Fraud investigations: staff guide part 1...DCM District Comms Manager DCO Debt Co-ordination Officer DCP District Control Point DCPU Disability Contact and Processing Unit DCMU Digital

Fraud investigations: staff guide Part 1

May 2019

1

Abbreviations

A

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y |

Z

Abbreviation Meaning

AA Attendance Allowance

AAADG Agents Appointees Attorneys and Deputies Guide

AACS Attendance Allowance Computer System

AACT Actual Average Clearance Time

AAP Authorised Adjustment Payment Made

AAU Attendance Allowance Unit

ABM Activity Based Management

AC Alternative Communications

ACC Area Computer Centre

ACD Automated Call Distribution

ACM Active Case Management

https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P2_26https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P74_1036https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P151_2113https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P390_5552https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P533_7578https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P600_8510https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P691_9733https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P726_10165https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P793_11138https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P836_11759https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P855_12016https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P878_12297https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P943_13270https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P978_13819https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1023_14513https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1068_15151https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1139_16223https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1154_16409https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1197_16973https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1270_18125https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1319_18747https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1332_18920https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1349_19120https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1382_19550https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1393_19707https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1404_19828

2

ACOT Average Clearance Outstanding Times

ACPO Association of Chief Police Officers

ACT Automated Credit Transfer

ADC Alternative Distribution Channel

ADJ Adjustment

AD PEN Administrative Penalty

ADT Application Development Team

AE Administrative Error

AJCS Accessing Jobcentre Customer Services

AM Attendance Management

AO Administrative Officer

AO Authorised Officer

AP Action Point

ARN Agreement Reference Number

3

AT Appeal Tribunal

ATAS Audit Trails Analysis System

ATOS Occupational Services

ATP Authority to Pay

ATW Access To Work

AU Combined Payment

AWDL Average Working Days Lost

B


Z


BA Bereavement Allowance

BACS Bankers Automated Clearing System

BAU Business as Usual


4

BB Bereavement Benefit

BC Benefit Centre

BC Business Case

BCE Business Continuity Event

BCP Business Continuity Plan

BCS Business Control System

BCT Business Continuity Team

BD Benefit Directorate

BDC Benefit Delivery Centre

BDCM Benefit Delivery Centre Manager

BDE Benefit Delivery Expert

BDM Benefit Delivery Manager

BDO Benefit Delivery Officer

BDP Benefit Delivery Process

5

BDRG Benefits Document Retention Guide

BEL Benefit Enquiry Line

BET Business Engagement Team

BEU Business Expert User

BExBI Business Expenditure Business Information

BF Brought Forward

BIC Benefit Integrity Centre – No longer exists – Now CFCD

Interventions

BIR Business Incident Report

BLACC Bank Liaison Automation and Customer Contact

BLS Bank Liaison Section

BMO Business Management Office

BOC British Overseas Citizen

BP Business Partner

BPT Business Partner Team

6

BSL

BSP

British Sign Language

Bereavement Support Payment

BSO Bankers Standing Order

C


Z


C&P Claims and Payments

CA Carer’s Allowance

CA Contributions Agency

CAA Constant Attendance Allowance

CAB Citizens Advice Bureau

CACS Carer’s Allowance Computer System

CAF Call Assessment Framework

CAM Customer Account Management System


7

CAM Customer Account Management

CAMlite Customer Account Management lite

CAP Code of Appeals Procedure

CAPS Customer Accounting and Payment System

CAPS Customer Accounting and Payment Strategy

CAT Central Admin Team

CAT Central Activities Team

CATP Cancellation of Authority to Pay

CAU Carer’s Allowance Unit

CB Contributory Benefit

CBA Cost Benefit Analysis

CC Case Control

CC Carer’s Credit

CCB Community Charge Benefit

8

CCD Contact Centre Directorate

CCG Community Care Grant

CCH Customer Care Helpline

CCM Customer Care Management

CCMS Customer Conversion Management Service

CCP Change Control Process

CCI Central Criminal Investigator - No longer used as a term. Replaced

by the term SOC (Serious and Organised Crime) Investigator

CCIIS Central Criminal Investigation and Intelligence Service - No longer

used as a term. Replaced by the term intelligence Service

CDR Critical Design Review

CE Chief Executive

CED Claim Effective Date

CES Customer Enquiry Service

CET Client Engagement Team

CHB Child Benefit

9

CHIS Covert Human Intelligence Source

CI Change & Implementation

CI Criminal Investigator - No longer used as a term.

