Friends of the Elderly · the supermarket, we charge mileage ... All files are kept locked and can be ... Friends of the Elderly has a duty to provide its employees with a safe working

Friends of the Elderly Home Support Service

Service User Handbook Statement of Purpose

Service User Handbook Friends at Home Sutton April 2012

- 1 - Charity No 226064

FRIENDS OF THE ELDERLY

Welcome to our service

This document contains information about all aspects of our Friends at Home Service It also provides clear guidance of how and who you should contact whatever your reason For more information about the history of Friends of the Elderly please see Appendix 1

1 Contact information

2 Organogram for Friends of the Elderly and Friends at Home Sutton 3 Aims and values of our service 4 Charter of Rights 5 Scope of the service 6 Staff ndash the Home Support Workers 7 Meeting your needs 8 Charges and cancellations 9 Money Handling 10 Gifts and legal documents 11 Confidentiality 12 Health and Safety 13 Comments compliments or complaints


- 2 - Charity No 226064

1 Contact Information Friends at Home Sutton Registered Manager Mrs Marisse Gliddon Deputy Manager Mrs Margaret Buxton-Brown Telephone number 020 8660 4565 Manager Mobile 07843211050 Deputy Mobile 07725 822950 Email suttonfriendsathomefoteorguk Address Friends of the Elderly Friends at Home Sutton Woodcote Grove House

Woodcote Park Meadow Hill Coulsdon CR5 2XL

Regional Manager Mrs Gaynor Cavanagh RN RMN Friends of the Elderly 40-42 Ebury Street London SW1W 0LZ Mobile no 07736 909958 Head of London Region - Operations Sue Dorling RN Friends of the Elderly 40-42 Ebury Street London SW1W 0LZ Mobile No 07501462815 Friends at Home Sutton operating hours Monday to Friday 8am ndash 5pm Saturday 8am ndash 5pm Sunday 8am - 5pm Bank Holidays 9am - 5pm (Any services user who would like the service outside of these hours will need to discuss their requirements with the manager) For out of hours contact please leave a message on the Friends at Home Sutton answering machine and you will be contacted as soon as possible within operating hours

FRIENDS OF THE ELDERLY STAFF STRUCTURE CENTRAL OFFICE

CENTRAL MANAGEMENT

TEAM

PASecretary to CEO PT

Chief Executive

Director of Finance amp ICT Property Director Director of Fundraising

Director of Human Resources

Operations Director

ICT Manager

ICT Support

Chief Accountant

Property Operations Manager

Minor Works

Surveyor Payroll Officer

Accounts Officer ndash Residents Ledger

Cashier and

Accounts Officer

Accounts Officer ndash Purchase Ledger

Finance Officer

Deputy Director of Fundraising

Marketing Manager

Database

and Support Officer

HR Administrator

Receptionist

Supporting Friends

Manager Supporting Friends

Administrator

Trust amp Corp FR Manager

Trust amp Corporate FR Officer

Major Donor amp Events

Administrator

Operations Assistant

Deputy Operations

Director

Head of West Midland Region

(3 services)

Head of London Region ndash Operations

(2 homes)

Head of London Region

ndash Development (2 services)

Regional Manager (4 homes) (1 service)

Regional Manager (4 homes)

(2 services)


(2 services)

Operations Support Officer

Admiral Nurse

Phoning Friends Manager

based at CO)

Friends at Home Sutton

MANAGER (x 1)

HOME SUPPORT

WORKERS (x 8)

DEPUTY MANAGER (x1)

BANK STAFF (x 3)


- 5 - Charity No 226064

3 Aims and Values of our Service

Friends of the Elderly will support older people particularly those in need due to frailty isolation or lack of adequate resources

We will do this by providing high quality caring services personalised to the needs of the individual integrated with local communities and dedicated to promoting the independence well-being dignity and peace of mind of each person with whom we work

Friends of the Elderly will seek at all times to carry out this Mission in line with our stated values

These values reflect our founding Christian principles and lead us to be an inclusive organisation which respects each individual regardless of race religion gender social circumstances age or sexual orientation

4 Service User rights

Friends of the Elderly acknowledges that Service Users have the following rights

To maintain their chosen lifestyle

To be treated as an individual in their own right whatever their mental or physical disability

To personal independence personal choice and personal responsibility for actions including acceptance of risk

