Frank resume 11112015

FRANK L. ROBINSON555 Deer Trail

Westerville, Ohio 43082Home (614) 559-2260 / Cell (614) 679-3044

[email protected]

Career Summary

SOLUTIONS ARCHITECT: Utilizing technical and analytical knowledge of business and information technologies by designing, planning and implementing storage solutions, backup and disaster recovery infrastructure. Strong Storage & SAN Architecture experience providing best practices using EMC technologies.

Professional Experience

Field Application Engineer – Virtual Instruments Residency 09/2015 – PresentContracted to JPMorgan & Chase.Provide performance, monitoring, and capture planning for JPMC Infrastructure

As one of the Field Application Engineer for North America, I provide pre-sales and post-sales support to JPMC; while working directly with their global support teams, and management to align their business and needs with the Virtual Instruments solutions.

Provided product and project scope; planning, scheduling and executing on residential engagements. Developed and deployed success criteria for sales initiatives Proof of Concept, Health Utilization Performance reporting, and Managed Service engagements for multiple lines of business.

Provided continuous improvement around processes, tools and best practices. Reviewed and prepared training procedures, implemented training and mentoring programs. Determine staffing requirements and assignments for engagements. Single point of contact for escalated issues for services, support and executive teams. Deliver performance appraisals for FAEs (matrix reporting).

Collaborate and performance Management challenges using the Virtual Instruments Virtual Wisdom Platform. Application, compute, virtualization & SAN. Deliver data correlation, diagnostics, analytics, analysis, performance, capacity & health and relevant action items to organizational teams to achieve business goals.

Specialist, Infrastructure Engineering, Solutions Engineer. - HP Residency 02/2014 – 09/2015Contracted to on the Nationwide Ins.Provide engineer solution for the I&O Nationwide Infrastructure,

Formulate and execute solutions for customers across all channels (mobile, internet etc.) Help formulate and capture requirements and understand business objectives Ideate, conceptualize and drive solutions. Provide enterprise mobility strategy and work with senior architects to formulate reference

architectures for digital solutions across multiple channels and articulate the strengths and weaknesses of approaches.

Understand, articulate and incorporate API strategies, backend as a service and define end-to-end architecture solutions for customers.

Provide competitive analysis of solutions with differentiation for own solution and articulate value proposition.

Develop strong, long-term relationships and referrals with customer management Be the point of contact to the customer through all phases of the engagement. Follow up and

ensure total customer satisfaction through the life cycle of the relationship.

Frank L. Robinson Page 1

mailto:[email protected]

Drive the end-end solution development lifecycle with the development teams on shore and offshore.

Collaborate with sales teams in taking new offerings to the market Work with account teams and customers on specific customer opportunities including ideation

workshops, requirements gathering sessions Keep abreast of technology developments and mobility applications across industry verticals and

appraise practice leadership of the same Adhere to all CLIENT Sales, Human Resource, and corporate ethical policies, standards and

guidelines.

Tech. Lead Sr. SAN Storage & Backup Admin- (P3) - NEC Residency 07/2013 – 2/2014Contracted to on the Honda R&D ISDProvide support on HDS, HNAS, NetApp, XIV and IBM TSM backup equipment.

Senior level is responsible for entire Lifecycle Management of Storage Infrastructure including Prepare, Planning, Design, Implementation, Operations and Optimization to ensure the Storage Infrastructure is kept up to date with the technology and meet the changing business demands of customer.

Consults with end-users and utilize historic reports to determine the current challenges and propose appropriate solutions.

Conducts system installation, configuration and/or system support activities. Evaluates system compatibility of end-user software. May be required to plan power and cabling requirements for Server, Storage, or related systems.

Develops backup and disaster recovery plans for Storage equipment. Broad understanding of Storage Management Framework and Services. Works independently and receives minimal guidance. Acts as a resource for colleagues with less experience and escalation point for service impacting incidents.

Sr. SAN & Storage SOLUTIONS ARCHITECT - EMC Residency/Troubleshooting 08/2011 – 03/2013Self-employed as EDATA ADVANTAGE INC. subcontracted to on the JPMC Chase GTIProvide Level 3 SAN support on EMC equipment in over 30 plus datacenters globally for JPMC.

