Foundation for the FutureISV Partner Alliance Value

Cloud Enabled

Service Manager

including Management Packs for:

• Asset Management

• SLA Management

• Assigned to Me

• Dashboard Reporting

• Data Connector

• Password Reset

• Advanced Workflow for SCSM

Deliver Business Aligned, Flexible, and Cost Effective Support ISV Partner Alliance Value - Cased Dimensions

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Product Description

Primary Capability: Provides Cloud Enabled offering for System Center Service Manager.

Additional Capability: Enables asset management, SLA Management, Advanced Workflow, Dashboard Reporting, Assigned to Me whilst also offering professional services, deployment and customization for System Center Service Manager.

Product Description: Management Packs which deploy within System Center Service Manager to enable SLA management, business service management, and asset management.

Align IT Assets to Business Services and ensure a rapid IT response, in a business aligned manner, to resolve IT outages. ITIL aligned; ensures best use of IT budget.

System Center Integration: Integration is within System Center Service Manager. Deploys as a management pack and works natively within.

Cased Dimensions can help via professional services to deploy and customize System Center Service Manager.Website: www.caseddimensions.com

Global Sales Contact: liam.murray@caseddimensions.com Next Steps

Cost

Licensing: Management packs are priced based on the number of IT assets within a client environment.

Typical price is between $1–2 per asset.

Where clients purchase multiple management packs, Cased Dimensions offer an enterprise license bundle.

Support:

Support Type Yes No Cost Availability

Self-Help (Web, Forums)

X $0 Online

Assisted: Web/Mail

X $300/hour On-demand

Assisted: Phone

X $300/hour On-demand

Assisted: On-site

X $1,700/day Global

Deliver Business Aligned, Flexible, and Cost Effective Support ISV Partner Alliance Value - Cased Dimensions – Architecture

www.caseddimensions.com/service_manager_SLA_management/

http://www.caseddimensions.com/SCSM_Asset_Management/

http://www.caseddimensions.com/registration/?r=true

http://blogs.technet.com/b/servicemanager/archive/2011/02/08/partner-demo-cased-dimensions-service-level-management.aspx/

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Architecture Overview Resources

Deliver Business Aligned, Flexible, and Cost Effective Support ISV Partner Alliance Value - Cased Dimensions – Deployment

ResourcesDeployment OverviewProfessional services are available globally to aid clients with the deployment and configuration of System Center Service Manager, SLA management, and asset management.

SLA definition workshops help clients to understand how their IT teams can be aligned in an ITIL service manner.

Cased Dimensions Management Packs (software) install within 15 minutes to work natively within System Center Service Manager. Configuration depends on client size and the geography of support teams and assets.

Deliver Business Aligned, Flexible, and Cost Effective Support ISV Partner Alliance Value - Cased Dimensions – Case Studies

We set ourselves a target of achieving 27 per cent savings in IT within year one.

The implementation of Microsoft System Center Service Manager has played a

big part in our approach to delivering this.

Glen Holmes, Head of ICT Design and Delivery, Wiltshire Council.

Northern Regional Colleges

Northern Regional Colleges includes some 10,000+ IT Users including staff plus students.

NRC delivered SCSM with ITIL 3 compliance in condensed timeframes with ground breaking cost implications.

Now operating from the Cloud, NRC has a fully populated CMDB where support staff manage Student and Staff requests with bespoke IT Service Management Processes via a customized Cloud enabled Service Desk.

Europe's Largest Health Trust

Belfast Health Trust are Europe’s largest Health Trust. Cased Dimensions delivered an “Agile” ITIL Workshop which helped define how the Trust’s Group structure could be mapped into SCSM’s ITIL complaint framework.

Delivery included integration of many 3rd party support teams as well as internal teams plus integration with Microsoft Project for generating Work Items external to SCSM.

Lloyds Insurance

Lloyd’s insurance are the worlds largest Insurance company. New legislation introduced in Europe required Lloyds to manage capacity for Business Services.

Cased Dimensions delivered SCSM integrated with SCOM to highlight each business service where SCOM alerts issues to SCSM. Classification, SLA and routing of ticket to the correct team is automated.

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