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challenges
Our client is an engineering services organisation that maintains a fleet of aircraft operating in Australiaand around the world. It requires extensive movement of freight into, out of and within Australia. Inpreparation for a tender process, our client sought expert advice on RFP content, structure and responseevaluation.
● Domestic and international freight● A wide range of shipment types (including DG, oversize, temperature sensitive) and services (road,
air express, international)● Multiple service providers with a wide range of capabilities● Potential to link to a 3PL service
AVIATION MRO SERVICE PROVIDER
CASE STUDY
background
www.gra.net.au
Freight Request for Proposal Considerations
GRA worked with the managers who had responsibility for tender preparation and ongoing operational activitiesto determine and review:
● What to specify - Commercial requirements, operational requirements, performance expectations, routes & volumes, quality & regulatory needs, reporting/visibility and response requirements
● How to configure the RFP document to best communicate freight and commercial needs● How to assess responses to best compare and to understand points of difference
GRA engaged in pre-tender discussions with a number of potential freight partners in order to provide ongoingadvice on the technical needs of the client and the capability of the suppliers.
Head office110 Jolimont Road
East Melbourne VIC 3002Tel: (03) 9421 4611
Email: [email protected]
Melbourne | Sydney | Canberra | Brisbane
CASE STUDY
approach
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At the conclusion of the review, the client had a tender-ready document that clearly articulated its freightneeds, how it would commercially and operationally engage with freight partners, what its performanceexpectations were, how it expected exceptions to be managed and how it should be engaged during atransition phase (if any).
Further, it had a guide on how to assess and rank the responses against weighted criteria that reflected thevalue of each of the criteria to the client.
outcomes
