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From Reactive to
Proactive CityHelsinki’s Digital Strategy,
Why Interoperability Matters?Mikko Rusama
Chief Digital Officer
@ City of Helsinki
Chairman of the Board
@ Forum Virium Helsinki
22.10.2019 Etunimi Sukunimi 2
The Most Functional City in the Worldthat Makes the Best Use of Digitalisation
Palvelut
Palvelut
24/7
Services
Convenient life, increasing customer expectations
• Proactive and
personalised services
• Self-services available
24/7
• Automation saving time
and money
We have a huge service portfolio and a lot of data on our customers – and a matching and service discovery problem
4
City Services
> 500-700
Residents
Own
employees
Visitors
Companies
Matching
METADATA METADATA
“We are on the road to a society that is proactively identifying service needs and that can better and more effectively respond to varying needs of every citizen”
The Ministry of Economic Affairs and Employment, AI Report 41/2017 Suomen tekoälyaika
6
FROM REACTIVE TO PROACTIVE CITY
In Finland, tax authorities offer a personalised tax proposal
Hi, your child, Elsa Rusama (born 10/2012) is at
the right age of starting school this August. We
have reserved a school placement for Elsa at the
Lauttasaari Elementary School (Myllykalliontie 3,
Helsinki), which is closest to your home. The
school starts on 5 August 2019. If you are OK with
this suggestion, you do not have to do anything.
Otherwise, please contact Helsinki City Education
tel. 123 2455
Helsinki City Library with an AI-based intelligent material management system directs books to the correct location based on the anticipated needs
9
10% of people generate 80% of thesocial and health care costs
10
Helsingin Sanomat 15.3.2019 (Biggest daily newspaper in the Nordics)
"Identifying and treating these people well in advance
would be beneficial for the state economy"
Cervical cancer screening in Finland avoids250 deaths each year
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Proactive City
Detect (health) risks earlier
Save lives
Improve quality of life
Save time, money and energy
Uses data and artificial intelligence in an
ethical way
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DO PEOPLE TRUST US TO USE THEIR DATA AND AI
FOR THEIR BENEFIT?
Build trust: empower individuals by improving their right to self-determination regarding their personal data (MyData Global)
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Use Case 1:
Moving from city to another
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MyData Use Case: Moving from City to Another?• Citizen moving from Brussels to Helsinki (or vice versa) should be able to
grant access to his/her personal information
• Seamless cross-border and cross-domain data exchange needed
16
Key challenges:• Interoperability - Systems and data are not compatible. Data is not machine
readable (pdf exports).
• Technical - No profile/account or consent management platform
• Legal and regulatory issues
• Communication, UX
• Governance and bureaucracy
Key capabilities needed
• Data operator – importing/exporting data
• Enables moving data from one system to another
• Enables users to download their personal data
• Need for standard interfaces and data structures
• Helsinki Profile/Account and Consent Management Platform for digital
consent management• Enables individuals to manage consents on how their
data is being used
• User interface to visualise and manage personal information
and consents
17
MyData Operator interoperability
• Ensure interoperable "network of operators”• Personal data connections made possible in the trusted MyData network,
• Like in phone network, no need to rely on only one operator,
• freedom to choose the operator (at least to some extent)
• Interoperability based on standard interfaces and data formats
18
Population Information System is the Master Database for the Population Information in Finland
Maintained and developed by Population Registre Centre Promotes the digitalisation of society and electronic services in Finland
Provides information services based on the Population Information System for
authorities and companies
City of Helsinki gets frequent updates via APIs on its residents from the
Population Information System
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Information in the Population Registry
Personal data:
name
personal identity code
address
citizenship
native language
family relations
date of birth and death (if
applicable)
Building data:
the building code
location
owner
area
facilities
network connections
intended use
year of construction
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Use Case 2:
Digital twin - an open standardised data modeland exchange format
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Reality Mesh Semantic CityGML
Semantics
Visual
90%
10%
TECHNOLOGY LAYER
DATA
Point Clouds Oblique Images GIS Databases
……
056
023
089
…..
ghi
def
abc
Registers IFC / InfraModel
REALITY MODEL CityGML MODEL
3D CITY MODELS
OPEN DATA UTILIZATION
Development
Solutions
Analytics
New Geodata
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The Kalasatama Digital Twins Project
hel.fi/3D
C
B
A
Data Storages
Virtual Worlds
Processes
Open Innovation
Ecosystems
Hyyppä, Ahlavuo, Miikki, Virtanen, Markkula, SuomistoC
Benefit Levels
Helsinki’s Digital Twin will be further developed
• CityGML is an open standardised data model and exchange format
to store digital 3D models of cities and landscapes.
