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Fra strategi til implementeringMicrosoft seminar, 22-Jan-2009
Charlotte R. Winther – Novo Nordisk
Erik Korsvik Østergaard – NNIT
Slide no 2
• Focused healthcare company• World leader in diabetes care since 1923• Diabetes care: > 70% of sales• Committed to environmental and social
responsibility
• Headquartered in Denmark• More than 26,000 employees in 80
countries (> 50% outside DK)• Products marketed in 180 countries• Sales in 2007: 41.8 billion DKK
Novo Nordisk in brief
NNIT leverancer og ydelser
IT-Strategier (Design/Evaluering)
IT-Service Management (ITIL)
Forretningsoptimering (BPM/BPA)
Six Sigma/Lean analyser/implem.
Beredskabsplaner / Risiko Analyse
Miljø- og HR-regnskaber (CO2)
BPR-analyser (Processer/struktur)
Forandringsledelse/Change Mgmt.
Compliance (DS484, Rigsrevision)
Business Cases / Cost-Benefit
IT-Strategier (Design/Evaluering)
IT-Service Management (ITIL)
Forretningsoptimering (BPM/BPA)
Six Sigma/Lean analyser/implem.
Beredskabsplaner / Risiko Analyse
Miljø- og HR-regnskaber (CO2)
BPR-analyser (Processer/struktur)
Forandringsledelse/Change Mgmt.
Compliance (DS484, Rigsrevision)
Business Cases / Cost-Benefit
Intranet, Internet, Extranet
E-handel og selvbetjening (EP)
Vidensdeling, søgning, arkivering
ESDH og dokumentstyring
Vidensportaler (BI, CRM, SAP)
SOA, integration og procesoptim.
Design, udvikling og implement.
Application Management/Support
Identity & Access Mgmt.
Governance
Intranet, Internet, Extranet
E-handel og selvbetjening (EP)
Vidensdeling, søgning, arkivering
ESDH og dokumentstyring
Vidensportaler (BI, CRM, SAP)
SOA, integration og procesoptim.
Design, udvikling og implement.
Application Management/Support
Identity & Access Mgmt.
Governance
Server Operations (Fysisk/Virtuel)Desktop & Printer Operations (PLM) Database Mgmt. / Data RecoveryStorage, backup og arkiveringOvervågning, netværk, LAN/WANHelpdesk, Identity/Access Mgmt.On-site service og support (IMAC)Application Hosting og Mgmt.Mail, Exchange, AD, SharepointFirewall, Antivirus, sikkerhedIT Service Management (ITIL)
Server Operations (Fysisk/Virtuel)Desktop & Printer Operations (PLM) Database Mgmt. / Data RecoveryStorage, backup og arkiveringOvervågning, netværk, LAN/WANHelpdesk, Identity/Access Mgmt.On-site service og support (IMAC)Application Hosting og Mgmt.Mail, Exchange, AD, SharepointFirewall, Antivirus, sikkerhedIT Service Management (ITIL)
Værdikæden
Slide no 4
Future workspace
• A shift in paradigm – trends • Share your knowledge• Breaking down of silos; coordinated work• Cheap, updated and reliable information for fast decision making• Role based services• Relevant information in correct context
• Outlook, Office Suite and SharePoint are focal points• Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum• Same amount of emails, but far less documents and attachments• Fragmented communication
• Social networking and Instant Messaging, video/audio meetings, ...• facebook, Wikipedia, blogs, YouTube, …
• The intranet is a service, not system/platform/application/software
Docs/tasks/calendars, Docs/tasks/calendars, blogs, wikis, e-mail blogs, wikis, e-mail integration, project integration, project management “lite”, management “lite”,
Outlook integration, Outlook integration, offline docs/listsoffline docs/lists
CollaborationCollaborationBusinessBusiness
IntelligenceIntelligence
PortalPortal
Enterprise Portal Enterprise Portal template, Site template, Site Directory, My Directory, My
Sites, social Sites, social networking, networking,
privacy controlprivacy control
Enterprise scalability,Enterprise scalability,contextual relevance, rich contextual relevance, rich people and business data people and business data
searchsearch
Rich and Web Rich and Web forms based forms based
