Full House Management

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    Folio/ master bill: Another name for a guest folio is the guest ledger. A guest ledger is the collectionof all accounts receivable for current registered guests in a hotel, resort, and motel. A guest folio isthe account of the guest who is currently registered. The guest folio will have the customers name,

    address, phone number, and credit card information on file when they check into a hotel, motel, orresort. It is also considered to be the master bill.

    City Ledger: In hotel accounting, the city ledger is the collection of accounts belonging to non-registered guests. This is distinct from the transient ledger (or front-office ledger, or guest ledger),which is the collection of accounts receivable for guests who are currently registered.

    A city ledger, also called a house ledger, is a hotel's accounting method for tracking non-guesttransactions. Hotel accounting is divided into front-office and back-office operations. The front-office typically deals with registered guests and records their transactions to the guest ledger.Money that the hotel handles that is not attributable to a currently registered guest becomes part ofthe city ledger and is handled by the accounting department in the back office.

    Accounting systems use ledgers to collect related accounts. A city ledger is a collection of relatedaccounts that tracks money a hotel brings in that is not part of a transaction associated with acurrently registered guest. Some hotels use different terminology for the city ledger, calling it thehouse ledger or the non-guest ledger. Whatever the ledger may be called, however, the functiontends to be the same in standard hotel accounting systems.

    City ledgers typically contains at least four accounts. The first type of account is set up for individualsand businesses that use the hotel for meetings and events. Money collected from these types ofcustomers are processed by the hotel's accounting department, instead of the front desk. Usually,these customers receive a monthly bill or invoice that details charges associated with the event,rather than charges from a hotel stay. Weddings, conferences, seminars and group meetings areexamples of events that would be tracked by this account in the city ledger.

    On this same note, the second type of account handles transactions for traveling executives. If acompany has an open account with the hotel that allows any of the company's employees to staywhile they are in town, the transactions are recorded in the ledger as a company's house account.The accounting department typically bills the company monthly for the charges generated.

    Another city ledger account typically acts as a credit card holding account. When a guest uses acredit card to make payment, the amount is transferred from the guest ledger to the city ledgerwhile the hotel waits for the credit card company to release payment. This reflects the fact that theguest is no longer staying at the hotel, so the open account cannot remain with the front desk. Oncethe guest leaves, the hotel's accounting department is responsible for making sure that the creditcard company remits payment.

    Guests who fail to settle their bills when they leave also have the amounts transferred to an accountin the city ledger. The accounting department becomes responsible for initiating collectionproceedings against the person or following up as needed. This ensures that the hotel departmentthat is most able to manage a collection process is assigned to the task.

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    Petty cash: Petty cash is a small amount of flexible funds in the form of cash used for expenditureswhere it is not sensible to make any disbursement by cheque, because of the inconvenience andcosts of writing, signing and then cashing the cheque.

    The most common way of accounting for petty cash expenditures is to use the imprest system. Theinitial fund would be created by issuing a cheque for the desired amount. An amount of $100 wouldtypically be sufficient for most small business needs as the expenses to be covered are for smallamounts. The bookkeeping entry for this initial fund would be to debit Petty Cash and credit bankaccount.

    As expenditures are made, the custodian of the fund will reimburse employees and receive a pettycash voucher with a receipt/invoice attached in return. At any given time the total of cash on handplus reimbursed vouchers must equal the original fund.

    When the fund gets low, e.g. $20 remaining, the custodian (a bookkeeper or a member of the

    administration staff) requests a top up and submits the vouchers for reimbursement. Assuming thevouchers add up to $80, an $80 top up cheque is issued and an $80 debit towards office expenses isrecorded. Once the cheque is cashed, the custodian again has cash at the original amount $100.

    Point of sale (also called as POS or checkout) is the place where a retail transaction is completed. Itis the point at which a guest makes a payment to the hotel in exchange for hotel services. At thepoint of sale the retailer would calculate the amount owed by the customer and provide options forthe customer to make payment. The cashier will also normally issue a receipt for the transaction.

    Postings : the process of transferring entries from a journal of original entry to a ledger. Posting isneeded in order to have a complete record of all accounting transactions in the general ledger,which is the source document used to create financial statements.