Fussells Brochure 2016

2 | www.fussells.net

“For over 30 years we have served the Caerphilly community. From those taking their first tentative steps onto the property ladder, landlords seeking to maximise their investment, right through to downsizers. We have lived, breathed and cherished being a part of such important moments in your life, and will continue to do so.

At Fussells we focus on you, adapting our service to ensure we sell or let your home within a timescale that meets your needs. Having worked in the Caerphilly property industry for many years, we have been through market highs and market lows.

There is more to selling or letting your home than just the asking price, which is why we’re consistently evolving and embracing new technologies. We provide a service built on traditional values, and continue to be the agent of choice in the area.

My team and I look forward to helping you with your next move.”

Charles Fussell

Proud team agentsEven though we are an independent agent living and working in the community we serve, being a member of team allows us to access resources on a national level. Team have hundreds of members across the UK who are all linked via state of the art technology to create a uniquely powerful marketing network. This allows other agents to work on our behalf, giving you increased support for your property needs.

[email protected]@fussellsEAfussells.net


www.fussells.net | 3

Selling The Caerphilly estate agent that will get your home sold!

If you’re thinking of selling your home, the process can be daunting, even before you throw into the mix stories you may have heard from friends and family. For many of us, we are stressed before we even start.

Your home is your biggest asset and you have already made one of the toughest decisions: the decision to sell. Throughout our 30 plus years of serving Caerphilly we have been by the side of thousands of people in the same position you are in now. So sit down, relax and let us show you how moving home with Fussells is an experience you will enjoy.

Why sell with Fussells?Choosing the right estate agent to sell your home is not easy. You need to be confident that they will work tirelessly for you throughout the entire process. You also need to be assured that they will achieve the best possible price.

Why us? Because we get results!

As an independent estate agent we encompass everything you would expect from a local estate agent in Caerphilly, and more. Our long-standing team can provide you with a consistently excellent service, as many of our staff have worked with us for over 20 years. Our longevity doesn’t mean we stand still, though; we are continually educating and evolving, and are driven to provide you with a level of service that outshines our competitors.

From the moment we list your home until long after you have your new keys in hand, we will be dedicated to making the process as stress-free as possible whilst getting you the result you need.

Fussells – Unrivalled success with a touch of heart.

Selling Buying Letting Renting


Our approachAt Fussells, whether you are looking to sell, let, buy or rent, to us you are a person, not a property. Emotions play a huge role in the property journey, and you need to know that our actions speak louder than words. All good relationships start with trust; we want you to trust our experience, our promise to deliver and our determination to get results.

We fuse success with kindness, as homes are all about memories and we want you to start with only the happiest ones.

We believe in the value of long-term relationships; we are not only here to help you today but also in all your property experiences still to come.

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives”

William A. Foster




Why you should always stage your homePresenting your home for sale, otherwise known as ‘home staging’, is not a new thing, but today’s buyers expect more. Their opinion can be swayed simply by your clutter and décor choices, and they rarely ‘look past it’. Buyers want to be able to walk into a property and imagine it as their home. What’s more, did you know that a staged property often sells quicker and for a higher value than one that is not?

Getting your home ready for sale takes work, but the result could mean a significant financial reward.

Let’s start with clutter

Yes, we all have it; our homes are packed with ‘stuff,’ and now is the time to sort it out. Think of it as getting a head start on packing for your move. Do one room at a time and pack away things you won’t need before you move, take your unwanted items to charity shops and tidy away the pieces you are keeping.

Clean and fresh

With your clutter-free rooms, start by freshening up your décor. Decoration is a very personal choice so you have to forget your personal preferences and create an inviting space using neutral shades. Complete all those odd jobs you have been putting off until a rainy day and thoroughly clean your house from top to bottom, including the fridge.

Watch your space

Furniture has a great influence over how a home feels. Too much furniture and your rooms will feel small, too little and it won’t feel homely. You want to each room to feel spacious and welcoming.

Give a lasting first impression

Don’t just focus your energy inside; you need to do the same for any outside space too. Potential buyers are judging your home from the moment they approach it. You want your house to give a wonderful first impression, so add flowers and plants to bring colour and life. Tidy up your garden and give your door, windows and any fencing you may have a fresh coat of paint. The kerb appeal of your home will set the tone for the rest of the viewing, so make sure it’s good.

Your memories

Be careful of displaying too many personal photos and treasures. We know these hold many memories for you, but you want potential buyers to be able to envision it as their home, not yours.

Your home is now ready for photos!

Valuation

Valuing your home is is achieved through combining a multitude of data with our experience in the Caerphilly property market to provide you with an accurate valuation. We know that you want to sell at the highest possible price within a timescale that works for you. At Fussells, through working daily within the Caerphilly property market we know and understand how your property stands and can therefore provide you with an honest and realistic valuation.

