CallPro CRM is a feature-rich leading

telemarketing CRM solution that enables call

agents to be more productive and increases their

efficiency through powerful calling features. We

understand the importance of conversations in

today’s modern business world so CallPro CRM

has been built around the art of having good

conversations. The solution enables you to have

all the information about a client all in one place

that enables your agents to have a good

understanding of a contact’s interests about your

company.

CallPro CRM users will benefit from the powerful

features of the lead management software that

includes lead scoring, auto-dialling, in-built email

marketing campaign feature, agent performance

reports, real-time lead tracker, live dashboard

and being able to do call recording for training

purposes.

Have rich conversations with your contacts and

reinvent how you connect by using a market

leading technology. Enable agents to track and

see interactions made with your marketing

campaigns, forms filled out, downloaded

documents, website visits and many more

communication interactions.

For outbound calling, dialing the phone

automatically can make a huge difference.

CallPro CRM is able to dial via a number of

methods which include internal PBX phone

systems, standard land lines, a wide range of

VoIP systems and even mobile/cell phones.

To achieve maximum performance the best call

center telephony functionality is achieved by

using CloudCall, a VoIP service by Synety, which

means CallPro CRM can automatically dial and

hangup, link call recordings and show live agent

call status with listen/whisper/barge

functionality. The system is able to pause before

automatically dialing to give the agent the

opportunity to view customer details before

dialing.

With the ability to have 999 additional separate

CRM databases you are able to assign each of

your call agents a database to manage all of their

accounts. Then have all databases linked

together so you are able to see all interactions

made and restrict who can access certain

databases.

Importance of a Telemarketing CRM Solution

Telemarketing is a useful form of communication

for advertising/marketing and should be used in

campaigns to add a more personal experience of

interacting with your clients instead of just over

emails. When these telemarketing campaigns are

executed in the right way and you have rich

conversations with your contacts it can help build

and create new business opportunities.

“It’s not about having the right

opportunities. It’s about handling the

opportunities right.”

– Mark Hunter, Sales Trainer

When you engage with a contact and have a

memorable conversation with them you are able

to build an effective relationship with that

contact. Telemarketing does not just assist with

closing more sales but helps with lead generation

and enables you to understand your contacts

more.

“I have been using CallPro CRM for

several years and find it to be

excellent for my needs”

Jo Rhodes-Lewis, Tangible Marketing Solutions

For additional information please visit: www.callprocrm.com

© 2016 Quality System Solutions Ltd., E&OE all rights reserved.

For additional information please visit: www.callprocrm.com

© 2016 Quality System Solutions Ltd., E&OE all rights reserved.

“As an integrated telemarketing and

email marketing platform, it

performs efficiently, and is easy to

use for our team.

Dan Buckley, Beanstalk Marketing

Telemarketing CRM solution

CallPro CRM helps you to build strong relationships with your contacts and enables all of your telemarketing team’s

say the right things at the right time, to ensure your having insightful conversations with your clients. CallPro CRM

integrates with powerful calling software so you are able to call from within the CRM and with the unique wrap-up

panel you can make notes and summarize each call within a matter of seconds.

Close More Sales

In today’s digital age it can prove difficult to build relationships just over social media and email marketing, so

CallPro CRM is designed to help you build relationships and close more sales by using the power of outbound

calling.

Have Insightful Conversations— Engage with your contact’s interests they may have with your company so you are

making sure your having a relevant conversation.

Call Guides & Scripts— Ensure agents say the right things at the right time using on-screen scripts or call guides to

help individual agents engage more effectively and say all of the important information to help understand a

contact more or next steps to close sale.

Handle More Calls — The progressive auto dialler with call pacing functionality enables you to increase the amount

of calls handled significantly, therefore enabling you to ‘take on’ more business than ever before.

Wrap Up Panel — The unique CallPro CRM wrap-up panel ensures that no time is wasted between calls.

Build Better Relationships

Establish and create better relationships with all of your contacts through a powerful outbound calling CRM

solution that can be built around your business process and requirements.

Email Marketing — Create beautiful stand out mobile optimized emails within seconds without any coding skills,

then send out each campaign with a click of a button from within the account view.

Inbuilt marketing features— Build emails, landing pages, web forms using the inbuilt marketing campaign design

tool which allows you to preview these features before you send them out using the WYSIWYG editor.

360 Degree View of Contacts Interactions— Attach to an account profile all of a contacts interactions with your

marketing campaigns including emails they clicked on, website visits, previous calls made and much more. From

this it allows you to gin a good understanding of your customers interests and requirements.

Segmentation – Ensure you are getting in contact with the right people at the right time using the powerful

segmentation tool.

Clear View of the Sales Process

Understand what steps need to be taken to close a sale and ensure all of your sales team are in-sync by taking away

the need for training your teams on the process needed to finalize sales.

Marketing Automation — Make even smarter decisions by automatically sending out the correct information to

the right contact automatically using marketing automation when certain rules have been met.

Workflow management— Organize your day to day activities from within the CRM.

Integrated CRM— By having a CRM solution that integrates with your telemarketing, sales and marketing features

you have everything you need all-in-one place. Within the CRM you can call contacts, construct and send out

marketing campaigns, log call interactions, automatically track a contacts interactions with your messaging and

store contacts information and have a view of your contact history with a client.

Appointment Setting— As a key part of prospecting and the sales process, it’s crucial to be able to manage

appointments effectively. CallPro CRM has an internal calendar for every person which can be synchronized with

external calendars such as Google Calendar and Microsoft Outlook.

Track the Performance of Agents - In the scenario of organized outbound calling knowing all the various KPIs is

crucial. CallPro CRM can give you this information either on a dashboard (or wall-board), all from the click of a

button.

Calling Features

Boost your agents’ call productivity and increase business efficiency effortlessly using powerful outbound calling

features.

Best call center functionality with CloudCall by Synety — To achieve maximum performance the best call center

telephony functionality is achieved by using CloudCall, a VoIP service by Synety.

Minimal Hassle— Make full use of CallPro CRM with the inbuilt dialing functionality within CallPro CRM so you

don’t have to manually dial a number using the auto dialling feature.

Preview Dialling – View a contacts account details while you are calling them to bring up any recent interactions

that they made and previous contact history over calls.

“ FIVE CRM offers a good reporting

suite, and more advanced features

for monitoring and analysing our

campaigns.”

Dan Buckley, Beanstalk Marketing

For additional information please visit: www.callprocrm.com

© 2016 Quality System Solutions Ltd., E&OE all rights reserved.

Try out CallPro CRM and see how it can help you to build better

relationships with your contacts using the power of outbound calling.

Contact us today for a demo and a 14-day free trial.

UK: (+44) 01249 566 010

US: (+1) 844 227 3123