to the Client’s Management premises for the purpose of control and staff motivation. Consistency of standard levels is assed and feedback reviews are undertaken.
f) Quality assurance :
Quality control is carefully monitored by high-standards, by our specialized People in the various Catering and related Services requirements.
g) Health and safety:
Our primary focus is to protect our Business partners (Clients and Suppliers), our staff and the environment. At FCS we utilize specialist environmental health and safety Personnel, guided by local and internationally recognized laws and legislation, and developed in our policies. Thus are regularly communicated through training programs to our entire team. Random specialist audits at the work place subsequently ensure absolute compliance.
h) Menu planning:
Based on our considerable experience of the variation in the requirements of different clients’ nationalities and status, we are able to offer a complete menu selection tailored to different specific situations.
FCS VISION and VALUES
OUR VISSION FCS's focus on our core business of providing world class Catering and allied services, allows our Clients to focus on their core businesses.
‘Can-do’ attitude Have a passion for quality Meet needs, exceed expectations Win through teamwork Share success Be simply the best
OUR VALUES
Excellent listening skills Excellent service delivery Excellent Innovation activities Excellent, Balanced food Excellent motivated Personnel teams Excellent long term Clients partnership and trust Excellent atmosphere and professionalism
FCS STRENGTH
Our people: Being indulged in Catering Services we guarantee that both costs and service quality, meets the goal of our client’s requirements. We at FCS, consider our people as a biggest asset and it is because of this reason we also make sure that our employees are capable enough to meet the needs of our valued customers. Empowered with dedicated, qualified executives and work force with vast experience in the area of catering, and allied services.
Our commitment: Being a customer centric firm, we keep customers delight at our business domain and are committed to provide quality and effective Catering services & allied services at an economical price. We are also determined to invest periodically on research activities to improve our overall service quality. We are one of the leading names in this service industry to provide customer satisfaction through continual service improvement and regular follow-ups.
FCS COMPLETED PROJECTS
Industrial catering
Client name Number of man-day’s
served
1. Qatar Quarry (simsima quary,umsalal mohdcamp)
600
2. Industrial technology Qatar (NBK)
1000
3. Elite international
250
4. ETA star (Qatar navigation tower project )
700
5. Baytur (al Handassa complex) Baytur ( Qatar Islamic museum ) Baytur (Qatar National convention centere)
4400
6. Yuksel midmac
2600
7. Mowasalat
4000
8. Shimbo Qatar
400
9. Trags (umsaid shut down project)
600
10. CEM estro (alkhore camp)
400
11. QDVC(packed meals for lusail site)
300
12. Nurol Gulf Engineering
750
13. Handar
200
14. Vector 250
Institutional catering
No Institution name Year
1. Rabea school 2011-2012
2. Sumaih school 2011-2012
3. Al khansa school 2011-2012
4. Omar bin-khattab school 2011-2012
5. Ali bin ali taleb school 2011-2012
6. Al bayan school 2011-2012
7. Amne bint wahe school 2011-2012
8. Moza bint primary school 2011-2012
9. Moza bint mohamad secondary school
2011-2012
Event Catering
Events services
2006 Asian games
Delivered60000(sixtythousand) packed meals for mowasalats supporting staff for Doha Asian Games during 10 days
Turkish trade exhibition (Qatar exhibition center)
Catering and support services ,
Hotels and clubs
The Torch Doha Staff meels
Doha golf club Staff meels
FCS ON GOING PROJECTS (Industrial Catering)
No
Clients
1. Mowasalat (karwa) 6000 Man-day
2. Milaha (Doha Port)Pilot service Crews
3. Al attiyah Group 3800 Man-day
4. Handar Qatar 130 Man-Day
5. Vector electro Mechanical 100 Man-Day
6. Al Diyar 270 Man-Day
7. ETA MEP 900 Man-days
FCS DETAILS AND SUBSEDERIES
• Trade Name : Future Catering Services.
• Commercial Name : Future Catering Services Co. W.L.L
• Commercial Reg. # : 36954
• Address : P.O. Box 32098, Doha – Qatar
• Head Office : 4th Floor
Gridco Building
• Paid up Capital : Qrs. 200,000.00
• Immediate Contact person : Suresh koroth
• Contact No : 55291472
• Contact : (70554535)
• Office phone number : 44410020
• Number Of Delivery Vehicles : 12
• Number of Cars : 12
• Number of Buses : 3
• Number Of Employees : 270
SUBSEDERIES
1. KHAIFAN CENTRAL KITCHEN(AZIZIYZ)
FCS ORGANIZATION CHART
Chairman
Managing
Director
Business
development
Operation
Manager
Admin
&Finance
Manager
Cost controller
Unit managers
Executive Chef
Head cooks Personal
Officer
Chief
accountant
Purchasing
Officer
PRO Purchase
Driver Catering
supervisors
Cooks, bakers,
kitchen helpers
k
b
Waiters,Drivers,
cleaners
HSE Inspector
Store keeper
FCS SELLING PLAN
Day 1:Client Approach
Phone call sale OR
Tender document received
Day 7:First client meeting and or site visit
Attended by the commercial manager or operation manager.
1. Observe services in action. 2. Speak to customers. 3. Take photographs to floor equipment planet. After the presentation is
given by the client 4. Questions and answers following the client brief.
Day 10: Collecting inputs
Inputs are taken from:
1. Commercial manager 2. Operation team 3. Personal department 4. Kitchen and outlet designer 5. QA/QC officer 6. Finance representative
Day 14: Completing proposal and delivery to client
1. Review of current catering operations 2. Client objectives 3. Our vision 4. service profile 5. Menu 6. prices and bills of quantity 7. Staffing and management support 8. Purchasing and merchandise program 9. Training program and QA/QC Plan 10. References
Day 28:presentation of proposal
Proposal Presentation led by the FCS Catering manager The outline mobilization plan Management and operation support Personnel Quality assurance and quality control of FCS Operation system plan.
POST CLIENT DECISION
1. Client decision and award confirmation to FCS. 2. Proposed contract sent to client for signature. 3. Meeting with all head of departments 4. Re-visiting site 5. Hand over date ‘New Contract start’
Day 1 :Implementation of mobilization plan
Staffing Training Food hygiene and health and safety Waste and energy management Food, cleaning and disposable orders Choosing suppliers Menu Equipment Information technology Account management Finance
Day 2: Client signing the contract
Start advertising for recruitment where is necessary Appoint suppliers Prepare equipments, merchandise and information
Day 4:Meeting with the existing staff
Led by operation director Terms and conditions agreement Contract details in case of inquires questions
Day:7
Client to notify onsite contractors of change of caterer Finalize menu Place the food, disposables and cleaning orders. Finalize training plan
Day 10:Re-site visit
Meeting with the end user and existing catering agent Finalize agreement for hand over dates
Day 13: Hand over date
Meet with outgoing caterers Distribution and assigning duties, roster and job description of the new
caterer employees