At Fussells our established reputation and ability to get results, combined with our caring approach, is why for over three decades we have continued to be one of the top agents in Caerphilly.



How we sell your homeOur ethos is based on traditional values. Through our personal connections and network of contacts we can get the community talking about your property. This is the oldest form of marketing, yet even today it can be extremely effective. We combine tradition with technology to create a powerful marketing strategy with the sole purpose of selling your home.

Your property will be featured on a number of property portals, such as Rightmove, On the Market, as well as our own website fussells.net. With over 90% of potential buyers viewing houses online first it’s important that your home creates the right first impression, which is why we invest in high quality photography. We also undertake a range of other online and print advertising activities, including our social media channels.

Every property is different, which is why your home’s marketing plan will be exclusively designed. Our experience in the Caerphilly property market gives us a distinct advantage in knowing how to effectively market your home.

Viewings

We believe in accompanied viewings; you have given us the honour of selling your property and we don’t take this responsibility lightly. By meeting all potential buyers and guiding them through your home, we can gain an valuable insight into their thoughts, answer any questions and overcome any obstacles they may have.

How do you prepare for a viewing?

It’s great to add some finishing touches in advance of a viewing. Give your home a once over and add a vase or two of fresh flowers. A vase or bowl of lemons and limes in your kitchen gives a sense of freshness. Place clean fluffy towels in your bathroom and hide away your array of toiletries. If you have any luxury or designer lotions, potentially leave a couple out on display. Each finishing touch will create an emotional connection with buyers, which will start to make them feel at home.

Guiding you through the process

Your home is your biggest asset and whether you’re seeking to buy, sell, let or rent, you may be apprehensive about the process. Whatever your concerns, our team at Fussells are here to remove the fear and stress and make your property experience a positive one.

We’re always on call to offer you advice and guidance whilst doing whatever it takes to keep the process moving in the right direction. Working in the industry for so many years means our team have experienced every kind of problem and unexpected issue. This gives us a unique perspective on any given situation, allowing us to take control of what happens next.

Uncover the agent who is compassionately driven to get you the result you need.




Buying Start on the right trackYou may have started looking for a home, but before you make any decisions you need to ensure your finances are in place. In April 2014 the Mortgage Market Review was introduced, which was designed to help ensure you can pay your mortgage today but also should the interest rate change. To make sure you’re viewing properties you can afford, visit a mortgage specialist or financial advisor to get a clear understanding of your financial situation.

We can recommend an independent mortgage broker who will be able to search to find the best available mortgage for you.

Finding a homeWhether you’re a first time buyer or a second stepper, buying a home is fuelled with emotion. At Fussells we provide you with all the resources you need to make the right decision for you today, one that will continue to be right for years to come.

Like the majority of people in the UK, you will probably start your property search online. This is a great way to get a sense of what your budget can buy in the current market. Make a list of your requirements and be realistic and open-minded. You may be surprised to discover that we often find the type of property that you’re looking for is not necessarily the one you will buy. Viewing online is a great place to start, but you can only properly view a property when you are stood inside it. Don’t let photographs mislead you or cloud your judgement.


Do you want to be the first in line?Did you know that by registering with us we can let you know immediately when a new property comes onto the market? This also gives you an advantage when organising a viewing, as in many cases you could be the first through the door.

Getting to understand your wants and needs allows us to work for you! We can put together a selection of properties to meet your needs, or ones that you may not have explored. Who knows, your wildcard property may just be ‘the one’.

Viewing a homeViewing a home properly can only be done in person, not on a screen. Viewing a home can lead to a battle between your heart and your head. Your heart will give you the feeling that this is the one for you, where as your head will be playing with logical thoughts.

A viewing should never be rushed; you are making one of the biggest decisions of your life, so take your time. Walk around the home at least twice and ask questions, when viewing a home there is no such thing as a silly question.

All we ask is that you’re honest with regard to your thoughts on the property. If this is not the home for you, knowing this will help us to put together a more appropriate selection.

Continuing to helpAlthough our responsibility is with the vendor, we are still here to answer any questions you may have about the process, and we can also keep you updated. Once you have moved in and settled, we are still here should you need any advice on adding value to your home, or for when you are ready to move again.





LettingWhy let with Fussells?

Deciding to let your property is a huge decision and you need to make sure the agent you choose will be dedicated to protecting all areas of your investment. You need to be confident that they will manage your property effectively whilst achieving an optimum rental price.

As an independent estate agent we encompass everything you would expect from a local estate agent in Caerphilly and more. Our long-standing team will provide you with a consistent service, as many of our team have worked with us for over 20 years. Our longevity doesn’t mean we stand still, though; we are continually educating and evolving, and are driven to provide you with a level of service that outshines our competitors.