• Enrich model with urban and environmental data
• Also, dynamic data supported in the future
• Integrate to the city processes, e.g. demonstrate construction plans
• Open source http://hel.fi/3D
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Use Case 3:
Semantic metadata to understand city’s decisions
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City of Helsinki is making a lot of decisions
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Cities produce a lot of content, especially video and audio medias are hard to understand
VISION: Metadata Machine for automatic content analysis and metadata enrichment
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Content creation (raw material)
Procurement (ready-made content)
Publishing(published content)
Archiving(what do we have?)
Automatic content analysis engine
Speech
recognition
Image
recognition
Person
identifierFingerprinting
Sound
identifying
Video frame
color analysis
Music
identifier
Text analysis
Company-wide metadata database on all content items
Language
identifier...
Yle, Kim VIljanen
Helsinki’s digital strategy, six strategic objectives
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→ Proactive and personalised services
→ Residents can affect how their data is
being utilised (MyData principles)
→ Automation and scalable 24/7 self-services
→ Data-driven city: Management, decision-
making and service development utilising data
→ Digital twin: Helsinki produces, utilises
and shares the best open data in the world
→ The city utilises the potential of platform
economy, services are produced with the
ecosystem
Customer-centric Data-centric
Helsinki’s Digital Strategy in 1 Page: From Reactive to Proactive City
The most
functional city in
the world that
makes the best
use of
digitalisation
City Strategy Strategic Objectives Development ThemesImpact on different Stakeholders
Why? What? To Whom? How?
Key Initiatives
Automation and scalable
24/7 self-services
Digital twin: Helsinki produces,
utilises and shares the best open data in the world
Citizens can affect how their data is
being utilised (MyData principles)
Proactive and targeted services
The city utilises the potential of
platform economy, services are produced with the ecosystem
Citizens are served proactively and more personalised way, often without filling forms.
Digital self-services are available 24/7.
Employees have more time for customers. Operations can be targeted where the need
is greatest. Manual tasks are automated.
Management has real-time data to support taking informed decisions. Predictive analysis
applied to weigh different options.
Businesses and communities are seamless part of the city’s service production.
Travellers find city’s services easier,
also virtually.
For all: saves time and money, risk mitigation, better decision making
Data, AI and
robotisation
User-centered
agile culture
Digital foundation
Digital city services
Values: customer-centricity openness, inclusivity, transparency
Requirements: Increasing the competence level of personnel, new culture and ways of working and modern tools.
Eliminating waste and overlapping work, more focus
Data-driven city: Management,
decision-making and service
development utilising data
New mode of
operation and organisation
A1: Pre-school placement proactively
A2: Proactive health benefit check
A3: Preventing youth exclusion
A4: Reservation system for city’s facil ities
A5: Citizen engagement platform
A6: Profile and portal for consent mgmt
A7: Customer experience platform
A8. Channel strategy and domain policy
B1: Support for lean service creation
B2: Agile experiments
C1: Data strategy
C2: Data and AI ethics
C3: Data- and IoT-platforms
C4: API management
C5: Analytics and measurement
C6: Digital twin
C7: Robotics and automation
D1: One well-managed network infrastructure
D2: Cloud strategy and 0365
D3: Portfolio optimisation
D4: Centralised IT-support
D5: Multi-channel customer support
E1: Digitalisation department
E2: Digital management team
E3: Infrastructure and IT support
E4: PMO and change management training
E5: Harmonised financial reporting
Cu
sto
me
rv
iew
Data
e
nab
lers
A
B
C
D
E
Summary
• To increase trust and enable proactive and personalised
services, City of Helsinki needs to build MyData operator capabilities• Consent management platform
• Data export/import functionalities
• Helsinki’s digital twin will be further developed and integrated to the
city processes. Open source!
• Semantic metadata helps understanding communication and
decisions cities are taking
• Both local and EU-level collaboration needed to ensure
interoperability
37
3
8
Thank you!
Mikko RusamaChief Digital Officer, City of Helsinki
Chairman of the Board, Forum Virium Helsinki
Twitter: @mikkohr
Blog: https://cdofromhel.fi
Podcast in Finnish @ Spotify and iTunes:
”Maailman toimivin podcast”
