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From ornery folks to impatient reporters… “So, what do you do?” “I’m a procurement officer.” Public outreach Media relations Conflict resolution Public meetings Educational campaigns Public relations Mediation Meeting/group facilitation One-on-one sessions Website management “I manage public involvement.” Social media
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From ornery folks to impatient reporters…
From ornery folks to impatient reporters
“What is it you said you do again?”
From ornery folks to impatient reporters…
Who is this guy anyway?
The Langdon Group www.langdongroupinc.com
Justin Smart 801-201-8668 [email protected]
From ornery folks to impatient reporters…
“So, what do you do?”
“I’m a procurement officer.”
Public outreachMedia relations
Conflict resolution Public meetings
Educational campaigns
Public relationsMediation
Meeting/group facilitation
One-on-one sessions
Website management
“I manage public involvement.”
Social media
From ornery folks to impatient reporters…
Conflict…Inevitable & Manageable
Positions vs. Interests
Proce
dural
Substantive
PsychologicalInterests
Active Listening
A Simple Triangle*
The Three P’s
* Model developed by Christopher Moore
From ornery folks to impatient reporters…
Media…Also Inevitable & Manageable
When the media calls… Trust your PIO
Stay on message
Tell the truth
From ornery folks to impatient reporters…
Questions & Discussion
Justin SmartThe Langdon Group801-201-8668jsmart@langdongroupinc.comwww.langdongroupinc.com
