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Free Captioned Telephone Services Do you struggle with understanding others on the phone? We’ve got a solution for you... Oregon CapTel ® Sprint CapTel ® 800i Sprint WebCapTel ® Oregon Telecommunications Relay Service

Free Captioned Telephone Services - Oregon Public Utility ... · n Comparison Chart Page 10 ... Analog, DSL, VoIP, FiOS, Digital cable phone service Yes ... Color Over Internet connection

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Page 1: Free Captioned Telephone Services - Oregon Public Utility ... · n Comparison Chart Page 10 ... Analog, DSL, VoIP, FiOS, Digital cable phone service Yes ... Color Over Internet connection

Free Captioned Telephone ServicesDo you struggle with understanding others on the phone?

We’ve got a solution for you...

Oregon CapTel® Sprint CapTel® 800i Sprint WebCapTel®

Oregon Telecommunications

Relay Service

Page 2: Free Captioned Telephone Services - Oregon Public Utility ... · n Comparison Chart Page 10 ... Analog, DSL, VoIP, FiOS, Digital cable phone service Yes ... Color Over Internet connection

What isCaptioned Telephone Service?

Understanding Captioned Telephone Service

Captioned Telephone User Other Party

Captioned Telephone Operator

Are you...n having difficulty hearing

on the phone?

n misunderstanding conversations due to background noise?

Have you...n said “What? Can you repeat that,

please?”

n been depending on others to help you with phone calls?

If you answered YES, we’ve got the solution for you.

Captioned telephone services allow you to LISTEN and READ captions of everything said during your phone conversations.

Sprint offers the following captioned telephone services to meet your unique needs:

n Oregon CapTel® Page 4

n Sprint CapTel® 800i Page 6

n Sprint WebCapTel® Page 8

n Comparison Chart Page 10

The Captioned Telephone user speaks directly to the other party on the telephone.

The other party speaks directly to the Captioned Telephone user.

The Captioned Telephone operator transcribes the other party’s spoken message into text (captions) using voice-recognition technology.

The Captioned Telephone user listens to the other party on the telephone while reading captions of the conversation on a display screen.

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Page 3: Free Captioned Telephone Services - Oregon Public Utility ... · n Comparison Chart Page 10 ... Analog, DSL, VoIP, FiOS, Digital cable phone service Yes ... Color Over Internet connection

Oregon CapTel®

The First Generation of CapTel®

CapTel® Benefitsn Bright, easy-to-read display.

n Five lines of captions displayed on the screen.

n 35 dB of amplified volume for captioned calls.

n Simply plugs into a standard phone jack.

n Requires a traditional telephone line * (not digital). Will not work with PBX unless an analog port is available.

n Instructions and an easy-to-follow training DVD are included.

Oregon CapTel®

n 24-hour-a-day service offered at no cost ** through participating state relay programs.

n Spanish Captioning is available for Spanish-to-Spanish calls. - 5 a.m. to 9 p.m. Pacific Time daily.

n Apply for a CapTel phone on loan from the State of Oregon by visiting www.oregoncaptel.com or calling 1-800-848-4442. Certain restrictions may apply.

n If you do not qualify for a CapTel phone from the State of Oregon, you may purchase the phone for $99.00 from WCI. Go to www.oregoncaptel.com for more information.

* Analog phone line or DSL with filter required.

** Users are responsible for their long distance charges.

“ The ability to have conversations with myclients through Oregon

CapTel helps myconfidence soar.”

For more informationwww.oregoncaptel.com

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Oregon Telecommunications

Relay Service

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Sprint CapTel® 800iCapTel® via an Internet line

For more informationwww.sprintrelay.com/800i

CapTel® 800i Benefitsn Captions appear automatically on all calls

– incoming and outgoing. No need to dial a toll-free number first.

n Large 5” screen with easy-to-read captions.n Display screen tilts for comfortable reading

or lies flat to mount the phone on a wall.n Adjustable volume control (up to 40dB)

for captioned calls. Volume button is easy to see and adjust during a call.

n One touch access to Customer Service for support.