CIA Criminal Investigator Assistant - no longer used as a term. Replaced

by the term Criminal SOC Investigator Assistant

CIA Criminal Intelligence Assistant - no longer used as a term. Replaced

by the term Intelligence Assistant

CIC Customer Initiated Change

CIL Customer Information Leaflet

CIO Criminal Intelligence Officer - no longer used as a term. Replaced by

the term Intelligence Officer

CIS Customer Information System

CIT Corporate Information Technology

CJA Criminal Justice Act

CL Crisis Loan

CL Common Law

10

CLCA Criminal Law Consolidation Act

CLM Customer Liaison Manager

CM Change Management

CMB Change Management Board

CMEC Child Maintenance and Enforcement Commission

CMG Child Maintenance Group

CMP Child Maintenance Premium

CMPAT Customer Materials, Procedures and Advice Team

CMS Customer Management System

CMT Customer Management Team

CN Clerical Notification

CNP Customer Notification Process

COA Change of Address

COBAP Corporate Banking and Methods of Payment Group

11

CoC Change of Circumstances

CoE Certificate of Entitlement

CoE Centre of Excellence

COO Chief Operating Officer

COP Corporate Other Payee (DPMG)

CoP Court of Protection

CPS Central Prosecution Service

CPA Care Programme Approach

CPAB Corporate Personal Acting Body

CPB Central Pensions Branch

CPCS Customer Payment Computer System

CPD Continuous Professional Development

CPIA Criminal Procedure and Investigations Act

CPMO Change Portfolio Management Office

12

CPMS Change Programme Management System

CPP Common Payments Package

CPS Crown Prosecution Service - no longer used as a term.

CPS Central Payment System

CPS LP Central Payment System Local Payment

CPT Central Prosecution Team (Scotland)

CPTMS Central Processing Team Management Service

CR Change Request

CRC Client Referral Centre

CRG Customer Representative Group

CRL Computer Record Location

CRM Client Relationship Manager

CRM Customer Relations Manager

CRN Child/Customer Reference Number

13

CRS Cheque Regeneration System

CRT Central Referral Team

CRT Case Review Team

CRT Customer Relations Team (DPMG)

CRU Compensation Recovery Unit

CS Computer System

CS Child Support (SRG)

CSA Customer Service Agent

CSA Child Support Agency

CSD Customer Services Directorate

CSL Civil Service Learning

CSM Customer Service Manager

CSPSSA Child Support Pensions and Social Security Act

CSS Charter Standard Statement

14

CST Customer Service Target

CST Customer Services Team

CT Correspondence Team

CTB Council Tax Benefit

CTC Child Tax Credit

CTC Countdown To Change

CTF Child Trust Fund

CTO Compulsory Treatment Order

CUED Common Update and Enquiry Dialogue

CVA Cerebro-vascular Accident

D


Z



15

DAAT Decision Appeals and Assurance Team

DAGC Design Approvals and Governance Council

DAP Death Arrears Payee

DBC Disability Benefits Centre

DBS Disclosure and Barring Service

DBR Detailed Business Requirement

DCI Departmental Central Index

DCM District Comms Manager

DCO Debt Co-ordination Officer

DCP District Control Point

DCPU Disability Contact and Processing Unit

DCMU Digital Case Management Unit (England and Wales)

