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FUJIFILM Holdings Corporation Document Solutions
May 17 2016May 17, 2016
Fuji Xerox Co., Ltd.FORWARD-LOOKING STATEMENTSForward-looking statements, such as those relating to earnings forecasts and other projections contained in this material,are managementʼs current assumptions and beliefs based on currently available information. Such forward-lookingstatements are subject to a number of risks, uncertainties, and other factors. Accordingly, actual results may differmaterially from those projected due to various factors.© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Contents
Strategy and Performance in FY2015 d FY2016and FY2016
Asia-Pacific and China BusinessGlobal ServicesProduction ServicesOffi S l tiOffice Solutions
Strengthening Corporate StructureStrengthening Corporate Structurein FY2015 and FY2016
*Asia Pacific (AP) includes:li l d i l i h il d
© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Australia, New Zealand, Singapore, Malaysia, Thailand,Taiwan, Vietnam, the Philippines, Korea, Hong Kong and Indonesia
Overseas Sales Ratio of Fuji XeroxShows steady growth in overseas business, especially in Asia-Pacific and China.
FY2009 FY2015
JapanOtherRegions JapanOther37%
g63%
Japan
50%Regions
50%
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 2
Expanding New Business SegmentShows steady expansion in Global Services and Production Services.
Consolidated Revenue by Business Segment
FY2009 FY2015
Gl b lGlobalServices
OfficeProducts& Printers
OfficeProducts
&ProductionServices
GlobalServices
&
68%32%
& Printers Products& Printers
59%41%
Services &ProductionServices
59%41%
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 3
Changes in Revenue and Operating Margin
11.0 %
12.0 %18000
8.5 % 8.6 %9.2 %
9.0 %
10.0 %16000 Operating Margin
11 32511,780 11,741 12,000
7.5 %8.1 %
7 0 %
8.0 %
12000
14000
Revenue
10,122
11,325
5 0 %
6.0 %
7.0 %
10000
12000 Revenue(100 million yen)
4.0 %
5.0 %
8000
2.0 %
3.0 %
60002012 2013 2014 2015 2016(FY) 2012 2013 2014 2015 2016
予測
© 2016 Fuji Xerox Co., Ltd. All rights reserved.
(FY)
4
[Outlook]
Strategy and Performance gyin FY2015 and FY2016
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 5
Document Solution Strategy
III Production ServicesIII. Production ServicesGraphicCommunications
DigitalPrinting
I AP & China II Gl b l S i
AP & Chi
Office Solutions(MFP, Printer, etc.)
I. AP & China Business
II. Global Services
MPS & BPOGlobal Expansion
China IV. OfficeSolutions
pServices
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 6
AP & Chi B iAP & China Business
III. Production Services
Graphic
DigitalPrinting
Communications
AP &China
Office Solutions(MFP, Printer, etc.)
I. AP & China
II. Global Services
MPS & BPO
Services
Business IV. Office Solutions
Global Expansion
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 7
Opening of New Center for Production Printing Customers
Fuji Xerox Asia Pacific opens Integrated Customer Experience Center (ICEC) inBangkok, Thailand, to meet printing and marketing communication needs in theprinting industry across AP regions, and to provide customers with ways toprinting industry across AP regions, and to provide customers with ways toexperience the latest printing technologies and services.
ICEC Able to test various printing materials, associated software and printing workflow, tili i th l t t di it l i ti
EnhancedTesting
Values for Customers
utilizing the latest digital printing environment
Testing Environment
IncreasedCustomer
Workshops held on various solutions, printing applications and industrial/market trends
Enhanced
Customer Engagement
Consultation provided to develop and obtain new business opportunities
pp /Able to experience the latest printing technologies and services
ConsultingCapability
new business opportunitiesPrinting solutions provided by highly skilled specialists
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 8
Providing Solutions with Regional Solution Support Center
Fuji Xerox Regional Solution Support Center in Singapore widely supportssales companies in Asia-Pacific region to develop large-scale business solutions.