To personal privacy for themselves their belongings and their affairs

To have cultural religious sexual and emotional needs accepted and respected

To have access to a clearly defined complaints procedure 5 Scope of the service

The service offers practical emotional and personal care Examples of these are listed below

Dusting Vacuuming Floor washing

Washing dishes Cleaning cupboards Light hand laundry

Change bed linen Light ironing Clean inside ground windows


- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances

Operating washing machine

Defrosting fridge Clearing out of date food Shopping

Collecting pension Paying bills Reading to service user

Making a snack Making telephone calls Help with domestic organisation

Hanging washing out Make a snackdrink Conversation

Helping to pay bills

EyeEar drops

Prompting medication

Liaising with utility

companies

Apply prescribed creams

Organising repairs

Personal care such as washing

bathing and general personal

Hygiene

Diet and nutrition

intervention which

could be to go and have

a meal locally

Support with recreation

games and hobbies

Support to go to day centres

Support with stress

anxiety or depression

Help with visits to the vet Incontinence care

The Home Support Worker can also help you to enjoy social and leisure activities such as escorting you on an outing with mileage fee On each visit you can choose what you would like your Home Support Worker to do

6 Staff ndash the Home Support Workers

To protect your safety all Home Support staff undergo a Criminal Records Bureau check and a Protection of Vulnerable Adults check prior to employment Home Support Workers are fully accountable employees of Friends of the Elderly and comply with all our policies and procedures They meet with the Service Manager on a regular basis and attend regular training All staff takes part in the organisationrsquos Appraisal scheme and have regular supervision with their manager or deputy We view the social side of the service as important so it is essential that you have confidence in your Home Support Worker At the start of the service the manager will allocate you a Home Support Worker who may remain with you (except for annual leave sickness replacements) for the duration of your agreement After a few weeks of the service the manager will check with you that you are happy with the arrangement If not then the manager will try to allocate you a different Home Support Worker as available


- 7 - Charity No 226064

7 Meeting your needs

When the Service Manager has her first assessment with you both of you would have agreed on the basic things you would like help with and these are written down on the Service Agreement which will be signed on the day your service starts

The Home Support Worker is aware that your needs can change from day to day and we will accommodate these needs as appropriate If you have a need that the Home Support Service cannot provide we may be able to refer you to an agency that can meet those needs Care reviews are carried out on a regular basis The information we receive from you stakeholders and healthcare professionals will enable us to improve our services Dementia Care Mapping SL is also a tool we use to measure how we are helping to improve the well-being of our clients

8 Charges and Cancellations

The manager will have discussed the charges and methods of payment with you at your initial assessment The charges are per hour or half hour We prefer that you pay by Direct Debit rather than cash If you require your home support worker to take you anywhere for example to the supermarket we charge mileage 40p per mile and this will be added to your invoice If you cancel a visit or a number of visits then you will still be liable to pay for the service unless you cancel the Agreement - 1 weeks notice is required (This includes hospital stays) Continued payment ensures that you still have your allotted time and the services of the Home Support Worker when you are ready to resume the service If you wish to cancel the Agreement then the service is terminated

9 Money Handling

It is possible that your Home Support Worker will be handling your cash either through pension collection or shopping To ensure there are no misunderstandings or mistakes when cash is changing hands between you and the Home Support Worker we ask that every exchange is signed for by you in the home support workers receipt book

This means that If you hand over some money to the Home Support Worker for her to go and get shopping then the amount is recorded by a written receipt signed by you When the Home Support Worker returns the change (or gives you the pension) then she should count the amount out to you in your hand first so


- 8 - Charity No 226064

that you can check the amount yourself before it is put away The receipt should be signed by you to confirm the amount you have received A cash card is available for service users as an alternative to using cash If this facility is required then this will be discussed at a later date Cash cards Some service users of the Friends at Home services service cannot manage their finances and for these service users Friends of the Elderly supply a bank card to each home support worker The bank cards are to be used for purchasing good on behalf of the service user The card can be used for purchases totalling up to pound100 At the end of the month the service manager will prepare an invoice for the service user detailing a list of expenditure carried out on their behalf through out the month

10 Gifts and legal documents

It is Friends of the Elderly policy that staff do not accept gifts or monies from service users This is to avoid potential criticism and all suspicion of undue influence In order to protect the staff we ask that you respect this rule Staff are also prohibited from acting as witnesses or signatories to any legal documents for you or to be the beneficiaries of any will