DCS Disability and Carer’s Service

DCT Direct Credit Transfer

16

DDA Disability Discrimination Act

DDL Digital Driving License

DDN District Delivery Network

D&E Diversity and Equality

DEL District Expenditure Limit - no longer used as a term. Replaced by

the term Departmental Expenditure Limit

DERM District External Relations Manager

DEX Dialogue Expert

DFA Delegated Financial Authority

DH Department of Health

DHB Disability Handbook

DIA Diversity Impact Assessment

DL Draft Letter

DLA Disability Living Allowance

DLACS Disability Living Allowance Computer System

17

DLO Dead Letter Office

DM Decision Maker

DMA Decision Making and Appeals

DMACR Decision Making and Appeals case recorder

DMAPT Decision Making, Appeals and Procedures Team

DMAS Decision Making and Appeals Service

DMG Decision Makers Guide

DMPG Decision Makers Procedural Guide

DMS Data Matching Service

DMVO Decision Maker Visiting Officers

DMU Decision Making Unit

DO District Office

DOB Date of Birth

DOC Date of Claim

18

DOD Dater of Death

DOH Department of Health

DOI Digital Office Infrastructure

DOSN District One Service Network

DP Data Protection

DP Direct Payment

DP Disability Premium

DPA Data Protection Act

DPAD Direct Payment After Death

DPLO Data Protection Liaison Officer

DPO Data Protection Officer

DPRS Direct Payment Registration System

DPS Disabled Passenger Scheme

DPTC Disabled Persons Tax Credit

19

DQ Draft Question

DR Disaster Recovery

DR Document Retention

DRO Departmental Records Office

DRS Document Repository System

DSE Display Screen Equipment

DST Department Security Team

DV Domiciliary Visit

DVLA Driver and Vehicle Licensing Agency

DWA Disability Working Allowance

DWP Department for Work & Pensions

E


Z


20


E Ephemeral

E&D Equality and Diversity

EA Employment Act

EAGA Energy Actions Grants Agency

EAP Employee Assistance Programme

EAR Exceptional Activity Report

EC European Community

ECSMA European Convention Social and Media Assistance

EDD Estimated Delivery Date

EDS Electronic Data Systems

EEA European Economic Area

EFTA European Free Trade Agreement

EIA Equality Impact Analysis

21

ELUS ESA Legasuite Update System

EMP Electronic Media Policy

ENT Electronic Notification Template

EO Executive Officer

EPoA Enduring Power of Attorney

EPR End of Project review

ER Evidence Requirements

ES Employee Services

ES Employment Service

ESA Employment and Support Allowance

ESA (C) Employment and Support Allowance (Contributory)

ESA (IR) Employment and Support Allowance (Income Related)

ESF European Social Fund

ET Executive Team

22

EU European Union

EVL Electronic Vehicle License

F


Z


F&S Forecasting and Scheduling Officer

FA Finance Act

FA Financial Assessor

FA Fixed Amount

FA Fraud Act

FAMIS Fraud and Management Information Service

FAQ Frequently Asked Questions

FAR Fixed Asset Register


23

FAT Field Assurance Testing

FBP Finance Business Partner

FBS Feeder Benefit Systems

FCA Forgery and Counterfeiting Act

FED Fraud Error and Debt

FEDP Fraud Error and Debt Programme

FEO Finance Executive Officer

FES Fraud and Error Service (part of CFCD since 2017)

FEPS Fraud and Error Prevention Service (CFCD Interventions since

2017)

FI Fraud Investigator

FI Financial Investigator

FIA Financial Investigator Assistant

FIU Financial Investigation Unit

FLS Frontline Services

24

FLSM Frontline Line Service Management

FM Finance Manager

FNA Future needs Assessment

FO Finance Officer

FOI Freedom of Information

FOIA Freedom of Information Act

FPA Fraud Partnership Agreement

FPMT Finance and Performance Management Team

FA Factual Report

FRAIMS Fraud Referral and Intervention Management System

FRF Fraud Referral Form

FRP Full Record Print

FSCM Forensic Services Contract Management

FSD Financial Services Division

25

FSU Fraud Support Unit

FTA Failed to Attend

FTE Full Time Equivalent

FtT First tier Tribunal

FVTD Free Vehicle Tax Disc

G


Z


G7 Grade 7

GA Guardian’s Allowance

GAD Genesis Activation Device

GAL Global Address List

GB Great Britain


26

GDN Group Delivery Network

GI Cheque

GMC General Medical Council

GMS Generalised Matching Service

GP General Practitioner

GPC Government Procurement Card

GPFR General Practitioners Factual report

GTN Government Telephony Network

H


Z


H&S Health and Safety

HASSRA Health and Social Security Recreational Association


27

HB Housing Benefit

HBD Health and Benefit Division

HBS Heritage benefit System

HCP Health Care Professional

HEO Higher Executive Officer

HFR Hospital Factual Report

HGU Higher Grade User

HIL Higher Investigations Leader (Criminal and Financial)

