SECTION 1 – Management Summary

Choosing a system without paying careful attention to the implementation methodology is

somewhat akin to choosing a hospital for cardiac surgery based on its architecture but

ignoring the experience of the surgeon. No one selects surgery based solely on the hospital,

yet countless organization chooses systems based exclusively on architecture and

functionality.

The results are predictable. The new system is installed, orders get placed, product is shipped

and invoices get paid. Yet no one is really happy with the result. Quality of life at work

decline while employees climb the learning curve. What happened? A Contractor was

selected that provided a sound product BUT lacked a solid team of implementers and a

proven implementation methodology.

Successful implementation of a system depends on partnering with a trusted and competent

software provider. From the outset, and throughout the relationship, WMK should offer

process improvement suggestions based on its knowledge of BDPC’s business and

objectives. With the right partner, the system is maximized, the strength of each partner is

leveraged and significant benefits ensue.

A number of criteria should top the list in evaluating our proposal:

An Implementation Plan That will ensure success

A successful implementation should begin almost as soon as BDPC begins to communicate

with WMK. Not only are challenges, needs and goals articulated at the very beginning,

specific about the organization’s structure and culture are communicate.

A clear understanding of BDPC business

WMK totally understands the business environment of BDPC. We can identify the business

processes and challenges that are basis for selecting the right vendor for this job. As short

term and long term goals are described, WMK is able to show how their people and the

software can accomplish those goals, step by step.

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A change agent

The success of the implementation depends on an organization’s openness to change. Change

is not always embraced by all individuals, so the first step is to ensure that the BDPC – top

management supports the vision, the selection of the vendor and the implementation project

from commencement to completion. WMK should possess the ability to lead BDPC

confidently and rapidly through the change process as a Change Agent. One who can explain

near-term and long term benefits of the proposed changes, while being sensitive to each

employee’s level of change acceptance.

Main Contractor – Profile

WMK Resource Management Services Sdn. Bhd. (WMK) is a member firm of WMK Group

of Companies, which was registered in 1982 in Brunei Darussalam.

The main business activities are two-folded. Firstly, in the area of Information &

Communications Technology and secondly in Training. The vision for this two-pronged

approach to servicing the needs of the business community in Brunei Darussalam is

envisaged in the following statements :

a) “Bringing Management Expertise to You”

This vision is directed towards bringing management expertise to local entrepreneurs

providing them with the knowledge to improve their business skills.

b) “Bringing Technical Expertise to You”

This vision is directed towards bringing technical expertise in the area of Information

& Communications Technology to the business community in Brunei Darussalam.

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WMK is proud to obtain recognition of premier training organizations, which have made us the

authorized Training Centre to conduct their courses. Some of the organizations currently represented

are as follows :

1) Biztrak Business Intelligence Accounting Software

2) UBS Software

3) DELL Channel Partner

4) PartnerSoft Point Of Sales Software

5) Business Objects

Presently WMK is a Business Partner with DELL Computers, Biztrak Business Software Sdn Bhd –

Malaysia ., Business Objects Malaysia Sdn. Bhd. formerly known as Seagate Software International,

UBS Corporation (M) Sdn Bhd as their authorized resellers for their range of products and services in

Brunei Darussalam.

Some of the prestigious projects/implementations WMK has undertaken are :

Ideal Group of Companies

The Brunei Economic Development Board

Ministry of Finance – Payment Section

JTB – AR System ( Ministry of Finance )

Hua Ho Group of Companies ( Farming, Warehousing , Trading & Finance )

Malar Setia Group of Companies ( Stock Inventory , Trading & Finance )

B.T. Group of Companies

Jerudong Park Country Club – General Accounting & Fixed Assets System

Archipelago Group of Companies

Tri-Star Shipping & Trading Sdn Bhd – Accounting System

Pahaytc Sdn Bhd

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MCSB – Microsoft Certified CoursesTraining

Institute Perkhidmatan Awan

** Microsoft Office packages ( Words, Excel, Powerpoint )

** Programming Courses

** Web based Mail, Chat/ Web site Design

** ADOBE Pagemarker / Photoshop / Multi-Media

** SPSS for Windows

** Productivity/ IT Project Management

Ministry of Foreign Affairs & Trade

** Microsoft Windows Servers 2003

Ministry of Development

** Project Management

** IT Management

** FileMaker Pro

Ministry of Industry & Primary Resources

** ADBOBE /Mulit-Media

** Java Programming

Accenture Pte Ltd

** Microsoft Project 2002

Jabatan Telekom Brunei

** Crystal Report Version 9 – Certified Course

WMK also develops a number of tailor-made software to meet the needs of our various customers.

