Foundation for Professional Development Presented by: Veena Pillay (MBA, PGCHE)

Academic Executive, FPD

Where FPD came from...

Established in November 1997 by the South African Medical

Association

Established as a separate legal entity in February 2000

FPD Group

FPD Vision To create a better society through education

and development FPD Mission

To improve society through ensuring the availability of well allied workers, skilled

professionals & managers, who will be able to deliver service to the public that is

affordable, evidence based and congruent with international best practice

Understanding FPD

“ Education is the most powerful weapon which you can use to change the world”

We are a cause driven organization

FPD‟s focus areas (PHEI)

• Education • The FPD Academic Cluster

• Community Engagement • Various departments within FPD focusing

on capacity development, NGO development, placement of scarce skills etc.

• Research • Operational, Academic and Scientific

research

COMMUNITY ENGAGEMENT

FPD Treatment Project

• Project supports the role out of HIV/AIDS and TB related services in predominantly the public sector through:

• Salary support for clinical and

managerial staff • Purchasing of equipment • Renovation of facilities • Training and mentorship of

staff

FPD

Results

• Support 60 Provincial ART Clinics in 5 Provinces

• Operate 2 NGO clinics • Initiated 142 000 patients on ART to date • Will initiate a further 30 000 patients in 2011 • Annually do 180 000 HIV tests

African Health Placement

• This project aims at filling vacancies in the public sector by recruiting local and foreign healthcare professionals.

• To date has recruited and

placed 1 784 doctors in rural hospitals • 50% locally qualified • 50% foreign qualified • Can recruit and register a

doctor from a 1st world country in 3 to 4 months

FPD

Compass Project

• This project aims to assist communities to effectively respond to health and social needs through: • Epidemiological/Demographic

estimate of service needs • Identification/Mapping of service

providers across sectors • Organisational

Development/Knowledge Sharing Activities

• To date Compass has mapped over

20,000 HIV service providers • Produces an annual report on the need

for HIV Services in Tshwane • Secretariat for the Tshwane Mayoral

AIDS Council (TMAC) • Provided organisational development

opportunities for over 500 NGOs

That’s it Project

• A public-private initiative aimed at strengthening TB services and the linkage between HIV/AIDS and TB services

• Supports 204 TB treatment sites

• Supports 20 000 patients on ART

FPD

Maternal and Child Health Unit

• Based in Polokwane • Project to support 450 antenatal clinics

in Limpopo Province

FPD

PEPFAR Fellowship Programme

• Objective to recruit scarce skills to the AIDS response

• An initiative that annually employs and seconds 65 newly qualified Masters degree students with AIDS service organizations and Government for 12 month periods

• To date has placed around 120 Fellows with a absorption rate of 70%

FPD

HIV Hot line

• Partnership with University of Cape Town Medicine Information Centre

• Provides a toll free service for treatment related

enquiries

Conference Unit

FPD

2010

• 2nd TB Conference 1 704 delegates • OVC Conference 417 delegates • HIV/AIDS in the workplace Conference 212 delegates • SAIHCM Conference

2011

• South African AIDS Conferences 2003, 2005, 2007, 2009, 2011

FPD ACADEMIC CLUSTER

Schools • Health Sciences (CPD)

• Short courses • Mentoring programmes • Distance courses • On-line courses

• Business School • Formal accredited programmes • International programmes • Short courses • Distance courses • Customised in-company programmes

• Schools Programmes • Short courses

Students comprise doctors, nurses, allied health care

workers, counsellors.

Students comprise supervisors, middle managers, senior

executives, administrative staff and school leavers

Students comprise educators, principals, governing bodies,

administrative support

Academic Executive

Head: Training (student funded)

Marketing and Sales Team

Student Co-Ordinators

Student Administrators

Head: Pepfar Training

Student Co-Ordinators

Student Adminimstrators

Government Liason Officer

Head: Quality Assurance and

Programme Development

Materials management

Head: schools programmes Head: Business School Head: clinical

programmes

Evaluation Officer

Organogram

On average, 27 full time employees administer and train 30 000 students per year! Developers, Peer Reviewers, Faculty, Assessors and Moderators are contracted

when required!