HLBR High Level Business Requirement

HMCTS Her Majesty’s Courts and Tribunal Service

HMRC Her Majesty’s Revenue and Customs

HO Home Office

HOW Head of Work

HP Hire Purchase

28

HPES Hewlett Packard Enterprises

HPWAR High Priority Work Available Report

HR Human Resources

HR Higher Rate

HRA Human Rights Act

HRBP Human Resources Business Partner

HRCC Higher Rate Care Component

HRMC Higher Rate Mobility Component

HRT Habitual Residence Test

HSC Health Service Circular

HSCP Health or Social Care Professional

HWWB Health Work and Wellbeing

HWWD Health, Work and Wellbeing Directorate

I

29


Z


IAAA Immigration and Asylum Act

IAS Internal Audit Services

IB Incapacity Benefit

ICE Independent Case Examiner

ICT Information Capture Tool

IDA Identity Documents Act

IF Internal Finance

IF1 Incident Reporting Form

IIDB Industrial Injury Disablement Benefit

IO Intelligence Officer

IOP Instrument of Payment

IPCC Internet Protocol Contact Centre


30

IRIS Integrated Risk and Intelligence Service

IS Income Support

ISCS Income Support Computer System

ITSM Information Technology Service Manager

ITD Information Technology Directorate

IUC Interview Under Caution

J


Z


JAWS Job Access With Speech

JCP Jobcentre Plus

JID Joint Intelligence Desk

JSA Jobseeker’s Allowance


31

JSAPS Jobseekers Allowance Computer System

K


Z


KIT Keeping In Touch

KM Knowledge Management

KMI Key Management Indicator

KPG Key Performance Groups

KPI Key Performance Indicators

KWO Key Work Objective

KHUB Knowledge Hub

L


Z

https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P2_26https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P74_1036https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P151_2113https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P390_5552https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P533_7578https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P600_8510https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P691_9733https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P726_10165https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P793_11138https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P836_11759https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P855_12016https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P878_12297https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P943_13270https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P978_13819https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1023_14513https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1068_15151https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1139_16223https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1154_16409https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1197_16973https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1270_18125https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1319_18747https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1332_18920https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1349_19120https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1382_19550https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1393_19707https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1404_19828https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P2_26https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P74_1036https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P151_2113https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P390_5552https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P533_7578https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P600_8510https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P691_9733https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P726_10165https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P793_11138https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P836_11759https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P855_12016https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P878_12297https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P943_13270https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P978_13819https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1023_14513https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1068_15151https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1139_16223https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1154_16409https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1197_16973https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1270_18125https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1319_18747https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1332_18920https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1349_19120https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1382_19550https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1393_19707https://intranet.dwp.gov.uk/manual/investigations-instructions/abbreviations#P1404_19828

32


LA Local Authority

LAD Learning Appliance Device (Server)

LAF Learning Assessment Framework

LAS Live Activity Schedule

L&D Learning and Development

LEP Local Employer Partnership

LAIEF Local Authority Information Exchange Form

LGC Local Government Chemists

LIMP Local Incident Management Plan

LM Line Manager

LMA Line Managers Assurance

LMS Labour Market System

LMU Labour Market Unit

33

LNA Learning Needs Analysis

LOBP Loss of Benefit Provision

LSC Local Service Compliance (Compliance since 2017)

LSAO Local Service Administrative Officer (CFCD Administrative Officer

since 2017)

LSCO Local Service Compliance Officer (Compliance Officer since 2017)

LSCTL Local Service Compliance Team Leader (Compliance Team Leader

since 2017)

LSI Local Service Investigations (Investigations since 2017)

LSIO Local Service Investigations Officer (Investigations Officer since

2017)

LSITL Local Service Investigations Team Leader (Investigations Team

Leader since 2017)

LSA Local Service Admin (CFCD Operational Admin since 2017)