The range of software developed include Customs Declaration System, Payroll System, Insurance

System, Legal Information Management System, Transport and EDI Shipping Software, Customer

Tracking System, Hotel Management Information System & Logging System.

We fully recognize our customers’ requirements for their projects, and strongly believe we possess the

right partnerships, products, skill sets, experience and creativity to produce the best environment,

which helps their users acclimatize, and achieve rewarding value.

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We are also ready to provide adjustments and improvements to all our customers, according to their

requirements to provide the best practice of information technology methodology practices.

We are also preparing to invest in resources to customize for the authority for the system’s future

expansion & made provision to integrate with other legacy system subjected further studies and

review on their current systems.

We are confident to supply the correct solution for any projects with the best service, best technical

solution and best financial support.

Our Winning Factors :

Industry specific knowledge

Horizontal domain experience

Full service solutions

Local company with local presence

Strong client base and track records

Strategic partners

Clear mission statements

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Section 2 : Software Overview

Biztrak ’ s online, real-time accounting and business intelligence software was designed and

built using advanced object-oriented development tools. The software deploys 32-bit

processing with a true Windows-based graphical user interface (GUI), and has been built on a

single, integrated SQL relational database engine (Sybase ASA). Biztrak also offers open and

scalable client-server architecture.

In other words, the underlying architecture and robustness of Biztrak are of the highest

quality in the world today. This means that the user will find that our software offers

improved functionality, performance and scalability. It also means we have been able to build

in so many tightly-integrated features designed to assist users to run their business more

efficiently and effectively. Some of our features are described below.

FEATURES BENEFITS

Open Architecture Biztrak’s state-of-the-art open architecture design allows your

software to read the data from Biztrak database, and data from your

software can be posted to Biztrak’s e-bridge, a free tool provided by

Biztrak offer convenient ways to import or export migrate data, and

easily interface with third-party applications.

BizInt Wizard

(using OLAP)

BizInt Wizard is an Online Business Intelligence tool using pre-

configured Seagate OLAP cubes. It enables user to undertake detailed

analysis on their sales, purchasing, financials, materials and labor &

overheads by the simple use of their mouse: dragging and dropping

any dimension or drilling down to the lowest level field to get needed

information. Information can be presented graphically in the format

that you desire.

BizInt Wizard cubes can also be sent via email to your accountant to

enable him to perform detailed analysis of business performance.

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Online Wizard Biztrak’s Online Wizard provides step-by-step guidance to the user.

The menu or the F1 function key launches the Online Wizard from

any window, providing assistance to the user on the very issue he is

faced with. Set your own pace and slash your learning curve with the

“How Do I” instructions and “Getting To Know” information using

advanced interactive training methods. Alternatively, type the word to

locate every occurrence of a word or phrase that may contained in a

help topic. To aid in your search, you can even have the word

highlighted in the selected topics.

Virtual Close Run the Income Statement, Balance Sheet or any reports for any range

of dates anytime without the need for a period-end closing exercise.

Biztrak’s real time online system is programmed to update all relevant

books by single point entry.

Flexible

accounting period

Store as many years of transactions as you want. The system allows

user-defined unlimited accounting periods. To avoid posting

transactions to wrong periods, you can assign status to period.

Email enabled Use the built-in email capability to email any business forms, reports

or listings to your customers, suppliers and accountant, thus, enabling

you to develop closer, and more profitable relationships.

Layout designer Customize any reports, listings or business forms the way you want

the layout to appear. Feel free to move/add/delete/resize columns;

modify texts, fonts, colors, etc. You can also add you own logo.

