Travel Agent information guideMyWarnerTable.co.uk

Frequently asked questions

For more info visit BourneLeisureSales.co.ukTo choose your customer’s zone in the Late Lounge visit MyWarnerTable.co.uk

Term & Conditions: All zone reservations are subject to availability. Warner Leisure Hotels reserves the right to change or cancel reservations due to unforeseen circumstances without prior notice. Zone confi gurations may be subject to change. The team at your chosen hotel or village will allocate seats in advance of arrival. Special requests cannot be guaranteed, although we will do our best to honour these where possible. The My Warner Table system will close 48 hours in advance of arrival days. The photos on My Warner Table are only representative of the views from the centre of each zone and are not a guarantee of exact views from each seat. 76071

When and where is it available?All Warner properties excluding – Alvaston Hall Hotel, Corton Coastal Village and Lakeside Coastal Village. We are, however looking into introducing this service to those properties soon.

Is there a charge? Absolutely not!

When should a customer book their Late Lounge zone?We’d encourage them to get online as soon as possible after you have booked their break. The My Warner Table system will close 48 hours before the guests’ arrival date.

What if customers choose not to book a zone – will they still get a seat?That’s fi ne; we understand that there may be a small number of guests who may not be sure of their plans just yet.

So, there’ll always be a few tables that aren’t reserved and we’ll allocate one of those on your customer’s behalf.

Will customers have to sit with other people? Yes, this may be the case. Due to room layouts and zone availability, they may, on occasions be asked to sit with other guests. However if your customers would prefer not to sit with other guests, please make a note of this in the ‘Special Requests’ box and we’ll do our very best to accommodate their request.

My customers need disabled access – which zone is best for me? We’ve tried to make it easy for you and your customers to identify the areas that are accessible with a wheelchair or mobility scooter. These zones are labelled with the following icon .

Welcome to My Warner TableWe’re pleased to introduce you to My Warner Table, a brand new service launched this year at ten of our locations.

Over the years we’ve seen that guests will often dine earlier than they would prefer to, or rush their evening meal rather than miss the opportunity to get a ‘good seat’ for the entertainment.

We now have a solution which will improve your customers’ experience at Warner. By providing the opportunity for guests to reserve a zone in our entertainment venue, they can enjoy a more relaxing dining experience. And then when they’re ready, they can take their reserved seats in the Late Lounge for the evening entertainment. This also means that we can guarantee your customers a better choice of seat the earlier they book their holiday.

Available at: Bembridge Coast Hotel Bodelwyddan Castle Hotel Cricket St. Thomas Gunton Hall Coastal Village Holme Lacy House Hotel Littlecote House Hotel Nidd Hall Hotel Norton Grange Coastal Village Sinah Warren Coastal Hotel Thoresby Hall Hotel

How My Warner Table works Once you’ve booked your customer’s holiday, you’ll receive a confi rmation

This confi rmation will detail their unique booking reference number

This reference number and their surname can be used to log into MyWarnerTable.co.uk.

A map of the Late Lounge at their chosen hotel or village will be shown

Your customers must simply choose their zone and hit reserve...easy!

We will then allocate them a seat in their chosen zone

Pass these instructions over to your customers to complete in their own time or reserve their preferred zone for them, it’s up to you! The best thing is, it’s completely FREE!

Key

For more info visit BourneLeisureSales.co.uk To choose your customer’s zone in the Late Lounge visit MyWarnerTable.co.uk

VIP ZONE

ZONE 13 ZONE 12

ZONE 11

ZONE 10

ZONE 9 ZONE 8

ZONE 7

ZONE 6

ZONE 5

ZONE 4

ZONE 3

ZONE 2

ZONE 1

DANCEFLOOR

DJ BOX

TO THE BAR

STAGE

P

P

P

P

PP

P

P

Example of Late Lounge zone seating plan shown on MyWarnerTable.co.uk

P

UNRESERVED SEATS

WHEELCHAIR ACCESSIBLE ZONES

VIP SEATING

ZONES

ENTRANCE/EXIT

TOILETS

STEPS

DJ BOX

FIRE EXIT

PILLARS

SOME RESTRICTEDVIEWS

HIGH STOOLS