Business Development SupportTask force for major
More MFP Sales withsolutions
Cross-regional SupportTask force for major clientsEnhanced support for large-scale solutions
solutions
+
Develop solution package
ImplementOrderMake
ProposalFindIssue
FindInterest
Support providedby specialists
solutions
Enhanced approach by industrywith business modelsAccelerate solution development
with application and cloudcollaboration
Best Practice SharingService Infrastructure inCloud Environment
collaboration
Regional Solution Support Center
(Singapore)
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 9
Developing Further Business in Emerging MarketsFuji Xerox established direct sales channels in Southeast Asia ahead of its competitors, to achieve further business growth in the market where futuregrowth potential is expected.
MyanmarBranch opened in April 2013Branch opened in April 2013, first in office equipment industry
VietnamVietnamSales company established in May 2010
CambodiaCambodiaBranch opened in October 2015, first in office equipment industry
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 10
industry
Gl b l S iGlobal Services
III. Production Services
Graphic
DigitalPrinting
Communications
AP & China
Office Solutions(MFP, Printer, etc.)
I AP & Chi
II. Global Services
MPS・BPO
Services
I. AP & China IV. Office Solutions
Global Expansion
11© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Strengthening BPO Business by M&AIn 2012, Fujifilm Holdings acquired Business Process Outsourcing division of Salmat Limited, currently operating as Fuji Xerox Document ManagementSolutions Pty. Ltd., which holds the top share in transactional service market in
FXDMS Service Overview
Provide services to support communication
Australia.
between clients and end users
IT Management OperationTransactionalSe ice IT Management OperationService
Print/Seal/MailOperation
Data &
(Process data andsend it in paper form) E
(Genera
(FinaCom
m
eSolutions Automatic Transmission S stem
Data &ContentManagementeBusiness
(Process and send
nd Useral Consu
Clientsncial, Insuranm
unication, e
Scanning
System
Scanto Data Scan Operation
(Process and send data in electronic form)
(Digitalize paper data)
rsumers)
nce, etc.)
12© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Expanding Outsourcing Business with Fuji Xerox Document Management Solutionsj g
Expands outsourcing business further by launching services in Asia-Pacific region,in addition to the existing sales bases in Australia.g
E i ti l bLarge scale deals acquired in FY2015, such as those with financial institute and government agency, will contribute to the
Existing sales base
Sales base launchedafter M&A
Expand businesses in AP region
g y,revenue growth in FY2016
Services launched in Korea, New Zealand, Thailand, Singapore and MalaysiaUndertaking business started atUndertaking business started at Singapore CenterNew center opened in Malaysia
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 13
Providing More Values Through Outsourcing ServicesProvides more values and builds a strong relationship with customers by providingoutsourcing services to support the whole workflow process of customers.
Workflow Workflow A whole workflow
Without Outsourcing Service With Outsourcing Service
InquiryBillingMgmt
DeliveryStorage
PrintDataMgmtDesign
InquiryBillingMgmt
DeliveryStorage
PrintDataMgmtDesign
Only machines, consumables andmaintenance servicesprovided as “values”
supported by Fuji XeroxMore “values” offeredRelationships withgggg Relationships withcustomers enhanced
Case Examples
S t k ti / l ti iti f
Marketing Outsourcing Service- for Yamaha Motor Australia Pty. Ltd. -
Business Process Outsourcing Servicewith the Social Security and Tax Number System (“My Number” )- for Major companies in Japan -
P id i f i t ll t Supports marketing/sales activities of 120 dealers in AustraliaProvides services such as design, data management, printing and delivery in
Provides a series of services to collect, utilize, store and discard the “My Number” informationAims to provide other services as well to
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 14
g , p g yboth paper and electronic form
pthese customers
Business Model for Managed Print ServicesExpands the scope of MPS, enhances security in mobile and cloud environment,and provides the next generation MPS to support customers optimize document-related operations.