Supports multiple report, listings or business form formats for those

who want to use difference layouts formats for different purpose.

Simply customize the format, save as template and load the required

format whenever you need. You can even customize difference sets of

forms and document number to different groups of customers.

Default Account You no longer have to worry about assigning the wrong accounts code

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Settings for your regular accounting entries. By selecting pre-defined

accounting entries in general ledger, sales journal, purchase journal,

receipt and payment, all the correct accounts codes will be populated

automatically for you. Further, whether user-defined or preset via

sources codes, each line can have its own remarks

Step by Step Guide

in Company Setup

Through Setup Wizard, you will be guided each step of the way in

setting up a new company.

Easy sort You can easily sort and re-sort your information by simply clicking on

a particular column heading. You can even specify sort columns from

the sort icon at the sheet bar, which allows user to do multiple sorting.

There are various combinations of parameters for user to select from

depending on the user’s preference.

Drill-down

Capability

You can drill-down to the original transaction in reports and inquiry

windows, allowing you to zoom in and understand a particular issue

quickly and effectively.

Customizer & user

defined fields

Use Customizer to customize the look and feel of heavy-input screens

like invoices, sales orders, etc. Add up to five extra fields and labels if

necessary. The same fields can also be added to the query screen to

enable later search function. You can subsequently include all the

custom fields to the listings and business forms.

System Manager

and Security

Extensive security system allowing control of access by company,

function, module, screen and even specific tasks like

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ass/delete/email/print. Add passwords where applicable if you like.

There’s also access log and user defined auto log-out.

You can choose to lock all transactions, specific transactions or a

range of transactions with specific dates to prevent them from being

accidentally modified, deleted, or tampered with.

Comprehensive

Reports &

Statements

Choose from over 140 reports and listing for your business needs.

Reports can be viewed on-screen and/or printed in color as a chart or

graphical format, exported to your favorite spreadsheet (Excel, Lotus,

etc.) or emailed directly from within Biztrak to any third party.

With our free e-document viewer, the receivers can view the reports in

their entirety. You can customize the reports from the standard reports

provided simply by dragging and dropping report column headings

and saving them for later use.

You can create your own Income statements, Balance Sheets and Cash

Flow reports in additional to the standard reports provided to meet

your reporting requirements. You can define how many rows you

want to have in your reports and decide what information will be

displayed in each row.

Foreign Currency Automatic exchange rate conversions for foreign currencies. You can

maintain foreign exchange rate to more than 4 decimal places in all

input screens and reports.

System Manager

Access Control Controls access by company, modules, screen or action such as edit,

delete or print.

Option to Lock

transaction/

Documents

Option lock all or selected financial transactions, inventory

documents, Sales Order, Sales Quotations and Purchase Orders to

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prevent any modifications or deletions.

Audit trails Activate audit trail report for added security.

Backup Biztrak database utilities allows user to backup data for archive.

Auto Log-Out Supports access log and user-defined auto logout.

Credit Checks Set up credit limit and credit terms checks.

General Ledger

Analysis Analysis up to 9 levels of accounts. This gives the flexibility of

performing detailed analysis at any level of account.

Chart of Account User defined chart of accounts.

Fiscal Period Can re-open a closed period and post a new transaction. Balance

automatically recalculated.

Control Restrict access to allow either view, input or print option.

Financial Reports Income Statement, Balance Sheet and General Ledger listing

Budget Module to compare to actual and to record outstanding budget

balance.

To be able to compare MTD, QTD, YTD of current Year vs Prior

Years.

Cash & Bank

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Bank

Reconciliation

Facility to do bank reconciliation and print report

Petty Cash TO record movement of cash during the day and print daily petty cash

movement report. Allow also for fund transfer from cash to/from

bank.

Accounts Receivables

Automate Task &

Create Recurring

invoices

Enter invoice template for those with fixed recurring payment. Enter

the information once and the system will automatically generate the

invoices according to the schedule established.

Pre-view invoice and review error prior to printing final invoice.

