Further assessment or Pending BEO

Accept - Retry

Accept – SP Advised

C12: Reject – Not enabled

C14: Reject – AEA Site

C16: Reject – Not SDSL

C18: Reject – Not Real Time

C30: Reject – SP Advised

Accept – Provide PSID

Accept – Build Reservation

Accept – Build VP

Accept – SP Advised

Start

C10: Reject – Cannot reserve

If same problem – re-assess

Initial / Repeat Assessment

Initial failure likely due to data issue

Order cannot be met so needs to be rejected

BEO use supervisor override after verifying if order can be accepted, or reject due to capacity not reservable

= ‘Log Interest’

SMC manually issue VP Order / Complete Reservation task

C19: Reject – No Real Time

capacity

Reservation successful

BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04

Reason For Rejected OrderC10: Reject – Cannot reserve

Thank you for your order. Unfortunately, your order has been rejected, as there is insufficient reservable capacity at this exchange. We have logged your interest at this exchange. We will contact you when new capacity has been added, which is likely to be (insert month), to see if you still wish to reserve capacity. Contact with Service Providers will be made on a ”time-arrived order” basis. Please also refer to the BT Datastream Hourglass Report for information on the availability of capacity at this exchange.

Log of interest is retained

C12: Reject – Not enabled

Thank you for your order. Unfortunately, your order has been

rejected, as this exchange is not yet enabled for DSL services.

We have logged your interest at this exchange and will

contact you when this exchange is enabled to see if you wish to

reserve capacity at that time. Contact will be made with interested

Service Providers on a ”time-arrived order” basis. Please refer

also to the BT Datastream Hourglass Report for information as to

when this exchange will become enabled.

Log of interest is retained

C14: Reject – AEA Site

Thank you for your order. Unfortunately, your order has been

rejected, as this is an Exchange Activate exchange and is not

enabled for BT Datastream services

Log of interest is not retained

C16: Reject – Not SDSL

Thank you for your order. Unfortunately, your order has been

rejected, as this exchange is not enabled for SDSL services.

Please refer to the BT Datastream Hourglass Report for a list of

which exchanges support SDSL services.

Log of interest is not retained

BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04

Reason For Rejected OrderC18: Reject – Not Real Time

Thank you for your order. Unfortunately, your order has been

rejected, as this exchange is not enabled for Real-Time services.

Please refer to the BT Datastream Hourglass Report for a list of

which exchanges support Real-Time services.

Log of interest is not retained

C19: Reject – No Real Time capacity

Thank you for your order. Unfortunately, your order has been rejected, as there is insufficient real-time service capacity at this exchange. We have logged your interest at this exchange. We will contact you when new real-time capacity has been added, which is likely to be (insert month), to see if you still wish to reserve capacity. Contact with Service Providers will be made on a ”time-arrived order” basis. Please also refer to the BT Datastream Hourglass Report for information on the availability of real-time capacity at this exchange. This report is available from www.btwholesale.com/broadband in the BT Datastream product section.

Log of interest is retained.

C30: Reject – SP Advised

FINAL RESTING STAGE FOR ORDER.

NO MESSAGE REQUIRED AT THIS STAGE

BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04