FRAMEWORKFRAMEWORKwww.frameworknet.comwww.frameworknet.com

WORK CARRIED BY FRAMEWORK IS ON BEHALF OF THE FAMILY SUPPORT

AGENCY

FRAMEWORK ESTABLISHEDIN 1994 AND HAS 16 YEARS

EXPERIENCE IN THE ROLE

All staff have experience in

managing community sector Projects,

or have been Directors on VBOM most haveminimum of 10 yrs experience in the

Support Worker role.

Framework has long experience in

managing bothexpansion and uncertainty in

complex operationalenvironments.

Framework works fromcommunity development

principles and has a good track record in

building positive working relationships with Projects and a

partnership approach to monitoring.

FRAMEWORK BACKGROUND

FRAMEWORK APPROACHFRAMEWORK APPROACH Acknowledging existing skills and experience of volunteersAcknowledging existing skills and experience of volunteers

Understanding the different stages of development in ProjectsUnderstanding the different stages of development in Projects

Working from anti-racism / equality / human rights based approachesWorking from anti-racism / equality / human rights based approaches

Valuing relationship building and collaborative partnership approachesValuing relationship building and collaborative partnership approaches

Promoting integrated approach to Family Support Practice and Community Promoting integrated approach to Family Support Practice and Community DevelopmentDevelopment

Working to strengthen relationships with Regional and Working to strengthen relationships with Regional and National ForumsNational Forums

Viewing conflict as an inevitable and developmental element of Viewing conflict as an inevitable and developmental element of organisational developmentorganisational development

WHAT SUPPORT WILL LOOK LIKE IN WHAT SUPPORT WILL LOOK LIKE IN CURRENT SITUATIONCURRENT SITUATION

LESS RESOURCES, AND TIME, MORE PROJECTS OVER A

WIDER GEOGRAPHICAL

SPREAD

Key Support Workers working with

specificnumber of Projects

Delivery of supportbased on need.

Delivery of day today support based more on telephone, email and internet

contact, monitoring and inter-project

training

Support for Projects experiencing difficulties

will need to be prioritised.

Less time forintensive support.

BALANCING SUPPORT BASED ON WHAT FSA REQUESTED

1. RESPONDING AT AN INDIVIDUAL PROJECT LEVEL:

~ Contractual issues / compliance / Workplan development / employment etc.~ SPEAK / Annual Progress Reports etc.~ Monitoring and dealing with difficulties / conflict

2. COLLECTIVE INTER-PROJECT TRAINING WITH A FOCUS ON:

~ Community development / family support practice~ Organisational development / role as employers etc..

3. BETTER COHESION

-Tri-partite workingbetween the FSA, FRC National Forum and Framework

-Good regional level relationshipsbetween Frameworkand FRC Regional Forums.

MONITORING

How will it work ?

1. Based onpartnership approach

& agreed Code of Practice

2. Use of Checklists to

identify support ortraining needs and a basis for ongoing

contact

3. Any difficulties with monitoring relationship

dealt with through Grievance and Monitoring

Document previously developed.

WHERE PROJECTS ARE NOT AVAILING OF SUPPORT

INITIAL CHECK LIST and

2 MEETINGSPER YEAR WITH

VBOM

ANNUAL REVIEW AND

PLANNINGOR FACILITATION

OF 3 YEAR STRATEGIC PLAN

JOINT PROGRESS REPORT

INVOLVEMENT INRECRUITMENT PROCEDURES

WHEN REQUIRED

HOW INTERNAL CONFLICT AND DIFFICULTIES WILL BE HANDLED

HOW INTERNAL DIFFICULTIES IN PROJECTS WILL BE HANDLED

1. Difficulties will be identified through Project self disclosure, through issues erupting or from observations of Support Worker. 2. Less time for Framework to deal with

long term protracted conflict but Projects in crisis will be prioritised.

3. Work with the VBOM & staffto understand the problem, develop strategies, makerecommendations for what needs to change and what supports are required. Write this up.

4. Jointly inform the FSA andparticipate in tri-partite meeting if required. Other supports needing extra resources will needto be identified and then approved by FSA eg; LRC, SSAs, external mediation, or extra Framework time5. Framework will support

positive actionfor moving out of crisis usingrecommendations and procedures agreed

6. Ongoing follow up contact

FRAMEWORKFRAMEWORKsupport, training and developmentsupport, training and development

FRAMEWORKFRAMEWORKsupport, training and developmentsupport, training and development