11 Confidentiality

Friends of the Elderly will at all times respect and promote your right to privacy dignity control and confidentiality All files are kept locked and can be viewed by you on request Financial information is available only to the managers of Community Services financial audit personnel and yourself Staff will protect your rights at all times as a condition of their employment

12 Health and Safety

Friends of the Elderly has a duty to provide its employees with a safe working environment In your initial assessment with the manager she will have assessed the safety of your equipment and home in the areas staff are intended to work This may include safety of electrical wiring floor coverings and appliances or storage arrangements The manager may have made suggestions to you to improve safety and to protect our staff we urge you to follow these suggestions

Service users have a responsibility to provide adequate household insurance to the extent that they would be able to claim full benefit for any liability in terms of loss or accidental injury to a support worker which might arise while he or she is in the service userrsquos home


- 9 - Charity No 226064

13 Complaints Procedure

A complaint is an expression of dissatisfaction regarding your support provided by Friends of the Elderly The complaint may be made verbally or in writing and can also be made by a friend or a relative on your behalf We hope very much that you will not feel the need to make a complaint while receiving support from us but we would like to assure you that all complaints are taken extremely seriously and anything you will have to say will be regarded with respect and confidence


- 10 - Charity No 226064

Comments and Complaints

We welcome all comments and suggestions about our service and these will be dealt with as quickly as possible Should you wish to complain please make your concerns known in the first instance to the Service Manager All complaints will be responded to within 28 days We will always do our best to resolve your complaint as soon as possible and to tell you what we have actually done to sort out your concerns You may write to our Operations Director Jenny Sykes at the providers address below -

Friends of the Elderly 40-42 Ebury Street London SW1W 0LZ Telephone number 020 7730 8263

Alternatively this service is registered as a domiciliary care service with the Care Quality Commission and any complaints can me made directly to them at the contact details below

Address Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA Telephone 03000 616161

E-Mail Enquiriescqccorguk

Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1

FRIENDS OF THE ELDERLY - Established 1905 Friends of the Elderly has a rich and fascinating history reflecting the huge social changes of the 20th Century It was established in 1905 as The Church Army League of Friends of the Poor following an appeal by Wilson Carlile founder of the Church Army for volunteers to ldquobefriend poor familiesrdquo The initial group consisted largely of young Society ladies and a few professional men with Princess Marie-Louise of Schleswig-Holstein a granddaughter of Queen Victoria as a very active President a post she retained until her death in 1956 The Early Days In 1911 Friends of the Poor became a separate organisation and moved into part of its existing offices in Ebury Street The general objectives were clear cut self-help rather than temporary relief work rather than the dole and considerable emphasis on thrift An early volunteer commented ldquothe sights one saw in London certainly explained the need there were so many poor and so little was done for themrdquo By 1914 the charity had already established 7 departments and were receiving over 28000 letters a year They established a Work Centre following The Coal and Dock Strikes of 1912 found employment for boys and girls and their mothers and sent convalescents away on holidays A random list of grants at that time gives a picture of the work Mr D 4- for a weekrsquos rent S 7- fare to the country for harvesting CM 10-to stock a barrow Sewing machine for a woman with 6 children to support Set of false teeth purchased for an invalid girl A clergyman running a London Boyrsquos Club remarked ldquohelping these boys always seem to me like a game of Old Maid We all try to pass on the difficult card to someone else - the Friends of the Poor excepted ndash they keep the problem and try to solve itrdquo

The Great War Despite many helpers going off to do other war work growth continued Centres were opened in the poorest London districts to provide ldquoPenny Dinnersrdquo Many boys were helped to emigrate to Canada or Australia having been trained on English farms Huge quantities of clothes were made for servicemen and others who had lost everything


- 12 - Charity No 226064

On top of this a new imperative was to assist disabled soldiers when they were discharged The Disabled Soldierrsquos Aid Committee visited men in hospital and helped them to get work back pay and pensions when they returned home Limbless men were trained for switchboard work and an envelope ndashmaking industry was established which was found very beneficial for men suffering from neurasthenia By 1918 there were 11371 disabled soldiers on the books The Annual report for 1918 appeals to supporters to ldquohelp us in our efforts towards the realisation of all our hopes ndash a healthier and happier Englandrdquo Between the Wars

