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Foundations for an
effective Health and
Safety culture
Neil Lenehan HSQE Manager
11th June 2014
The Journey
• A bit about me
• Building the Irish Water HPUM
• Building HSQE
• The Challenges
• Key Messages and Learning
2
Irish Water: A commercial self-funded modern Utility
1.6 million customers
Effective Regulation
Support Economic Development
€11 billion Asset Base
Integrated systems
100,000kms of pipes
Skilled and Engaged Staff (IW, LA’s)
Waste Water to Environmental Standards
Providing Clean and Safe Water
Funding from International Lenders
The Irish Water Programme
Most Ambitious
Programme Ever
Set Up a
New Utility in
15 Months
Delivered on Time,
to Budget, and to
Quality
No Limits, Total
Commitment,
Complete Flexibility
Passion, Energy,
Excitement and a
Can Do Attitude
Delivered to
best industry
practice
It reflects the way
Bord Gáis does
things.
Partnership
between
BGE, LA’s and
Service Providers
Corporate
Services & HSQE
Asset
Management
Asset Operations &
Maintenance
Customer
Operations HR & Business
Change
Finance, IT
& Commercial
Regulation
Capital
Delivery
CTO
Environment
Irish Water - A new Utility is
established
Some Stats
• 471 recruited to date (over 24,000 applied)
• 1828 trained – 462 sessions in 21
locations
• 1892 processes, 104 IT Interfaces
• 34 Service Level Agreements in place
• To date 250,000 meters installed
– That one every 27 secs !
7
Water Services in Ireland – Current Snapshot
Costs €1.2
billion to run
water services
in Ireland
€20 billion needs to be
spent on the assets
€11bn of installed
assets and lack of
data on the condition
of these assets
Approximately
23,400 people on
boil water notices High % of water
lost through
leakage
1,000 water schemes at risk
of bacterial and viral contamination
140 years of
under investment
• Delivered 8 Major Utility Scale Systems
• 1892 utility processes designed and implemented
• Best practice utility operating model, organisational
structure and capabilities in place
• Metering and Customer Contact Centre Contracts
Awarded
• IW and LA collaboration to establish IW in January
2014
• 34 Service Level Agreements in place
• 250,000 meters installed through Metering
Programme
Irish Water Establishment to date … What you don’t hear - Achievements to Date
Our Vision for HSQE
“To be an independent, trusted and
respected HSQE function which
empowers colleagues and
stakeholders to work towards the
development of a world class HSQE
culture in Irish Water”
HSQE Vision
HSQE
Built on best
practice systems
Integrated approach
IMS System
Support all business functions
Leadership
Governance to senior
management team
Strive to be world class
Embedded in the DNA of the IW
organisation
Scope of HSQE function
• Governance and support
• The IW Integrated Management System (IMS)
• Occupational health
• Behavioural safety
• Enterprise Risk Management
• Incident and crisis management
• Quality - document and records management
• Info security and data protection
14
The Task
• Understanding the scope – what , who, how?
• Build the project team
• Design and build the HSQE HPUM
• Identify the processes and understand the business interfaces
• Complex landscape
• Understanding scale, lack of information
• Design the model for HSQE in IW
15
The Task
• Build an IMS based on ISO and best practice
• Construction Regs Duties and Procurement
• Legal compliance – e.g. SI
• Risk based approach – detailed project management
• And in parallel deliver metering safely
16
Understanding the Scope
Office Staff
Site Staff – Construction
Site Staff – Operations
Site Staff - Maintenance
Irish
Water
Staff Metering
Capital Projects
Operations
Maintenance
Contractors
Site Staff - Operations
Site Staff – Maintenance
Site Staff – Minor Construction Works
Local Authority
Integrated Management System
18
Specific Environmental Requirements
Specific Safety Requirements
Specific Energy Requirements
Specific Quality Requirements
Scope Terms and definitions
Policy Manual
Objectives and targets Roles and responsibilities
Management representative Competency, training and awareness
Communication Control of documents and records
Operational controls Monitoring & measurement devises
Analysis of data Supplier evaluation Non conformances Corrective actions Preventive actions
Emergency response Internal audits
Management review
HSQE Organisation Structure
19
HSQE MANAGER (Neil Lenehan)
RISK MANAGER
Information Support
Specialist
Risk Support
Specialist
IMS MANAGER
Energy Management
Specialist
IMS Support & Governance Lead
IW Documents & Record
Control Lead
IMS Support Officer
IMS Audit Officer
Behavioural Specialist
EHS MANAGER
Regional EHS
Manager
HSQE Support Officer
Project Support
Specialist
Occupational Health
Specialist
Regional Position
Central Position
Scale of Task
• Large national geographical spread
• 471 new staff
• 34 LAs
• 10,000 sites
– 2000 WTP’s and WWTP’s
– 58K of Water Network
– 35K of Waste water network.
• 213 DBO contracts
21
Scale of Task
• 140 live construction projects
• 700 construction projects at
design/procurement stage
• >>4,000 suppliers on IW frameworks
• >2,000 existing LA suppliers currently
being assessed
• And a metering project
22
Climbing the mountain
• Structure – People, Processes and Systems
• Understanding where you are going
• Hard data and risk based approach
• Getting the business to own HSQE
• Getting out of fire fighting mode
• Getting the foundation in – procurement is key
• External partnerships – Networking
23
HSQE Achievements
25
• Team in place
• Over 900 direct inspections carried out (HHT)
• Collaborative HSQE relationship with 34 LA’s
• Collaboration with external stakeholders
• Monthly reporting – QlikView
• HSQE Priority programmes
– Asset safety, driving, capital project support etc.
• Process and systems developed – Risk assessment
– Monthly reports
– Inspection, Audit, CAPA, Legal Registers etc
Metering Case Study
• Detailed HSQE tender section
• Detailed contracts with robust KPI’s
• 250,000 to date
• Inspection Schedules
• CAPA
• App and QlikView
28
Key messages
29
• Management commitment is vital – don’t just tick the box
• Understand where you are and your destination
• A Safety Team will not make you safety compliant, they will help you get there
• Risk management is owned by everyone
• Use today, leverage on best practice, use your network
• Become a world class support service to your business