Key success factors

• FPD courses are designed to remove barriers to education • Geography – courses are held as close to where

students live and work as possible • Cost- most courses are offered at low or no cost to

the participant • Disruption of service delivery – time away

from work is limited through combining assessed self study with class room sessions

• Access to continuous learning- FPD offers an alumni program to all students

FPD

ACCREDITATION

All clinical programmes qualifying for CPD points are accredited with the Health Professionals Council prior to them being scheduled

RESULTS TO DATE

Operating in 8 countries in Africa

Student enrollment 1998 to date

145 000 students trained to date 70% of medical practitioners in SA are FPD alumni

72 1745 1619 3046 3252 7507 9368 11081 9287

16780 20227 23672 29441

8700

145797

0

20000

40000

60000

80000

100000

120000

140000

160000

Student enrolment on FPD courses 1998 - 22 June 2011

2,6

93

,07

3

1,3

07

,95

2 5,3

71

,74

0

8,0

26

,25

2

7,0

04

,32

8

6,7

36

,41

4

11

,34

1,8

30

22

,05

3,3

53

27

,47

0,6

01

22

,34

3,3

66

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 : 9months

Value of scholarships provided to participants 1998 to 2010

1998 to date R105 million

OPERATIONS

Broad Activities Financial / Contracts

Accreditation

Marketing

Data Management

Scheduling

Faculty

Training materials

Logistics (venue, travel,

accommodation)

Tuition Centre

Managers

Evaluations

Assessments

Certification

Close-out

FINANCIAL MANAGEMENT

Donor vs Commercial • Donor Programmes

• Assigned Budget Accountant

• Approved P&L‟s • Weekly Management

(Co-Ordinators) • Monthly reviews –

signed off by Head of Department

• Financial Reporting • Presented at monthly

management meeting

• Commercial Programmes • Assigned Finance Manager • P&L‟s developed according

to agreed profit margins • Department have set

targets • Weekly management (Co-

Ordinators) • Monthly reviews signed off

by Head of Department • Financial Reporting • Presented at monthly

management meeting

MARKETING

• Programmes are marketed at all FPD workshops • Journal advertising • Bulk e-mails sent to Alumni • Marketing material sent to Provinces, Districts and

NGO‟s • Sales Force personal marketing • Senior Academic Cluster personnel market to all

contacts • FPD Management team personal marketing • Brochures and on-line registration on FPD website

Marketing

DATA MANAGEMENT

Knowledge Sharing

• Standard Operating Procedures • Process Mapping, automation • File-maker Database • Soft Copy Library • Templates

TRAINING MATERIALS

PROCESS Material review an update: � Formal update: Bi-

annually � Ad hoc update and

review : Continuous � e. g legislative

requirements, operational QA practices, etc.

� Includes, e. g: o curriculum o content o assessment strategy o language editing, etc.

SUBJECT MATTER EXPERTISE Primary faculty input: � Module content � Assessment:

instruments & marking grid

Recommendations / approval

OPERATIONAL QUALITY ASSURANCE Academic Programme owner: � Quality assurance

sign-off � Instruction to

affect changes / recommendations

PUBLISHING: Graphic design � Amendments � Design & layout

(DTP) � Printing

PARTICIPANT INTERFACE Student Administration: � Student liaison � learning material Continuous evaluation: � Programme � Faculty � Administration

Study Materials Management

FACULTY MANAGEMENT

Faculty

• Selection criteria include: • minimum qualification • relevant practical

• Experience • representative to target audience • proven Train-the–trainer competence • annual faculty registration required

Faculty

• Operational faculty management: • Primary (70%) • Secondary (30%) • Tertiary / „potential new‟

• Standardised material provided (Study material, study guide, slide set, faculty contract, briefing documents, etc.)