Setup Requirementsn Internet access

- high-speed internet or broadband servicen Telephone line connection*

- Analog - VoIP - DSL - Digital cable phone service

n Router may be required.**

To purchase a Sprint CapTel® 800i phonen Visit www.sprintrelay.com/800i or

n Call 1-800-233-9130 (Voice/TTY)

* Not compatible with PBX systems unless an analog port is available.

** Depending on how many devices are connected to the internet, you may require a router to connect your 800i phone.

“ Conversations with my family are easy

to follow with Sprint’s CapTel 800i!!”

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www.sprintcaptel.com

WebCapTel® Benefitsn No special equipment required.n Any kind of telephone, and

a computer, will do!n Save or review your conversation.

n Font size and colors can be changed to your personal preference.

n Macintosh and Windows-based PC compatible.

WebCapTel®

n 24-hour-a-day service.n Spanish Captioning is available for

Spanish-to-Spanish calls. - 5 a.m. to 9 p.m. Pacific Time daily.

n Both outgoing and incoming calls are free.*

First time usern First time users must register for

a user name and password, which is required to access the site and begin using the service.

Step-by-step Instructionsn www.sprintcaptel.com/faq.asp

* If using a cell phone, minutes will be accrued.

“ Now I can make phone calls without having to depend

on anyone. ”

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Sprint WebCapTel®

CapTel® on your computer

For more informationwww.sprintrelay.com/webcaptel

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Comparison Chart

10 11

Lines on display screen

Spanish captioning available

Phone services supported

Ability to save text of conversation

Ability to dial the CapTel user directly (without dialing a toll-free number to access the service)

2-line CapTel

Requires high-speed Internet connection

Can be connected to a computer monitor

Ability to adjust font size

CapTel service fee

Headset amplification

Works with ALDs (i.e., headsets, neckloops, etc.)

Ability to caption voice mail & answering machine messages

Display screen

Captions provided

Depends on your browser window and font style

Yes

You use your own telephone and telephone

service to make calls.

Yes, you can review and save the ENTIRE conversation

on computer.

No, a caller must dial 800-933-7219 to connect

to you, the WebCapTel user.

Some 2-line capabiltiies

Yes

Your computer monitor displays the captions.

Yes

No charge

Depends on your phone capabilities

Depends on person’s own phone capabilities

Voice mail

Depends on your computer

Over Internet website

Up to 15 lines of text (depending on

font size selected)

Yes

Analog, DSL, VoIP, FiOS, Digital cable phone service

Yes (up to 480 lines of text)

Yes

2-line capabilities

Yes

No

Yes

No charge

Up to 40dB gain

Yes

Yes

Color

Over Internet connection

Five lines of text

Yes

Analog DSL with filter

Yes (up to 480 lines of text)

1-line CapTel - No, a caller must dial 877-243-2823 to

connect to you, the CapTel user. 2-line CapTel - Yes

Yes - optional

No

USB model only

No

No charge

Up to 35dB gain

Yes

Yes

Monochrome

Over phone lines

CapTel® 200 CapTel® 800i WebCapTel®

877-243-2823 – All states except California and Texas866-399-9050 – California 800-933-5129 – Texas

*

Page 7: Free Captioned Telephone Services - Oregon Public Utility ... · n Comparison Chart Page 10 ... Analog, DSL, VoIP, FiOS, Digital cable phone service Yes ... Color Over Internet connection

Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using CapTel for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through CapTel; whether caused by the negligence of Sprint or otherwise. Other restrictions apply. For details, see www.sprintrelay.com. Coverage not available everywhere. Offers & service plan features not available in all markets/retail locations or for all phones/networks. Other restrictions apply. See www.sprintcaptel.com for details. © 2010 Sprint. Sprint and logos are trademarks of Sprint. CapTel is a registered trademark of Ultratec, Inc. Other registration marks are the property of their respective owners.

Oregon CapTel® Sprint CapTel® 800i Sprint WebCapTel®

To learn more about the various captioned telephone services:

n www.oregoncaptel.com

n www.sprintrelay.com/800i

n www.sprintrelay.com/webcaptel

Oregon Telecommunications

Relay Service