FROM REFORM TO TRANSFORMATION: Office of the Prime Minister Public Service Transformation Department Connected Gov Summit 2010

8/9/2019 FROM REFORM TO TRANSFORMATION: Office of the Prime Minister Public Service Transformation Department Connected Gov Summit 2010

1/30

Connected Government Workshop

FROM REFORM TO

TRANSFORMATION

Presentation by

Emmanuel Lubembe

Head Public Service Transformation Department

Office of the Prime Minister

Public Service Transformation Department


2/30


3/30

Evolution of Kenyan ReformsPublic Sector Reform in Kenya

1965: Sessional Paper No. 10 Framework for Reform

1993: Civil Service Reform Programme

2002: ERS Creation embraced Results-based Management

2004: Cabinet formally prescribes RBM (PSR&DS created)

2004: Sectoral Reforms e.g. PFMR, GJLOS, Water, Health

2009: PMs Strategic Plan makes Transformation a NationalPriority


4/30

Government exists to provide services


5/30


6/30

Results For Kenyans Programme

2004 2009Results Based Management introduced a

Paradigm Shift; moving away from

focusing on Processes to delivering

ResultsSynopsis of Results Achieved


7/30

7

Improving Access to Water;

Nomadic women in Elangata Enterit in Kajiado enjoy waterprovided during 100 days-Rapid Results Initiatives


8/30

Ministry of Immigration and Registration ofPersons

Reduced the number

of days taken to issue

a passport in Nairobi,

Kisumu and

Mombasa from 30 to

20 days in 100 days

To reduce the number of

uncollected Identity cards by

50% from 195,479 to 100,368in the 8 districts hosting

Provincial headquarters in 100

days.


9/30

9

Improving Business Environment

Companies Registry State Law OfficeImproved the work environment thus raising the level of staff

and customer satisfaction by 80% in 100 days:The Impact on stakeholders was; Reduced time taken to register businesses from 3 weeks to 1 day Refurbished the Companies Registry Reduced backlog of 500,000 Annual Returns and other documents


10/30

10

Nairobi River Clean Up

(2009) In Minister 2009 Minister

publicly declares effort to

clean up Nairobi River

Leads partnershipbetween Ministry of

Environment (NEMA) &

CCN launch RRIs to clean

up various sections of theriver

Results are measured in


11/30

11

Traders have been removed

from the riparian reserveSections of the River Cleaned

Cleaning Up Nairobi RiverCleaning Up Nairobi RiverState of the River after clean up


12/30

Focus on

Kenya Vision

2030A globally competitive and prosperousnation with a high quality of life

There is now need to.


13/30

Overarching Vision forTransformation

A Goal DrivenGovernment

Responsive Government

Trusted by its citizens


14/30

Transformation:Citizen Centred

Confidence in

the public

service

Citizensservice

experiences

Citizens

priorities for

improvement

Accessing

services

Citizens

needs,

expectations &perceptions


15/30

What Do Citizens Want (4 Ss)

Timeliness

Less RedTape

Clustered

No Wrong Door

Confidence inGovernment


16/30

TRANSFORMATION

SUPPLY SIDE

Services

Provided

DEMAND SIDE

ServicesRequired


17/30

Attitudinal Change

Psychological Shift;

Step Change; Mindset Change;

Quantum leap;


18/30


19/30

INTEGRATED TRANSFORMATION MODEL

1. CapacityScan

2. DevelopingInterventions

3.Implementation

4.Monito

r &Evaluat

e

5. ReportResults

6. Learn& Adjust


20/30

What can we do together?


21/30

Link Up as Government

Linked Up/ Joined Up/ Collaborative/ ConnectedGovernment

What is it?1. Moving from a silo approach to a collaborative approach

2. Working across: government ministries, departments andagencies; sectors/clusters for seamless citizen centered servicedelivery

3. New channels of linking and new points of connection between

the many different elements of government

It calls for new ways of thinking & working

A culturalandattitudinal change


22/30

Link Up as Government

Where can Government Link Up?

a) In Visionb) At the Implementation level

- Policy

- Service Delivery

- Monitoring, Evaluation and Reporting- Leveraging best practice


23/30

Link Up with Private Sector

Prime Ministers Round Table-19th March, 2010:

Themes: Trade & Investment;

ICT;

Insecurity.

Tourism;

MSFs PPP

PSSP

Enhance Public Private Dialogue


24/30

Use 21Use 21stst Century Tools &Century Tools &InstrumentsInstruments


25/30

To deliverRed Carpet Services(alternative & integrated service delivery)


26/30

Focus on Citizen needsOrganizing Services Differently


27/30

Integrated Service Delivery

One Stop Shops, Single Window Service Delivery


28/30

We believe in Hope


29/30

Lessons Learnt Along the Way

Partner

Prioritise

Engender results focus Deliver ! Deliver ! Deliver

Monitor, Evaluate & Report

Sustain gains made & Scale up


30/30

Thankyou

Documents

FROM REFORM TO TRANSFORMATION: Office of the Prime Minister Public Service Transformation Department Connected Gov Summit 2010