• Continuous above-average ratings maintained (1-5 rating: minimum > 4)

• Exception reports derived inform the option to continue/discontinue contracting faculty

ASSIGNMENT PROCESS

Assignment Management Process 1

Assignments received from

students 2

All assignments are logged on

Filemaker Database

3 Assignments with

marking sheets and student lists are sent

to assessor

4 Assignments are

received back from assessor

5 10% of marked

assignments are send to

moderator

6 After assignments are

received back from moderator, marks are

entered into the database

7 Marking sheets are loaded on

Support website

8 Marks are sent to

students

ASSIGNMENT results TRACKING TOOL

TUITION CENTRE CO-ORDINATORS

Tuition centre co-ordinators

• Selection criteria include: • Tuition centre co-ordinator training provided • Formal exam • Minimum best practice standards applied

Tuition centre co-ordinators

• Operational tuition centre co-ordinators management: • Enabling operational support = Workshop ‘preps’ (prior to workshop) • Quality assurance reporting = Workshop comeback (post workshop) • Exception reports derived (evaluation feedback, capturing and

reporting) • Most senior & experienced tuition centre co-ordinators utilised • Continuous above-average ratings maintained • Exception reports derived inform the option to

continue/discontinue contracting tuition centre co-ordinators

DATABASES

Filemaker Database

Filemaker : Assignment Management

Filemaker : Student Attendance

TRAVEL BUREAU

FPD Travel bureau services

• In-house travel bureau located at FPD offices • National searches done throughout Africa • Physical visits to all venues • In accordance to set criteria stipulated by Academic

Faculty • All bookings, payments done through central system

EVALUATIONS

Faculty Evaluations

4.67 4.67 4.50

4.58 4.62 4.75

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

5.00

Session aims Interesting and

informative

Encouragement

to participate

Response to

questions

Relate theory

to

workplace

Quality of slides

HIV/AIDS COURSE BLOEMFONTEIN 10 – 12 MARCH 2011 FACULTY: T Johnson AV 4.63

Venue - Ilanga Estates

Tuition Centre Co-Ordinators

4.75 4.71

4.94 4.82 4.88

4.41

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

5.00

FPD Staff

response to

enquiries

Rate FPD

performance (reg

& conf.)

FPD reception at

venue

Rate anchor

(launch &

organising)

Rate FPD

assistance

Rate venue and

catering

HIV/AIDS Management Course (10 – 12 March 2011) Administrator: Samantha Farmer AV 4.73 TCC: Suzette Visser AV 4.88

PROGRAMME EVALUATIONS

Programme evaluation

• Plan for 2011 is to have evaluations done on all FPD programmes (pre and post test)

• Results of one of these evaluations is due to be published

QUALITY ASSURANCE

Quality Assurance

• Regular QA meetings held each year • Monthly reviews on all student evaluations • Annual review of all study materials, assessments and

resources • Strict compliance with regulatory bodies • Ongoing improvements of systems, standards and

procedures.

DONOR / CLIENT MANAGEMENT

Some of our strategic partners

17 International, 24 Local , 7 Provincial Government, 1 Metro

Donor Management

• Customer Relationship Management • Regular meetings/updates • Good financial management • Standard operating procedures • Reporting as per contract • Monitoring and evaluation • Acknowledgement of grants in all materials

Research

Research

• Research is focused on

• Infectious diseases • MCH • Educational methodology • Operational research/Action research

FPD

Research output

FPD

0

5

10

15

20

25

Article Chapter in a book Conference orals Conference poster

Success because … • We make a difference !!!!!!

• Strong leadership; • Strategic and operational plans in place; • Clear objectives and achievable targets; • Well executed marketing plans; • Established relationships with government and local partners; • Excellent donor management; • Standard operating procedures; • Well trained and motivated staff; • Best faculty, assessors and moderators; • Highest quality assurance standards; • Excellent knowledge management; • Ongoing monitoring and evaluation; and • Continuous improvement.