frSIP Mobile User Guide - Deltapath · frSIP® UC Core version 2.9.3). Keep-In-Touch call handing design ONE-Number+ Access: Call anyone and answer calls from anybody using your desktop

Deltapath® frSIP® Mobile for Apple® iOS and Android Devices

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Deltapath® frSIP® Mobile User Guide For Apple® iOS and AndroidTM Devices For frSIP UC Core Version 2.9.3 or Above



INTRODUCTION

Enterprise mobility is a vital feature when deploying Unified Communications in your

organization. To enable colleagues and business counterparts to stay connected

while they are away from their desk or roaming in on the other side of the world,

Deltapath is pleased to present the frSIP® Mobile that is fully compatible with Apple®

iPhone®, iPad®, iPod® Touch, and also any Andriod devices with version 4.0 or above.

With the frSIP® Mobile installed, users on any frSIP® UC Core running 2.9.3 or above can

pair their office extension on their mobile devices. Once paired, their mobile will

simultaneously ring with the office desk phone whenever they are connected on

mobile data network or Wifi. The users can also make VoIP and PSTN calls, configure

call-forwarding rules, and access the corporate directories. If you would like to enjoy

video communications on frSIP Mobile, please ensure your frSIP Core is running version

3.1.1 or above. Adopting frSIP® Mobile in your organization also reduces your

corporate mobile roaming fees and voice usage.

FEATURE HIGHLIGHTS

Making a video call

Make a video call from frSIP® Mobile to any video

conferencing device (mobile-to-mobile,

mobile-to-desktop, mobile-to-conferencing-unit) that

is connected to the frSIP® UC Core (supported by

frSIP® UC Core version 2.9.3).

Keep-In-Touch call handing

design

ONE-Number+ Access: Call anyone and answer calls

from anybody using your desktop phone number+

even you are not at your desk. frSIP® Mobile user

can simply dial the “extension number” as if the user

is making an intercom call from the office desktop

phone.

Access to voicemail

Voicemail can be accessed not only from your

desktop phone, frSIP® Switchboard, you can also

press the Voicemail button to listen to all voice

messages from your frSIP® Mobile.



Aggregated phonebook

Contacts saved in the user’s mobile device,

corporate phonebook stored in the frSIP UC Core,

and the contacts saved in your Polycom IP Phone.

Call History

Access to all audio and video call IN/OUT history and

make call from the history record.

Status Manager

Change your call forwarding rules and status

information with a few taps.

G722 High Definition Voice Enabling your mobile devices to enjoy HD quality

voice calls and conference calls while they are away

from their desk.

H.264 High Definition Video Allowing high-definition video calls on your mobile

devices with substantially less bandwidth required.

(Require frSIP UC 3.1.1 or above)

Auto Provisioning One login and ready-to-use. User does not require IT

support to activate the mobile device; upon the

initial login, the app is automatically configured to

connect to the frSIP® UC Core.

Background mode support Stay connected – be able to receive calls and alerts

even when frSIP Mobile is in background mode.

(requires 5.0.1 or above for iOS)



SUPPORTED VPN CLIENT

If your company’s frSIP® UC Core is only accessible within the company network, then

you will need to turn on the VPN Client to be able to use frSIP® Mobile while you are on

mobile data network or outside the company Wifi network. Deltapath frSIP® Mobile is

fully tested to work on Juniper® Junos® Pulse VPN Client 3.0.3 and Aruba Virtual Intranet

Access™ (VIA) Client from Aruba Networks. These two VPN clients were carefully

selected that satisfied in integrated access, security, collaboration, and acceleration

services, solution for virtually any mobile or non-mobile.

Setup Junos® Pulse or Aruba VIA VPN Client on Apple® iPhone, iPad or iPod Touch or

Android devices

Follow the following steps to initiate frSIP® Mobile with Junos® Pulse or

Aruba Networks VIA VPN Client:

1. Download the VPN Client from App Store or

Google Play Store and launch it on your

smartphone device.

2. Configure the VPN settings - Contact your

system administrator for VPN connection

settings.

3. Press the “CONNECT” button. Access the

STATUS page to ensure your VPN is

connected.

4. Launch frSIP® Mobile and begin the sign in

process.



INSTALLING AND CONFIGURING frSIP® Mobile For iOS: Launch App Store and search for “frSIP Mobile” or use the link below

https://itunes.apple.com/app/frsip-mobile/id483109346?mt=8

For Andriod:

Launch Google Play and search for “frSIP Mobile” or use the link below

https://play.google.com/store/apps/details?id=com.deltapath.frsipMobile

1. Install frSIP® Mobile and launch it on the smartphone.

2. Sign-in with the following credentials:

Parameter Value

Server This is your frSIP UC Core IP Address as advised by your

System Administrator

User This is your extension number

Password This is your numeric password as advised by your System

Administrator (same as your voicemail password)



NAVIGATING THROUGH frSIP® Mobile

Tab Description Icon

History Shows all audio and video dial-in and calls placed,

received, and missed on your frSIP® Mobile while it is

turned on or in background mode.

