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Su

b:-

Imp

lem

en

tati

on

of a

n o

nli

ne

Wiz

ard,

In

trod

ucti

ono

f n

ew

Bu

sin

ess

Reg

ula

tio

n

an

d

MA

ITR

I

wor

king

pro

ced

ure

s

Go

ver

nm

ent

of

Mah

aras

htr

a In

dust

ries

, E

nerg

y an

d L

abou

r D

epar

tmen

t G

over

nmen

t C

ircu

iar

No.

: M

eeti

ng-2

020/

Mis

c. N

o. 1

178/

Ind.

-8

Man

tral

aya,

Mad

am C

amas

Roa

d.

Hut

atm

a R

ajgu

ru S

qu

are,

N

arim

an

Po

int,

M

um

bai

-4

00

03

2

Dat

e: 2

1Jan

uary

202

1

Pre

ambl

e T

he

Dep

artm

ent

for

Pro

mot

ion

of I

ndus

try

and

Int

erna

l T

rad

e (D

PII

T)

un

der

Min

istr

y of

Co

mm

erce

& I

ndus

try,

Go

ver

nm

ent

of I

ndia

, h

as i

ssu

ed S

tate

Ref

orm

s A

ctio

n P

lan

(SR

AP

) 2

02

0-

21

fo

r im

ple

men

tati

on

by

Sta

tes

an

d

Un

ion

Ter

rito

ries

to

im

pro

ve t

he E

ase

of

Do

ing

B

usi

ness

acro

ss t

he

stat

es i

n th

e co

untr

y. T

he

Sta

tes

are

goin

g to

b

e ev

alu

ated

on

the

bas

is o

f th

eir

com

pli

ance

s w

ith t

he

par

amet

ers

men

tion

ed i

n th

e S

RA

P 2

020-

21 f

ollo

wed

by

feed

bac

k r

ecei

ved

from

th

e u

sers

.

In o

rder

to f

acil

itat

e th

e in

dust

ries

in s

tate

& to

pro

vide

them

all

NO

Cs/

per

mit

s/ p

erm

issi

on

s w

ith

ease

, th

e G

ov

ern

men

t o

f M

ahar

ash

tra

has

est

abli

shed

MA

ITR

I si

ngle

win

dow

cel

l vi

de

Gov

ernm

ent R

esol

utio

n da

ted

11 F

ebru

ary

20

16

. MA

TRI

cell

faci

litat

es i

nves

tors

to r

egis

ter,

app

ly

mon

itor

, tr

ack

an

d r

ecei

ve

app

rov

ais/

cer

tifi

cate

s/ N

OC

s/ p

erm

issi

on

s w

itho

ut p

hysi

cal

visi

ts t

o

diff

eren

t D

epar

tmen

ts.

MA

ITR

I C

ell

com

pri

ses

of a

ph

ysic

al b

ure

au w

hich

hel

ps

the

inv

esto

rs t

o ex

ped

ite

the

pro

cess

of

rece

ivin

g th

e ap

pro

val

s an

d a

ct a

s a

poin

t of

gri

evan

ce r

edre

ssal

via

hel

plin

es.

MA

ITR

I

Sin

gle

Win

do

w S

yst

em h

as b

een

im

plem

ente

d as

an i

niti

ativ

e to

en

han

ce t

he

ease

of

doin

g b

usi

nes

s fo

r en

trep

ren

eurs

in t

he

stat

e. H

owev

er,

to h

ave

sing

le p

oint

of

con

tact

for

all

ind

ust

ries

an

d b

usi

nes

s-re

late

d s

erv

ices

as

per

th

e di

rect

ives

of

DP

IT u

nd

er S

RA

P 2

02

0-2

1,

the

foll

owin

g

prop

osit

ions

are r

equi

red

to e

xpan

d th

e fu

nctio

ning

of

MA

ITR

I.

On

lin

e W

izar

d

A

Wiz

ard

h

as

been

in

corp

ora

ted

in

th

e

MA

ITR

I p

ort

al

to

hel

p

an

in

ves

tor

to

iden

tify

th

e

perm

issi

on

s re

qu

ired

to

sta

rt b

usi

ness

/ in

du

stry

in M

ahar

ash

tra.

An

in

ves

tor

is r

equ

ired

to

en

ter

specif

ic

det

ails

(su

ch a

s ty

pe

of

indu

stry

, n

um

ber

of

emp

loy

ees,

loc

atio

n et

c.)

foll

owin

g w

hich

hel

sh

e c

an

ob

tain

inf

orm

atio

n re

gard

ing

all

Sta

te a

pp

rov

als

app

lica

ble

to

esta

bli

shin

g (

pre

-est

abli

shm

ent)

&

star

ting

oper

atio

ns (

pre-

oper

atio

ns)

of h

is/

her

bu

sin

ess/

ind

ustr

ial

unit.

T

he

onli

ne w

izar

d p

rov

ides

lin

ks f

or o

nlin

e ap

plic

atio

n fo

rms

of

lice

nse

s/ N

OC

s re

qu

ired

by

use

rs a

nd

the

ir r

elev

ant

noti

fica

tion

s w

her

ever

nec

essa

ry (

pre

-est

abli

shm

ent

& p

re-o

per

atio

n).