Three main stages of Next Generation MPS
Services Customer Values Capabilities
Workflow automationContent managementDocument analysisDocument digitization
AutomationAutomation& & SimplificationSimplification InsightProductivity
3Provide Document digitization
SecuritySecurity
gy
2
Security technology & serviceMobile printing & cloud solution
Provide further values
&&IntegrationIntegration Security Mobility
2Print server & print queue managementIntegration of help desk
CurrentAssessment serviceIntegrated billing & periodic reportingBusiness intelligence
AssessmentAssessment& & OptimizationOptimization SustainabilityCost
Reduction
1
Current scope of MPS
© 2014 Fuji Xerox Co., Ltd. All rights reserved. 15
Business intelligence
P d ti S iProduction Services
III. Production ServicesGraphic
DigitalPrinting
Communications
S O
AP & China
Office Solutions(MFP, Printer, etc.)
I AP and China
II. Global Services
IV Office MPS・BPO
Services
I. AP and China IV. Office Solutions
Global Expansion
16© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Strategy for Production Services
P d t Li
Fuji Xerox aims to keep its leading position and expand market share inproduction services with its full product lineup.
InCProduct Lineups
1400 Inkjet Color Continuous Expand businesses innkjetColor 2800 Inkjet Color Continuous
Feed Printing System
1400 Inkjet Color ContinuousFeed Printing System
Expand businesses in marketing communication field such as DM and catalog
Colo
Color 1000i Press
Versant™ 2100 PressKeep the leading position and expand share by offering or
Xerox® iGen® 5 150 Press
p y gvalue-added printing
Mono
chrome
650J ContinuousFeed Printing SystemD136 Light Publisher
Nuvera 157 EAProduction System
Keep the leading position and expand share also in a transactional market
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 17
y
Offering Differentiated ProductsFuji Xerox develops gold and silver toners for its new production printer, Color 1000i Press, the first xerographic production printer to offer both colors in the industry, adding sparkle and shine with metallic effects.
Color 1000i Press
Applying the new gold and silver tonersApplying the new gold and silver toners
© 2015 Fuji Xerox Co., Ltd. All rights reserved. 18
Creating Values with Customer via Global NetworkFuji Xerox provides professional services and the latest verification environment via global network as an industry leader, in order to support customers develop new business model and improve their workflow.
Gil Hatch CenterCustomer Integration CenterCustomer Collaboration Center(Shanghai)
(Rochester)
I d C
Customer Integration Center(Paris)
InkJet Engagement Center(Ebina)
Customer Value
Integrated Customer Experience Center
(Bangkok)
Customer Value Innovation Center(Yokohama)
Innovation Hub(Singapore) Australian Technology Park/
Epi Center(Sydney)
Utilize digital printing todevelop new business modeland improve workflow
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 19
and improve workflow
Minimizing Operating Losses with Production Remote ServiceProduction Remote Service minimizes operating losses of production machines by utilizing ICT.
Production Remote ServiceDiagnostics for Trouble Prevention
S i li t id
Remote AssistanceOperation
Internet
Analyze log data to prevent trouble
Specialist provides remote support by monitoring customers̓ printer
OperationLogs
CustomerCustomer
Customer Service
Log Analysis Online SupportAnalyze logs, identify the cause of trouble
Provide performance t d t
RemoteSupportCenter
Engineer
Backup Supportthe cause of trouble and measures, and inform engineers of necessary parts
report and accept repair requests via customer portal site
Check necessary parts andoperating procedures in advanceEnable preventive maintenance atconvenient times for customers
© 2014 Fuji Xerox Co., Ltd. All rights reserved. 20
convenient times for customers
Responding to Customer NeedsFuji Xerox responds to customer needs utilizing its comprehensive strength, with value-added proposals, product competitiveness, customer support, and worldwide network.
dProductCompetitiveness
Remote Services
Direct Services
Customer Value Customer
Direct Sales Innovation CenterDirect Sales
Business Analysis by Specialists
Worldwide Network
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 21
y p
Offi S l tiOffice Solutions
III. Production Services
Graphic
DigitalPrinting
GraphicCommunications
AP&China
Office Solutions(MFP, Printer, etc.)
II. Global Services
MPS・BPOChina
Services
I. AP & China IV. OfficeSolutions
Global Expansion
22© 2016 Fuji Xerox Co., Ltd. All rights reserved.
Solutions by Business Sectors
2010 20112008 2009 2012 2013 2014
Fuji Xerox accelerates its solutions and services business since 2008, focusing on “documents” of various types.