Keypad This is the main screen that allows you to dial out and

check voicemail.

Contact Allows you to access your personal contacts on your

mobile phone book as well as your business contacts

stored on your Polycom IP phone or

frSIP® Switchboard.

Status Allows you to manage your presence and configure

your office telephone line’s behaviour.

About Shows your account information and to Sign Out of the

app.



MAKE AN OUTGOING CALL Once you are signed in, you will automatically be diverted to the Keypad, which is also your “Home” screen.

Here you can dial any number you wish to call as if you are in the office. All calls placed here will show your office caller ID. Simply tap on the number you wish to call and press



ANSWER AN INCOMING CALL Once signed in, your mobile device is then paired with your office extension. Whenever someone calls your office extension, your mobile device will also ring. The frSIP® Mobile supports background mode where it will continue to operate while you put the app in the background or after you have locked the screen (requires 5.0.1 or above for iOS).

Whenever there is an incoming call while frSIP® Mobile is activated and it’s opened on the screen, then a pop up from the bottom will be displayed (figure on the left) and your phone will continuously ring. You can either press to answer the call or pressing to reject the call. If your mobile device is the only device online (e.g. your desk phone and other devices associated with your extension are not connected) then the caller will be immediately diverted to the next step configured in your current status. (Refer to “Status” for more information on setting up your extension forwarding rules.) If you placed the frSIP® Mobile in background mode (i.e. frSIP®

Mobile is not on your active screen), frSIP Mobile will continue to operate and notify you when there is an incoming call. For iOS devices, while the frSIP® Mobile is on the background, the screen is turned on, and there is an incoming call, you will see a notification on top of the screen (see figure on the right) and hear a constant ring tone. To answer the call, simply press on the notification bar.



If the screen is locked / switched off, there will be an alert showing on the locked screen when there is an incoming call. To answer the call, simply “Slide To Answer”. Note that if you have password locked your iOS device, you will be prompt to unlock your device with your password after you slid the button. You may set silent mode by flipping the silent switch to RED on the iPhone. To adjust the ring volume, simply press ‘+’ while in the home screen.



CALL IN PROGRESS

During a phone call, you will be able to perform the following functions:

Video

It toggles video setting. This is to enable/disable video mode.

Mute

It mutes your microphone and the other side will hear silence. The opposite setting can also be achieved.

Speaker

You can toggle between your handset/earphone and the speaker. iPad will always be on Speaker mode.

Hold

It puts the current call on hold. The other side will hear music.

Keypad

Keypad for you to enter DTMF digits while in a call. This will be useful in accessing voicemail centre, conference bridge, or any IVR such as phone banking.



Options: a list of function items can be found.

Call Transfer

Transfer the call in progress

by entering the destination

number and pressing the

Transfer button.

New Call

Hold the call in progress

and make another call

Conference

Allow third parties to join

the conversation by dialing

another number and

selecting “Join All”

Contacts

Access your mobile

contacts or frSIP contacts

during a call



TOGGLE BETWEEN CALLS You can have a maximum of 3 calls on hold. The progress list will show all the calls on

hold and in progress.

Calls that are placed on hold will show (Paused). The

call that you are talking on will show (In Progress). If

you tap the Paused button of the held call frSIP®

Mobile will automatically place the current call on

hold.

CALL TRANSFER

To transfer a call on frSIP® mobile, tap the button to hold the call and press

(transfer) button. Enter the destination number you want to transfer your call to and press to finish the transfer. Press to cancel the transfer and resume the call with the original party. Press to transfer the other party to your own voicemail box.



ACCESSING TO THE CONTACTS

Within frSIP® Mobile, you may access and

place a call from your personal contacts

stored on your mobile device as well as

your business contacts stored on the frSIP®

phone book or your Polycom phone at the

office. In addition, you can add new

contact or modify personal phone book

contact and synchronizes it to frSIP®

corporate phonebook or your Polycom

phone.

Press Contacts from the main menu and

you will see the screen on the left. Here

you can choose to view your contacts on

your mobile device or contacts stored on

frSIP® corporate phonebook / Polycom

Phone.

Upon pressing phone contacts, your mobile contact list will then be displayed. To

view or place a call from the contact, simply tap on the name then the number.



Selecting frSIP Contacts to view Personal,

Departmental, and Site Phonebook as shown on

Switchboard. Simply tap on the name to view and tap

on the number to call.

Once you tap on a

name, the full contact details will be

displayed. Tap on the number to call.

If you would like to add a new contact to your

personal phone book stored on frSIP® / Polycom

Phone, press (Add Contact) on frSIP® contact

page. Fill in the details (at least first name or last name

and one number), press the SAVE button and it will be

automatically synchronize with frSIP®. To display the

contact on Polycom contact directory, you are

required to reboot the Polycom phone to update the

contact.



