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Fundamentals of Employee Engagement
With Katie Wells + Georgia Krewson
Welcome
• Testing, Testing…Is this thing on? • Tech support – Georgia 615-945-1118 • Professional Development/Building Blocks• Your Time – Ask Questions!
Meet Katie Wells
• Experienced hospitality trainer
• Masters in HR – Villanova• Certification in Diversity +
Inclusion Cornell• CofC Alum• Rescue Dog Mom to
Mabel + Sassy• Soon-to-be Human Mom
to Baby Josie, ETA June 2020
Meet Georgia Krewson
• Experienced hospitality operations leader, brand management and real estate investment sales
• Passion for supporting others and heart for hospitality industry
• Consultant, Leadership Coach, Trainer, Strategic Planning
• Mom to Michael and Bella• Top 5 Strengths: Learner,
Maximizer, Arranger, Input, Achiever
GOALS FOR THIS CHAT
• Difference between Job Satisfaction + Employee Engagement
• Learn the 3 Drivers of Employee Engagement
• Identify ways to take effective actions to improve engagement
High Performers Are Attracted to
High Accountability
Research shows…
11-19% of employees are highly engaged
40%-70% are neutral
10-20% are actively disengaged
You can see what a
disengaged employee looks like…
But what does that mean for employers…
Employees are less productive
Turnover
Absenteeism
Checked Out
Safety Concerns
Engaged Employees Positively Impact Revenue
Hampton Hotels Study● 100 Random Hotels
invited to participate in Employee Engagement Survey
● 14% difference in RevPar between top and bottom hotels
● 20% difference in RevPar between top and non-participating hotels
Job Satisfaction
An employee can be satisfied with their pay, or the hours they work, or some of the perks they receive from their job. But that doesn’t automatically mean they’re engaged.
.
Job Satisfaction
Satisfaction involves personal happiness with one’s job, while engagement indicates an employee’s sense of connection and commitment to advancing organizational goals.
Engagement vs Satisfaction
Engagement refers to purpose, focused
energy, and flow
Engaged people pour themselves
into work
Engagement is clearly distinguished from workaholism
Employee Engagement
• An individual’s sense of purpose and focused energy, evident to others in the display of personal initiative, adaptability, effort, and persistence directed toward organizational goals
Physical, Cognitive + Emotional Energy
The investment of physical energy translates into an increased display of organizationally valued behaviors.
The investment of cognitive energy promotes behavior that is more focused and mindful.
The investment of emotional energy promotes increased connections with coworkers and greater authenticity at work.
The Drivers of Engagement
Psychological Meaningfulness
Psychological Safety
Psychological Capacity
Psychological Meaningfulness
Challenge and Variety
Fit
Significance
Empowerment
Feedback and Rewards
Opportunities for Growth and Development
Coworker Collaboration and Support
Clear Performance Expectations
Example: Significance
Challenge: Variety
Psychological Safety
Lack of bias Trust Fairness
Respect Identity Threat Inclusiveness
Openness of Management
Identity Threat
Interrupting – A Microaggression
Psychological Capacity
PHYSICAL AND PSYCHOLOGICAL
WELL-BEING
STRESS BURNOUT OVERLOAD
THE BALANCE OF JOB DEMANDS VS. JOB
RESOURCES
CONFIDENCE IN ONE’S ABILITY TO CONTRIBUTE TO
SUCCESS
OUTSIDE LIFE (WORK-LIFE BALANCE)
Communication is KeyClear & Consistent Messaging
Open, Honest, Authentic
Alignment with Goals, Vision &Values
Clarity, transparency and accountability
Passion & Connection to the business
Conduct An Interview
1. How do you foster an emotional connection within your team?
2. How do you foster trust?
3. What are some strategies that you use to ensure that your team maintains high levels of motivation to do good work?
4. How do you help your team become cognitively engaged with their work?
5. Are there things that you do to help ensure that the members of your team don’t get burnt out?
Stay tuned – May 6th
Social Media During COVID-19
11:00AM – Noon – Open ForumRegistration Open
www.lowcountryhospitalityassociation.com