Following the War the charity founded The Disabled Soldiers Embroidery Industry Ernest Thesiger the actor and a well known embroider became Hon Sec Cross-Stitch The work produced by extremely disabled men often lying on their backs or lacking an arm or fingers was remarkable and was sold very successfully One altar frontal was designed for the Chapel at Buckingham Palace and another went to the liner ldquoQueen Maryrdquo The Queen herself took a keen interest in the work and often visited those involved Another key focus was the needs of ldquopoor gentlepeoplerdquo There were many whose small pension was being absorbed by increased rent professionals whose health prevented them working widows of officers One report remarks ldquothe new poor do not lightly ask for helphellipeven without illness their condition is a daily tragedyrdquo The possibility of having to enter the Workhouse was a constant nightmare Part of the charityrsquos response was to open its first residential home Completed and opened in 1926 The Marie Louise Club for Gentlewomen offered places for those with an annual income between pound52 and pound104 per year A letter of the time expresses something of the values of the charity ldquothey help one in such a wonderful way that onersquos little bit of self respect is not hurt and one feels that everything is given one in a spirit of love and great sympathyrdquo Second World War

The routine work of the charity continued despite bombs black outs and disorganised transport The War hit older people particularly hard with fewer people able to help the poor and frail who were often left lonely and isolated As a result case work increased vastly particularly in the London area devastated by bombing Remarkably the charity found the time and resources to continue to address the needs of poor gentlefolk for cheap accommodation By 1945 they had four homes housing 145 ladies


- 13 - Charity No 226064

The Welfare State

After the war the work of the charity came to focus increasingly on those who were frail and elderly Many people believed that all need for voluntary help would disappear when the State took over The charity was sure that there would always be those who ldquofell through the netrdquo and planned accordingly The giving of grants and practical assistance continued unabated But the major developments were in the provision of more homes for older people which increased to 15 by 1960 Many came as a result of generous gifts from benefactors and were beautiful old houses with splendid gardens The values of the charity again shone through All homes were provided with pantries so that residents could remain as independent as possible and each had their own chapel reflecting the importance of the spiritual dimension The charity was also early in recognising the increasing needs of older people who required nursing care They responded by providing nursing wings and supporting older people in their own homes or in other nursing homes And more recently

The present work of the charity which changed to its current name in 1972 is focused still on helping those who are in most financial need through the continuing provision of welfare and grants and on those who need suitable accommodation and care as they become frailer In the 1990rsquos an important development was the establishment of direct services to support older people to remain living at home whether by addressing their practical or emotional needs or their need for companionship More recently the needs of those with dementia have become particularly evident and the charity has developed specialist services in this area Over the years partnership with other groups has always been important In 2002 Friends of the Elderly launched Hanover Friends a joint venture with Hanover Housing to take over all the sheltered housing and care homes previously owned by Help the Aged This was an important way of using the charitys expertise without major capital investment Over 100 years the charity has responded to the changing needs of people in the society of the time Unfortunately the needs of older people remain very evident today and the charity remains committed to meeting those needs wherever we can Interesting people As befits a charity against age discrimination in all its forms the charityrsquos first two Secretary Generals (todayrsquos CEO) showed impressive longevity One of the founders Miss Collin remained in post until 1945 retiring at the age of 94 She died at the age of 105 in one of the charityrsquos homes She was succeeded by Mrs later Dame Dorothy Vaisey who retired at the age of 78 and died later the same year while


- 14 - Charity No 226064

addressing the Annual General Meeting as guest speaker Both were remarkable personalities The Royal connection

Throughout the charityrsquos history it has enjoyed the support

and interest of the Royal family This has ranged from

distributing gifts on behalf of HM Queen Mary and later HM

The Queen Mother to the many events and homes visited

over the years HRH Princess Margaret was a very active

President for many years and we are fortunate that HRH

Princess Alexandra (pictured) has recently taken on that

role That seems particularly appropriate as her late

husband the Hon Angus Ogilvy was the Hon Treasurer for

some years

Legacies By remembering Friends of the Elderly in your Will you will be leaving a gift that will last into the future Once you have shared your estate between your family and friends you may wish to leave part of the remainder to a charity We would be delighted if you chose us Legacy gifts are hugely important to Friends of the Elderly - they make up almost 50 of the voluntary income we receive There is a misconception that legacy gifts tend to be huge amounts This is completely untrue While some of the bequests we receive are large sums many are small gifts of less than pound1000 Some supporters leave us a specific amount of money (called a pecuniary legacy) others leave us a share of their estate once all their specific bequests have been made (called a residuary legacy) If you would like more information about how you can update your Will to include Friends of the Elderly please contact our Legacy Manager on 020 7730 8263 We always advise you to seek professional advice when making or changing your Will If you would like the details of some solicitors in your area please contact our Legacy Manager