Solid knowledge of both fabric and frame troubleshooting gave day-to-day support as required for the operations teams from a troubleshooting/RCA standpoint, and help to facilitate a better “liaison” role between the JPMC and EMC technical support teams;

Strong understanding of all primary EMC toolsets, including Solutions Enabler, NaviSphere Manager, SPA, ECC, and ESRS – assisted in rebuilding many of these toolsets and architecting, designing for the near future and aiding in ensure we get the architecture right, including capacity planning around each of these toolsets;

Capable to lead technical instruction sessions for the operations, build, and planning towers on topics such as troubleshooting, toolset use, standardization, monitoring, or performance analysis;

Excellent analytical and scripting skillset, with the primary intent being assistance in development of threat analysis details following a newly discovered code or configuration issue which caused production impact, and assistance in both construction and execution of resolution plans created to attack those threats;

Design Architect, tester, integration and support, best practices analysis of EMC’s Unisphere – Storage Management, Virtualized for JP Morgan Chase Infrastructure Global Data Centers;

Responsibilities include level 3/4 (Design Architect and Support Engineer) support of VMWare infrastructure ESX, HA, DRS, Virtual Center. SAN Administration / Storage Operations and Provisioning supporting physical and Virtual environments of JP Morgan Chase International Infrastructure to Global Data Centers;

Responsibilities included supporting SAN and Storage for all Heterogeneous Enterprise OS Environments utilizing VM servers as part of media reduction design goals globally.


Sr. Enterprise SAN & Storage Administrator (Jazz Admin) – Artech 01/2011 – 08/2011Artech Information Systems subcontracted to IBM Provided day-to-day support for multiple SAN & Storage for international broker account systems. Review, implement and performed datacenter SAN & Storage migrations for multiple locations. Prepare, perform and test D\R solutions for brokers on international account servers.

Service as a SAN / Storage Administrator performing support engineering of FC SAN environments consisting of EMC (Symmetrix / DMX, CLARiiON) Storage Arrays with Brocade, McDATA and Cisco FC SAN Switches. Infrastructure management tools used: EMC ECC, Solutions Enabler SymCLI, EMC Celerra Manager, EMC Navishpere, Brocade EFCM,

Support Merrill Lynch accounts using “MASTER” ML proprietary Storage tool and reporting. Designing and organizing SAN and storage.

Implementing their design programs and principles. Supporting over 5 major sites using all major and minor switch and storage vendors.


Sr. Enterprise SAN & Storage Administrator – TEKsystems Residency 01/2010 – 01/2011 TEKsystems subcontracted to on the Bank of America / Merrill Lynch Provided day-to-day support for multiple SAN & Storage for international broker account systems. Review, implement and performed datacenter SAN & Storage migrations for multiple locations. Prepare, perform and test D\R solutions for brokers on international account servers.

Service as a SAN / Storage Administrator performing support engineering of FC SAN environments consisting of EMC (Symmetrix / DMX, CLARiiON) Storage Arrays with Brocade, McDATA and Cisco FC SAN Switches. Infrastructure management tools used: EMC ECC, Solutions Enabler SymCLI, EMC Celerra Manager, EMC Navishpere, Brocade EFCM,

Support Merrill Lynch accounts using “MASTER” ML proprietary Storage tool and reporting.Designing and organizing SAN and storage.

Implementing their design programs and principles. Supporting over 5 major sites using all major and minor switch and storage vendors.


Sr. SAN & Storage Administrator - EMC Residency 08/2009 – 12/2009Self-employed as EDATA ADVANTAGE INC. subcontracted to on the JPMC Chase GTIDeploy and decommission storage on Arrays (EMC and HDS). Supported Vendor CE's during managed changes. Responsible for the implementation, engineering and support of the client site MetaSAN, Storage Arrays.

Service as a SAN / Storage Administrator performing support engineering of FC SAN environments consisting of EMC (Symmetrix / DMX, CLARiiON, Celerra) HDS (USP, 9980) Storage Arrays and Network Appliance / IBM N-Series and Filers with Brocade, McDATA and Cisco FC SAN Switches. Infrastructure management tools used: EMC ECC, Solutions Enabler SymCLI, EMC Celerra Manager, EMC Navishpere, HDS HDvM, Brocade EFCM, brocade Webtools.

Designing and organizing SAN and storage space by following the IBM ISMS Storage Design process.

Implementing their design programs and principles. Supporting over 25 sites using all major and minor switch and storage vendors.


Storage Architect / Designer - EMC/HDS/IBM for IBM Global Services 11/2008 – 08/2009Self-employed as EDATA ADVANTAGE INC. subcontracted to IBM Global Services by VirpieTechStorage Architect / Designer for SAN and Storage services Designing and organizing SAN and storage space by following the IBM ISMS Storage Design process.