front-ends, LOB front-ends, LOB actions, actions,
pluggable SSOpluggable SSO
Server-based Excel Server-based Excel spreadsheets and spreadsheets and data visualization, data visualization, Report Center, BI Report Center, BI
Web Parts, Web Parts, KPIs/DashboardsKPIs/Dashboards
Integrated document Integrated document management, records management, records
management, and management, and Web content Web content
management with management with policies and workflowpolicies and workflow
BusinessBusinessProcesseProcesse
ss
SearchSearchContentContentManagementManagement
PlatformPlatformServicesServices
Workspaces, Mgmt,Workspaces, Mgmt,
Security, Storage,Security, Storage,
Topology, Site ModelTopology, Site Model
Slide no 6
Drivers:
2
1
Globalisation
Global communication & collaboration
3Efficiency, lean
business processes
4Increased personalisation,
individualisation & flexibility
5
New technology
Vision :
One global intranet to drive knowledge sharing, corporate identity and business excellence through enabling global communication, collaboration and efficiency
Slide no 7
What is the GlobeShare solution?
GlobeShare
All Novo Nordisk intranets PORTUS
MS FrontPage, Lotus Notes,
KnowledgeWeb on LiveLink ...(10+ different installations)
MS SharePoint 2003
MS SharePoint 2007
GlobeShare is an integrated part of the Global SharePoint Platform.
One platform for web content management,document management, collaboration, search,
business process facilitation and workflows, with standardised look and feel.
Novo NordiskInternet
Out of scope
Novo NordiskExtranet
Out of scope
More than 14,000 daily unique usersMore than 1,800 concurrent users
Slide no 8
HQ Portal page
Slide no 9
Corporate news site
Slide no 10
News module
Slide no 11
Blog
Slide no 12
Area publishing site
Slide no 13
Team Site
Slide no 14
IT architecture
Informationarchitecture
Changemanagement
KnowledgeManagement
Communication
Governance
Intranet as a
service
Intranet as a service
Slide no 15
MOSS – from idea to action
NNIT uses a structured process for:•Anchoring MOSS implementation in the organisation•Establishing a strategy for use of MOSS, e.g. how MOSS should
support and optimise business processes, knowledge sharing, and communication across the organisation
•Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them
MOSSInspiration
AnalysisWorkshops
Prioritisation workshop
Best practice for use of MOSS
AS-ISTO-BE workshops
Existing strategiesFuture strategies
Roadmap for futures initiatives
Implementation
Slide no 16
Change management
Slide no 17
Change management
• Stakeholder management• Top management engagement• Communication plan
• User involvement• Personas and mock-up’s• Management presentations• Requirement gathering – and feedback on prioritisation• Training and support• Continual follow-up
Slide no 18
• KPI monitoring• Enterprise project portfolio management• Off-line capabilities• Mobile access• Integration to SAP• Integration to QMS• Business Intelligence• Workflows• Extranet• Excel services• …
GlobeShare Business ProcessesOngoing and future
Slide no 19
Governance is at least four-dimensional
SharePoint platform
Application
Decisions on application
functionality
Intranet as a service
Applicationdeployment
Decisions on platform and
service
Decisions on content and
structure
Decisions on application deployment
Slide no 20
Fra strategi til (fortsat) implementering
Applications
Ideas
Strategies
User Requirements
Regulations
Interfaces
Content Identification
Prioritisation
Implementation
Governance
Politics
Platform
Content
Applications
Support
Maintenance
Governance
Processes
Policies
Change management
Ongoing application deployment
Capacity planning
Sanity checks
Health checks
”Hygiene”
Expectations
BusinessProcesses