LSSIL Local Service Senior Investigations Leader (Senior Investigations

Leader since 2017)

LPs Lone Parents

LST Land Securities Trillium

34

LTAHW Living Together as Husband and Wife

LTM Leadership Team Meeting

M


Z


MA Maternity Allowance

MaSH Management and Safety of Health (MaSH) Toolkit

MCF Multi-Client Forum

MEC Medical Examination Centre

MI Management Information

MIDAS Matching Intelligence and Data Analysis

MISP Management Information System Programme

MOSAIC Mail Opening Scanning and Image Circulation


35

MOU Memorandum of Understanding

MOU Mail Opening Unit

MSRS Medical Services Referral System

MVA Monetary Value Adjustment

MVFE Monetary Value of Fraud Error

N


Z


NAO National Audit Office

NAFN National Anti Fraud Network

NBFH National Benefit Fraud Hotline

NCA National Crime Agency

NDU National Disclosure Unit


36

NEET Not in Employment, Education or Training

NFA No Further Action

NFS National File Standard

NIC National Insurance Contribution

NIFU National Identity Fraud Unit

NINO National Insurance Number

NIP National Implementation Plan

NISSA Northern Ireland Social Security Agency

NJI New Jobseekers Interview

NMT Network Management Team (Mgt of CC call traffic)

NOC Notification of Change

NPIA National Policing Improvement Agency

NSD Network Services Directorate

O

37


Z


OAG Operational Assurance Group

ODN Operational Delivery Network

OED Operational Excellence Directorate

OGD Other Government Department

OGLAs Operational Go Live Assurance

OHS Occupational Health Service

OIAS Operational Impact and Assurance Service

OIU Operational Intelligence Unit

OL Operational Lead

OLMU Operational Line Managers Update

OMAT Operational Management Assurance Team

OOS Out of Scope


38

OP Overpayment

OPSTRAT Operational Strategy System

ORR Operational Readiness Review

OSN One Service Network

OU Organisational Unit

OV Official Vehicle

P


Z


PA Put Away

PACE Police and Criminal Evidence Act

PACS Programme Accounting Computer System

PCA Personal Capability Assessment


39

PCM Performance and Culture Manager

PCN Project Critical Network

PCP Pensions Contact Point

PDCS Pensions, Disability and Carers Service

PDCS Personal Details Computer System

PDP Personal Development Plan

PDQ Pre Defined Query

PF Procurator Fiscal

PID Personal Identification Device (smartcard)

PinS Professionalism in Security

PIP Personal Independence Payment

PIP Personal Improvement Plans

PIPCS Personal Information Payment Computer System

PIPIS Personal Information Payment Information System

40

PM Performance Manager

PMG People Matters Group

PO Purchase Order

PoCA Proceeds of Crime Act

POCA Post Office Card Account

PPQ Programme Protection Query

PQ Parliamentary Question

PRISM Post Release Implementation Support and Maintenance

PSA Public Service Agreement

PSCS Pensions Service Computer System

PTP Pensions Transformation Program

PUS Private User Scheme

PV Potentially Violent

Q

41


Z


QA Quality Assurance

QAF Quality Assurance Framework

QR Quality Review

R


Z


R&R Reward and Recognition

RA Reasonable Adjustment

RA Risk Assessment

RACI Reasonable Accountable Consulted Informed - term no longer in

use. Replaced by the term Responsible Accountable Consultated

Informed


42

RAD Risk Assurance Division

RAG Red/Amber/Green

RBD Reduced Benefit Direction

RER Referral Enhancement Routing (Case Prreparation since 2017)

RFI Request For Information

RIPA Regulation of Investigatory Powers Act

RM Resource Management

RM Risk Management

RMS Referral Management System

RP Retirement Pension

RTE Real Time Earnings

RTI Real Time Information

RTPi Request To Pay Integration

S

43


Z


SASI Share and Support Interviews

SCCS Secure Compliance and Checking System

SDA Severe Disablement Allowance

SDC Service Delivery Co-ordinator

SDM Service Design and Management

SDP Severe Disability Premium

SF Social Fund

SFCS Social Fund Computer System

SFIS Single Fraud Investigation Service

ShSVCS Shared Services

SIL Senior Investigations Leader (Criminal and Financial)

