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DIES NATALIS UT 2013. Frequently Asked Questions by Students in Distance Education. Aminudin Zuhairi & Associates Universitas Terbuka, Indonesia 10 June 2012. Outline. Introduction What DE students ask What a DE institution can do How a DE institution can do Conclusion. - PowerPoint PPT Presentation
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Frequently Asked Questions by Students in Distance
Education
Aminudin Zuhairi & AssociatesUniversitas Terbuka, Indonesia
10 June 2012
DIES NATALIS
UT 2013
Outline
• Introduction
• What DE students ask
• What a DE institution can do
• How a DE institution can do
• Conclusion
Introduction: Why DE Students Ask
DE as new learning experience
Ensure success in studying
Develop confidence in study
Solve problems
Ask questions
Factors Influencing Success in DE
Attitude: culture & etiquette
Experience: learning, distance learning, readiness for learning
Elements for success: general ability, prior knowledge, learning styles
(Simonson et al, 2012, pp 222-227)
Learner Responsibilities in DE
Audio and video-based Settings
Online settings
Time for class: synchronous and asynchronous
Communication: with instructor and students
Attendance and class participation: synchronous and asynchronous
Assigments
Assuming responsibility for own learning
Equipment requirements and use
(Simonson et al, 2012, pp. 227-234)
What DE Students Ask 1
What is or what to do 1:
Differences between DE and correspondence schools
Educational prerequisites for taking DE classes
Just-in-time learning
Poor computer skills
Virtual classroom
Not satisfied with DE class
Start a DE class and realise it is too difficult
Real time
(Simonson et al, 2012, pp. 235-239)
What DE Students Ask 2
What is or what to do 2:
Take an online course if I don’t have a PC
Get help with homework or question on assignment
Structure of an online course
Features in a course to get a good fit with my learning style
DE programs that allow students to pay tuition fee monthly rather up front
Continue studies when moving out of state or country
Easier to cheat in DE
(Simonson et al, 2012, pp. 235-239)
What DE Student Ask 3
How to and who 1?
Assess knowledge in particular subject before choosing a DE course
Choose a DE program
Make sure to receive credit for distance learning
Make sure getting the money’s worth
Convince employer to pay for distance training
DE courses applied to a degree
Make up a missed class in a virtual classroom
(Simonson et al, 2012, pp. 235-239)
What DE Student Ask 4
How to and who 2
Who teaches online courses
How is homework submitted
How well I’m doing in an online course
Combine DE with traditional degree program
Learning “anytime, anywhere” works with “real time” instrution
(Simonson et al, 2012, pp. 235-239)
Lessons Learned from other DE
Anticipate these questions
Prepare for answers
Design a DE system that ensures addressing those questions
Offer a DE program suitable to students’ needs
What UT DE Students Ask 1
Layanan
Informasi
Konsultasi akademik
Permintaan kartu mahasiswa
Permintaan transkrip sementara
What UT DE Students Ask 2
Layanan Informasi 1
Pendaftaran mahasiswa baru
Registrasi matakuliah
Tutorial
Ujian
Nilai
Yudisium/wisuda
Ijazah
Data pribadi
What UT DE Students Ask 3
Layanan Informasi 2
Alih kredit
Beasiswa
Pengguguran matakuliah
Penundaan yudisium
Bahan ajar
Umum
Kartu mahasiswa
Lembar kemajuan akademik mahasiswa
Surat keterangan
Whom UT DE Students Ask 1
Bagian Registrasi
Perubahan data pribadi
Pengembalian SPP
Pembebasan mata kuliah
Validasi ijazah masukan D II
Whom UT DE Students Ask 2
Bagian Kelulusan
Surat keterangan
Alih kredit
Ijazah/transkrip
Yudisium
Foto ijazah
Whom UT DE Students Ask 3
Fakultas
Pengguguran mata kuliah
Penundaan yudisium
Konsultasi akademik
Alih kredit
Surat keterangan lulus
Surat penempuhan matakuliah
Yudisium
Legalisir
Info UT
Info beaisiswa
Whom UT DE Students Ask 4
Program Pasca Sarjana
Pendaftaran/info UT
Tutorial online
Konsultasi akademik
Why UT DE Students Ask 1
Keluhan Nilai Ujian
Salah penghitaman pada LJU
Nilai belum keluar karena praktek/praktikum PKM/PKP
Tidak puas nilai UAS
Kasus administrasi/beda tanda tangan
Kasus nilai lainnya
Why UT DE Students Ask 2
Keluhan Registrasi
Registrasi/kasus S/R
Tindaklanjut pengembalian SPP
Tindaklanjut pembebasan matakuliah
Tindaklanjut data pribadi
Why UT DE Students Ask 3
Keluhan Kelulusan
Tindaklanjut pengajuan alih kredit
Tindaklanjut perbaikan data pribadi pada ijazah
Tindaklanjut yudisium
Tindaklanjut ijazah.transkrip
Pengiriman foto
Why UT DE Students Ask 4
Keluhan kepada Fakultas
Tindaklanjut pengguguran matakuliah
Tindaklanjut penundaan yudisium
Tindaklanjut alih kredit
Tindaklanjut yudisium
What Services UT DE Students Ask
Permintaan layanan
How Many UT DE Students Ask
Source: Laporan Tahunan Rektor 2012
What UT DE Students Ask Online 1
Cara mengikuti tuton
Kapan tuton dimulai
Inisiasi belum dibuka
Tidak bisa mengirimkan tugas
Persayaratan TAP, sudah bisa TAP
Cara registrasi TAP
Cara upload karya ilmiah
Lupa password karya ilmiah
What UT DE Students Ask Online 2
Sudah upload karil tetapi belum ada feedback-nya
Cara mendaftar SUO
Ruang baca virtual tidak bisa dibaca
Alih kredit belum keluar?
LKAM Online tidak bisa diakses
Cara membeli modul melalui TBO
Kapan mengambil KTPU dan jika telat bagaimana
Kesetaraan mata kuliah
What DE Institution Can Do
Respond to questions
Provide accurate information
Open up communication channels
Enhance interaction and communication with students
Improve services
How DE Institution Can Support its Services
Improve CRM (customer relationshop management)
Develop a Call Centre
Enhance online interaction and communication
Provide a systematic FAQ
Continuously improve competence of staff
Empower Regional Office
Conclusion
DE student questions are
Valued inputs for improvement
Actual needs of DE students
Quality service indicators
To be addressed appropriately and immediately
Clues for future development of a DE institution