Accounting entries automatically generated and posted into General

Ledger.

Receipts Should allow on-line receipting against specific invoice and ensures

that the debtor records reflects current receipting transaction.

Print official receipt

Credit Note / Write

off

Issue Credit note

Allow write off of bad debts

Auto numbering of CN

Debit Note Issue Debit Note

Preview DN and review for error prior to final printing of DN.

Auto numbering of DN

Reports Monthly Statement of Accounts

Debtor Ageing analysis

Customer Ledger report

Accounts Payable

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Purchase Order Auto generate of PO

Auto numbering of PO number

Preview of PO and review for error prior to final printing.

Automated procedure to select or print Purchase Order and match

invoices and goods receipts.

Invoices Records posting date and invoice/document details

Mandatory supplier reference (invoice no.) if duplicate – system

will generate a warning.

Multi-Currency function

Credit Note Credit Note within A/P to net off invoices.

Payment Auto-compute of foreign currency gain/loss

Auto printing of cheque and payment voucher

Bank charges incurred by TT can be posted with the same payment

transaction.

Reports Creditor Ageing Summary report

Creditor Ledger Detail report

Fixed Assets

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Recoding Allow automatic classification of Assets into different categories ie:

Office Equipment, F & F, Computer Equipment, Motor Vehicle.etc.

Mandatory field for depreciation to commence wef date.

Allow auto calculation of depreciation charges monthly and charge to

GL according to a pre-defined date.

Allow choice of depreciation method ie: straight line, reducing

balance method or none.

Allow for capital improvement of assets.

Allows for assets revaluation.

Allow for Assets disposal.

Reports Fixed Assets Register by category

Fixed Assets Summary by category

Fixed Assets Addition For the Year

Fixed Assets Disposal For the Year

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Section 3 : Implementation Services

The methodology adopted by WMK for this project is the Implementation Methodology

model. Knowing what to expect during and after implementation can circumvent many

problems. We must be able to articulate and document the specific of the implementation

process and should be thorough. In a well constructed methodology, we should conduct a

formal survey of the organization to gain a comprehensive understanding of the business

environment and goals and be able to clearly delineate them in a report or profile. As a check

for both the contractor and organization, the written profile should be referred to throughout

the implementation process and should be used as a road map in setting expectations,

guidelines and direction.

There are seven (7) stages in this model:

a) Discovery

b) Strategy

c) Business Analysis

d) Education

e) Application Configuration

f) Readiness assessment

g) Deployment

Implementation Planning From the outset

In this model, implementation planning begins before the prospect becomes a client. With the

early involvement of an implementation manager (Project Manager), a smooth transition

from order to implementation can be expected. This resource provides an understanding of

the typical implementation life cycle, milestone events, terminology and all other details of

the project.

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Factors influencing Implementation Success in the Twenty-First Century

Experience

Experience is a valuable commodity and a vital ingredient for guaranteeing the success of any

major project. More than consultants who know their product, implementation consultant

should have extensive actual experience in addressing the day-to-day issues with which

organization are confronted.

Because these implementation consultants must be able to advise, instruct, apply creative

solutions, resolve process issues and leverage the organization’s resource.

Project Management

Next to selecting the right software solution, the planning and overall administration of an

implementation project may be the most important part of the business systems initiative. For

many organization, a software implementation project occurs once, maybe twice, in a tenure

of its employees. Organization often have staffing constraint and/or limited experience in

implementing software and are not prepared to lead their own implementation efforts.

Resource coordination, project planning, team organization and leadership, process re-

engineering, problem resolution, communications, and more are all essential to the success of

an implementation project. It is the key to completing the projects on time and on budget. It

can eliminate surprises at go-live versus a project that costs substantially more than original

estimates and doesn’t satisfy the need of an organization.

Business Process Re-engineering

Business process re-engineering (BPR) is the analysis and design of workflows and processes

within and between organizations. It seeks radical improvement of processes rather than a

focus on incremental change and gradual improvement of processes around desired outcomes

rather than desired tasks. It integrates information processing work into the real work that

produces the information. Information technology becomes the enabler of the process re-

engineering.

