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Presented by Foundation + Focus + Fun = Creating A Customer Experience That Ignites Your Brand Debra Trappen | @debra11 Debra Trappen | @debra11 d11consulting.com d11consulting.com

Foundations. Focus. Fun. Creating a Customer Experience That IGNITES Your Brand

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Presented at the Inman News Agent Reboot in Seattle - March 2013. 20 minute LIVE session.

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Page 1: Foundations. Focus. Fun. Creating a Customer Experience That IGNITES Your Brand

Presented by

Foundation + Focus + Fun = Creating A Customer Experience That Ignites Your Brand

Debra Trappen | @debra11Debra Trappen | @debra11d11consulting.comd11consulting.com

Page 2: Foundations. Focus. Fun. Creating a Customer Experience That IGNITES Your Brand
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DO YOU KNOW WHAT YOU ARE

PASSIONATE ABOUT TODAY?

Page 6: Foundations. Focus. Fun. Creating a Customer Experience That IGNITES Your Brand

…inform decisions.

d11consulting.com/ValuesExercise

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#1 Question in USA?

What do you do for a living?What do you do for FUN?

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How’s the market?

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BEONEWITHTHE

CUP

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ELEVATING EXPERIENCES

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CREATE A FUN MEMORY

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THEMES

Create

Focus+

Make Decisions

Easier

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Presented by

Foundation + Focus + Fun = Creating A Customer Experience That Ignites Your Brand

Debra Trappen | @debra11Debra Trappen | @debra11d11consulting.comd11consulting.com