SIL Senior Intelligence Leader


44

SLA Service Level Agreement

SLOC Site Location Code

SLSPOC Service Line Single Point Of Contact

SLT Senior Leadership Team

SMP Statutory Maternity Pay

SMS Small Message Service

SMT Senior Management Team

SOC Investigator Serious and Organised Crime Investigator

Soc Invesigator

Assistant

Criminal Serious Organised Crime Investigator Assistant

SOCA Serious Organised Crime Agency

SOCC Strategic Operational and Campaign Centre

SOM Standard Operating Model

SoS Secretary of State

SPOC Single Point Of Contact

45

SPVA Service Personnel and Veterans Agency

SRO Senior Responsible Officer

SSAA Social Security Administration Act

SSAFA Social Security Administration (Fraud) Act

SSMART Stretching Specific Measurable Achievable Realistic

Time Bound

SSP Statutory Sick Pay

SSPB Shared Services Programme Board

SUO System Update Officer

T


Z


TA Theft Act

TAM Treat as Made


46

TAS Treat as straightforward

TASSA Technical and Site Support Assurance

TBC To Be Confirmed

TC Tax Credit

TCA Tax Credit Act

TCV Total Corrective Value

TDA Temporary Duties Allowance

TIC Taken Into Consideration

TIDV Telephony Identity Verification

TL Team Leader

TNA Training Needs Analysis

TOR Terms Of Reference

TP Training Providers

TPMD Transformation Products Management Directorate

47

TS Tribunal Service

TTP Transferring Telephony Project

TUPE Transfer Under Protection of Employment

TUS Trade Union Side

U


Z


UC Universal Credit

UCB Unacceptable Customer Behaviour

V


Z



48

VC Video Conference

VFM Value For Money

VIC Virtual Information Centre

VT Virtual Team

W


Z


WAR Work Available Report

WB Widows Benefit

WCA Work Capability Assessment

WFHRA Work Focused Health Related Assessment

WFI Work Focused Interview

WFP Work Force Planning


49

WLU Welsh Language Unit

WRA Welfare Reform Act

WSD Work Services Directorate

WSP Work Service Provision

WTE Whole Time Equivalent

WWG Welfare and Wellbeing Group

X


Z


XGSG Cross-Government Solutions Group

Y


Z


50


Z


Z



51

Abroad Fraud

00 Introduction

This section deals with any periods of absence abroad that the claimant has not disclosed to the Department for Work and Pensions (DWP) for the purposes of assessing benefit entitlement.

For the purpose of this guide, the term Abroad is used to describe absence outside the United Kingdom (UK).

Periods of absence abroad and Department for Work and Pensions benefits

The majority of Department for Work and Pensions (DWP) benefits are affected by un-notified absence abroad. It is vital where applicable, investigators are familiar with the conditions of entitlement to individual benefits, and consideration is given to Local Authority benefits when conducting investigations.

Where the claimant is found to be outside of the UK at the time of the investigation, and specifically at the point when an Interview Under Caution (IUC ) is being planned, consideration must be given to the likelihood of a return. Submission for Extradition back to UK

01 Investigations

Action upon receipt of a new case

Upon receipt of a new case alleging that the claimant, or their dependants, have undisclosed periods of absence abroad, the investigator must review all appropriate documentation to confirm the validity of the allegation.

Cases with Abroad Fraud as the primary offence type will have been triaged by the Abroad

Fraud Triage Team in [Redacted].

A Fraud Referral Form (FRF) submitted into FRAIMS with this offence type will be

automatically routed to the Abroad Fraud Inbox [Redacted].

Serviced by the Abroad Fraud Triage Team, this team is responsible for a one-stop sift of

cases with the Abroad Fraud offence type. The team will review the FRF, check Customer

Information System (CIS), legacy and benefit conditionality sift sheet (Local Guidance

Document) to assess correct routing

Following the sift, referrals can be:

closed No Fraud Action transferred to Compliance referred to Investigations referred to Serious and Organised Crime.

All cases sifted by the t