MANAGING YOUR STATUS / FORWARDING

There will be times you want to change your office extension’s routing rules. For

example, you are on the way to the boarding gate for your next flight and you wish to

forward all your calls to your assistant. Or, you may be roaming in a foreign country

and you wish to have your frSIP® Mobile for 20 seconds before trying to ring your GSM

mobile. Then, the call is finally sent to voicemail if there is no answer. At different times,

you can have different routing behaviors for your office extensions.

By tapping at the tool bar at the

bottom, current settings of timeslots with statuses

would be shown. From this screen you will see

your extension routing status today according to

different time schedule.

For Android version, press Setting/Today’s.

To manage your time based routing, you are

require to define time slot and status on the frSIP

mobile (This is also available on frSIP®

switchboard. For more information on how to

define your routing on frSIP® switchboard, please

refer to frSIP® User Features Guide).

Status allows you to define a step or a series of

steps to route any incoming call you receive, while time slot is for matching different

status to define set of routing at different time. Here you will learn how to manage your

time based routing by setting defining time slot and status:



Under timeslots with priority would be

displayed.

To change the priority, tap

and

slide a timeslot by holding besides it.

When

chan

ge of priority is completed, tap

To toggle between different statues

(assign a timeslot with a status), tap Edit,

long press the timeslot to be assigned a

status and select the status for it.

To add a timeslot, tap Add and provide the details. To edit a timeslot, tap it to modify

the details.

Under Status you will be able to define

different set of routing behavior(s). To

add a status, simply tap Add; to view or

modify a status currently on your list,

simply tap the status name.



Each status contains a series of steps, which

is the call action when you receive a call

on your extension. You can add an

additional step by tapping the button

(Add Step).

To view or modify a Step, tap on the step

number. To remove a step, tap on the

button (Remove Step) under steps, then

tap on another button (Remove Step)

besides the step to be removed. Press

Delete to confirm the removal.

Whenever you have to save current

settings, tap the button Back and Save.

Changes will be discarded if you tap

button Back and Discard.

To completely remove this status, tap on

Once you tap on a step or add a step,

select Ring Me or Voice Mail to enable

forwarding to voice mail with choice of

desired greeting.

For Ring Me settings, please refer to the

next page.



Parameter Description Option

Ring Time Number of seconds to ring before giving up and

proceeding to the next step

5 – 90

Must be filled

Call

Screening

Call screen is a virtual secretary that records the

caller’s name, put him/her on hold, and ring the

user. Upon the user answering the call, the

virtual secretary will playback the caller’s name.

The user will have the option to press 1 to

accept or press 2 to reject the call. If the user

accepts the call, the caller and the user will be

connected immediately. If the user rejects, the

call will be sent to the next step configured in

this status.

On / Off

Mobile If turned on, your GSM Mobile number will be

called

On / Off

Desk Phone If turned on, the desk phone, soft clients, and

frSIP Mobile will all ring at the same time

On / Off

Other

Numbers

You may enter any other numbers you wish to

ring. This can be internal extensions as well as a

PSTN numbers

Any valid numbers that

you are able to dial. Enter

the numbers in the exact

way you would dial from

your desk phone. If you

want to simultaneously

ring multiple numbers, add

a comma between the

numbers.



Other than using predefined time slot

status control, you may also use the

override feature to temporary change

your routing status. At the status page

press

Select the status as your temporary routing

and tap to change the Always to On if

you want to always override your time

scheduled status with this status. Tap to

change the status to Off to deactivate the

“always” override.

You may also define a Duration (hourly

based) to override your status by pressing

the +/- button. An estimated End Time will

be displayed and your extension routings

will be resumed back to your predefined

time based status automatically.



STATUS INFORMATION AND SIGNING OUT

For status information related to your frSIP Mobile, tap on the About button on the

toolbar at the bottom. You will see which server you are connected to and which

account you are using.

Status indicates whether your frSIP Mobile is

currently connected to the frSIP UC switch.

If you wish to sign out your account from

this iOS device, simply tap on Sign Out.

Once you sign out, you will no longer

receive calls until you Sign In again.

Shutting down backgrounded frSIP®

mobile on iOS devices

If you just want to stop receiving calls

coming to your office extension, you can

simply terminate frSIP Mobile from the

background task. To do this, double tap

the Home Button to bring up the multitask

view. (See Figure Below)

You will see a list of apps in background on

the bottom task bar. Scroll through the bar

and hold your finger on the frSIP Mobile

icon until a red delete icon shows up.

Then lift your finger and tap on the red icon on the left hand corner of frSIP Mobile. The

app will then be terminated. You will no longer receive any calls.



Deltapath Headquarters

12/F., Delta House, 3 On Yiu Street, Sha Tin, Hong Kong

Hotline: +852 3678 9999 |China: +86 10 8418-1999 | Fax: +852 3678 9888

www.deltapath.com

Documents

frSIP Mobile User Guide - Deltapath · frSIP® UC Core version 2.9.3). Keep-In-Touch call handing design ONE-Number+ Access: Call anyone and answer calls from anybody using your desktop