We also a Licensed Member of ARLA, as well as the Property Ombudsman. Our fully managed service is highly regarded within Caerphilly, due to the personal care you and your property receive.

Why us? Because we get results!



What you should look for when choosing a letting agent


How long have they been trading? Over 30 years experience in sales and 7 with lettings

Are they regulated by ARLA and NAEA? Yes, in fact Charles is a fellow of NAEA and also a Licensed Member of the ARLA, awarded to highly qualified and experienced agents

Are they a member of the Property Ombudsman or equivalent? Yes

Do they have a Deposit Protection Scheme? Absolutely, we use the government backed tenancy custodial deposit scheme (DPS).

What is included in your full management service? We are completely transparent, full details are stated in this brochure. Full details of our fees can be found on our website as well as in our offices.

Do they provide a rental valuation? We believe this is one of the most important parts to our relationship with a landlord. Conducting a rental valuation means that we both know the realistic rental value at that time for their property. We never inflate any figures to win business.

Will they advice you on how to present your property? We want you to achieve the highest yield possible, therefore will offer you advice on how to achieve this, this includes presenting your property.

How will they help you to stay compliant? We know how difficult it can be to keep up to date with the changing legislation in our industry, that is why we keep you informed for changes as they happen.


Staging your property to letEven though your property is for let, potential tenants are looking for a home. They want to find a property where they will feel safe and happy, as well as one they will love. In our experience, properties that have been well presented are let faster and for a higher value. Tenants are happy to pay that bit more for a property that has been cared for.

If your property is unfurnished, make sure that it has been freshly decorated and appliances are cleaned and in a good state of repair. Any tatty carpets or flooring should also be replaced and all remaining carpets and flooring cleaned.

If your property is furnished, make sure the furniture is in a good state of repair. Add some colourful accessories to bring life back into each room.

If you would like advice on how to effectively stage your property to let, contact our team today.

ValuationA high-yield is what you are seeking when you let your property; we work with you to find ways to increase that yield whilst also providing you with a realistic current market valuation. Valuing your property is achieved through combining a multitude of data with our experience in the Caerphilly property market. At Fussells we know and understand how your property stands and can therefore provide you with an honest and realistic valuation.

At Fussells, our established reputation and ability to get results combined with our caring approach is why, for over three decades, we have continued to be one of the top agents in Caerphilly.

How we let your homeOur ethos is based on traditional values; through our personal connections and network of contacts we can get the community talking about your property. This is the oldest form of marketing, yet even today it can be extremely effective. We combine tradition with technology to create a powerful marketing strategy with the sole purpose of letting your home.

Your property will be featured on a number of property portals, such as Rightmove, On the Market, as well as our own website, fussells.net. We also undertake a range of other online and print advertising activities, including through our social media channels. In addition to this we have our own quality database of potential tenants who we will notify with SMS and email alerts when your property is due to become vacant. We know you don’t want any void periods, and neither do we.



Keep your property and tenant safeKeeping abreast with new and updated legislation is essential, and we are committed to ensuring you’re informed and compliant at all times. The health and safety of your tenants is paramount, as a landlord you have certain minimal requirements you need to legally have in place.

Accurate paperwork

We would highly recommend that you keep accurate and up to date records of all paperwork relating to the health and safety of your property. This includes all maintenance reports and certificates.

Gas safety

As a landlord you are required to ensure where gas is supplied it has been installed and maintained. You must only ever use a gas safe registered engineer who will provide you with a gas safety certificate, a copy of which must be given to your tenant before they move in or within 28 days of the check.

Electrical safety

Any electrical appliances, such as a cooker or washing machine, must be safe to use. You are also required to ensure your property’s complete electrical system is deemed safe by a qualified electrician and checked at least every five years or earlier if advised by an electrician. Although you are not required to issue an electrical safety certificate to tenants, it is good practice to do so.

Fire safety

You are required to provide a smoke alarm on each story of your property. Although carbon monoxide alarms by law are only to be installed in rooms with a useable fireplace or wood burner, protect your tenants from the silent killer by installing them as standard. Fire alarms and extinguishers are also to be provided; HMO properties (Homes of Multiple Occupancy) require mains powered smoke detectors. Annual fire risk assessments (including electrical safety risks) must also be carried out annually for HMO’s. Regardless of whether you own one property or a HMO, all the furniture you supply must be fire resistant.

Legionella risk assessment

Risk assessments for legionella must be undertaken on all rental properties. It is also recommend that you run the water through taps regularly in those properties that may be empty for a period of time to help prevent this disease.

