Four Pillars of Communication Listening Skills

FOUR PILLARS OF COMMUNICATION LISTENING SKILLSSPEAKING SKILLSREADING SKILLSWRITING SKILLS

A SINHGAD TECHNICAL EDUCATION SOCIETY PROGRAM Made by Sanjay Ostwal and Tuhina Bhattacharya

Communication Process in General SenseThe Learning PyramidActive Listening Skills definedHearing comes naturally to us in form of one of our senses Active Listening needs to be developed Levels of ListeningHurier’s Listening process model

Presentation flow

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya

Presentation flow

Context of listing Cues to Active listening process What it looks and sounds like! In totality Active Listening Involves Elementary Retention and Production/reproduction of

verbal inputs in correlation with the reading process Comprehension of verbal content Basic Comprehension skills and it’s indirect

measurement Comprehension technique


Activity! What did the activity teach you? What are listening ethics? Why is it important? Do we practise it? How to do it right!! Redo the activity!

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Communication Process in General Sense



Why are we studying this?

Active Listening Skills defined:

Active listening is a Communication technique used in counseling, training and conflict resolution

It requires the listener to feed back what they hear, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.

"The process is successful if the person receiving the information gives feedback which shows understanding for meaning.Made for STES by soft skill experts: Tuhina Bhattacharya and Sanjay

Ostwal

Hearing comes naturally to us in form of one of our senses

Made for STES by soft skill experts: Tuhina Bhattacharya and Sanjay Ostwal

Active Listening needs to be developed with efforts for active, partial completion of the communication process



Levels of Listening


Hurier’s Listening process model



Context of listing



Cues to Active listening process



In totality Active Listening Involves


Elementary Retention and Production/reproduction of verbal inputs in correlation with the reading process:


Comprehension of verbal content




Comprehension technique


Barriers



Activity….

Activity- in the beginning of the session-take 4-5 people outside of the hall-give them rules and topics to speak on..random topics and tell them that the others would be judging them….without their knowledge ask the people in the hall to appear distracted using all the barriers of communications without trying too hard….ask the speakers to speak and in the end..take opinions and feelings from both ends…


Lesson from the Activity…


Listening Ethics

The way to become a better listener is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent.

In order to do this you must pay attention to the other person very carefully.

You cannot allow yourself to become distracted by whatever else may be going on around you, or by forming counter arguments that you'll make when the other person stops speaking. Nor can you allow yourself to get bored, and lose focus on what the other person is saying. All of these contribute to a lack of listening and understanding.


Importance of Listening Ethics


Ethics to remember!

1. Give the speaker your undivided attention

2. keep your mind open to new ideas.

3. Park your biases outside the door.

4. Provide honest feedback to the speaker.

5. Look for what is good or useful in the message.

6. consider how the speech might affect others.

7. Listen to others as you would have them listen to you


How to do it Right through Body Language

1. Pay Attention Give the speaker your undivided attention, and

acknowledge the message. Recognize that non-verbal communication also "speaks" loudly.

Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Avoid being distracted by environmental

factors. For example, side conversations. "Listen" to the speaker's body language.


2. Show That You're Listening Use your own body language and gestures

to convey your attention. Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is

open and inviting. Encourage the speaker to continue with

small verbal comments like yes, and uh huh.


3. Provide Feedback Our personal filters, assumptions, judgments, and beliefs can

distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.

Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back.

Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?"

Summarize the speaker's comments periodically. Tip: If you find yourself responding emotionally to what someone

said, say so, and ask for more information: "I may not be understanding you correctly, and I find myself taking what you said personally. What I thought you just said is XXX; is that what you meant?"



4. Defer Judgment Interrupting is a waste of time. It

frustrates the speaker and limits full understanding of the message.

Allow the speaker to finish each point before asking questions.

Don't interrupt with counter arguments.

5. Respond Appropriately Active listening is a model for respect and

understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down.

Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think

he or she would want to be treated.


Lets do it again – Redo Activity



Listening, Understanding and Responding is the desire and ability to understand and respond effectively to other people from diverse backgrounds. It includes the ability to understand accurately and respond effectively to both spoken and unspoken or partly expressed thoughts, feelings and concerns of others. People who demonstrate high levels of this competency show a deep and complex understanding of others, including cross-cultural sensitivity.

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Four Pillars of Communication Listening Skills