2015
Enhance Solutions and Services BusinessSolution salesenhanced
Fuji Xerox ServiceLink Co., Ltd. established
Regional Headquarters (Japan) & Fuji Xerox Document Management
“Team Sales” system introducedResources integrated and specialized
2010 20112008 2009 2012 2013 2014 2015
,j gSolutions Pty. Limited established
g pfor each sector
Manufacturing Healthcare Finance Education Public
PlanningR&D
Manufacturing
• Functional specification
• Drawing• Shipping inspection
• Research paper/data• Clinical trial data• Clinical review material
• Research paper/data• Conference presentationmaterial
• Academic industrial
• Market research• Statistics report• Product planningproposal
• Approval & licenseapplication
• Request for approval• Meeting minutesturing
Marketing
• Shipping inspection
• Estimate/order sheet• Invoice• Product guidance
material
• Medical record• X-ray• Referral letter
• Academic-industrialcontract
• Application for admission
• Teaching material, resume
proposal
• Application/contractform
• Insurance/securityapplication form
• Meeting minutes
• Various certificates• Public aid request
• Disaster-preventing• Maintenance manual• Maintenance report• Inspection service
• Nursing care manual• Attendant service record
• Academic transcript,certificate
• Donation request
pp• Promotion material• Payment acceptance• Inheritance/attachment form
p gguidebook
• Regional tourismguidebook
After-sales
Services
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 23
Strengthening Corporate Structure g g pin FY2015 and FY2016
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 24
Enhanced Customer Support Utilizing e-ServicePromotes efficient operations within a company and enables streamlined daily operations for customers by utilizing e-Service in customer support system.
No moreEasy to check Trouble
Remote Support
No more“Out of Toner”
Easy to check and report
TroublePrevention
StatusMonitoring
AutomaticConsumables
AutomaticMeter g
& Auto AlertReplenishmentReadingRoutineMaintenance
Required Customer Portal
Fuji Xerox Direct Monitoring report, e-billingConsumables delivery statusRemote inspection report
Repair requestsConsumables management
Remote inspection reportOffice supplies ordering
Copying/printing volumemanagement
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 25
Accelerating Shared Services in AP & China- Expands the scope of shared services, such as call centers and accountingfunctions, to other sales companies in Asia-Pacific and China
- Improves service quality and operation efficiency as a whole region
Customer Support Center (2009~)
Fuji Xerox Malaysia Sdn. Bhd. established to provide shared services (2012)
p q y p y g
pp ( )
Financial Service Operations (2011~)
Printer Support Center (2010~)
( )
Technical Support Center (2014~)
Integrating Call Centers Integrating Accounting Functionsg gCall Centers in several countries integrated into two sites, and Technical Support Centers into three sites
g g gPayment, billing and other accounting functions integrated into shared service center
Provide maintenance support without increasing customer service engineers, with more than 25% increase in MIF in the last five years in AP region
Account processing increased at an annual rate of 25% and its service coverage expanded
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 26
y g
Integrated Management System of Fuji XeroxCertified for its integrated management system in all three, Quality, Environmentand Information Security at a time, which is the first in Japan to be certified insuch scale of 40 affiliate companies with 30 000 employeessuch scale of 40 affiliate companies with 30,000 employees.
Q litInformation QualityInformationSecurity
Management = CSR
Office AAffiliate CHQ
E i tSafetyOffice BAffiliate D
More time for communication with customers by efficient workflow with integrated authentication system
EnvironmentSafety
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 27
Wrap-upFurther Revenue Growth in Global Market
Enhance business growth in AP & China marketProvide Added Values with Services and Solutions
Achieve new added values with Global Services and Production ServicesServicesEnable consistent growth in annuity business to ensurerevenue base
Strengthen Management Base with ICT and Improved Business Quality
Improve cost management by enhancing productivityImprove cost management by enhancing productivity
Achieve Sustainable Growth and High Profitability as a True Excellent Company
© 2016 Fuji Xerox Co., Ltd. All rights reserved. 28
Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries and are used under license.