Repairs – Property safety

The responsibility for keeping your property in a good state of repair is down to you, the landlord. The Landlord and Tenant Act of 1985 Section II clearly states that the following need to be repaired and in working order.

• The exterior of your property and this includes any external pipes, gutters and drains.

• The supply of electricity, gas and water including sanitary ware such as basins, baths and WCs.

• All heating, whether it be water heating, gas fires or central heating.

If you are unsure about your health and safety responsibilities, please ask a member of our team.

EPC

The Energy Performance Certificate (EPC) for your property must be provided to your tenants prior to them moving in.



Managing your propertyWe can offer you two possible services:• Fully managed• Tenant finding only

Fully Managed This service has been designed for those who are looking for a more “hands off” approach to their property portfolio. As a landlord you are responsible for the maintenance of your property, but we can implement an agreement whereby we will take on this management for you. Our team are always on hand to manage and resolve any situation, with minimum stress to you. This is why we are trusted by an ever-growing number of landlords in Caerphilly. We have built key relationships with trusted contractors to guarantee work is completed swiftly and always to a professional standard.

Inspections are vital, as they can avoid unnecessary disputes down the line. We conduct inspections on a quarterly basis and a copy of the report will be sent to the tenant as well as yourself.

Understanding your preferences with regard to tenants aids our search for the right person for your property. We use an independent tenant referencing agency to undertake thorough reference checks, including employment, credit and bank accounts. As we meet each potential tenant we get a good idea of their character, which can provide valuable insight. All deposits are held with the Deposit Protection Service for your protection.

Overview of our Fully Managed Service

• Marketing your property

• Finding the right tenant

• Undertake referencing checks to approve tenant

• Undertake all necessary documentation such as your tenancy agreement

• Organise the tenant deposit scheme

• Undertake an inventory of your property

• Complete a schedule of condition from the inventory

• If your property is occupied we will notify utility companies and council tax departments of your tenants details

• Managing all monthly rents and ensuring they are paid on time

• Taking action should your tenant fall into arrears

• A full statement report will be produced monthly

• Visit your property on a regular basis and report our findings

• Provide a call out service for you and your tenant should there be an emergency

• Organise any repairs and maintenance by an approved and qualified contractor

• Manage all disputes and even liaise with the tenant deposit scheme provider should the need arise

• Undertake a full and final inventory and notify you of any issues

• Resolve situations swiftly and professionally with minimum stress



Tenant Finding OnlyFor those landlords who wish to manage their properties themselves we can help secure a quality tenant through our Tenant Finding Only service. We use an independent tenant referencing agency to undertake thorough reference checks, including employment, credit and bank accounts. Understanding your preferences with regard to tenants aids our search for the right person for your property. As we meet each potential tenant we gain valuable insight into their character, which can prove extremely beneficial when selecting a tenant. We will also produce your Assured Shorthold Tenancy agreement in line with current legislation for the agreed period.

Tenant deposit protectionYou are required to place all tenant bonds for Assured Shorthold Tenancies in a government backed tenancy deposit scheme. We assist all our landlords with tenant deposit protection.

Continued helpWe know you want to continually maximise your investment, which is why we advise all landlords to maintain and present their property to a high standard. A well-presented property can command a higher rental price, as well as attract a wider range of tenants to choose from.

A successful tenancy is all about the details, and at Fussells we are meticulous.





RentingStart on the right trackWhen renting a home you need to make sure you can meet the monthly payments, therefore we advise that you make sure you have done your figures to prevent any problems down the line.

Finding a homeYou may have started your search online, but the letting market can move extremely quickly, which means some properties could be let before you have had chance to view them. By registering with us, we can let you know immediately when a new property comes onto the market. This can also give you an advantage when organising a viewing, as in many cases you could be the first through the door. Viewing online is a great place to start, but you can only really view a property when you are stood inside it. Don’t let photographs mislead you or cloud your judgement.

Viewing a homeEven though you are renting a property we understand that you are looking for a home; therefore, don’t rush your viewing - you need to make sure this property is right. Walk around the home at least twice and ask questions; when viewing a potential new home there is no such thing as a silly question.

Peace of mindWhen renting a property you want to know you are in safe hands. We are Licensed Members of ARLA as well as the Property Ombudsman. No matter whether Fussells or your landlord is managing your property, your deposit will be held in a government approved Deposit Protection Scheme.

We want you to feel confident that your home is safe and will be maintained. Breaks and leaks rarely happen between 9-5, which is why our lettings team are always on hand. You can be assured that any issues will be attended to swiftly, professionally and at a time that suits you.

[email protected]@FussellsEAfussells.net

6 Market Street, Caerphilly, CF83 1NX

Documents

Fussells Brochure 2016