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A model BPR methodology employs six steps:

a) Develop and define the business vision and operating objectives

b) Identification of high – impact processes to be redesigned

c) Detailed documentation of existing processes and performance metrics

d) Identify information technologies that will influence process design

e) Design and prototype the new processes

f) Implement the new processes.

Database Conversion

The migration of data from one or more legacy systems into the new database is an integral

part of every implementation project. Whether straight-forward or complex, WMK will

prepare to work with BDPC personnel to develop a solid strategy for converting these data

for use in the new system.

Education and Training that empowers

The key element missing in many “template-driven” implementations is education. This is

the driving force in moving an organization beyond marginal benefits to a significant returns

on investment. With education, users learn to use the system beyond order-taking or

inventory tracking. They gain understanding in how to use the system to shorten response

cycles, improve cash flows and increase productivity.

Success Factors

Implementing a software project is large undertaking. It is much more that just installing new

software. Considerations include:

Resource commitment

Plan to assemble a cross-functional team to assess processes, recommend improvements and

guide the implementation.

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New technology

The new technology infrastructure may be different from your existing system and the IT

manager or system administrator will likely need education to make the transition. Users

across the organization may be less efficient as they adjust to new entry displays and

functionality. During this time, employees may need reminders of the benefits the new

technology will bring within a short time as they use it.

Summary

Implementing a software is more than just technology. It is an investment in the business and

its people. It is not difficult to place a system within an organization and let them try to use it

with training “how-tos”. What is more challenging is implementing the system into a

company’s culture where it becomes an integral part of developing a business and fulfilling a

vision. The latter takes an investment in time and resources.

Carefully evaluate their plans to see if they are really just installing or actually implementing.

Partnering with a software provider who is committed to its clients’ success and has the

experience and methodology to help achieve that success, ensures that maximum return will

be realized on the technology investment.

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Company’s Background

Company Name: WMK RESOURCE MANAGEMENT SERVICES SDN BHD

Project Role:(Tick √ where applicable below)

Applicant (X )

Lead Member of Consortium( )

Member of Consortium( )

Domestic Sub-Contractor( )

Consultant ( X )

Scope of Works Undertaken:(Write a summary of scope of works to be undertaken and where applicable supplement

with attachments to elaborate the details of scope of works to be undertaken)

To supply & maintain Facility Management software inclusive of hardware & systems.

In operation since (please attach certificate of registration with registrar of companies):

2002

Address: NO. 31, BLOCK “D”, GADONG CENTRAL COMPLEX, SIMPANG 21, JALAN GADONG, B S BEGAWAN BE3719, BRUNEI DARUSSALAM.

Telephone: +673222 0056

Email: miketan@wmkgroup.com

Total No. of Staff: 9

Total No. of Administrative Staff:

2

Paid-up Capital (B$):

100,000

Staff To Be Involved With This Project

No. Name Citizenship / Resident Position

1 Michael Tan Malaysian Account/Project Manager

2 Daniel Koh Malaysian Project Co-ordinator/Trainer

4 Shahrizan Bruneian IT Technician

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Crystal Reports 2008

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New “what-if” functionality makes it possible to change report variables for

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Reports are now tied to more of a business process allowing you to make decisions

and perform tasks directly from within the report, e.g. order more inventory!

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Crystal Reports 2008 is Better Than Ever

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Hardware - Dell PowerEdge Server1 Unit Dell PowerEdge R210 II Rack Mount ServerIntel Xeon E3-1220L CPU 2.20 Ghz 3M Cache Integrated Broadcom 5709 dual-port Gigabit Ethernet 3-5” Chassis for PowerEdge R710Riser with 2 PCIe x8 + 2 PCI e x 4 slots8GB Memory (2x4GB) RDIMM1333Mhz Dual ranked 1x500GB 3.5” 7.2K RPM 6Gbps SED SATA Hard DriveC9 : NO Raid for PERC H200 1-2 SATA/SAS Controller20” LCD MonitorDell Mouse/KeyboardMicrosoft Windows 2008 Server x64 R2 Foundation Edition

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