Connections Beresford Municipal Telephone, Internet & Cable TV

December 2019

We all shop around for a good price on the items we purchase - cars, refrigerators, computers, and even

Internet and cable service. But besides price, another important factor in your decision should be service.

How is the service after the sale? When you come to BMTC, we want you to have a great customer experi-

ence - we want to build a good relationship with you! Our goal is to have all BMTC services work 100% of

the time, but we know that’s not always the case. Our responsibility is to make sure your connection is in

good working order from our office to your location-that being your telephone service, Internet modem,

and cable connection. We find that the majority of our trouble calls are due to customer owned equipment

such as routers, cordless phones, cables & splitters purchased from vendors other than BMTC, etc. Before

calling us on a trouble, please check your equipment and the area around the equipment - is the device

plugged in? Has the cord been damaged? Have you tried rebooting the router? Most of these things can be

taken care of by you, to avoid unnecessary charges on your bill. If we do come to your location & find the

trouble is on your end, charges may be applied. However, if you do have an issue with your connection - we

can help you locate the problem & may try to do so over the phone first (charges only applied if we come to

your location). So don’t wait - hoping the problem will go away on it’s own - give us a call! During office

hours, call us at 763-2500 and talk with one of our friendly customer service staff who will relay your issue

to an experienced BMTC technician. He will try to walk you through a solution over the phone, but will

come to your location if needed. Customer service is our priority - before, during and after the sale!

FTTH Update

Many of you have been wondering about the Fiber to the Home project. Here’s where we are to date: the first major stage of the project is complete with the Farr Technologies engineering crews performing the routing and staking of the outside plant layout to approximately 1070 premises throughout the city of Beresford. The engineers have also recently prepared the documents for potential contractors to review and provide a bid for the construction. The City Council, at its November 4th meeting, approved BMTC to advertise for bids. Once a contractor has been awarded the project, we do not anticipate any type of construction to begin until spring of 2020. We will continue to keep you updated as the project progresses.

We’ve added a link to our webpage titled “FTTH Updates” to give you more information & updates on the fiber project. Check out our webpage at www.bmtc.net.

All of us at BMTC wish you &

your families a very happy

holiday season!

Find Your Number for a Bill Credit!

Find your phone, Internet or cable number somewhere in our newsletter & win a $10 credit

on your next bill! We have hidden randomly selected numbers of two customers somewhere in this newsletter. It could be anywhere - in the middle of a sentence, in the border, in a title-you’ll have to look carefully! If you find your

number, call our office at 763-2500 by December 20th to verify & we’ll add a $10.00

credit on your next bill.

Good luck!

Beresford Municipal Telephone,

Internet & Cablevision

120 E. Main Street

Beresford, SD 57004

Hours: Monday - Friday

8:00 a.m. - 5:00 p.m.

605/763-2500

www.bmtc.net

Have you seen the Farmers’ Almanac forecast? We can

expect “freezing, frigid, frosty” weather this winter, with

lots of snow! Brrrrrrrr!

Warm up those cold, trapped-inside days with a DVR from

Beresford Cablevision!

We’ve updated our digital cable and we think you’ll LOVE

the changes:

. Modern, sleek guide design - 16:9 high resolution guide, designed to enhance browsing your channel options

. HD auto tuning - automatically tunes to the highest resolution channel

. Comprehensive TV listing & menus

. When it’s necessary to reboot your DVR, the guide will load 4 hours ahead of live time in approximately 20 minutes vs the previous 12-24 hours

And as always, with a DVR you can record 2 shows at once, pause live TV to take a phone call or answer

the door, rewind to see that great touchdown one more time, and fast-forward through commercials on

recorded programs. Best of all, never miss your favorite program again - schedule recordings in advance,

record an entire series, and record only new programs (no more re-runs)! Record your favorite programs

and watch them on YOUR schedule!

Call us today to schedule your DVR installation (this would be a

great family Christmas gift). During the month of December,

we will WAIVE the $25 installation fee,

plus give you 2 FREE MONTHS of the HD Package!

Hurry - this offer expires December 31, 2019!

763-5361

763-5090