- 1 - Charity No 226064

FRIENDS OF THE ELDERLY

Welcome to our service

This document contains information about all aspects of our Friends at Home Service It also provides clear guidance of how and who you should contact whatever your reason For more information about the history of Friends of the Elderly please see Appendix 1

1 Contact information

2 Organogram for Friends of the Elderly and Friends at Home Sutton 3 Aims and values of our service 4 Charter of Rights 5 Scope of the service 6 Staff ndash the Home Support Workers 7 Meeting your needs 8 Charges and cancellations 9 Money Handling 10 Gifts and legal documents 11 Confidentiality 12 Health and Safety 13 Comments compliments or complaints


- 2 - Charity No 226064





CENTRAL MANAGEMENT

TEAM


Chief Executive



Operations Director

ICT Manager

ICT Support

Chief Accountant


Minor Works



Cashier and

Accounts Officer


Finance Officer


Marketing Manager

Database

and Support Officer

HR Administrator

Receptionist

Supporting Friends


Administrator




Administrator


Deputy Operations

Director


(3 services)


(2 homes)





(2 services)


(2 services)


Admiral Nurse


based at CO)


MANAGER (x 1)

HOME SUPPORT

WORKERS (x 8)

DEPUTY MANAGER (x1)

BANK STAFF (x 3)


- 5 - Charity No 226064



















- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 2 - Charity No 226064





CENTRAL MANAGEMENT

TEAM


Chief Executive



Operations Director

ICT Manager

ICT Support

Chief Accountant


Minor Works



Cashier and

Accounts Officer


Finance Officer


Marketing Manager

Database

and Support Officer

HR Administrator

Receptionist

Supporting Friends


Administrator




Administrator


Deputy Operations

Director


(3 services)


(2 homes)





(2 services)


(2 services)


Admiral Nurse


based at CO)


MANAGER (x 1)

HOME SUPPORT

WORKERS (x 8)

DEPUTY MANAGER (x1)

BANK STAFF (x 3)


- 5 - Charity No 226064



















- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



CENTRAL MANAGEMENT

TEAM


Chief Executive



Operations Director

ICT Manager

ICT Support

Chief Accountant


Minor Works



Cashier and

Accounts Officer


Finance Officer


Marketing Manager

Database

and Support Officer

HR Administrator

Receptionist

Supporting Friends


Administrator




Administrator


Deputy Operations

Director


(3 services)


(2 homes)





(2 services)


(2 services)


Admiral Nurse


based at CO)


MANAGER (x 1)

HOME SUPPORT

WORKERS (x 8)

DEPUTY MANAGER (x1)

BANK STAFF (x 3)


- 5 - Charity No 226064



















- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



MANAGER (x 1)

HOME SUPPORT

WORKERS (x 8)

DEPUTY MANAGER (x1)

BANK STAFF (x 3)


- 5 - Charity No 226064



















- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 5 - Charity No 226064



















- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 6 - Charity No 226064

Clean bathrooms and

toilets

Clean kitchen and

appliances







EyeEar drops



companies


Organising repairs



Hygiene

Diet and nutrition

intervention which


a meal locally


games and hobbies


Support with stress







- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 7 - Charity No 226064






9 Money Handling




- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 8 - Charity No 226064




11 Confidentiality






- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 9 - Charity No 226064




- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 10 - Charity No 226064







Website wwwcqcorguk


- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 11 - Charity No 226064

APPENDIX 1




- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 12 - Charity No 226064





- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 13 - Charity No 226064

The Welfare State




- 14 - Charity No 226064











some years



- 14 - Charity No 226064











some years


Documents

Friends of the Elderly · the supermarket, we charge mileage ... All files are kept locked and can be ... Friends of the Elderly has a duty to provide its employees with a safe working