Implementing their design programs and principles. Supporting over 25 sites using all major and minor switch and storage vendors.



Sr. SAN Administrator - EMC/HDS/IBM for IBM Global Services 5/2007 – 11/2008Self-employed as EDATA ADVANTAGE INC. subcontracted to IBM Global Services by VirpieTechSAN / Storage Support Engineering and Storage Provisioning services Served as the ISMS Storage Team member supporting Storage Arrays (EMC DMX, HDS USP, and IBM DS8000). Supported Vendor CE's during managed changes. Responsible for the implementation, engineering and support of the client site MetaSAN, Storage Arrays and NAS.

Service as a SAN / Storage Administrator performing support engineering of FC SAN environments consisting of EMC (Symmetrix / DMX, CLARiiON, Celerra) HDS (USP, 9980) Storage Arrays and Network Appliance / IBM N-Series and Filers with Brocade, McDATA and Cisco FC SAN Switches. Infrastructure management tools used: EMC ECC, Solutions Enabler SymCLI, EMC Celerra Manager, EMC Navishpere, HDS HDvM, Brocade EFCM, brocade Webtools.

EATON CORPORATION, Eastlake, OH 10/2006-4/2007Senior Specialist-IT InfrastructureSole supporter of large SAN environment in two data centers that included EMC DMX 3/2000, Clariion, Connectrix (McDATA) fiber switches.

Introduced new procurement method of having storage on-demand and presented the cost benefit analysis with ROI to CFO and CIO.

Provided storage to clustered and non-clustered servers using multiple storage platforms. (HP-UX, Solaris, Windows, VMware and Exchange).

Designed Business Continuity solutions using SRDF/TimeFinder with BCV and Clones devices. Developed and integrated scripts to automate operational processes such as database quiesce,

TF Establish/Split BCVs, SRDF scripts for cross-site data replication for D/R solution. Created, supported, monitored and problem solve nightly SRDF / NetBackup jobs. Coordinated and tested with the Control-M / Maestro Specialist on nightly schedules job using

commands from TimeFinder, SRDF and Database’s quiesce and NetBackup. Provided 24-hour support on SAN, Storage and Backups in two data centers. Recognized for two Eaton Corporation awards for exhibiting dedication. Responsibilities included supporting SAN and Storage for all Heterogeneous Enterprise OS

Environments utilizing VM servers as part of media reduction design goals globally.

NATIONWIDE INSURANCE, Services Company, Columbus, OH 9/2003-10/2006Senior SAN/Storage AdministratorSenior technical lead in SAN / Storage architect and administrator implementing best practices in design and storage provisioning.

Supported Large SAN environment that includes Shark, FAStT, Hitachi, Network Appliances and Cisco 9509, Brocade 2800/3800 fiber switches.

Played a key role in creating and implementing standards and procedures to meet SLA’s. Worked closely with other teams (SA’s, DBA’s) to develop good working relationship between

groups. Served as Technologic Lead on an $8M SAN refresh project to migrated 104 – 16 ports Brocade

switches to 20 Cisco 9509 Director Class switches. This migration affected 290 various types of servers and storage arrays and completed in 90 days with no unscheduled customer impact. With team, received awards from:

o SNIA for Best Practices in Storageo Nationwide EVP & CIO management for SAN Consolidation

Played a key role on a $26M project to consolidate, duplicate accounting applications and databases down to single P&L accounting system. Successfully managed the Storage and SAN architect requirements in a solo capacity. Was successful and met the project needs by providing their storage need to applications, databases and clustered servers in dual datacenters. Personally received thanks from the Chief Technical Officer: ‘Thank you for your dedication and leadership in helping Nationwide build a highly resilient and reliable infrastructure.’


IBM GLOBAL SERVICE SDCC-West, e-Business, Columbus, OH 1998-2002Service Delivery Manager, Web Servers 2001-2002 (Project outsourced from Bank One)IT Service Delivery Manager of web hosting for three sites multi-million dollars for a banking customer ranked fifth in the country by Fortune 500.

Supervised 18 employees consisting of System, Network, Backup, Security, SAN and Storage Engineers and Administrators, supported 400+ servers in a LAN / WAN environments using SAN / NAS on an Ethernet and Fiber Channel network.

Quality and Production Assurance, Change Management, Physical and Logical Security, Documentation, Backup / Disaster Recovery, Volume Manager, Crisis Management and maintaining all Service Level Agreements. With an operating budget of $9M.

