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Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables. From Mr. Ashutosh G Joshi Knowledge Resource Centre, [email protected] ,. Objectives. Customer Satisfaction User’s Friend Customer’s delight Budget Monitoring Efficiency Improvement. - PowerPoint PPT Presentation
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From Mr. Ashutosh G Joshi
Knowledge Resource Centre, [email protected],
Mapping a Knowledge Resource Centre’s services
beyond it’s direct deliverables
ObjectivesCustomer Satisfaction
User’s Friend
Customer’s delight
Budget Monitoring
Efficiency Improvement
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Yes End Summary {YES}ReportKRC- A Profile
Hypothesis
Methodology
Data Collection Techniques
Outcome
Analysis
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
YES as a tool for Performance AuditData analysis
Over all assessment
Customer focus
Budget Implication
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Determining Right Things to do
Current Topics and titles
General information
Conduct customer survey frequently
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization:
0
10
20
30
40
50
60
70
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100
F05 F06 F07 F08 F09
Series3
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization:
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
F05 F06 F07 F08 F09
Budget proposed
Total Expenses
Chart Title
F05 F06 F07 F08 F09Ex
pens
es /
Use
r
Graph 1 Graph 2Budget proposed / Expenses Expenses per users
Indirect benefits IASLIC- Ranganathan Award for best article
2005. 1st prize in of E-Forum Essay Competition
2005. 1st Prize Quiz competition at NIMA Index 2006. Technology Award to Project Granthagar in AS
Annual conference 2006. R&D Award for Multi-location KRC system in
AS Annual conference 2007. Mahindra Innovation Award 2008. Mahindra Excellerator award 2010.
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Tacit benefit
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Direct benefits Use of Technology - Project Granthagar . Higher Usage. Better Visibility. Communication. Change Management. Turn Over Rate
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
12
34
5
0.00
1.00
T/H
T/H
Areas to addressWork Practices & policyWork flow and work areasLoan periods & policiesReminder and follow up
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
RecommendationsCollaborate & growTurn over rateTangible benefitsCommunicateImpact on end userSetting targetsReview policies
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Conclusion
Knowledge of Y ESYES data analysisGrowing organismPerformance over reporting
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