Cir

cula

r:

Co

nsi

der

ing

th

e ab

ov

e-m

enti

on

ed

fact

s,

Ind

ust

ries

D

epar

tmen

t,

Go

ver

nm

ent

of

Mah

aras

htr

a h

ereb

y d

irec

ts t

he

foll

owin

g:

1.

On

lin

e W

izar

d

It is

m

and

ated

th

at a

ny

n

ew a

ddit

iona

l re

gula

tion

o

r li

cen

se

pert

aini

ng

to

sett

ing

u

p

or

oper

atio

nali

zati

on o

f b

usi

nes

s/ i

ndus

try,

int

rodu

ced

by a

ny

of

the

dep

artm

ents

un

der

th

e st

ate

Go

ver

nm

ent

sho

uld

be

incl

uded

in

the

Wiz

ard

wit

hin

a ti

me

peri

od o

f 3

0 d

ays

from

th

e d

ate

of

issu

ance

of

regu

lati

ons.

Al

depa

rtm

ents

sho

uld

exte

nd n

eces

sary

sup

port

to d

esig

n lo

gics

for

incl

usio

n of

the

reg

ulat

ion(

s) in

the

onl

ine

Wiz

ard.

2.

Intr

oduc

tion

of

new

reg

ulat

ion

a.

Eac

h pr

opos

ed r

egul

atio

n or

lic

ense

(be

fore

it i

s en

acte

d) s

houl

d m

anda

tori

ly s

peci

fy

the

follo

win

g in

form

atio

n on

the

web

site

: a.

Leg

al B

asis

in a

ny L

awl A

ct P

olic

y b

.Nec

essi

ty:

How

th

e re

gula

tion

hel

ps

Go

ver

nm

ent

ach

iev

e it

s o

bje

ctiv

es

c.B

usin

ess-

frie

ndly

: E

xte

nt

of

bu

sin

ess

-fri

en

dli

ness

of

the

reg

ulat

ion

if it

end

eav

ou

rs

to i

mp

ose

m

inim

um

bu

rden

o

n

bu

sin

esse

s to

ac

hie

ve

the

Gov

ernm

ent's

obj

ecti

ves

b.

If a

ny

ad

min

istr

ati

ve d

ep

art

men

t p

rop

ose

s to

in

tro

du

ce n

ew

bu

sin

ess

reg

ula

tio

ns,

th

en

it w

ill b

e m

an

dato

ry t

o t

hat

dep

art

men

t to

pu

bli

sh t

he d

raft

bu

sin

ess

reg

ula

tio

n o

nli

ne

and

invi

te p

ubli

c co

mm

ents

/ su

gg

esti

on

s on

th

at d

raft

wit

hin

30

day

s fr

om t

he

dat

e of

disp

lay

of th

e dr

aft

regu

lati

on.

C.

It is

als

o m

and

ated

to

publ

ish

the

com

men

ts/ f

eed

bac

k r

ecei

ved

fro

m t

he

publ

ic o

n th

e

draf

t b

usi

nes

s re

gula

tion

an

d a

mec

han

ism

sh

ou

ld b

e in

corp

ora

ted

to

ind

icat

e h

ow

th

e

feed

bac

ks

are

adcr

esse

d i

n th

e fi

nal

regu

lati

on.

3.

MA

ITR

I W

ork

ing

Pro

ced

ure

s A

n in

vest

or v

isit

ing

MA

ITR

I sh

ou

ld b

e du

ly s

up

po

rted

by

rela

tion

ship

man

ager

s b

ase

d

on t

he

sect

or

of in

vest

men

t. F

or th

is p

urp

ose

, M

AIT

RI

shal

l co

mp

rise

a t

eam

of e

xp

erts

from

v

ario

us

sect

ors

, w

ho

wou

ld g

uid

e an

d

assi

st t

he

inv

esto

rs i

n u

nd

erst

and

ing

vari

ou

s p

erm

issi

on

s th

at

are

req

uir

ed

fro

m t

he S

tate

Go

vern

men

t fo

r est

ab

lish

men

t

and

ope

rati

onal

izat

ion

of i

ndus

try/

bu

sin

ess

in M

ahar

ash

tra.

Al

l qu

erie

s an

d gr

ieva

nces

tow

ards

thi

s en

d sh

ould

be

addr

esse

d in

a t

ime-

boun

d m

ann

er w

ith

du

e es

cala

tio

n m

ech

anis

ms

in p

lace

. T

he

onli

ne p

latf

orm

sh

ou

ld p

rov

ide

a m

ech

anis

m t

o re

vert

to

the

inv

esto

rs v

ia t

he

MA

ITR

I Q

uer

y a

nd

Gri

evan

ce m

od

ule

.

All

qu

erie

s re

ceiv

ed f

rom

th

e in

vest

or s

hall

be

reco

rded

on

lin

e (if

su

bm

itte

dof

flin

e)

and

man

dato

rily

ad

dre

ssed

wit

hin

a ti

mel

ine

of 3

day

s fr

om t

he

dat

e o

f re

ceip

t o

f

a b. C.

quer

ies.

d.