Maintained a High and Normal URL Availability level of 99.99% & 99.95%. Increased monthly revenue with additional server growth by 10% - 18%.

UNIX System Team Lead, Administrator 1999-2001(Project Outsourced from Bank One)UNIX Team Lead for 14 UNIX System Administrators supporting 87 UNIX servers (HP, NCR, SUN), Disk Arrays, SAN (Storage Area Network), and Backup hardware for LAN / WAN environments located locally and remote sites while maintaining high availability.

Saved $250M per week in lost revenue by engineering and documenting Disaster Recovery Plans.

Architect, managed and supported the SAN using EMC tools (ControlCenter (ECC), SDR, SRDF, VolumeLogix, TimeFinder, PowerPath, Connectrix Manager and ESN Manager) and Logical Volume Manager. Installing fiber channel cards (Emulex, Qlogic, HFC and JNI) in HP, SUN and Windows NT/2K servers.

Led efforts for all UNIX System Administrators to document and cross-train on all UNIX platforms. Introduced procedural improvement to increase productivity by 23%.

SAN Specialist for UNIX Systems, Senior UNIX System Administrator 1998-1999(Project outsourced from Bank One)Maintained and supported hardware and software for mission critical systems on UNIX / NT and EMC platforms in local and remote locations in LAN / WAN environments.

Improved system downtime by 50% by architecting a process to swap out a failed system’s disk to a warm spare server.

Teradata Manager & Teradata Database Administrator September 1995 to September 1998 Managed and maintained the NCR hardware, UNIX OS and Teradata Utilities. Administered the process and integration of data for the databases by extracting, cleansing,

transforming, and loading in a timely manner meeting all SLA’s. Aided in database tuning and performance. Design a purge process and long term data retention and backup strategy. Performed analysis and forecast data growth Performed capacity and performance of systems and databases. Command and Tools:

o BTEQ, Querymen, Teradata Performance Monitoring Systems, Teradata Manager, Fast Load, Fast Export, Multi-Load, Purge


Technical SkillsHardware EMC Symmetrix / DMX, Clariion, DS8300, Cisco, Brocade, McDATA, Shark, FAStT,

Hitachi VSP, HNAS, NetApp (Network Appliance), HP, Sun, Emulex, Qlogic, NCR, Storage Tech Stacker, XIV and PC

Languages Korn Shell, AWK, C-Shell, CASE Tools, TSO/SPF, ROSCOE, JCL, CICS, AssemblerDatabases Teradata, SQL, DB2Software VMWare VI3 (ESX 3.5, Virtual Center, VMWare Client, HA, DRS)

VMWare VSphere (ESX 4, HA, DRS, VCenter)Windows Server 2008 EnterpriseWindows Server 2003 (Datacenter, Enterprise)Windows 2000 (Datacenter, AS)Windows NT 4.0 (Datacenter, Enterprise)Solaris 10LinuxCitrix Winframe 1.7Citrix Metaframe 1.8 / XPeMicrosoft SBS 2003 / 2000 / 4.5Windows XPWindows VistaWindows 7NetApp OnCommand Insight (Onaro SANscreen)HP-UX, AIX, Network Appliance, BTEQ, Querymen, Teradata, Fast Load, Multi-Load, ECC, Solution Enabler, TimeFinder, SRDF, Connectrix, Symmetrix, InfoMover, PowerPath, VERITAS NetBackup, Volume Manager, MicroFocus Cobol, Microsoft Office Suite, Lotus Notes

Network FC, SAN, TCP/IP, FCIP, IPX/SPX, Ethernet, 10/100/1000base, XCOM, NetBEUI, DWDM

Education

DeVry University, Columbus, OhioBachelor of Science in Computer Information Systems for Business

Training

Cisco Cisco Director Brocade Brocade Director IBM DS8300, Shark, FAStT, Management Training, Leadership and CoachingEMC ECC, Solution Enabler, TimeFinder, SRDF, ConnectrixHP-UX Performance & Tuning, System & Network Administration for Experienced, UNIX -

System Administrator, Introduction to JAVA, Introduction to HTMLNCR Teradata Manager, Teradata Database Administration & programming, UNIX MP-RAS

System Administration Concepts, UNIX MP-RAS Administrative Tool and Utilities, Fundamentals of UNIX System V Release 4, 3600 Administration Workstation, Operations, UNIX Shell Programming, Introduction to NCR Large Systems, Backup and Recovery

Bank One Management Training


Documents

Frank resume 11112015