BYOT – What it means and how to prepare

Francis LiSoftchoice Corporation

Evolution of the “Social” Being

Financial Scandals of 2001-2008

Gen Y Enters

Workforce(76 million of

them)

Technology Advances Communication

Irreversible Social Change

Financials

Policy

Security

Stipend

Adoption

Technology

Manage

BYO – A Practical Overview

Readiness Scorecard

Stakeholder analysis

Business Objective(s)

Employee Survey

Financial Assessment

Infrastructure assessment

Policy assessment

Security Requirements

Financial Budget / Stipend

Infrastructure Requirements

Legal / HR Review

Policy

Employee Purchase

Plan

Self Service Portal

Monitoring

Program Governance

ComplianceReporting

VDI Provisioning

AnalysisPrepare Program Creation ManageDeployment

VDI Management

Cloud Provisioning

Communication Plan

Bundling of Warranty

Data Migration

Backend System

Deployment

Laptop Compliance

Prepare

- Helps to understand where there might be roadblocks- Suggest ways to influence stakeholders

BYOC Analyze

Assessment Findings Report

Adoption

Review current adoption process and highlight difficulties

IT Assessment

Service Desk Tickets VDI Assessment / Asset Check

Policy Assessment

Review current policies Assign risk rating for data Financial Assessment

Cost comparison Current procurement strategy fit

Employee Survey

Customize Personae Program Adoption

Project Charter

Scope and Boundaries Stakeholder Discussion Processes

Employee Survey• Create an employee survey to gage adoption rate

• Example questions:• How comfortable are you with the responsibilities of a Bring Your Own Computer?• How likely are you to join the program if the cost of the laptop was…. ?

• Analyze findings – provides direction on what offering should look like

IT Assessment• How many devices require a refresh?

• Utilize Techcheck• Would VDI be a good option?

• Utilize VDI Assessment• Determine minimum requirements

IT Support Assessment and FinancialsLaptops Incidents Avg. Minutes per Incident Total Hours

Laptop.Hardware issues 661 52 573Laptop.Upgrade Request 443 183 1351Laptop.Hardware failure 164 43 118Laptop.Full Replacement 79 243 320Laptop.Re-Image 36 197 118Laptop.Hard disk failure 17 69 20Laptop.Stolen Laptop 4 43 3

Operating System Incidents Avg. Minutes per Incident Total Hours

Long Login Time 17 48 14Backup 18 161 48Windows Update 22 136 50Admin Rights 33 15 8Settings Change 96 32 51Lack Of Resources 331 46 254Slow 423 51 360Blue Screen / Error Message 452 48 362Performance Issue 543 39 353Total Support Incidents (6 months) 3339   4001       Total Support Incidents (1 Year) 6678   8002       

Total Laptops users 730    

Support Hours/Laptop/Year 10.96    

Support Cost/Laptop/Year $ 274.05 Support Cost over 3 years $ 822.16

Unit Price (T420s) = $1250

Set up & Imaging = $100 (4 hours x $25 per hour)

Administration* = $50

Shipping Charges = $32.50

Total Procurement Cost: = $1432.50

Total Support Cost = $822.16 (over 3 years)

Total Cost: $2254.66

* Includes internal procurement, storage, inventory tracking, shipping, and tracking.

• Analyze service desk tickets to determine support costs• Feeds calculation for total cost of ownership for a device

Program Creation

Deployment

Industry Insights

“IT [is] increasingly losing control of mobility budgets to other departments. In 2011, 53 percent of IT departments managed the mobile budget. This number dipped to 48 percent in 2012. – Mobile Iron, 2013 Mobile Enterprise Report

"For CIOs, BYOD is both an opportunity to outsource cost to employees and also a call to action to implement security models and application architectures that are device-agnostic. Only in this way can you get out of the business of device provisioning and into the business of service provisioning, and that's where you can make a real difference in employee's satisfaction and productivity.“ – CIO.com, February 7th, 2013

“…54 per cent of Canadian companies (61 per cent globally) reported the majority of employees now use personal computing devices in the workplace. – ITBusiness.ca, February 1st, 2013

“BYOD is talked about a lot but I have not run into any company that has a full BYOD policy. Cost is an issue, but over time they will figure out how to reduce that premium. ..” Dave MacDonald, Softchoice Corporation – ITBusiness.ca, February 1st, 2013

Resources

Citrixhttp://www.citrix.com/solutions/bring-your-own-device/overview.html

Softchoicehttp://www.softchoice.com/

VM Warehttp://www.vmware.com/files/pdf/view/VMware-BYOD-Opportunity-Whitepaper.pdf

Info-Tech Research Grouphttp://www.infotech.com/tags/byod