A

ll q

uer

ies

rela

ted

to

bu

sin

ess

/ in

dust

ry-r

elat

ed

app

lica

tio

ns,

ra

ised

b

y

Sta

te

auth

orit

ies

sho

uld

b

e se

nt

to t

he

con

cern

ed

inv

esto

r fo

r th

e p

urp

ose

of

seek

ing

clar

ific

atio

n, w

ithir

a t

imel

ine

of 7

day

s of

rec

eivi

ng t

he

appl

icat

ion

from

the

inve

stor

S

uch

qu

erie

s sh

ou

ld b

e se

nt

only

on

ce t

o t

he i

nv

esto

r

e.

Proc

urem

ent-r

elat

ed G

riev

ance

s:

i. A

ll g

riev

ance

s pe

rtai

ning

to

pro

cure

men

t sh

ali

be a

dd

ress

ed i

n a

tim

e-b

ou

nd

man

ner

, n

ot

exce

edin

g 1

5 d

ays

from

th

e d

ate

of o

nli

ne

filin

g o

f th

e g

riev

ance

.

i.

Des

k 1

, M

AIT

RI

Cel

l sh

all

be

the

firs

t le

vel

of

gri

evan

ce r

edre

ssal

fra

mew

ork

.

The

Des

k 1,

MAI

TRI C

ell s

hall

eith

er r

edre

ss th

e gr

ieva

nce

in 3

day

s or

forw

ard

the

sam

e to

Des

k 2

, M

AIT

RI

Cel

l in

3 d

ays

thro

ug

h t

he

on

lin

e sy

stem

.

ii.

Des

k

2,

MA

ITR

I C

ell

shal

l b

e th

e se

con

d

leve

l o

f g

riev

ance

re

dre

ssal

fram

ewor

k. T

he D

esk

2, M

AIT

RI

Cel

l sh

all

eith

er r

edre

ss t

he g

riev

ance

in

3 d

ays

or f

orw

ard

the

sam

e to

Ch

airm

an,

MA

ITR

I C

ll i

n 3

day

s th

rou

gh

th

e

onli

ne s

yst

em.

iv.

Cha

irman

, M

AIT

RI C

ell

shal

l fu

nctio

n as t

he

fina

l au

thor

ity f

or t

he

grie

vanc

es

rais

ed o

n p

rocu

rem

ent

issu

es o

f th

e D

irec

tora

te o

f In

du

stri

es a

nd

sh

all

red

ress

the

gri

evan

ce in

9 d

ays.

Indu

stry-

relate

d Grie

vanc

es:

i. A

ll gr

ieva

nces

per

tain

ing

to s

ettin

g up

or op

erat

iona

lizat

ion

of in

dust

ries

sho

uld

be

addr

esse

d in

a tim

e-bo

und

man

ner

, n

ot

exce

edin

g 1

5 d

ays

from

th

e d

ate

of o

nlin

e fil

ing

of t

he

grie

vanc

e.

.

ii. Desk 1, MITRI Cell shall function as the first level of the grievance redressal framework. The Desk 1, MAITRI Cell shall either redress the grievance in 3

days or forvard the same with reasons for non-redressal of grievances to Desk

2, MAITR: Cell in 3 days through the online system. ii. Desk 2, MAITRI Cell shall function as the second level of the grievance

redressal framework. The Desk 2, MAITRI Cell shall either redress the

grievance in 3 days from the receipt of grievance or forward the same to

Chairman, MAITRI Cell in 3 days through the online system with the reasons

r non-redressal of grievance at their level. iv. The Chairman, MAITRI Cell shall function as the third level of the grievance

redressal framework. The Chairman, MAITRI Cell shall either redress the

grievance in 4 days from the receipt of grievance or forward the same to the concerned Secretary of the administrative department within 4 days through

the online system.

The concerned Secretary of administrative department shall funcion as the final point of the grievance redressal framework and shall redress the

grievance within 5 days from the receipt of grievance through the online system.

V.

(Sanjay Kumar) Chief Secretary, Government of Maharashtra

To, 1. Principle Secretary to the Hon'ble Governor of Maharashtr 2. Principle Secretary to the Hon'ble Chief Minister of Maharashtra 3. Private Secretary to Hon'ble Minister (Industry) Maharashtra 4. Private Secretary to Hon'ble Minister of State (Industry) Maharashtra 5. All Private Secretaries to All the Hon Ministers /Ministers of the State 6. Chief Secretary of Maharashtra 7. Private Secretary to Hon'ble Leader of Opposition, Maharashtra Legislature Assembly, Vidhan Bhavan, Mumbai 8. Private Secretary to Hon'ble Leader of Opposition, Maharashtra Legislature Council, Vidhan Bhavan, Mumbai 9. All Additional Chief Secretaries /Principal Secretaries / Secretaries to the Government of Maharashtra 10. Development Commissioner (Industries) Directorate of Industries, Mumbai 11. All Departments of Mantralaya, Mumbai 12. All Desk Officers in the Industries, Energy and Labour Department 13. The Industries, Energy and Labour Department (Ind-8) Select file