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Internal/External Posting

Kitsilano Neighbourhood House

Front Desk Administration WorkerFull-Time Position 35 hours per week / Monday- Friday 9:00-5:00

Pay Rate: $15.37/hourJob Purpose:The Front Desk Administration Worker is the front line of interacting with and engaging the public. This is awide-reaching but flexible position that covers three main areas: administration, communications, and lightaccounting. Please note that this is a Front Desk position.

Duties and Responsibilities:

Administration Creating a warm and welcoming environment

Front line reception, which includes: answering phones, providing information and referrals, directingcalls to appropriate staff, greeting people coming in the door, handling email inquiries

General office support, which includes: mail distribution, faxing, photocopying, filing, records/datamanagement, maintaining an organized and professional work environment, coordinating facilitiesmaintenance/repairs, coordinating courier service, maintaining up-to-date poster boards, etc.

Training and supervising volunteers working in administration and facilities maintenance roles

Working directly with program leads and providing front-line program registration

Community relations; networking with other non-profits

Participating in and helping with set-up of all House-wide events, staff workshops, and meetings asrequested. This includes events and meetings outside of the regular working schedule

Office technology troubleshooting fax, copier, phone maintenance

Oversee the direct operation of a free income tax clinic and computer access computers

Other admin duties as requested by the Operations Manager and/or Executive Director

Communications Creating and disseminating program advertisements and brochures

Tracking clients contact inquiries for monthly MCFD reports

Posting community briefs

Ensuring that promotional tools are within the branding guidelines

Accounting Accepting fees for services and/or programs, issuing receipts Daily reconciliation of cash and receipts

Entering financial data into accounting software Processing Accounts Payable

Managing petty cash

Qualifications Minimum of 2 years office experience

Excellent verbal and written skills with highly developed interpersonal skills; tact, diplomacy, andflexibility in dealing a diverse population.

Intermediate level proficiency in Microsoft Office, especially Outlook, Word, Excel, Publisher andAccess; Proficiency in Adobe InDesign and Photoshop an asset

Experience in handling financial transactions

Prior database management experience

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Demonstrated initiative to manage multiple priorities with ease and have an increased attention to detai

Ability to problem solve and react quickly to situations and inquiries

Ability to create and maintain meaningful relationships with community members, and partneringagencies

2nd language and/or experience working in a multicultural environment an asset

Ability to work occasional evenings and weekends

Application Process:Please send cover letter and resume to Paul Riley, Operations Manager atpaul@kitshouse.orgprior to5:00pm on Tuesday, July 2, 2013.

As per Association of Neighbourhood Houses HR polices, all factors being equal, first priority will be given tointernal and local applicants.

***No phone calls please***We thank all applicants; however, only those candidates who are selected for an interview will be contacted.

Kits House is an equal opportunity employer.

mailto:paul@kitshouse.orgmailto:paul@kitshouse.orgmailto:paul@kitshouse.orgmailto:paul@kitshouse.org